Corelation id in CMDB
HiDo anyone know what is the use of correlation id in configuration items ?.If the correlation id not present . what will happen?
Forum Posts
Is it possible to use ATF for flow designer testing?
Hi, I need to test my flow I have used flow designer Is it possible to write test cases for testing flow designer ? Any suggestions? Thanks in Advance!
Why is host data collection failing
We have deployed agent client collector to a number of servers in our environment and one of these agents is returning a 'host data collection failed' error. Because of these we're unable to run checks though this agent. What are the possible reason...
End user devices discovery
Hi all,Please let me know how to discover end user devices. I know we can do it using Agent collector but pls let me know the exact prerequisites and what could be the easiest way to install agents on end user machines if client doesn't have SCCM/Nex...
Resolved! Set assignment group in SC_Task from variable referencing sys_user_group table
We are trying to create a catalog item for internal use for our security team. the request does not have a defined assignment group and is selected by the user via a Variable on the form. We are trying to set the task.assignment_group field to the v...
"Unexpected token: <" error thrown from ServiceNow
while sending data from snow to other tool"Unexpected token: <" error thrown from ServiceNow in servicenow task workflow
Service mapping roles
As per the whitepaper on Service Now its states on the below roles required for service mapping sm_admin, sm-user & sm_app_owner Pls advise if it’s a best practise to assign admin roles to all the app SMEs or app teams to design their own model? OR I...
ATM devices discovery
Hi,Can someone please suggest how to discover ATM devices using ServiceNow discovery?Is there any OOB discovery patterns for ATM devices in Rome version?
Resolved! Azure Datacenter CIs Are Being Duplicated
Hi all, I've an issue with Azure Datacenter CIs being duplicated; I've around 40 DC's, although only 5 are in-use. Most, but not all, have been duplicated multiple times (58 for each so far), however fortunately only one contains the related cloud r...
Manually populated cmdb_ci_appl table
I know that best practicies (as per the CSDM implementation stages document) is not to populate this table with manual CI's but I have inherited a CMDB where this has been done, and done a lot. There are 30,326 total CI's in this table, and 16,224 o...
Status of the CI is getting updated automatically
Hi All Iam in San Diego and i came across as an issue recently that the some of the CI's status is getting changed automatically. I have done the below investigation however couldn't figure out what's happening. Could someone please help or suggest o...
duplicated CI's by vCenter and host discovery
Hello When discover the vCenter, we get all the VM's, ESX hosts, Templates ..... into the CMDB. When I discover the VM's separately (unix host discover), then we get duplicate entries into CMDB. (same name, different class - Should it be this way ? )...
Linux Discovery-How to extend running processes discovery to capture user id (cmdb_running_process)
I'm looking the best approach on how to extend ServiceNow Linux discovery to capture the user id for active processes - table cmdb_running_process. My understanding is that running processes are collected the following way:1) Probe "Unix - Active Pr...
Resolved! Source changes on group alert
In Event Management we have multiple sources that send events to our ServiceNow instance. Our NOC/SOC-team have a list in Agent Workspace where they have alerts for each source, but they recently found out that when an Alert is grouped into primary a...
IntegrationHub ETL - The Source Recency TimeStamp blocks Revisions to Transforms
I wanted to make some changes to certain transforms and fields in my target table.(I am loading Exchange Distrbution Lists from AD)However, when I ran the Import, nothing changed!This was due to the Source Recency TimeStamp. This is a great feature ...