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Resolved! MID Server connected but not shown in a list of MID servers

Dear all, I have a new MID server installation. The MID server installed and connected successfully. No error in log what so ever. I see hartbeat of the MID server comming as well. But it's never shown in MID servers list. I checked KBs related to th...

dgomel by Mega Contributor
  • 7070 Views
  • 18 replies
  • 18 helpfuls

Resolved! SMS not working even though it says it processed

I am currently trying to get SMS on notifications working but running into some problems. I created a notification, added some information to the SMS Alternate field. I am in the group that should be receiving the message. I updated my notification s...

Resolved! CMDB/ Discovery file types and extensions

Hi,   We need to what are all the filetypes and extensions which are present and comes as a part of the discovery process on Mid-Servers.  This is basically required for us to whitelist these filetypes and extensions on the antivirus on these servers...

ashutoshgupt by Kilo Contributor
  • 2031 Views
  • 3 replies
  • 2 helpfuls

Resolved! Wireless Access Point (WAP) Discovery?

Hi All,  We are trying to discover Wireless Access Points(WAP's) and Controllers using SNMP Community String. But the system is not discovering any WAP devices. Is it feasible to discover WAP's directly from Service Now Discovery or we need to do any...

Vini by Giga Guru
  • 8149 Views
  • 14 replies
  • 6 helpfuls

Resolved! Pattern Designer - Transform Table Operation

Good day, all. I have a table of JMS Connections that includes several columns of info. One column in particular has URL-like data (meaning it contains a host, port, and some garbage I do not want) in it that I would like to parse into two additional...

MID Server Access Denied while start

 I installed the mid server on my machine but when I run the "start.bat" file i get access denied error.  this is the error that i get when i manually try to run the mid server thorugh my windows server.   Can someone please help.

Multi-Provider SSO Auto Provisioning User

We have SSO up and running however the user provisioning is not working. The import set gets stuck in a loading state and the transform skips the record. In the logs I see we get an error message "SAML2: User: X not found: no thrown error".I'm guessi...

ssears by Kilo Expert
  • 2416 Views
  • 3 replies
  • 0 helpfuls

Resolved! CI Install Status sync to Asset State not working

[Kingston] When the Install Status of a CI is updated (for example, to Installed or Retired), the State attribute of the corresponding Asset record is not synchronized (for example, to In Use  or Retired) even though this synchronization is configure...

Bob D by Tera Expert
  • 3969 Views
  • 4 replies
  • 5 helpfuls

How can I exclude desktops and laptops from discovery?

Hi,I've noticed there is an out-of-the-box CI "Personal Computer". How can I make sure laptops and desktops are not being discovered?Will they automatically be classified as Personal Computers?I need to run discovery and I don't want them to be disco...

lizmiller by Kilo Explorer
  • 2867 Views
  • 10 replies
  • 3 helpfuls