Hello, This is a very long post however is filled with a significant level of detail to aid in finding a solution. We are in the process of setting up our ServiceNow Instance to connect to an On-Prem Ansible Tower Instance to aid us in automation wit...
Good Folks, I am looking help to understand how to configure ACC agents running on Host to connect to a Primary and secondary cluster of Mid servers in a failover mode or load balancing mode.
Hi team ,We are seeing empty MSFT SQL instances records are being created when discovery run across windows servers .When I look closely, it seems all related to SQL Server Express LocalDB and the identifier 'Lightweight identification for MSSQL'.Ini...
Dear Colleagues,I hope this message finds you well.We are currently in the process of implementing the agent client collector across approximately 2,000 servers, encompassing both Windows and Linux platforms. However, we have encountered an issue tha...
ServiceNow is offering a Service Graph Connector (SGC) for Infoblox now. Infoblox is a great authoritative source of IP Addresses. I'm contemplating an idea where data retrieved by the Infoblox SGC is utilized to automatically maintain IP addresses ...
We are inititating with service mapping and would like to know what is Entry point to be considered and need more information on this which ease to make understand for customer on requirement.
While discovering NetApp Storage devices (using Basic and SNMP credentials), we have come across a scenario where some of the Storage clusters are having the same serial number. This is causing the same cluster record to be updated whenever Discovery...
Consider a platform application such as Pega. Pega has RPAs which it runs to fulfill specific functions for business. Pega itself, a platform, is a Business Application or possibly a Technical Service. The RPAs fulfill a specific business function ...
Discovery and Service Mapping Patterns 1.10.0 (sn_itom_pattern) requires Visibility Content 6.15.0 (sn_pattern_design).The D&SM Patterns update fails on a PDI, since VC 6.15.0 is 'not licensed'.The Application Manager redirects to the ServiceNow Stor...
So, Im creating a relation between cmdb_ci_firewall_device_fortinet and u_cmdb_ci_vdom.When i run the pattern it fails because i have many firewalls creating relationship to many vdoms.My idea is that only "MS" (Master) firewalls create a relationshi...
Hi, Do we have any way to find out how many active patterns are being used in our discovery schedules other than going to each and every discovery schedule and checking the logs? Thanks
Hi,In event management I want to know when we create alert clustering tag or tag definition is there any way we can define which alert will be primary alert and secondary??and other query is after creating any tag definition there is alert correlatio...
Hi Community!I am trying to do some Discovery of Google Cloud without luck. I have reviewed and ensured what is mentioned here is ok: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1516673I get the error: "provided account id ...
Unable to see Name with Mail on reference field of Service Portal Catalog Item It is not working for all catalog item reference field where only E mail is shown and previously Name with Email was seen which we are unable to see now. Please guide and ...
Has anyone successfully managed to get a Check Definition to run a Powershell script on an Agent? Our business requirement is to get a Virtual Agent Topic to use the ACC Spoke to invoke the Flow Action 'Run Agent Client Collector Check Definition'. T...
