Hi We have a ESX server, it is changed to "retired" via customer request. However, it is changed to "Installed" after the discovery. Could anyone know where is the code that changes the ESX server's status back to "Installed". I did a test that if th...
Is there a table that list out the Pros & Cons and Benefits of using Tag-Based mapping vs. Top Down Service Mapping? I know Tag-Based Service Mapping is used to map Cloud applications but we could technically map on-prem applications as well if we se...
Hi All, We are having issues with Cisco Nexus switches discovering the Network Adapters. We are using OOTB Network Switch pattern using the ipAdEntAddr oid 1.3.6.1.2.1.4.20.1.1 However this is incorrectly returning the wrong IP Address value hence "G...
Fairly straightforward question which I'm sure will have a not so straightforward answer. Goal is to be able to look at the dependency view of a switch and see all the connected devices. Specific use case that triggered this post is the ability to pu...
HiCan anyone here help me identifying the relationship between CMD CI relationship. With examplesThanks in AdvanceMounika
Hi! We're attempting to map one of our services and I'm getting the following error. Failed to identify CI due to the host 10.x.x.x lacking an application running on port 0. Make sure that the application is running and run quick discovery on the hos...
I have created a couple of scripts to hide/show the related lists.It is not working and creating errors.function onLoad() { document.getElementById('incident_wrapper').style.display = 'none';}I even tried using getSections() and hideRelatedList() met...
HI All, I have tried to create a custom check definition for the Agent Client Collector. Iam getting error while testing the Test check it is throwing error Check failed to run. Response code: 3 check command denied by the agent allow list Could you ...
Hi, I have the problem with one of my discovery sources mapping.It discovered IP address and mapped it to the ip address class.But it did not match this IP address with Network Adapter and therefore did not match IP address with CI. I checked CI iden...
Hi,I am using Table API to fetch records from table. Maximum limit of records per response is 10,000 but I find no provision for pagination (URL to next page if maximum allowed records is exhausted). Thanks in Advance,- Malik
I am trying to install mid server on linux server.While trying to execute ./installer.sh I am seeing the below error : /opt/servicenow/mid/agent/bin ./installer.sh-su: ./installer.sh: No such file or directory The installer file is not present under ...
Hi guys, i'm trying to install a Linux Mid Server in a ubuntu virtual machine. I'm following the steps described in Install a MID Server on Linux | ServiceNow Docs, but after i install de DEB installer, i can´t progress to the next step. In the comm...
Hi Everyone,I am trying to figure out why Identification fails for a CI that exists, and then an asset gets created which should theoretically update the existing CI but it creates a new CI instead. According to those docs, all CIs extended from Hard...
I have a few questions on IP switch discovery The mac address of all network adapters is the same, which is wrong. How to correct it? Is there a way to populate the switch port IP address? @Rahul Priyadarshy
Hi Experts, We are going with the storage discovery and the pattern triggered is "EMC isilon". We have observed recently that the serial number that it is getting it for storage server and node elements are clearing out from the table each time we ra...
