As part of ServiceNow's Software Asset Management (SAM) documentation, integration with Azure AD and Okta allows you to capture software usage data for all connected SSO applications. ServiceNow SAM SSO Integration Documentation Client Scenario: My c...
why the Business Applications are downstream of a Business Service. To support CSDM framework, it should be upstream at minimum. Should the downstream entry be a Business or Application Service?
In the attached, ServiceNow has not been recorded as discovering any CIs within the AWS or GCP spaces.
Hi All, Can you help me to know the how to ONTAPI configure for NetApp and Pure Storage to run the discovery using ONTAPI on HTTPS. The ONTAPI for both NetApp and Pure Storage should runs on HTTPS and not SSH. We have REST-API credentials in ServiceN...
What’s the correct type of relationship to form between 2 services where one is providing authentication to another one? Overview : One configuration item is providing authentication to another configuration itemExplanation : CMDB support group has m...
Hi All, Can you help me to know the ONTAPI configuration and run the discovery using ONTAPI. The ONTAPI for both NetApp and Pure Storage should runs on HTTPS and not SSH. We have REST-API credentials in ServiceNow for NetApp and Pure Storage:Storage...
Hello, This is a very long post however is filled with a significant level of detail to aid in finding a solution. We are in the process of setting up our ServiceNow Instance to connect to an On-Prem Ansible Tower Instance to aid us in automation wit...
Good Folks, I am looking help to understand how to configure ACC agents running on Host to connect to a Primary and secondary cluster of Mid servers in a failover mode or load balancing mode.
Dear Colleagues,I hope this message finds you well.We are currently in the process of implementing the agent client collector across approximately 2,000 servers, encompassing both Windows and Linux platforms. However, we have encountered an issue tha...
ServiceNow is offering a Service Graph Connector (SGC) for Infoblox now. Infoblox is a great authoritative source of IP Addresses. I'm contemplating an idea where data retrieved by the Infoblox SGC is utilized to automatically maintain IP addresses ...
We are inititating with service mapping and would like to know what is Entry point to be considered and need more information on this which ease to make understand for customer on requirement.
While discovering NetApp Storage devices (using Basic and SNMP credentials), we have come across a scenario where some of the Storage clusters are having the same serial number. This is causing the same cluster record to be updated whenever Discovery...
Consider a platform application such as Pega. Pega has RPAs which it runs to fulfill specific functions for business. Pega itself, a platform, is a Business Application or possibly a Technical Service. The RPAs fulfill a specific business function ...
Discovery and Service Mapping Patterns 1.10.0 (sn_itom_pattern) requires Visibility Content 6.15.0 (sn_pattern_design).The D&SM Patterns update fails on a PDI, since VC 6.15.0 is 'not licensed'.The Application Manager redirects to the ServiceNow Stor...
So, Im creating a relation between cmdb_ci_firewall_device_fortinet and u_cmdb_ci_vdom.When i run the pattern it fails because i have many firewalls creating relationship to many vdoms.My idea is that only "MS" (Master) firewalls create a relationshi...
