Hi all, How to create/customize new GCP CI classes/ patterns which are not getting discovered via GCP cloud discovery? What are the steps to create GCP CI classes/ patterns? Below are the classes which needs to be created in CMDB table so, we can mon...
Hi All, My Non Prod Instance(Lower Instance) mid server is down due to Mid server version is not matching to Instance version .Instance Version - Vancouver Patch 9Mid server Version - vancouver Patch 8 could you help me to upgrade Mid server version...
Hello CommunityNetwork switch issue discovery error is created in my project For that I have found one resolutionhttps://www.servicenow.com/community/itom-forum/unable-to-solve-the-network-switch-ip-switch-payload-processing/td-p/2671055but from this...
Hi Guys, Please anyone help me,I am facing an issue in Payload Processing, Steps:- Check For Output Payload Errors.Error Details: In payload, no relations are defined for the dependent class [dscy_route_interface] that matches any containment/hostin...
Hi We are also facing a issue in our instance. Issue is that the discovery process creates "product models"(cmdb_ci_hardware_model) and it doesn't update it later so the CI / Assets are not updated properly. There is a case where for a Hardware Model...
Hello,I want to understand How Model number is Populated or updated for a product record in cmdb_hardware_product_model table. There is a case where in the product record(cmdb_hardware_product_model) the model number is wrong and when it is fixed via...
On a new install I'm configuring in our lab environment I keep seeing the following error in the wrapper log after attempting to start the service. [Fatal Error] :32:78: The character reference must end with the ';' delimiter. This is on Windows 2016...
Hi Snow experts, I have a requirement to fetch all the AD groups from azure AD.Which would be better approach?1. fetch groups via LDAP which is already configured2. Via AD spoke which is already configured and running3. Rest APIor something else ?
Hi Experts, I want to learn service now from the beginning . Could someone please suggest from where should I start ?I want some links to guides, documents,vedios which could help me get started.Please suggest how to do some practical exercises (i...
I want to create a distribution list through servicenow ,To add user & remove user as well.If any idea script can share here to achive this.
Hi All, We are trying to implement AWS cloud discovery, In regards to that we need to create Master and Member account with IAM role and policies assign them as per the activities list. But AWS team has requested the YAML file in a CloudFormation tem...
Hi All,I'm running into an in issue where for some reason 1) I raised incident but still I don't see in Needs Attention in Enterprise Portfolio. Pls see first screenshot 2) Not sure how to fix the errors in the second screenshot in Enterprise por...
Please let me know If I am doing anything wrong here:
I'm trying to create a Discovery pattern to parse an SN MID server's config.xml file but I'm having issues getting it to work.The "Parse XML file" pattern action works well for the below kind of XML, where you just want the inner text. I can use the ...
Hi I'm creating the users in AD but i want to add the users in a specific OU for that i have added the powershell script as below which I have referred from community. but to create the input for OU the create user action was not editable, will it f...
