Hi, I have a question about IP Serivce[cmdb_ip_serivce]. I understand that an open port discovered during Discovery is associated with an IP Service, and each IP Service can tell which CI it was found on. What I want to know are followings. 1. If my ...
Hi Team, what are the reasons ci operational status is in the unknown and non-operational state? what could be the Reasons? Thank you
Hi Team, I am working on "Service Now Application Developer core skills" training, under the training working on Activity 2: Configure Your Playbook Workspace Experience > Actions & Components > Related Items. when i am trying to create new form, in...
We are just starting to test Agent Client Collector and have a question about how we will test deployments in the future. It appears that the ACC agent can only connect to a single ServiceNow instance. What is the recommendation for testing after ...
Hi , Have to integrate Okta with ServiceNow . After the integration, the expected results are 1) All users in Okta should be available in SNOW 2)All groups should be available in SNOW 3)when ever user or group is created in Okta, the created data sh...
Hi, On windows server form marking install status field to 'retired' value but whenever discovery performs install status field changing to 'In use'. can anyone suggest how install status field value changing to 'In use'.
Is there a way to leverage SN SNMP Polling to generate Events? I see polling is available for discovery but seems that only traps can be consumed on the Event side. We have a set of devices that don't send any traps. The only way to monitor is via P...
In Event Management we are using the Create Incident OOB subflow to create Incidents. We have a strange issue where the actual CI in the alert was set to non-operational but somehow another CI was put into the Configuration Item field by this automa...
Is there a way to exclude CI Classes from Discovery? Specifically, things like "Exit Interface Routing Rule" and "Next Hop Routing Rule"?
Hi All, There is one challenge I am facing and need experts advises here. we have 2 environments lets say PROD and TEST of cloud and discovering both of them and populating the data into ServiceNow Prod... there i want to segregate the CIs coming f...
My Client has request Active Directory Service Mapping and in Application URL has given value as below mycompant.net How can use these value to create a active directory service map.Can someone point to a documentation on this.
What role does the service account need for REST API implementation currently I have it set to rest service also does Web service access only need to be checked on the user record? currently the response is "error": { "message": "User Not...
Hi, I ran quick discovery for the IP and got the error "SSH authentication or connection failure". What could be the cause of the issue. Please suggest
Hello Everyone, I tried to do a quick discovery of CI with IP = 10.12.1345 (loopback IPs) and found Device Discovered successfully but with secondary IP = 10.12.23 What could be the reason for this? Also How can the loopback IPs can only be added in...
All of our critical web applications are service mapped. The entry points are URLs that are monitored by SCOM. It seems the events can't bind because in most cases there are multiple entries in the "url" field in the httphost names in the cmdb_ci_end...