The user odbc_user can login my PDI, and have given the role odbc. I tried to install ServiceNow-ODBC-64-bit_1.0.15.exe, when PDI has been started about 2 mins, clicks "Test Connect" in ODBC 64 bit, it shows connected successful. Then several mins la...
Before I write a custom PowerShell script, has any been successful in using the out of the box Update AD Object workflow activity to update an AD attribute in which the name of the AD attribute has hyphens in the name? For example, an attribute like ...
hello everyone. i am new to discovery in servicenow. suppose i want to discover a windows device so we use a windows credentials. in that there are credentials and password fields. what are these credentials and password? like are these the things we...
Hi community we are facing issue in collecting data via Agent client collector the agent is up but its taking too much time to collect data what might be the issue can anyone help us please
We have Requested Item form which contains many variables. I believe there must be a limit to the number of variables in the "Variable on Task Form" section when creating a workflow Catalog Task because I can't select them all. I realize marking a va...
We are using Azure tags to create tag-based services, whenever Azure team changes value for any existing tag, new entry gets created in cmdb_key_value table instead of updating existing record. Ideally it should update existing record instead of crea...
I am working on some changes to notifications and I have two notifications being sent out at the same time and I'm trying to adjust one of them without any luck. The first notification will be sent when an RITM is cancelled and will include additiona...
Hi, AWS Cloud discovery is giving below error Pattern: Amazon AWS Datacenter discovery Step: Get AWS regions Error: Exception occurred while executing operation Cloud REST - add response to context. Custom operation Failed to run script due to the fo...
Hi, Discovery is failing on some Windows servers with the error below: - Test Credentials works fine on the target box.- Also saw the exact error described on KB0781997, and made the suggested change but that didn't help. Error: error="Command [snc...
Hi all, Can anyone please let me know when we run cloud discovery(AWS, Azure, GCP), in which all tables data gets stored? I know for hardware related data its gets stored in usual tables but the specific cloud related data tables is what i am looking...
Hi all, i have a requirement, i have 1 group. if the user related to that group i need to skip the approval other wise i need to send the approval for requested manager?
Hi, I do have requirement to keep the secondary alerts in OPEN state even after Primary alerts gets closed. Need to see if the secondary alert is also closed by the clear alert or not. By default, one option available but it is specific to Rule-based...
Hello All, Is it possible to exclude one class (cmdb_ci_patches) form checking duplictaes? I have checked CI Class manager and under Health Inclusion rules sys_class_nameINSTANCEOFcmdb_ci_appl^ORsys_class_nameINSTANCEOFcmdb_ci_batch_job^ORsys_clas...
Can I use "system import sets" to update existing records? I would like to update my ServiceNow CI by importing an edited Excel for a record already registered in ServiceNow. Thank you for your cooperation.
Hi Community , we are preforming Agent client collector discover to discover windows machine . i have installed one agent in the windows machine host the status is up ,but its unable to collect the data below is the screenshot for reference . when i...
