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Forum Posts

Status of the CI is getting updated automatically

Hi All Iam in San Diego and i came across as an issue recently that the some of the CI's status is getting changed automatically. I have done the below investigation however couldn't figure out what's happening. Could someone please help or suggest o...

Community Alums by Community Alums  
  • 747 Views
  • 2 replies
  • 0 helpfuls

duplicated CI's by vCenter and host discovery

Hello When discover the vCenter, we get all the VM's, ESX hosts, Templates ..... into the CMDB. When I discover the VM's separately (unix host discover), then we get duplicate entries into CMDB. (same name, different class - Should it be this way ? )...

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User370547 by Giga Contributor
  • 1983 Views
  • 3 replies
  • 2 helpfuls

Resolved! Source changes on group alert

In Event Management we have multiple sources that send events to our ServiceNow instance. Our NOC/SOC-team have a list in Agent Workspace where they have alerts for each source, but they recently found out that when an Alert is grouped into primary a...

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How to populate the cmdb_ci_spkg table while using SAM

Hello!  I'm 4 weeks into a new job as ITOM Product Owner and I'm still learning the current environment.  My previous environment was stricly ITOM Visibility and this is ITOM Pro, with SAM.  Right off the bat, I saw that cmdb_ci_spkg was not being po...

Smitty by Giga Expert
  • 652 Views
  • 1 replies
  • 0 helpfuls

Workspace lists - Migrate from Old to New workspace

Can a customized list be migrated from old workspace to new workspace? Example:If there is a way to move a list from old type of workspace to new type of workspace like from Agent workspace to Service Operations Workspace, is it possible to migrate? ...

Object ID not populating for linux Servers

Hi All, I see the IP based discovery is not populating Object ID for the discovered linux server under cmdb_ci_linux_server table but the AWS discovery under cmdb_ci_vm_instance table is discovering the same linux instance with object ID. Now when I ...

Abhishek41 by Tera Contributor
  • 570 Views
  • 1 replies
  • 0 helpfuls

CI Class Manager Managed By Group not being set

Hey guys, I am trying to set the "Managed By Group" field for class "cmdb_ci_server" in CI Class Manager. When I manually create a CI the field remains empty. Is there another requirement that needs to be met for this to work? Perhaps the Managed By ...

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skp by Tera Expert
  • 2111 Views
  • 3 replies
  • 9 helpfuls

Servicenow Integration With Nautobot .

Does anyone have done the Integration between the ServiceNow and Nautobot .Since our client maintain all the data in the Nautobot app . and they want to go with the Nautobot integration .if anyone have done this before can you please send us the inte...

amar7 by Kilo Guru
  • 1590 Views
  • 1 replies
  • 0 helpfuls

Resolved! Create button to update current records

I want to update current records in cmdb_ci table  but when user clicks on the UI action it should open the comment box and when user clicks on ok it should update data along with that comment in short description. can anyone help me with this requir...

Priti18 by Tera Expert
  • 1295 Views
  • 15 replies
  • 1 helpfuls

Docs for Service Mapping.

Hi Can anyone share the docs for service mapping. like basic steps to do service mapping for top down and horizontal

Sravani36 by Tera Expert
  • 1320 Views
  • 3 replies
  • 0 helpfuls