Hi,We utilise the major incident function with our high impacting incidents. We had three incidents promoted to major before realising it was the same root case.I've been able to move all the child incidents linked to all, to now reflect under one pa...
Hi all! I'm working on a Service Mapping Pilot currently, whilst wrapping up the Discovery Project. I'm having issues discovering Tomcat servers via top down discovery, despite them being discovered via horizontal fine. The failure occurs at the fir...
Hello all, I am trying to discover the SNMP devices, when discovered they are classifed as Out of band Devices and model name was not populating when the device is discovered.When i look at the SNMP OID the model name is Empty. Even the OOB has the m...
Hi Experts,Please suggest the code which can i use to put some server in maintenance mode in certain time interval. Thanks & RegardsShivam
Hi All,Fix script for update the assignment group to original assignment group.I have created new field as original assignement group and created a BR for update the assignment group details to the original assignment group.data updating fine after c...
Last week we have had faced frequent continuous issue with event mid server listener and webserver down , but mid server is up Is there anyway to find a log file for analyze this issue ? I dont see any logs captured in agent->log file
Hola, After every patch upgrade or instance upgrade, Is it normal Mid Server getting down? Is there any way we can automate the process of configuration at the server side? How can we know reason behind MID is down? Due to mid server down, LDAP is ge...
We have an SCCM setup in our ServiceNow instance. I am unable to find the mapping for the "OS Version"attribute on the computer class in ServiceNow. It is adding values like 10.0.22631, 10.0.18363, etc., but I am not sure if that mapping is configure...
We are implementing discovery, as per discussion with customer we got around 6 on prem data centers (1 main datacenter) and 2 azure cloud datacenters in different locations.1.For on prem how to choose which datacenter to install midserver?2.Is it ok ...
Hi all!I was checking the OOTB tables for Virtual Machine.What is the difference between Virtual Machine HyperVisor [cmdb_ci_vm] and Virtual Machine Instance [cmdb_ci_vm_instance]? and can you give me an example?
Hello Everyone , How matric intellegince works ? Like how it retrieve the data from the external monitoring tool (SCOM , Solarwind , VRops ... etc ) and where the data inserted ? Can we use metric intelligence without binding it to CIs ? Regards,
Hi all, What is the difference between GCP cloud Discovery vs GCP asset inventory discovery?What pre-requisites needed for GCP asset inventory discovery like which credential, different service account or same as like service account uses for GCP clo...
Hi, Discovery source is not updating when we ran quick discovery (or) with discovery schedule. some servers discovery source is empty and test credentials are successful then I initiate quick discovery it triggers pattern and picks up all server data...
Hi, Would anyone know if Discovery captures the interfaces that belong to a Port Channel or Windows NIC Team? i.e. there are 4 interfaces on a Windows Server. 1 is the master interface and 2 of these are actually teamed into 4th interface.The master ...
Qualys integration with ServiceNow though plug-in - Do we need mid server to perform this integration or is it an optional component??
