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Failed to establish SSH connection to x.x.x.x Failed to establish SSH connection to x.x.x.x IO error received from remoteConnection reset [java.net.SocketException]

Hi All, we are working on service mapping for one of the Business service we are getting this issue.It is showing as Generic application. We are getting this issue"Failed to establish SSH connection to x.x.x..x. Failed to establish SSH connection to ...

pavanyuvi by Kilo Contributor
  • 3673 Views
  • 3 replies
  • 0 helpfuls

Most Recent Discovery shows future date

There are few  Wireless access Protocol CI's where Model and Manufacturer were updated on 12-Dec-2022 but on most recent discovery attributes date is 24-12-2022. Anyone faced such issue?.  

LearnerSN by Tera Contributor
  • 818 Views
  • 6 replies
  • 0 helpfuls

Intune Integration issues

We set up an the Intune service graph connector in our DEV instance. We entered the credentials. When we select test 20 records we get the following message: Name: Import ProcessorState: CancelledCompletion Code: SuccessMessage: org.mozilla.javascrip...

Difference between HLA and ACC-L

Hi ,What is the difference between HLA and ACC-L?Is it necessary to setup the entire HLA (or just the HLA plugin) before setting up the ACC-L?

Resolved! Remove Device from Discovery Blacklist

Hi Folks, how do I remove a device from the discovery black list? I have a device that  is showing "Target is blacklisted. No valid credential found for type [Windows]". Thanks in advance!

Resolved! How do you re-run a multi-page discovery pattern result?

Hi,A discovery pattern (NetApp Storage Cluster-Mode) returned it's results in three ECC queue input records. I want to re-run the results. When the results are in a single ECC queue input record, I just the Run Again UI action. What do I need to do t...

Resolved! I'm getting a warning while running discovery the CI which is getting this warning is also getting updated to the CMDB as well needed resolution.

The CI is also getting updated but finding this warning in discovery logs   Command [snc-decode-command JiB7IGV4ZWN1dGVXTUlSdW5uZXIgLXVzZVRhcmdldFBvd2VyU2hlbGwgJHRydWUgLXdtaUZldGNoRGF0YSAnV2luMzJfUHJvY2Vzcy5DYXB0aW9uLFdpbjMyX1Byb2Nlc3MuQ29tbWFuZExpbm...

Aayush Jain1 by Kilo Contributor
  • 1191 Views
  • 4 replies
  • 1 helpfuls

Resolved! Trying to remove request approval ui action from standard change

Hello,we added an "assess" stage  to our standard change but now i have the "request approval" ui action showingI would like to hide the "request approval" UI action from standard change but my condition doesn't seem to work: condition:gs.hasRole('it...

2022-12-09 16_18_04-Request Approval _ UI Action _DEV.png
RBlor by Mega Guru
  • 676 Views
  • 4 replies
  • 0 helpfuls

How to setup deeplink.

Hi All, Please help me setup Deep link to use incident and request numbers received in email to open in Now Agent App, thanks.

Resolved! Which Windows discovery requirements are irrelevant with MS JEA?

Hello Community, I have been told by security that granting our discovery user local administrator permission on the Windows machines is out of question and we need to find an alternative. So I thought about MS JEA but after reading the documentation...

Marek Meres by Tera Expert
  • 1644 Views
  • 10 replies
  • 2 helpfuls