How many certifications does ITOM have?
I understand that ITOM certification has discovery, service mapping, event management, cloud provisioning and governance. Is there any other certification in ITOM?
Forum Posts
Failed to identify CI due to the host 14.x.x.x lacking an application running on port xxx.
I'm doing the service mapping and Im getting the below error message. I see that the IP Address and host is in the CMDB, but i dont know how to add it to the service map.Can someone help me please? Failed to identify CI due to the host 14.x.x.x lacki...
Service Mapping Error
While working on service mapping for a particular application, I would try to put a TCP type entry point. but every time it will show me an error. Error Details: Duplicate records found while searching for possible matching endpoints. Will you please...
Rule Based Alert Correlation
Hi,Requirement: If there is any open existing alert with the same values, make existing alert as primary and the current alert as secondary. similarly, If the existing alert is closed, the existing alert should reopen and so the incident if another a...
class of Palo Alto Firewall Device changed to IP router
Hi Community, We are facing an issue in our ServiceNow discovery of Palo Alto Firewall Device, class of firewall devices changed to IP router. Please suggest the troubleshooting steps. Thanks and regards,Nikhil
Resolved! Service Graph Connectors - Subscription Units - Intune - SCCM - Others
Hello all together,Does anybody has anywhere a good Documentation for which Service Graph Connector CIs a Customer needs to consider the Licensing in form of Subscription Units. I know that by the SCCM Graph Connector no Subscription Units seperatly ...
Microsoft W365 Cloud PC Discovery
We are interested in identifying Cloud PCs hosted in the Microsoft Hosted Network, as well as determining the assigned W365 license to the users. These Cloud PCs are registered as part of the Azure AD environment. Can someone please verify if there e...
How to Discovery NetScaler Citrix ADC
Have you ever configured Discovery for NetScaler Citrix ADC?I would like to know how to configure Discovery.With the normal OOTB, Discovery is only available up to SDX.If I set Discovery for NetScaler Citrix ADC in this state,Class will be registered...
Microsoft Azure AD Spoke- adding multiple users to multiple groups functionality
Hi Team, We have done configuration of Microsoft Azure AD Spoke. Same as "Add user to group" action, there is a requirement to add multiple users to multiple groups at a time. we will get the user/group list from list collection of RITM and those val...
Agent Client Collector security
Hi, I am new to the agent client collector, and I have been looking into the security aspect of ACC. 1. What type of encryption is used by the ACC to locally encrypt sensitive data? 2. Where is the encryption key stored? 3. What is considered sensiti...
Resolved! Question on Discovery licensing
Hello, I have a Query on Discovery licensing. Currently we are using ITSM only. But planning to implement Discovery.The list price doc says '8$ per subscription unit'. Question:Is is all that we need to by the number of required subscription units?Or...
How to get credentials for agent to access the MSSQL instance
Hi Experts , I have an agent installed on windows machine with MSSQL instance running on it. I am configuring metric policies , some checks require credentials to login to MSSQL. How can we get these credentials? do we need to provide access to the a...
Discover storage device via snmp protocol
Hello Everyone, We want discover storage device but client having challenges to configured SMI credential. Can we discover storage device via SNMP protocol. Any document or reference link.Thank you..!
Using JEA - Just Enough Administration for Discovery
Hello team, We are trying to discover Windows servers in restricted security zone into ServiceNow CMDB.We have been trying to setup JEA along with Windows team but without luck so far.We have followed all the prerequisite documents and tested this us...
Resolved! Application vs Business Application vs Software Package vs Software Instance
Hi, I am trying to understand the difference between these different CI classes - Application (cmdb_ci_appl), Business Application (cmdb_ci_business_app), Software Package (cmdb_ci_spkg), Software Instance (cmdb_software_instance) and what kind of ...
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