What is needed to allow us to log in to our Service Now instance from our midservers no using SSO. Our weblink redirects to try and use sso. We have multiple environments using separate ADs. Currently we are not able to connect via webrowser to t...
Hi,I am trying to create an event management rule where I want to match a Regex condition. But while adding the Regex condition the event rule is not matching the event.Cannot find any document regarding this, and previous community posts say that th...
Hi Community, Currently, we are facing an issue during discovery of windows servers. During discovery we are getting credential issue, when we test the credentials of those windows servers credential test is also failing. And as per windows admin tea...
While establishing service mapping , I am having some issues ;1) ServiceNow Service mapping CI discovery into DB configuration is not customer-specific.The Service Mapping process currently connects to all the databases, but we need to limit it to on...
Hello,I'm trying to launch debug on pattern "Amazon AWS Service account"This pattern has input parameters that I need to set.I see the debug windows has a "manual entry" option, with an "Input Data" text box.But I can't find any doc that explains the...
Hi , I want to remove update from this BR. Is there a way to remove update from the Script and Glide Api. updateChildren('comments', gs.getMessage('Comment copied from RITM')); function updateChildren(fieldName, msg) { var rec = new GlideRec...
Hi Experts,What are the tables involved in Service Mapping? How are Application Services, Business Application, and Business Services are different from each other and how are they being used in CMDB?
Hi, We are trying to setup Jamf connection using Service Graph Connector. we are following Guided Setup, but while testing connection using 20 records pull, it gives below error. Error: Unable to make a connection to JAMF API call. Please check your ...
Hi, I am aware that events are kept for 5 days and alerts for 90 days,I was able to find what purges the events in the table rotation. But, I am unable to find out what purges alerts after 90days.Can you please provide me with the job name, business ...
Hi,I'm stuck on a pattern development solution which can't be that hard, surely?I have a table as a result of parsing a config file in which the first rows fields contain default values and all subsequent rows may or may not be populated. If there is...
Hello Everyone!I am trying to test Secret Management in my PDI. However in PDI, only the Secret Management core plugin is available but I need to test the enterprise version of the same. Is there a way to download the enterprise plugin in PDI? I have...
All, I have a question about the version of Java that is run by the MID servers WRT licensing. Is it dependent on the client to make sure that they have licensing for that version of Java running on the MID servers? Or does ServiceNow provide the l...
The SAM discovery policy is defined to execute every 4 hours. What determines the execution time? Does the ServiceNow Instance store the last execute time and then every 4 hours send out the “Sam Advanced Discovery” check request? Is the timeout s...
The ECC queue on devices that have the ACC agent has the "Enhanced Discovery" check definition running frequently. The understanding from reading the ServiceNow documents is the Discovery Check definition, called Enhanced Discovery, should not execut...
Some of the Agent's Host data collection value is "Collection failed". The value changes to failed when an output is sent and no response (INPUT) is found in the ECC queue. A few hours later the problem will correct itself and the Host data collect...
