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Resolved! ACL not working as expected.

Hi All, I have created new field called " Support model " in hardware table (cmdb_ci_hardware) and also, I have created the new role called " u_cmdb_ci_manager " users having " u_cmdb_ci_manager " role " Support model " field should be editable. The ...

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AWS CloudWatch Error 500 Internal server error

Hi allI'm wondering if some of you are also experiencing Error 500 (Internal Server Error) in your AWS CloudWatch, when integrating with ServiceNow Event Management. I have feeling it could be one of two things, perhaps the payload is too big (exceed...

Getting "Received plan from instance has errors" in Flow Designer

Hi Team, I'm trying to do Terraform Discovery in CPG, but getting below error. I have verified that the credentials are correct. Is this know issue? IPaaSActionProbe | Error context: 3af65d80d37011103c0fbf829e9bbf69: Received plan from instance has e...

Madhava B by Tera Contributor
  • 1980 Views
  • 4 replies
  • 0 helpfuls

CI name alternating between DNS entries

Hi, While discovering AIX servers, we've had an interesting observation. When we review the History for many of our AIX servers (Particularly those that have multiple DNS hostnames tied to the same IP address by design), we observe that the Name valu...

B_30 by Kilo Contributor
  • 1829 Views
  • 5 replies
  • 0 helpfuls

MS SQL Server Discovery and CMDB tables

I'm trying to wrap my head around the different CMDB tables that seem to be related to MS SQL Servers. Out of the box it looks like there are at least 5 different tables specifically for MS SQL:MS SQL Server Instance (cmdb_ci_db_mssql_instance)MS SQL...

robert_w by Tera Contributor
  • 10221 Views
  • 7 replies
  • 3 helpfuls

CA Atomic and Servicenow integration

Hi, We are looking to integrate Broadcom's CA Atomic tool with ServiceNow for Event management activities. But we are unable to find any relevant documentation. If anyone has process documentation for this requirement or have implemented this require...

PavanBV by Tera Guru
  • 1165 Views
  • 1 replies
  • 1 helpfuls

Resolved! NetApp storage discovery issue?

Hi Experts, Is anyone discovered NetApp Storage Ci's discovered? NetApp works on ONTAP API. Error Message#  CI Type cmdb_ci_storage_server cannot be created since there are no attributes defined. Debug pattern to understand why no attributes have bee...

Vini by Giga Guru
  • 4376 Views
  • 4 replies
  • 2 helpfuls

Resolved! NetApp Storage Discovery

Hi AllI have some NetApp boxes to discover.   I have installed SMI-S agent 5.2 on one of my MID servers and did the repository of one of the boxes for testing.The box was added via root privileges and same credentials were created as CIM credentials ...

Resolved! NetApp Discovery

I am having some issues around NetApp Storage Cluster-Mode discovery using Patterns. My accounts are correct using ONTAPI but I am getting the following error.  <error> Failed to connecting to device Please verify you have valid credentials and the d...

cardanid by Tera Contributor
  • 3899 Views
  • 8 replies
  • 0 helpfuls

Resolved! Discovery pattern for DB2 and IMS Database Catalogs

Can someone provide a Discovery pattern for DB2 and IMS Database Catalogs. We are discovering the instances but the Database catalogs are not being discovered and there is no OOB pattern for Database Catalogs.

Amie by Tera Contributor
  • 1915 Views
  • 5 replies
  • 3 helpfuls

How to attach the Custom subflow to CMDB data manager policy

As per the requirement, i have to define the policy in CMDB Data Manager and attached the custom sub-flow.if configuration item is retired then Associated network adopter need to retired.  but custom sub-flow is not getting triggered.  sub-flow:  ple...

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Bhavya11 by Kilo Patron
  • 1337 Views
  • 3 replies
  • 1 helpfuls