My IRE rules are not working properly post sync with BMC Helix Discovery. Duplicate records are getting created in servicenow cmdb. Have followed OOB IRE rules. How to stop from creating duplicate records using IRE? please advise.
Hi Team, I wanted to know about the dependent identification rules in CMDB please provide a simple example scenario to test in my PDI. i referred the doc and still it is not clear what dependent rule will do. Thank you in advance
I am trying to understand if/how you can use the MID IAM role configuration to discover the OS and applications running inside the OS using AWS IAM role. 1. It looks like you start by setting up the MID server in the AWS environment. I get this it...
Cisco Devices running IOS-XE are returning neighbor devices but devices running NX-OS are not. IOS-XE devices are using CDP to identify NX-OS neighbors, shouldnt CDP also be running on the NX-OS devices during discovery? Any help here would be appre...
Hello together, we want to use the Contract Module in the future.There are diffrent Condition Check Definitions in it.So I want to create a scheduled job, which check the event contract.expiration daily and send a notification.Are there any OOTB Noti...
I would like to understand the MID server is being used in Discovery schedules of type:Cloud Resources Ex:We have 5 MID servers and 500 Cloud Resources Schedules in that Which MID server is being used for Which Cloud Resource schedule. Please let me ...
Dear All, I am facing an issue with the Cloud Discovery using the management Group. I am able to discover all the sub-accounts that are associated with the Management Group, however when I try to run the discovery , I get the following error. Accou...
Hi Experts, We are working on discovery DNS records from Infoblox by following the REST API documentation provided by Infoblox. One of the issue we have is finding out total number of DNS records available inside Infoblox. If we can get the total num...
In a dump of the closed items there are "Closed Incomplete" items, do you know the definition of this selection value and why it would be selected? This is part of the evidence to be provided to the auditors.
Hello Everyone, Virtual Machine Instance [cmdb_ci_vm_instance] , ci's install status & operational status is constantly updated by admin post discovery update. I have verified KB0863733, as suggested Business Rule - Cascade deprovisioned status to s...
I'm trying to update the Report an Issue record producer with variables that are reference fields to two custom tables: u_university_buildings and u_university_rooms. The field "bldgcode" on u_university_rooms is a reference to u_university_buildings...
Hey everyone, I am relatively new to setting up probes and sensors for Discovery. I have been reviewing the OOB probes and as part of learning I have a very simple use case. I want to create a very simple probe I can run whenever to connect to a Wind...
How ESX Server is used in Servicenow Discovery?
Hi. Please tell me if it is possible that the MID server access CIs on different network segments. When we set the IP range, we set a private IP address, but we thought that if that were the case, we could only detect CIs that existed in the same net...
Hi,I am trying to discover a Switch but It is Active, but couldn't get classified.I get "SNMP - Classify: 0 OIDs" in the ECC queue.However, When I test credentials for the IP Address of this Switch, It gets validated and also We are able to ping the ...
