Hi All, There is one challenge I am facing and need experts advises here. we have 2 environments lets say PROD and TEST of cloud and discovering both of them and populating the data into ServiceNow Prod... there i want to segregate the CIs coming f...
My Client has request Active Directory Service Mapping and in Application URL has given value as below mycompant.net How can use these value to create a active directory service map.Can someone point to a documentation on this.
What role does the service account need for REST API implementation currently I have it set to rest service also does Web service access only need to be checked on the user record? currently the response is "error": { "message": "User Not...
Hi, I ran quick discovery for the IP and got the error "SSH authentication or connection failure". What could be the cause of the issue. Please suggest
Hello Everyone, I tried to do a quick discovery of CI with IP = 10.12.1345 (loopback IPs) and found Device Discovered successfully but with secondary IP = 10.12.23 What could be the reason for this? Also How can the loopback IPs can only be added in...
All of our critical web applications are service mapped. The entry points are URLs that are monitored by SCOM. It seems the events can't bind because in most cases there are multiple entries in the "url" field in the httphost names in the cmdb_ci_end...
Hi, I would like to discover non-domain windows servers but looks like this is not working, i have an account with admin rights and i can log on with it to the selected server. However when I pass the credentials thru the MID server, it is returning ...
How to verify if the probe to pattern migration has been completed in ServiceNow.
What is a reasonable number of incidents in the backlog for an operational team?In other words, how many incidents can a team of 5 support engineers have open at any point? Obviously, the first thing that comes to mind is - ZERO incidents in the back...
How can we discover the nsx devices? can it be done by vmware vcenter ? If any one know can please answer this question? Any help would be greatly appriciated Thank you
Hello Folks, I have a question around the alert action rules or Alert to Incident process. I have PRTG integrated into ServiceNOW EM. The events are coming in correctly and are using the correct message_key to open an Alert and then close it. I saw ...
I want to integrate the AWS SNS(Simple Notification Service) with ServiceNow. Can someone tell if its possible and if so how ??
Would like to write a Discovery extension for our UPS devices, but when I go into Discovery Patterns, and search for CI Type contains UPS, cannot find it. What am i missing? Are UPS still discovered with patterns? Thanks!
From what I can find, it appears that Discovery CANNOT find network file shares, however I thought I would pose the question here in case my Google skills are lacking. I have found many 'lan scanner' tools that can do this, however I was hoping our ...
Hello, We are configuring a service graph connector for SCCM but we have used a local account (Username and password) for a data source. Because of security reasons we want to use integrated authentication. can anyone tell the benefits and causes of ...
