Hi Team, we have some teams which are getting hundreds of tickets everyday. we are trying to automate the ticket assignment process. Is there any inbuild ServiceNow feature to accomplish this requirement. we need to assign the tickets to engineers ba...
Hello all can anyone help me how to send a email notification when the mid server goes to down. Thanks Piyush
Hello All, Created an extension for Alcatel routers as the OOB network router pattern was unable to retrieve serial number and relations. Upon debugging the extension created, getting the following error as Scalar variable type. Also tried variable t...
For Azure discovery , we can use cloud discovery in Servicenow But there is another option for Service Graph connector for azure Is there any difference scenario to be use for cloud vs service graph connector for azure ? or its our wish to be choose...
I am running a Certificates discovery on an in-house MS CA root cert server. I used template_list of 'all' in the pattern "MicroSoft CA - Certificate Management".It discovers about 700 certificates. The client insists that the server has issued over ...
There now seems to be two out-of-the-box MS SQL Database classes in the CMDB. The original was cmdb_ci_db_mssql_catalog which extends the cmdb_ci_db_catalog table. If I recall correctly, I think MS SQL discovery used to put MS SQL Databases in this t...
Hi Everyone, We have a request to add new Servers to ServiceNow. When i run discovery, there is an error in ECC queue called -Adding Target to blacklist. No valid Credential found for target types [SSH Password, SSH Private key]. Could you please let...
How does service mapping add Software model information to the Technology Lifecycle dashboard? I can't find the connection between a software model and a CMDB CI. CI's are related to software installed records not software models. How are software...
Getting allow_unsupported_shells error while running linux discovery , Is there is any way drill which shell it is not supporting ? Also do we need to add property"allow_unsupported_shells" for each and every linux probe ? thanks in advance
I have a simple requirement to simply create a catalog item which allows for resource groups to be created in Azure. I can create a suitable template and build the catalog item, however the problem comes with the default fields that ServiceNow adds....
HelloBased on a subscription, I would like to update the discovered CI for that subscription with a value from the subscription record, to be added to each discovered CI’s. Is that possible? Thanks in advance!
Hello all, I am trying to create a Business Rule to change the domain of an event. But the Business Rule is not getting applied on the Event table. Can anyone please let me know if we can apply the Business Rule on Event table or are there any restri...
We have a lot of shared infrastructure in our company. I have updated the connection section of the MSSql DB On Windows pattern to look for specific DBs however, since many of our SQL Server Instances are shared, the Service Map will display all of t...
I'm trying to create an Event Rule where I should bind to the related Database CI.The problem is that these CIs have a dynamic name, built up by:<database>@<instance>@<host>, example myProdDatabase@myInstance01@myHost01 .I have all the data in the ev...
I'm trying to create an Event Rule where I should bind to the related Database CI. The problem is that these CIs have a dynamic name, built up by:<database>@<instance>@<host>, example myProdDatabase@myInstance01@myHost01 . I have all the data in the ...
