With the arrival of CMDB Data Manager, it seems like there is an overlap in functionality when it comes to retirement of stale CI's. Staleness tasks and their related workflows can be implemented via CMDB Health Metrics or via CMDB Data Manager. What...
Hi,I want to add a table to the sys_audit table, so we can follow users performing actions on that table.In this KB Procedure1. Log in as administrator2. Navigate to System Definition > Dictionary3. Find the record of the table whose type is 'Collect...
Good morning, I have taken the CSDM Fundamentals course on the Now Learning platform but still have a few questions. I know that business services are the common names that users in your organization will call something, such as Email, Salesforce, Se...
Anyone currently using the BeyondTrust Privileged Identity External Credential Storage for Discovery Integration? We have a Quebec instance with the latest MID server and up to date java and we ran into two issues: The javaw command to open the GUI a...
Hi Team, We have created catalog item. In the catalog item we have added the variable. I want to create RITM ticket through inbound action. How it can be configured. Kindly help me on this.
Hi Community, Can you please suggest me the method to pass the basic auth crds dynamically i have list of basic crds on basic auth configuration table eg for basic auth profile name like test, abc xyz I need to pass whenever i am passing the param...
Hello, I am trying to clone a workflow activity definition "Create Task" with all activity variables. I am able to clone the workflow activity Definition without any activity variables using Insert. Is there a way to clone a workflow activity defini...
Hi all, Does anyone discover "SuSE Linux Enterprise Server for Teradata" operating system and OS edition (STND or TDC) using ServiceNow Discovery? Thank you,
Hello, I have created the new standard ticket configuration for the idea and inside that also added the additional details tab under the tab configuration. It displays on the portal but when the idea is submitted from the portal. I also want to show ...
Hi, in my CMDB Health Dashboard correctness scorecard is not evaluating. Even after running the job also. I ran all the jobs, Completeness and Compliance scorecards are updating except Correctness. In Cmdb_health_metric_status showing below list as ...
1- When in what circumstances MiD Server should be used for integrations? 2- When can we integrate without Mid Server ? 3- What are the different types of integrations supported under Integration HUB ?
Hi, I'm seeing missing/not updating any SW installations on windows server. Can i know what is exactly causing this issue. Note: some times when discovery runs it brings SW installations records, But other day the we will not able to see any record...
I had a de-duplication task, and remediated (with intention to delete the duplicate CI).(2 ESX servers with same name / same serial#)It has run through part of the de-duplication, but is stuck in "Work in Progress" and has not deleted the duplicate C...
Hi, I wanted to check the CI relationships created by the Application Service. Can anyone let me know in which table do the relationships created from Service Map gets saved. Many thanks, Pranita
Hello, I want multiple channels use with Agent Chat. Start with ITSM and develop the best approach to layering in other chat channels over time. Use out of the box functionality as much as possible and identify where the heaviest lifts may be. This ...