script include
We have two fields: assignTo and delegate_user. If you assign the assignTo field, any delegate users will automatically appear in the field.ways to solve with a script consist of thanks Mustafeez
Forum Posts
Tag Policy Run finding compliant and non-compliant counts not updating
The compliant and non-compliant CI counts aren't consistently being updated in the Tag Policy Run table. It seems the Update Compliance Count business rule (https://someinstance.service-now.com/now/nav/ui/classic/params/target/sys_script.do%3Fsys_id%...
Resolved! MID Servers are DOWN
Hi, Currently i am stuck with my MID servers status are Down. When i try to open the logs i got this error.Can someone guide what i am missing here. Apparently the port 80 is open and 443. "2/23/21 09:27:06 (004) StartupSequencer WARNING *** WARNING ...
IP subnets
Hi folks,How can i calculate the subnet for IP - 10.113.36.46 ?
Resolved! ACL not working as expected.
Hi All, I have created new field called " Support model " in hardware table (cmdb_ci_hardware) and also, I have created the new role called " u_cmdb_ci_manager " users having " u_cmdb_ci_manager " role " Support model " field should be editable. The ...
AWS CloudWatch Error 500 Internal server error
Hi allI'm wondering if some of you are also experiencing Error 500 (Internal Server Error) in your AWS CloudWatch, when integrating with ServiceNow Event Management. I have feeling it could be one of two things, perhaps the payload is too big (exceed...
Getting "Received plan from instance has errors" in Flow Designer
Hi Team, I'm trying to do Terraform Discovery in CPG, but getting below error. I have verified that the credentials are correct. Is this know issue? IPaaSActionProbe | Error context: 3af65d80d37011103c0fbf829e9bbf69: Received plan from instance has e...
Resolved! Using Activity Designer's databus output in activities other than Log Message
Hi,I have created a few PowerShell activities using the Activity Designer and they are working well. I have an output configured to send executionResult.errorMessages to a variable called activityOutput.errorMessages using direct parsing. In my workf...
CI name alternating between DNS entries
Hi, While discovering AIX servers, we've had an interesting observation. When we review the History for many of our AIX servers (Particularly those that have multiple DNS hostnames tied to the same IP address by design), we observe that the Name valu...
OOB way of creating an integration overview in CMDB
Hi! Our organization has a wish to use CMDB to create an overview over integration/data transfer in our organization. I'm aware of the possibility to use OOB CI relationship types like "Exchanges data with/Exchanges data with", "Exports to/Imports fr...
Error result return error after discovery
Hi everyone,I discovered the error immediately after performing discovery.When I finished running discovery, the results returned were 2 IPs detected is 10.2.2.1 and 10.2.2.2 and have same CI name is SR-01.However ,I checked on my system and found ou...
Failed Exploring CI Pattern, Pattern name: Azure Service account
Hi guys, I encountered this error msg while doing discovery hence Azure data centers are not being discovered. Failed Exploring CI Pattern, Pattern name: Azure Service account, To Check Pattern Log Navigate to: $sw_horizontal_discovery_log.d0..... H...
Resolved! What is the main difference between CMDB SQL Server/SQL Database & SQL Instance Tables
What is the main difference between below CMDB Tables. How can we make the end user understand the basic difference between the below CMDB Table? MS SQL Server - cmdb_ci_db_mssql_server MS SQL Database - cmdb_ci_db_mssql_database MSFT SQL Instanc...
MS SQL Server Discovery and CMDB tables
I'm trying to wrap my head around the different CMDB tables that seem to be related to MS SQL Servers. Out of the box it looks like there are at least 5 different tables specifically for MS SQL:MS SQL Server Instance (cmdb_ci_db_mssql_instance)MS SQL...
ServiceMapping implementation/configuration on Dev or Prod instance ?
Hello,Following similar discussion about Discovery here : https://www.servicenow.com/community/now-platform-forum/discovery-runing-in-production-is-advisable/m-p/2833318I wonder whether one should configure Services in dev or production instance ? (I...
