Installing a MID server - AWS discovery
Hello,I am seeking documentation for installing a MID server for AWS discovery.Thank you in advance for your assistance.
Forum Posts
Resolved! Discovery Scheduled JOB Running Very Slow.
Hi Team, Since one week, discovery scheduled jobs have been running very slow, earlier it took 6-7 hours to complete but now it not completing in 20 hours and getting cancelled due to the max time defined. There have been no changes to the instance s...
Linux SSH Discovery Classification Issues
We currently use an SSH private key Credential to discover Linux Servers. The issue I keep seeing is there are Linux Servers that are not coming in through discovery. I checked with our Unix team and the credential is on the servers we are trying to ...
Oracle PDB steps not executing in Discovery
Hello, Getting issue while discovery is happening for 'Oracle Instance'.There are some Oracle Instance type Container Data Base(CDB) The attribute is set to 'unknown. As this step is failed the step is not able to execute(Next step is -PDB discovery-...
Question Regarding CMDB 360 multisource
Hi All,Went from the servicenow docs but not much clear. Wanted to understand what exactly the below property do once we enable as a part of CMDB 360 multisource activation. and what non-CMDB classes it is referring here in the property and can multi...
How to discovery storage switch discovery?
How to discovery storage switch discovery? we added OOID SNMP classification for Storage switch but it is toggling both classes (IP switch and storage switch) Which method to use for storage switch discovery ?
java.lang.Thread.State: BLOCKED (on object monitor) in wrapper.log file during the discovery
when im executing a discovery schedular , I could see sometimes randomly out of 20 switches some 1/2/3 switches getting stuck at shazzam only which are not moving forward for the further probes and sensors. I tried restarting the mid servers and redi...
PowerShell Utility V2 - execute Powershell scripts directly from your instance
IntroductionSo I was working on a new, supposedly simple challenge: Grab Lenovo Warranty Information to update the CMDB warranty expiration. Unfortunately Lenovo doesn't provide a web service API, so I had to use a workaround via Powershell.Now I was...
Resolved! em_map_alert_to_service Map Alerts per Service
I cannot find exact documentation on what Alert Services table em_map_alert_to_service is supposed to be used for. I see it is empty. We need to report on which services were impacted the most from alerts over the last xyz days and I am not seeing an...
Resolving Discovery Schedule Stuck in Active State: A Case Study
Resolving Discovery Schedule Stuck in Active State: A Case StudyOur organization faced a critical issue where 2 of our Discovery schedules were getting stuck in an active state for prolonged periods. This situation impacted our ability to efficiently...
IBM Lpar Instance changes frames and discovery creates a new CI every time
Hi community, I have an issue where every time an IBM Lpar instance changes frames, then discovery runs on the HMC server, a new CI is created for the IBM Lpar instance. The IRE for virtual machine instance looks at Object id. Object id is derived fr...
ITOM Discovery | MS Windows Patch Level
Hi Community,We have started playing with Agent Client Collector for Visibility (ACC-V) to bring in endpoint information into ServiceNow and CMDB. The discovery is pretty smooth and brings in all the information that we need, except for the patch lev...
Import Software from Tanium
Hi, I found this very good (and recent) article about SG-Tanium Connectorhttps://www.servicenow.com/community/cmdb-articles/tanium-service-graph-connector/ta-p/2754467 The article mentions:Note: The SG-Tanium Usage Import job runs Monthly and the SG...
Mid Server Password change
We have mid server already in place by another team. Not i want to change the mid server password.How can i do that to change existing mid server password ? I downloded zipped windows mid server and and trying to open configuration file, but it is no...
Windows Classification for VDI CIs captured by Agent Client Collector
Hi SNC, We are working on the roll-out of the Agent Client Collector (ACC) Agents on VDIs (Virtual Desktops). These CIs belong to the custom class Virtual Desktop [u_cmdb_ci_virtual_desktop], but ACC classify those as a Personal Computer.Now we creat...
