Hello Everyone, I required technical help on modify the discovery pattern, The requirement is to update the pattern for network devices class (IP router and IP switch) so that the firmware manufacturer and firmware version value is populated in the r...
Hi Team; I am trying to discover HPE Blade device through SSH probe, which is giving below error. But when it discover using SNMP it works fine. But our requirement is probe through SSH to get all the config. Unsupported shell '$0'. Supported shell...
Hi @Rahul Priyadars The below blog was very helpful for Kubernetes discoveryhttps://www.servicenow.com/community/itom-articles/kubernetes-components-discovery-using-service-now-discovery/ta-p/2323630 Do you have any documents for EKS Cluster Discover...
I am using Flow designer. There is an action called "Ask for approval". What does the button "Add Manual Approver" do? As per the documentation, I think it allows the end user to add approvers on the records such as RITM from related list manually. H...
Good afternoonWe currently integrate SCCM and Intune via the spokes to enrich our CMDB's. This works ok however is very much dependent on the SCCM Software and Hardware inventory taking place - so data is not always up to date in the CMBD. Many years...
Hello,I am seeking documentation for installing a MID server for AWS discovery.Thank you in advance for your assistance.
Hi Team, Since one week, discovery scheduled jobs have been running very slow, earlier it took 6-7 hours to complete but now it not completing in 20 hours and getting cancelled due to the max time defined. There have been no changes to the instance s...
We currently use an SSH private key Credential to discover Linux Servers. The issue I keep seeing is there are Linux Servers that are not coming in through discovery. I checked with our Unix team and the credential is on the servers we are trying to ...
Hello, Getting issue while discovery is happening for 'Oracle Instance'.There are some Oracle Instance type Container Data Base(CDB) The attribute is set to 'unknown. As this step is failed the step is not able to execute(Next step is -PDB discovery-...
Hi All,Went from the servicenow docs but not much clear. Wanted to understand what exactly the below property do once we enable as a part of CMDB 360 multisource activation. and what non-CMDB classes it is referring here in the property and can multi...
How to discovery storage switch discovery? we added OOID SNMP classification for Storage switch but it is toggling both classes (IP switch and storage switch) Which method to use for storage switch discovery ?
when im executing a discovery schedular , I could see sometimes randomly out of 20 switches some 1/2/3 switches getting stuck at shazzam only which are not moving forward for the further probes and sensors. I tried restarting the mid servers and redi...
IntroductionSo I was working on a new, supposedly simple challenge: Grab Lenovo Warranty Information to update the CMDB warranty expiration. Unfortunately Lenovo doesn't provide a web service API, so I had to use a workaround via Powershell.Now I was...
I cannot find exact documentation on what Alert Services table em_map_alert_to_service is supposed to be used for. I see it is empty. We need to report on which services were impacted the most from alerts over the last xyz days and I am not seeing an...
Resolving Discovery Schedule Stuck in Active State: A Case StudyOur organization faced a critical issue where 2 of our Discovery schedules were getting stuck in an active state for prolonged periods. This situation impacted our ability to efficiently...
