Can anyone help me on this please with respect to CMDB. Requires additional information on real-time industry metrics or performance data that shows the impact of implementing a CMDB. For egg: Improved Incident Resolution Time: Studies and industry r...
Hi All, I am facing some error while runniing discovery below is the error kindly help to fix.**************************************************************************************************************** Exception occurred while executing operatio...
Hey guys, I found an older post outlining best practices for setting up discovery schedules. Its from 2017 (https://www.servicenow.com/community/itom-blog/best-practices-for-setting-up-discovery-schedules/ba-p/2270853#:~:text=Utilize%20Range%20Sets&t...
Hi All, Our customer planning to use self-hosted instance because of security policy. As I know, MID server has to open outbound connection to https://install.service-now.comhttps://servicenow-instancehttp://oscp.entrust.net Can't make outbound conne...
Hello friends, I come across one question in one of the meeting. If there are large amount of duplicates in CI class (>25000). What will be my approach to remove / remediate these duplicates ? Please suggest a best approach for this. Thanks,Asmi
I am unable to install mid tier on my windows 12 vm getting an error that it requires windows 12 or higher. Which iso can I use to install mid tier on my wm?
Greetings experts. I'm trying to write a custom classifier (and pattern, but that's not the issue) for the Caché database engine. The issue is that RDBMS seems to have many running "cache.exe" processes on the servers it's installed on. If I look for...
Hi All,I encountered an issue with a network device that was marked as "absent." After resolving the underlying problem preventing it from being discovered, I reran the discovery job, but the status hasn’t reverted to "install."Has anyone experienced...
Hello all!recently we have begun turning on retirement polices--- they are very loose(CI hasnt been updated or discovered in 6 months) just to get a feel of the process.however, we have run into an issue where the CI is discovered, after its retired/...
ServiceNow currently does not have any inbuilt functionality to generate a CSR by itself is there any workable solution to enable this functionality within ServiceNow
Hello all! We have a password stored in basic_auth_credentials table that is effectively shared by several apps. In the past, we would normally work exclusively in global scope but have since turned to using scoped apps, reason being it's easier to m...
It's a question that comes up with every Discovery implementation I've ever done, but I've never found a satisfactory answer. Passwords stored in the credentials table are encrypted, yes.A support agent once informed me that every instance has its o...
Hi All, I have created a Basic Report in Servicenow (Eg: incident Table), * Report type is Bar (Grouped By Assigned group) ,I have added 2 drill downs * whenever I perform onclick from bar chart , on anyone of assiged group its takes me to the drill ...
Hello,We want to delete files from a particular CI that is discovered by the Mid Server. We have the Mid Server credentials along with the CI names.How can we achieve this?
I would like to know if it is possible to exclude a time period in a discovery schedule.Indeed, I would like the VMware discovery to be performed every hour but not at night (because we do not want to detect VMs and datastores that are temporarily cr...