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Adding custom attributes to 'Server' CI class

Hi, I have Server class CI, in its relation, 'Registered on' we can see the ESX server name. I want to add attributes from ESX Server to Server CI whenever we run Discovery. could you please help me with this? I hope using BR is not the only method t...

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Arpit_S by Tera Contributor
  • 809 Views
  • 4 replies
  • 0 helpfuls

Resolved! Link Alert task to Change?

BackgroundWe are running Event Management pretty much out-of-box. On an Alert record, I've seen operators link the task filed to a Change Request. To me this sounds a bit strange, because I see the task filed as a representation of the current incide...

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Resolved! Service Mapping Discovery

How does (service watch) discovery work? Is it able to create new CI's ? What if the CI's created are not accurate or don't need to be discovered? I have been seeing Service Watch appear as a discovery source 

Robert61 by Tera Contributor
  • 606 Views
  • 2 replies
  • 1 helpfuls

Azure Discovery for China

Hello everyone,I am trying to configure an Azure Discovery for China, however encounter the following error right after I configure the Service Principal record and press the 'Discover Subscriptions' UI action:Discovery Subscription Error : Failed to...

mihhail by Tera Contributor
  • 1131 Views
  • 5 replies
  • 0 helpfuls

Why XML Payload shows one liner in my instance?

Hi Experts, Can someone help me understand as why I am just seeing a line when I click on XML payload of any record from ECC Queue. while in all other videos or tutorial what I see is a formatted XML document when they click on XMLPayload button. See...

nicks8850 by Tera Expert
  • 363 Views
  • 4 replies
  • 0 helpfuls

Keeper integration via MID Server

var name = "Test";var server = "Keeper";var command = 'keeper record-add --title Sample Login --record-type login --folder XXXXXXXXXXXX login= password=$GEN url=https://www.google.com "License ID"="9ACB123" url.AlternateURL=https://amazon.com';var ec...

Praful_1968 by Tera Contributor
  • 367 Views
  • 1 replies
  • 0 helpfuls

Storage Discovery error => : Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: Identification, error: null java.lang.ClassCastException

Hello Folks, we are facing issue in storage discovery. can anyone help here to fix it. error message and snap for more. 1.message from Horizontal log- Storage Discovery error  => : Identification Engine: Discovery status is FAILURE, Identification s...

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Bth1 by Giga Contributor
  • 2067 Views
  • 4 replies
  • 0 helpfuls

VCenter appliance 7.0.3 Discovery in ServiceNow

Hello Everyone, We are trying to discover VCenter appliance in ServiceNow, version:  Version:7.0.3. VMWare admin has added the desired user in VCenter with read-only, license-admin role.We are able to see that during the discovery "cmdb_ci_vcenter" i...