Resolved! Which is difficult to learn ITOM or CSM and can be learned with PDI mostly?
Which one is easier to learn with PDI and documentation for the most part?Which Certification is easy to attain in terms of cost?
Forum Posts
Duplicate ESX Server CI records are created by event type"HostAddedEvent" in vCenter Event Collector
Hi , The event type "HostAddedEvent" in vCenter Event Collector is generated when any host is added to the vCenter( Is this also generate event during migration ?) , We found that this event created a duplicate ESX server CI record even though we h...
Express List
Hi, I have created new express list with some conditions. Issue: I do not see the Group Alert in Express List. Is it the feature or some glitch?
Why midserver username is updating and creating a record in core_company table
Hello All,I have an issue where mid- server username is creating/updating a record in company (core_company) table. We dont want that record to be there. after deleting its getting created and updated and not sure from, where this record is loaded f...
Isilon Storage Discovery every time CI Name got interchange on Discovered device
Hello Dear, I need your help on Isilon Storage Discovery, After completion of Discovery I found every time CI Name got interchange on discovered device.It should populate like: isilon001-dus, and isilon001-fra Discovery -1 Discovery-2 #itom Thanks,...
Failed Exploring CI Pattern, Pattern name: Docker Pattern, To Check Pattern Log Press Here
Hello Community,When I start testing Docker pattern , the below error is getting How I resolve itPlease help!
IVR Integration with servicenow
hiAnyone has done the Integration of IVR with servicenow?
Discovery Error when trying to discover Azure subscription
Hi, I'm setting a new connection between Servicenow instance and Azure , but when I tested with Discover Subscription, i get the error bellow: Discovery Subscription Error : Failed to execute API - Request not sent to uri= https://login.windows.net/6...
Time of log viewer and actual logs are different.
Hi all, I have an issue about log viewer.Time of log viewer and actual logs are different.It seems like log viewer's time is nine hours ahead.Do I miss something? Regards,Hank 
Incorrect Serial Number - ServiceNow is Pulling from Baseboard Serial instead of BIOS or Chassis
The Serial number on some - Not all Windows machines - Physical are pulling in the Baseboard serial number instead of the Bios or Chassis. How do I set to discover the correct serial number?
Duplicate Host name- Not Duplicate Host Names
When filing a CHANGE or INC > Search to select CI Name > One name has the FQDN included in host name and one does not. appears to the user there is a duplicate - but to ServiceNow they are different. Anyone else have this issue and how did you res...
GCP Service Graph - Deletion of VM instance
I just setup GCP Service graph connector in our instance and the connection is working as expected. One issue that i noticed is when VM instance is created, VM instance, storage and block endpoint is created But, when the VM is deleted at the GCP co...
Installed MID Server does not connect with our client's instance.
Hi folks, We have successfully installed a MID Server on our client's Windows server, but it somehow has not appeared on the MID Server table in their instance. After the installation, there appeared a record on the Server Issues table that stated th...
Duplicate netscaler records
Hi All,I'm facing an issue at present where we use various load balancers, some F5s, some netscalers, etc. However, the netscaler records are not being detected as duplicates. Yes, I've read through the ServiceNow blogs/forums re de-duplication, but ...
Reconciliation rule for computer table
We created reconciliation rule in computer to only allow datasource with priority ( SCCM ,ServiceNow , Importset and Manual entry)But I could see SG-Intune source updating computer records , how its updating ? any idea
