Hi @Ankur Bawiskar In Event Management,Event E1 - 7.00(Time of event)---> Alert A1 is generated---> Incident INC1 is createdEvent E2(same event with different message key) - 7.02-----> Alert A2 is generated(secondary alert, since pattern matches whi...
We are attempting to discovery Cisco UCS devices. I have credentials that should be admin on the UCS Manager. So far, our SN instance has been able to identify that the IP is a Cisco UCS via SNMP. Discovery then launches the UCS - HD pattern, b...
Hello All,I am discovering NetApp Storage devices.As per ServiceNow NetApp product documentation,1.Created AD account & provided ONTAP API read-only access to it.I have configured CyberArk Credential ID as a Basic Auth credential type in ServiceNow i...
Our mid server user has a new password and now our mid server is down. Is there a script somewhere i go to copy in the new password?
Hi, everyone! While Validating a new mid sever I get this message: Info MessageAgent {0} cannot be found in the MID server table. At the same time, in Event Management I get this alert:There is an error in the MID server: WARNING: Skipping adding DOL...
Hi Team, I have 170 virtual IP addresses that I need to add to the CMDB. I'm considering two possibilities:Direct Addition: Adding all virtual IPs directly to the CMDB.Discovery with IP Ranges: Using Discovery with IP ranges and schedules (running da...
Hello Experts, Can someone please help with the below error. Not sure what is wrong with the data I am trying to put in the form. Thankyou in advance. Regards,Nirmal
I would like to discover the HPE Oneview Global Dashboard appliance to retrieve hardware information using the REST API. I need to get an authorization session token but I am unsure if this is possible using the OOTB pattern steps. Or how else this c...
Hi, I am trying to config service mapping for application, but I am getting below error related to windows credentials: "Service Mapping triggered the horizontal discovery to find the host 10.*****., because this host was not in the CMDB. The horizon...
at com.service_now.monitor.base.AMonitorTask.run(AMonitorTask.java:29) at java.base/java.util.TimerThread.mainLoop(Timer.java:556) at java.base/java.util.TimerThread.run(Timer.java:506) 08/01/22 09:32:34 (955) RefreshMonitor.65 SEVERE *** E...
Adding target to blacklist. No valid credential found for types [SSH Password,SSH Private Key,Azure SSH Certificate] Credential test is successful but during discovery I get subjected error. I wonder why. Also can someone please help me understand th...
Hi experts, !!!Urgent solution required!!! We have the new project coming up soon for AWS and GCP, and I got the duty to discover resources over AWS and Google cloud. Unfortunately, people of aws and GCP people don't have idea of servicenow so I need...
Hi, In my Azure account I have some VM's and each of VM's have asset tags , for eg. Company Location tag which is used to store location of my company . Using Discovery I have achieved cloud based integration of Azure - CMDB . But for every Virtual m...
In event management settings closing alerts was set to resolve incidents automatically but i see no incidents getting resolved though the alert is closed?
We want to have network switches, routers, and firewalls that are in the communication path of the application servers. We are implementing a service mapping in our organization, and while we can view the application map and its relationship with the...