We've been getting questions from Application Owners regarding who or what have been changing values on an Alert record. The history of a record is very limited and since I can't see that from the Record History (also called Audit History), I'm wonde...
While doing Linux server discovery, the discovery fails with the error "Failed Exploring CI Pattern, Pattern name: Linux Server, To Check Pattern Log Navigate to: $sw_horizontal_discovery_log.do?"Upon checking the pattern logs, I see the error as bel...
Hi All, Below is the log error I am trying to investigate.Self Health Monitoring - MID Server Threshold Alerts:There is an error in the MID server:User mid_user associated with 1 down MID Server. No login attempts within reporting period.Event's sys...
Hello Experts, For the cmdb_ci_resource_group table, unable to see Tags. We have Azure subscription, and servers are getting discovered successfully, can see information like, resource group, object id only in CMDB but seems rest of the values (subsc...
Hi, Has anyone successfully integrated with Cisco Meraki. I've set up the initial configuration and connection using the API key and I'm able to pull in some devices from Meraki. However, I'm not able to pull in Meraki Organizations and Meraki Netwo...
I have a related set of questions that I'm hoping people can answer. The documentation I've found is fairly unclear on how it all works together. We have AWS Discovery and the SNS AWS Config service turned on and I'm trying to make sure I fully under...
Business Rule For Quick Discovery (CI Onboarding when State Is Changed to Closed and Completed )Script.
Hi All, So we have a legacy application that operates via user input into a local MS Access Database on 1 of 6 Servers.Is there any way to map to an MS Access Database within Servicenow?I've looked through all the endpoint types, and can't find anyth...
We are currently looking at solutions or options on how to set the discovered CI attributes (environment and location) from the Discovery Schedule, say all CI from this subnet: 10.168.1.0/24 must have environment of Production and location of Winston...
Hello All, I am working on implementing the external credential store JAR file. I have it working for windows and linux username and password and private key authorization. I am also trying to implement AWS credentials using the JAR file however I am...
Hi, I am trying to execute this script in the background. var order=new GlideRecord('sc_cat_item'); order.addQuery('category.title','Computer & Telephony'); order.addQuery('active',tru...
Hi All, Need your kind inputs/suggestions. I have created a custom pattern for the "PDU" device by referring to Mr.Doug Video. I am able to discover the PDU CIs with my custom pattern but the relationship is missing in the CI. As per Doug Video, w...
Hi All, I would like to know in which table we can view the ACC-M / OI metric data and historical metric data (CPU, Memory, Disk and other application) apart from event / alert table. RegardsYokesh Babu P R
I need to do as noted in the following: http://wiki.service-now.com/index.php?title=Update_multiple_records_simultaneously ...but I need to set the fields I'm changing from having a value to being undefined or null. In Remedy I would use $NULL$ with ...
