Does ServiceNow discover tags for Azure Arc based servers
Hi All, Does ServiceNow discover tags for Azure Arc based servers? It seems that the discovery does not appear to be discovering tags associated with Azure Arc enabled servers.
Forum Posts
Can Alerts be automatically Closed at the end of a period in which they were 'In Maintenance'
Hi, By default, Open Alerts which are 'In Maintenance' because they are bound to a CI that is under Change are left Open at the end of the Change window. Is it possible to automatically Close these Alerts when the Change is completed ? The reason I a...
Firewall table and Virtual Firewalls
Which table should be used for Firewall Cis (cmdb_ci_ip_firewall or cmdb_ci_firewall_network) ?How to model virtual Firewall in CMDB -> using exiting field: device type = Virtual Firewall or adding 'Is Virtual' = True to Firewall table?
Impact and steps for MID Server IP address change
Dear Community Members, Our infrastructure team needs to move MID Server to other IP address. I need orientation regarding of the impact, cares and steps I need to follow for this change. The mid server that will have the IP changed has three service...
F5 Load Balancer information captured by Discovery / Service Mapping
I'm looking to capture the VIP (Virtual IP), Profile, irule information in the F5 load balancer either as CI's or attributes with the assumption that credentials for both horizontal discovery and service mapping are configured. Can you please share y...
Where does fqdn get populated during Discovery. We are currently probe based for windows, linux, ip_switch and ip_router and we have a mix of fqdn being populated or not.
We hae customers asking how fqdn gets populated by Discovery and I am having a little trouble figuring that out. It becomes clearer when we move to patterns but that doesn't seem to be happening in the near future so I am wondering how/where that get...
New for 2023 discovery better practices
Just wanted to let everyone know Ive updated the Discovery "best" practices that includes pattern information as well. Much of it is still foundational and there are many updates to current technology so hope it can help our new friends of Discovery...
Checking Event rule execution history
Is there any way we can check which event rules are responsible for generating an alert other than looking into the processing notes of each event? Can we track event rule executions from the alerts table?
Why do we need write permission(on Intune) for setting up the Service Graph connector for Microsoft Intune
Hello, We are using Service Graph connector for Microsoft Intune to pull data from the Microsoft Intune application into your ServiceNow instance. We are following the document to setup the connection and load the data. Before we start setting up t...
Execute SQL Statement on Oracle DB Server(JDBC ACTIVITY)
Hi i have configured test jdbc connections to execute the sql statement on the oracle db server and to capture the output 1) In the jdbc connection for the fields *Host:- given the IP of the db server and credentials are validated. 2)coming to custo...
Resolved! Parse file in Pattern Designer, strange issues - help
I'm trying to read the output from a file created from Horizontal Discovery on Oracle Catalogs. I have a script that's creating a temporary file on the host. The file contains two rows. The file can look like this: HOST_NAME#DB_NAME#INSTANCE_NAME#DB_...
vCenter simulator
Hello, VMware has vCenter simulator named 'vcsim'. https://blogs.vmware.com/code/feed-items/record-and-replay-vsphere-inventory-using-govc-and-vcsim/ Has anyone been able to discovery vcsim as a vCenter?If you think it is unable, what is the reason? ...
How to get all CIs correlated to Business Application?
Hi, which is the best practice to get all CIs correlated to Business Applications in CMDB? I don't need to know the list of CI related to Business Services, but the list of CI related to each single Business Application. Thanks & Regards, Giovanni
Resolved! How to re-use entry points in separate service maps.
We have recently begun converting our business services to mapped application services and building out the maps for the applications. I've run into an issue where an application has separate business services (finance/supply chain) so they utilize t...
CyberArk integration Licenses
Hello,We are integrating ServiceNow with CyberArk as an external credential storage and got an question from the customer for which I am having trouble find info in the docs.1. What kind of License the integration will consume from CyberArk side?2. W...
