Hi All.I have reviewed the following two tables on the instance, and confirmed the subscription unit ratios and the counts for licenses. ITOM Licensing CI Counts (itom_lu_ci_counts) ITOM Licensing Category MetaData (itom_lu_category_metadata) Based ...
Hi All, I have a case here. While discovering one SNMP device, should be CISCO switch, 161 is granted, credentials are successfully validated. No ACL are existing, confirmed. Discovery log says: SNMP Probe timed out. Target is either unreachable or t...
Hello Everyone! The serial number is not being populated with agent client collector, I’ve installed dmidecode using the following commands in amazon linux 2023 sudo yum install dmidecodesudo dmidecode -s system-serial-number Do we need to configure...
We recently set up a Nutanix environment and I'm trying to run Discovery on it and getting errors in the pattern that I can't make any sense of. It created 1 CI called 'PrismCentral@No Source' and that's it. See attached error. Several of these error...
Hi All,I have been trying to find a easy way to make it so any approvals older than 14 days will auto reject and then fire off a notification on why its being rejected. Has anyone else had any luck with this? I have tried approval rules based on ...
Hi all, I'm wondering if it's possible to to have thresholds to escalate alerts if it's breached for a service represented by a Dynamic CI Group. Example:Dynamic CI group is made up of;Server 1Server 2Server 3Server 4 If an alert comes in for serve...
Hi Experts, I am trying to create customized CMDB workspace for my client. I am new to Ui builder. Please help me with some references to guide me on Ui builder from scratch. thanks in advance.
When discovery encounters our APC UPS devices it detects and adds the device. Then the administrators call due to the "Unauthorized" SNMP access attempts. I can see the credentials in the affinity table but it appears that each time there are five ad...
Hi Community, I am installing mid server on windows server 2012 r2 machine but its not reflecting in ServiceNow Instance.I have modified the config file and run the batch file. I am not getting any error.
Hi, Just posting it out here to check if anyone has used and know the steps to create an integration with the credential vault - CyberArk without having to install the AIM agent. In the CyberArk systems, this process is called CCP – Central Creden...
I need an ability to track when credentials are generated for different API's, so that I can track when they are going to expire. I am thinking of creating a custom CMDB CI class " Credential Management" and then we can relate that CI to the parent...
We have out-of-box VMware discovery probes. Back in April when we ran a discovery the CIs in the cmdb_ci_vcenter table would include Name and FQDN Ex:vCenter@10.211.96.86 ethprsl1m1vc01.xyz.comNow when we run discovery anything new comes in without F...
Business Rule (function executeRule(current, previous /*null when async*/) { // Add your code here g_scratchpad.cLocation=current.caller_id.department.getDisplayValues(); })(current, previous); On Load Client Script Code:- function onLoad() {//Type...
Hi All,When I am running a digicert discovery, some of the certificates are not getting discovered even though they are present on DigiCert portal. After some debugging found out that we are getting that record in Pre sensor script, in all Identifica...
Hi All, I have to discover the citrix xenapp and Xendesktop for which I have enabled the SAM professional plugin. The docs says we need to create a discovery schedule to trigger the citrix license server pattern, but stuck in the part. can anyone hel...
