Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Access for service desk in the event of SSO or network issues,

diegofarias
Tera Contributor

‎03-20-2024 05:23 AM

Hi All, 

 

 

I need to find out the best alternatives to solve the following issue:

 

If there is an SSO issue or complete network outage we need to have a way for the Service Desk to log tickets and have access to Knowledge Management so they can continue to support customers.  is there an SSO Bypass mechanism or a similar idea? 

 

Kind regards

 

 

0 Helpfuls
  • 286 Views
1 REPLY 1

Ahmmed Ali
Giga Sage
Giga Sage

‎03-20-2024 05:40 AM

Hello @diegofarias 

 

You can use login.do to login to your instance using password credentials in case of SSO issue.

example URL: https://instance_name.service-now.com/login.do

 

You can review below KB from SN also.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0855127 

 

Thank you,

Ali

If I could help you with your Query then, please hit the Thumb Icon and mark my answer as Correct!!

Thank you,
Ali
0 Helpfuls