Discovery
Hi Team ,how to implement ServiceNow discovery for network......like what all the information we will be needing to implement it. Can anyone guide me how to get into this topic. I want to go though it from very scratch . Thank You!
Forum Posts
Prevent data source to update any attribute in a particular class.
Hi, We have a Intune integration (among others), but the Server data in Intune needs to be cleaned before we can use it to update CIs in our CMDB.The rest of the information from Intune (end-user devices) is OK and we're updating the Computer System ...
Resolved! Unable to discover SNMP Devices(Active, Could't classify)
Hello Everyone, Today I noticed a very weird issue when running discovery for SNMP devices.A) SNMP credentials are validatedB) Firewall openedC) Open 161 is openedNow the issue here is I can see SNMP classified properly but rather than going to ident...
How can we attach UI layout to the custom activity created in playbook experience page?
How can we attach UI layout to the custom activity created in the playbook experience page?
Cisco Call Manager - Discovery Pattern Building
Hii,I am Trying to discover Cisco Call Manager Through Servicenow Discovery . While running Discovery I am getting 1.3.6.1.4.1.9.1.1348 this OIDs but classification is not happing for this OID. when i checked into system this OID is not available i h...
Resolved! ITOM Discovery Coverage Progress
Hi all,I'm hoping someone can help me with this. I'm trying to create a report/widget in ServiceNow that shows the ITOM discovery coverage for `cmdb_ci_hardware` as a percentage (e.g., 56% of CIs discovered). Additionally, I would like to display the...
Creation of Distribution Groups using Integrationhub
Dear all, Has anyone worked on creating Distribution groups(New-DistributionGroup) using Integrationhub? Can we use Microsoft exchange Server spoke or do we have any other spokes or do we have to create new spokes or action? Many thanks in advance ...
Event Management - Disable Correlation for specific source
Hi ServiceNow community, In our environement we have Event Management with CMDB and Automated alert correlation activated. We have a specific use case: For a specific Alert source, we do not want to correlate alerts. More precisely: -We have Events t...
Resolved! Exclude IP Address from Discovery in Reconciliation Rules
BackgroundWe're setting up Discovery for a customer and looking through the Reconciliation Rules for Servers and the extending classes. For the moment before we can start running Discovery on a broad range of IPs we need to keep some fields before we...
Service Mapping of Cloud Services
Hi, I'm implementing Service Mapping of services which are hosted on AWS cloud, so is there any specific pre-requisites for this kind of Service Mapping? I looked through the ServiceNow doc there is an article regarding Service Mapping of cloud servi...
How to discover Azure SSO certificates
We're setting up certificate discovery and have had no issues with our external CA however we're wondering how do we load in our SSO certificates that are stored in Azure? Many applications have their own certificates that have expiry dates and are ...
When discoverying VIP for Windows SQL database name is populated as SQL Virtual IP (name of VIP)
We have been asked to make sure that what we have in CMDB for our Virtual IP addresses used for a clustered Microsoft SQL server matches what has been entered into the monitoring tool. Current it is coming through with nameSQL IP Address 1 (name of ...
Has anyone worked on ATF for ITOM (Discovery and CMP), Please share the possible test cases that can be created for ITOM with ATF
Looking for the possible test cases that can be created for ITOM (Discovery and CMP) with ATF. Any help would be highly Appreciated!!
CMDB Data Management Task
Hi, On scheduled basis we are getting this CMDB Task, and it is getting assigned to System Admin I want to know, how can I change it to me? Note:1. I did try to change it in 'Dependent CI Deletion Policy'. but it is still going to System Admin2. We...
How to get list of Discovery licenses consumed in instance from ServiceNow Support (HI support) port
Hi All Kindly let me know , how to check How many licenses are consumed in my instance from HI support portal, I got to know one of my team member was able to check from HI support portal . He left company and his number is not working.