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Resolved! Storage Discovery in ServiceNow

Team,We are running discovery project & need to discover different type of Storages in ServiceNow. Client have not configured SMI-S but they have native Storage Management Applications. EMC Unisphere 1.3.9.0184 - VNXHUAWEI System Device ManagerHPE - ...

Chaitanya86 by Tera Contributor
  • 2923 Views
  • 2 replies
  • 1 helpfuls

how to solve Mapping CSDM ?

I can not to able to understand " Determine the map's layout, including paths, chokepoints, open areas, and potential camping spots " can you please help me?

Sors1978 by Kilo Contributor
  • 338 Views
  • 1 replies
  • 0 helpfuls

Discovery Credentials requirements list

Hi All,  We are initiating Discovery in our environment and one of the security requirements is to list down what credentials and permissions are required for various technology types. Now i understand a lot of information is available but we will ha...

DagarB by Tera Contributor
  • 1592 Views
  • 3 replies
  • 3 helpfuls

Triggering Scheduled discovery

HI , I'm trying to trigger a scheduled discovery from script , but its not working as expected. var rec = new GlideRecord('sysauto_script');rec.addEncodedQuery('name','name=Cloud Service Account - ******');rec.query();SncTriggerSynchronizer.executeNo...

subin ps1 by Tera Contributor
  • 476 Views
  • 2 replies
  • 0 helpfuls

How to Discover EMC Unity devices?

Hi, I have gone through the documentation and other posts regarding the SMI-S and CIM discovery. What I need to understand is what set up is needed at the EMC side and what set up is needed at the ServiceNow side. Can anyone list this out?

Resolved! Event management Heartbeat ?

I have some events from critical source posted to ServiceNow event management. What is the best way to create heartbeat incident in case there is no event posted from that source i.e. in last 5 minutes ?

Niuk by Mega Contributor
  • 2361 Views
  • 7 replies
  • 3 helpfuls

Attachment inside workspace form

In standard UI16 form there's a button next to "Offer" field allowing quick access to the document. This button need to be implemented in the Workspace form as well. How do I do it?

Jo_o Luis by Tera Contributor
  • 210 Views
  • 1 replies
  • 0 helpfuls

Resolved! Conflict between Protocols

Hi folks,I've a discovery schedule with an IP address (UNIX, WINDOWS).During scanning phase WMI, SSH are responded as open. As per the priority WMI classifier is triggered and completes the process. I want to discover both the devices in single attem...

Khasim khan by Tera Contributor
  • 641 Views
  • 5 replies
  • 0 helpfuls

Pulling events using certificate method

Hi, I would like to know if it is possible to receive events using the certificate method. If yes, kindly notify me with the document link as I have been looking for this for quite a long time.Thanks,