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Dictionary override not working

Dear All,   There is a mandatory field status(install_status) which i want to make false located on cmdb_ci_printer table . when i goto its parent table to make a dictionary override that is the base table is CMDB table(not cmdb_ci) table (when i cli...

AWS Cloud Discovery: Reporting on Discovered CIs

We recently configured Cloud Discovery for AWS via API.  The data comes in without issue, however I'm having a tough time finding a way to report on all AWS CIs that have been created.   1. The discovery schedule field is blank on most of the CIs.  W...

Stacey Perri by Tera Contributor
  • 1162 Views
  • 2 replies
  • 4 helpfuls

Resolved! Best approach for Event management integration

Hello, As we know that there are Pull / Push methods to do Event Management integration with ServiceNow, I would like to understand if there is best approach that fits for event integration with various sources. Pull connectors - OOTB for some vendor...

Viji2 by Tera Expert
  • 2553 Views
  • 3 replies
  • 6 helpfuls

What is Development Process for Service Mapping?

Hi, I have run into a situation at one of my clients in a Service Mapping project that is causing me to wonder what is standard or best practice Service Mapping process? This question raises a few points that I will try to enumerate. Background: I am...

jimmillet by Mega Guru
  • 1232 Views
  • 2 replies
  • 2 helpfuls

Service Mapping - Template for capturing the connections

Hello  Could someone please help with a template which can be used to gather inputs from SMEs to understand the 'edges'  of each applications and related config file locations to trace connections. Thanks

Community Alums by Community Alums  
  • 2242 Views
  • 9 replies
  • 1 helpfuls

Alert - Overall Event Count

We recently had an issue where events were being created and grouped in an Alert (see attachment).   Do you know what is causing the grouping and what stopped the grouping so a second (and third and fourth over time) incident could be created?   (I'm...

JJ20 by Kilo Guru
  • 1251 Views
  • 2 replies
  • 1 helpfuls

Resolved! Entry Points without using Service Mapping

When I converted a Business Service Record [cmdb_ci_service] (classified as an Application Service) using the Convert UI Action Button, I am unable to change the operational status of the new Application Service Record [cmdb_ci_service_auto] Operatio...

simplyrik by Tera Expert
  • 1203 Views
  • 2 replies
  • 1 helpfuls