Hi All Iam in San Diego and i came across as an issue recently that the some of the CI's status is getting changed automatically. I have done the below investigation however couldn't figure out what's happening. Could someone please help or suggest o...
Hello When discover the vCenter, we get all the VM's, ESX hosts, Templates ..... into the CMDB. When I discover the VM's separately (unix host discover), then we get duplicate entries into CMDB. (same name, different class - Should it be this way ? )...
I'm looking the best approach on how to extend ServiceNow Linux discovery to capture the user id for active processes - table cmdb_running_process. My understanding is that running processes are collected the following way:1) Probe "Unix - Active Pr...
In Event Management we have multiple sources that send events to our ServiceNow instance. Our NOC/SOC-team have a list in Agent Workspace where they have alerts for each source, but they recently found out that when an Alert is grouped into primary a...
I wanted to make some changes to certain transforms and fields in my target table.(I am loading Exchange Distrbution Lists from AD)However, when I ran the Import, nothing changed!This was due to the Source Recency TimeStamp. This is a great feature ...
Hello! I'm 4 weeks into a new job as ITOM Product Owner and I'm still learning the current environment. My previous environment was stricly ITOM Visibility and this is ITOM Pro, with SAM. Right off the bat, I saw that cmdb_ci_spkg was not being po...
Can a customized list be migrated from old workspace to new workspace? Example:If there is a way to move a list from old type of workspace to new type of workspace like from Agent workspace to Service Operations Workspace, is it possible to migrate? ...
Hi All, I see the IP based discovery is not populating Object ID for the discovered linux server under cmdb_ci_linux_server table but the AWS discovery under cmdb_ci_vm_instance table is discovering the same linux instance with object ID. Now when I ...
Greetings dear community, I am quite new to Discovery, and I've already ran into a tricky challenge.My client's third-party provider refuses to share their SNMP credentials, required for fulfilling the Discovery project. Though I have done some resea...
Hello,We have started the discovery schedule since last 48-50 hours and it has stopped discovering devices and the discovery logs shows the message as 'No Result Returned From Probe', though initially it did discovered 245 devices. We have started ru...
Hey guys, I am trying to set the "Managed By Group" field for class "cmdb_ci_server" in CI Class Manager. When I manually create a CI the field remains empty. Is there another requirement that needs to be met for this to work? Perhaps the Managed By ...
Does anyone have done the Integration between the ServiceNow and Nautobot .Since our client maintain all the data in the Nautobot app . and they want to go with the Nautobot integration .if anyone have done this before can you please send us the inte...
I want to update current records in cmdb_ci table but when user clicks on the UI action it should open the comment box and when user clicks on ok it should update data along with that comment in short description. can anyone help me with this requir...
Hi Can anyone share the docs for service mapping. like basic steps to do service mapping for top down and horizontal
Hi, I've noticed that when an Incident is updated via email, the activity feed quickly becomes very clogged and hard to read - when customers reply via email, the comment that is added contains the entire body of the email that they are replying to....
