Service Mapping Tables
Hi Experts,What are the tables involved in Service Mapping? How are Application Services, Business Application, and Business Services are different from each other and how are they being used in CMDB?
Forum Posts
Service Graph Connector for Jamf - Error: Unable to make a connection to JAMF API call. Please check
Hi, We are trying to setup Jamf connection using Service Graph Connector. we are following Guided Setup, but while testing connection using 20 records pull, it gives below error. Error: Unable to make a connection to JAMF API call. Please check your ...
Resolved! Alert table em_alert
Hi, I am aware that events are kept for 5 days and alerts for 90 days,I was able to find what purges the events in the table rotation. But, I am unable to find out what purges alerts after 90days.Can you please provide me with the job name, business ...
Resolved! Pattern table empty field population with first row values
Hi,I'm stuck on a pattern development solution which can't be that hard, surely?I have a table as a result of parsing a config file in which the first rows fields contain default values and all subsequent rows may or may not be populated. If there is...
Resolved! Secret Management in PDI
Hello Everyone!I am trying to test Secret Management in my PDI. However in PDI, only the Secret Management core plugin is available but I need to test the enterprise version of the same. Is there a way to download the enterprise plugin in PDI? I have...
Resolved! Licensing for Java on MID Server
All, I have a question about the version of Java that is run by the MID servers WRT licensing. Is it dependent on the client to make sure that they have licensing for that version of Java running on the MID servers? Or does ServiceNow provide the l...
Agent Client Collector Discovery policy execution intervals
The SAM discovery policy is defined to execute every 4 hours. What determines the execution time? Does the ServiceNow Instance store the last execute time and then every 4 hours send out the “Sam Advanced Discovery” check request? Is the timeout s...
"Enhanced Discovery" check definition runs frequently
The ECC queue on devices that have the ACC agent has the "Enhanced Discovery" check definition running frequently. The understanding from reading the ServiceNow documents is the Discovery Check definition, called Enhanced Discovery, should not execut...
Agent Client Collector Host data collection value is sometimes "Collection Failed" for a few hours.
Some of the Agent's Host data collection value is "Collection failed". The value changes to failed when an output is sent and no response (INPUT) is found in the ECC queue. A few hours later the problem will correct itself and the Host data collect...
Resolved! Issue with Subscription when Discovering Azure Cloud Datacenter Resources
Hi. I'm trying to discover Azure Cloud resources. I've been supplied with the necessary Keys and IDs to set up the Service Principle credential, which tests ok, and a Subscription ID to use in the Service Account. I can pull in the data centers witho...
Resolved! Zabbix Connector - Connection test failed: RESPONSE ERROR
Hi I'm trying Event Management.When I configured the Zabbix connector and tested the connection, I encountered the following error:Connection test failed: RESPONSE ERROR : < Code - -32602 > < Message - Invalid params. > < Description - Invalid parame...
Resolved! SCCM integration
Hi I have a doubt when I try to connect the SCCM am getting the below error *attached screenshot can anyone know how can this be resolved. RegardsAshfaq
Need to stop submit timecards on project tasks
Hello, Some end users are able to submit the timecards on project tasks. We need to restrict to submission of the time cards when the project task is closed. if we restrict, does it affect any other functionalities? Thanks in advance
Conditions in Alert Correlation rules
HI community, I have a scenario like if two alerts were created, The primary alert need to be tagged as secondary and the recent alert need to be tagged as a primary alert using correlation rules. I am quite confused with the conditions. Can some one...
ServiceNow - MID Server Communication
Hi All,Please share inputs on how an AMB message is sent to the MID Server’s channel.ServiceNow portal says:"The MID Server opens a persistent connection to the instance through the Asynchronous Message Bus (AMB) Client and listens on the /mid/server...
