I am hearing this word frequently from clients "CI Catalog". What is the meaning and what it is meant for? Do we have any feature called CI Catalog? or it is just a name that was provided generally to request items for Configuration Items? Could you ...
Client saying that she is having issues with Linux machines. But didn't mentioned what kind of issues are those. But when it comes to the discovery process, are there any specific issues that we need to address for Linux? What are the common challeng...
Hello, I have a requirement to integrate a third party application with Service-now utilizing the api exposed by them. The jar is uploaded to the extlib folder using the JAR Files module. When I call the methods in the package using the Javascript P...
What are the real time challenges that occurs during ITOM AIOps implementation. How do we tackle those challenges. What are the Best practices for ITOM AIOps implementation.
Guide to Troubleshooting ServiceNow Discovery IssuesOverviewWhile managing ServiceNow Discovery, various issues related to host connectivity, credential verification, and service configurations may arise. Below are some common discovery errors encoun...
Hello All, I need the detail of CMDB classes and attributes which are populated via Agent Client controller.We have such mapping for Discovery, SG-Tanium, SG-SCCM in product document, but I am unable to find for ACC.Can any one help me with this info...
Hi ServiceNow Practitioners,Glad to see you all, I have a new requirement to Integrate my ServiceNow instance to Logic Monitor tool. We need to create event based Integration so that a Incident is created in ServiceNow when any action occur in Logic ...
Hi All, Our client want to exclude few subscription account from master service account discovery which is currently existing discovery. When we select Create Discovery Schedule from Service Account there is option to either select all subscriptions ...
How to F5 BIG IP switching to one monitoring to another monitoring by using servienow (event management module)
Hi All, We have configured AWS Cloud Discovery in our organisation and it is working fine. Now I need to remove some Old Cloud Service Accounts which have already been added to the current Cloud discovery job to discover. Like Other discovery jobs (C...
I have to know the latest version of the servicenow ?
SNMP probe timed out. Target is either unreachable or there are no valid credentials for it.? I verified IP is pingable(reachable), There are valid SNMP credentials. What else to be verified?
Hi All, I am doing discovery using subnets, I am getting an error " Experts please suggest how to resolve the issue. any hekp would be highly appreciated. Thanks Regards VIkas
recently network team have changed the serial number for palo alto device ie moved for on premises to Azure and it got changed the serial number.as per SNMP OID we are still getting the old serial number only but when we checked with network team the...
My team was told we needed to purchase additional licenses to pull MECM data into the CMDB. I can't find any info on this and our rep doesn't know either. Do you know what licensing is required to pull MECM data in? Thank you for any info.
