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Discovery For DELL PowerVault Series Storage Arrays

Dear All, We have to perform discovery DELL PowerVault series storage arrays (example : MD 3600).With Function:  Storage-CV, Storage-DWH, Storage-SWAT, Storage-CRMS Please let us know if ServiceNow Discovery supported for DELL PowerVault series stora...

Omkar Save1 by Tera Contributor
  • 581 Views
  • 1 replies
  • 1 helpfuls

Resolved! Best way to identify all devices that fail to classify

 I was wondering if there is an effective way to view devices that have failed to be discovered and classified. Looking at the discovery status of the scheduled jobs. The devices tab shows the majority of the devices failed with active couldn't class...

Event Management - SCOM Severity Not Passing to ServiceNow

Has anyone had trouble with payload information showing up as 'error' in Event Management? To be more specific, we are using the SCOM connector instance to connect our SCOM instance with service now, via a MID Server. While some events show up with a...

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Unable to get CyberArk credentials

We are setting up Discovery and using CyberArk in order to pass credentials. I finished setting up the MID server and followed the guide to configure the CyberArk integration, but when I test the credentials I keep getting Authentication Failed. When...

How to create and update ticket using REST API?

Hi All,                             i'm trying to create a ticket and update the ticket using REST API.  i'm able to create a ticket in incident table using HttpPost class.when i try to update the ticket using HttpPut class.it throws an error saying ...

Certificate Management - Additional Ports

Is it possible to scan additional ports besides the default ports that are OOTB for Discovery?We are about to implement Certificate Management and need to also scan the below ports but not sure what the best practice is for doing this? These ports wi...

Scotty88 by Tera Contributor
  • 1309 Views
  • 3 replies
  • 0 helpfuls

Tag-Governance not evaluating all the key pairs

Hi Everyone - I am using tag governance to evaluate if a configuration item has a valid key pair.I am comparing if it is valid using a script. For my tag key & value policy the key is X and the value would be a script such: var tagValues = []; var gr...

Event Management rule for COUNT <= X

Hi All, I am looking for some help in defining our event management rule for a very specific use case. Basically we get events pushed into ServiceNow every 2-3 seconds or so which we call Heartbeats. They are there to tell us that our devices that we...

ChristianDE by Tera Contributor
  • 871 Views
  • 2 replies
  • 0 helpfuls

Laptop and desktop discovery in service now discovery

Hi All, We are implementing discovery in our instance, Need some information in desktop and laptop discovery. As I understood, We need to provide A domain user with local administrator access on the target Windows hosts in credentials table which dis...

SNN1 by Kilo Contributor
  • 7136 Views
  • 14 replies
  • 0 helpfuls