I have an Application Map with multiple DB's on a virtual server that were discovered during vertical mapping. How do I exclude the DB's that do not belong to this application from the application map? I believe I have to create a boundary?
We Implemented Azure Cloud discovery able to discover VM's from cloud discovery schedules . But for few schedules pattern will be failed showing Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_vm_instance cannot be created since ...
Hi,I am mapping application services and they fail with error "Failed to identify CI due to the host xxxx lacking an application running on port 1433" as we are not using this port to connect. Can you please advise on what I need to do so the pattern...
Hello,getting below error while running the discovery, please help.
Hello everyone, I am currently using Service Graph Connectors (SG-TenableForAssets, SG-Azure, SG-GCP, SG-Intune, SG-AWS) and Cloud Discovery(OCI) to populate the CMDB. However, I am encountering an issue with the Reconciliation Definitions.I understa...
Hello team,I can see the application fingerprints, but it does not show connection suggestions for service mappings.The connection suggestion table itself has no records.Please help me with thisHow can we get the list of records in connection suggest...
In ServiceNow, Zing is the searching technique that performs all text searches.
Hi,When we correlate the alerts, is there a way to bring all the CIs information that has been correlated into the description of the parent incident. Thanks,Shaziya
I’ve been working and studying ServiceNow for years and I’m not satisfied with what I’ve learnt from ServiceNow or with the last of real life expertise for integrations and CMDB building. I'm looking for someone who can show me how this is done.
We are trying Ci binding. So we are trying to use name in the additional information to bind CI. However Correlation Id is causing an error.Following fields are there in additional Info in the event - 1. Url 2. Correlation id 3. Name I want to remove...
Hi All, For MSFT SQL Instance, I have created two CI Identifiers.1. Name with Priority 50 2. Class and Instance name with Priority 100 Now I can see 50 records getting creates where name, and instance name both are emptyboth Identifiers have Allow Nu...
Hello Community,I am exploring the integration of a Data Center Monitoring Software (DCO & DCE) with ServiceNow to achieve the following objectives:Change Ticket Automation: The tool provides critical device information, and we want to raise ServiceN...
Hi,We are doing POC of Discovery and when trying to do a vCenter discovery it only manages to create the vCenter CI: Hovering the cursor over 'Details' under 'Issues' says "No credentials found for types SSH Password, SSH Private...". And under the D...
When in a list view of Incidents and needing to update the config_item field of the incident, often because it is empty, hitting the search button returns ever CI in the CMDB. How do I limit this to principal CIs?
Is it possible to add a save button to the service operations workspace so changes can be made to an incident?
