Access for service desk in the event of SSO or network issues,

[diegofarias]

Hi All, 

I need to find out the best alternatives to solve the following issue:

If there is an SSO issue or complete network outage we need to have a way for the Service Desk to log tickets and have access to Knowledge Management so they can continue to support customers.  is there an SSO Bypass mechanism or a similar idea? 

Kind regards

[Ahmmed Ali]

Hello @diegofarias 

You can use login.do to login to your instance using password credentials in case of SSO issue.

example URL: https://instance_name.service-now.com/login.do

You can review below KB from SN also.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855127 

Thank you,

Ali