Configuration Item List is To Long
When in a list view of Incidents and needing to update the config_item field of the incident, often because it is empty, hitting the search button returns ever CI in the CMDB. How do I limit this to principal CIs?
Forum Posts
Resolved! Is it possible to add a save button to the service operations workspace?
Is it possible to add a save button to the service operations workspace so changes can be made to an incident?
Lansweeper versus ServiceNow Comparison
Hello, My organization is assessing which will be best for IT Asset Management (Lansweeper or ServiceNow ). We currently are using ITOM Visibility (Discovery) to populate our CMDB. Does anyone have experience with Lansweeper? If yes, what are the pro...
Discovery schedule to use only SNMP V2 version for discovery
Please let me know if anyone faced this requirement when there is a possibility of ServiceNow discovery schedule to use only SNMP V2 version when V1/V2 is selected.
Report on active assignment groups in ServiceNow with no of User attached to ServiceNow Groups?
Report on active assignment groups in ServiceNow with below Scenarios 1 Manager name (owner o f assignment group)2.. How many users are tagged to each assignment group3. Way to find if the assignment group is part of any workflow (yes/ no)4. When w...
Server duplicates
hey, there is an issue going on and i'm unable to figure out the things. The issue is there are CI's which have duplicates by name but contains different serial number. Now these are azure servers which change(update) there serial number when the ser...
How to edit Global search to find out CI owner and other info
Hi All, We have an requirement if some is searching the CI in the global search it will display the CI owner and related Problem, problem task , change , change task , incident etc. Can anyone help me on this?
Need Help! - Agent Client Collector Framework - [Error] [agent] [handshake failed with status 401]
I am getting the following error [Error] [agent] [handshake failed with status 401] - Authentication failed - API key is invalid in the acc.log file.Notes to consider:- This is on-premises environment.- Instance and MID Server and Agent installed in ...
Resolved! Discovery Questions & Answer for Interview
Hi Team Please help me with Discovery Questions & Answer for Interview.
How to stop discovery of Windows 10 Enterprise using Classification rules??
Hi experts,I would like to add a condition to disable classification of windows 10 devices. I do not want discovery to update CIs with OS Windows 10 enterprise. In order to do this, I've tried the following.1. I've set the generic windows classificat...
Source data for lower environment urls
Our security team wants to know urls for instances of our business applications in all environments as we have exposure through both prod and non-prod instances. During service mapping exercises, our clients provided production urls which are stored ...
Resolved! Suppress incidents generated through monitoring during scheduled maintenance
We have a use case in my organization to suppress the incidents created through monitoring alerts for CI's under scheduled maintenance. Netcool is our monitoring tool and it creates incidents in ServiceNow. We do not use event management solution fro...
Resolved! How to calculate Days old based on created and planned end date
Hi All, We have an requirement where we have create a field call Days old and it will calculate Days old data based on below scenario. Based on the daily scheduled job it will take Based on the daily scheduled job it will take current RUN date and ...
Enable & Configure Discovery for Linux and Unix Servers
Hi All,I am new to discoveryI want to configure the discovery for Unix and Linux servers.I would like to have Discovery scan all my Linux/Unix servers in Data Centers, including all out-of-the-box attributes,so that I can gather comprehensive informa...
How to set up 'Process Detection' step before pattern execution in Horizontal Discovery?
Hi colleaguaes! I checked Horizontal Discovery log and found there 'Process Detection' stage, where WMI queries were executed. As i see, after 'Process Detection' stage a pattern ( for example, 'MSSql DB On Windows') started. How i can check/edit 'Pr...
