Configure Impact Calculation
Hello everyone, I have a requirement to configure Impact calculations. Can anyone please let me know how impact calculations are configured in ServiceNow? Any quick help is much appreciated. Thanks,Pranita Bahuguni
Forum Posts
How to create a schedule job to remediate all duplicate CI's at once ?
HI, In cmdb dashboard i am able to find duplicate records for different CMDB classes but i have around 5000 duplicate records So, i want to create a schedule jo to Remediate all CI's at once Is there any recommendations or tips ??
How to increase the data retention for em_alert table from OOB 90 days?
As I understand OOB data retention for the alerts table is 90 days after the alert is closed. I would like to increase that data retention for that to something like 180 days for our use case. I do understand the recommendation is to keep it 90 days ...
IP Address Issue with Zone Discovery (SCCM)
We are experiencing an issue with updating the IP address details in the CI table form. Additionally, I noticed that the related item shows the IP details coming from a different table. However, the IP details are not being populated in the IP detail...
Issue with ACC Discovery- Windows 10 virtual machines
The ACC seems to be discovering virtual machines categorized under the Windows Server class. However, I can see that the operating system is "Windows 10 Enterprise for Virtual Desktops." Why is this happening, considering that this device runs an OS?
Cisco CUCM discovery and IP Phones discovery in ServiceNow
Hello Experts, We have been trying to discover IP phones via Cisco CUCM in ServiceNow. We could discover only cisco cucm publisher and subscriber but no call manager pattern was launched. There is no concrete info on how to discover IP phones in Serv...
'Monitoring Agent Status' agent client collector 'agent' monitoring
Hi Team, Good day!I am seeing an issue where 'Monitoring Agent Status' monitoring job is no longer working. This monitoring job has been deprecated and 'inactive', however I have made it active and was working without any issue, however it stopped wo...
Resolved! Restrict all user logins
Hello, I want to block all logins to our dev and uat instances except admins and select users.I am a new SN admin with limited knowledge.ACL appears to be object based only, and SNC Access Control is too complex requiring a plugin, HI accounts, token...
Service Mapping - uncategorized errors for every service map
We noticed a while back that on all of our Service Maps, every server has a yellow yield sign next to it. Most of the errors state "Failed to identify the CI Type of the process listening on port xxxx on host xxx.xxx.xxx.xxx. Please review the disco...
Microsoft AD Spoke | You cannot call a method on a null-valued expression
Hi, We are trying to manage our Microsoft AD operations with Integration Hub, in order to do that we have completed the required steps such as credentials and mid server properties etc. But in the end when we try to make a simple action test such as ...
One IP registered in two different domains
Hello I wanted to bring up a situation I'm encountering with one of our IP configurations. Currently, I have one IP that is registered in both domains, domain1 and domain2. Recently, I adjusted the Discovery properties, setting “WMI is trusted host ...
Restrict ITIL users to create/edit a relationship in CI relationship editor.
Hi, I need to restrict ITIL users to create/edit a relationship in CI relationship editor by hiding this "+" button in the "CI relations related items" of the mapped application service form & also from & application form. kindly help me resolve thi...
Dependency Mapping Not Displayed
Dear Experts, During the discovery of the Network Devices, I have seen that the dependency mapping is not being populated, but with CDP I can see the neighboring devices. Is it something that we see in the dependency mapping when there is an actual...
Failed to start pipeline, com.snc.automation_common.mid.extension.api.InvalidExtensionParameterException: Operation metric Extension is stopped because cluster node is not running on the MID. error while setting the Operational Intelligence MID serve
Hi, I am getting the below error while setting up the MID server Operational Intelligence extensio. Failed to start pipeline, com.snc.automation_common.mid.extension.api.InvalidExtensionParameterException: Operation metric Extension is stopped becaus...
Failed to start pipeline, The Metric Intelligence Extension cannot be started because port 47100
Hi Team, I am getting below error whenever I am trying to set up acc monitoring using 'Setup ACC Monitoring' related link.'Failed to start pipeline, The Metric Intelligence Extension cannot be started because port 47100 is already in use by another p...