Workspace
Hi Team,I want to upgrade the workspace to new version of service operation's workspace before the sunset of agent worksapace.so can someone suggest the best practice .Thank you !
Forum Posts
MID Sever
Hello all, My customer is looking at having two mid servers, with one deployed in the DMZ (Demilitarized Zone) and the other in the LAN (Local Area Network), I believe it's a common practice in IT and network architecture to enhance security and imp...
As a CMDB Manager last logged in & primary user
TEAM , Please help me how can I achieve below process As a CMDB Manager, I want/need to track the last logged on user and the identified primary user of the CI based on the discovery tool so that we have key details related to CIs to better manage ...
Linux Discovery - using suexec option
As part of Linux discovery, is anyone aware of/using suexec elevated commands instead of sudo. Based on this KB article, alternate supported privileged commands are dzdo, pbrun, pfexec and sesudo. Would like to understand on the usage of suexec and b...
Not able to discover Linux servers in ServiceNow
Hi Community, We have recently upgraded our ServiceNow instance to Vancouver. And after the upgrade we found that some of Linux server from specific region are not getting discover, these servers use dedicated "SSH Private Key" credential added in cr...
Resolved! Does anyone have Service Mapping requirements gathering questionnaire (various questions we put to architects, business owners, stakeholders, network, security and database teams) model document in handy?
We are planning to Implement Service Mapping for the Business Service Applications in our Organization, it would be clearly helpful if you can share the existing requirements document.
Reset all after spoofing
Hi guys i spoofed my computer and now il sad because every thing is lagging how can i do the opposit of spoof, come back at default configuration. I really need your help guys please Ty
Alert Management Rule does not create incident - Flow error?
BackgroundI have set up an Alert management Rule to automate incident creation if criteria is matched. This works fine in 99.9% of the cases, but there is something that happen in rare cases so that no incident is created automatically and I don't kn...
Alert Correlation Reports, how are you using?
I'm looking for a Metrics or Report to see how Alert correlation rules are reducing noise. Any body tried to get this? If you have tried this already, can help me with the method used to get this data?
Cloud Discovery - AWS - ListAccountAliases
Hello in the Cloud Discovery product, for AWS provider, anyone already successfully get the data from the ListAccountAliases aws API? I never developped any pattern and I struggling to create one for this. (and i'm not sn dev)I copied the route53 pat...
VMs CIs not updated in CMDB table
Hello, We Setup SGC-GCP setup and ran discovery successfully, but few Virtual machines CIs are not updated in cmdb table and also that CI VMs tag label is not populated in CMDB key table, which we needed for tag based service mapping. Is there any wa...
Resolved! Huawie Storage Discovery Setup ?
Iam discovering Huwaie Storage devices for my client, i have requested for Port Opening 427,5988,5989 and requested CIMs creds with admin access. Please guide on what else is required for Huwaie Storage devices Discovery?, do i need SIM-S Agent in...
Resolved! Incident should not close until primary alerts and associated secondary alerts get closed
I have created event rules, alert correlation rules and everything working fine. Events are binding to non host and host ci’s Alert correlation rules defining the secondary alerts and primary alert Modified Alert management rule to create incidents f...
Resolved! How to populate assignment group on alert?
Hi, What is the recommended way to set the assignment group in an alert? Thank you!
Resolved! Cloud Discovery - Azure Gov and Commerical Tenants, Subscription Issues
Hi All, Hoping you can help me figure this out. We recently migrated (finally) to patterns for cloud discovery, and with this we setup schedules for both our Gov tenant and our Commercial tenant. We have regional MID clusters. My issue is that the Go...
