Hello All, I am started learning CMDB, I would like to know the answer below questions what is ORPHAN CI? What is stale CI? What is the difference between asset and CI? How you will identify duplicate CI? What are the attributes of class? You should ...
Hi, Our mid server is keep getting down because of MiD server upgrade issue. whenever we restart services it's comeback online for sometime and went down. ServiceNow & MiD servers are on same version but still MiD server is getting down and shows "MI...
I just joined a new company and they're using several hundred event rules, but I'm guessing there are a number that are unneeded based on the titles. Is there a way for me to see how often the event rules are being used? Either through a report, or a...
I have a Mid Server Script File, which I need to call in a workflow. How can I do that?
I have given an example expression above in the question but i want to get the characters before the dot for any expression.
So I have a Mid Server Script File, which basically I want to use in the workflow. Somebody suggested that I can use a Mid Server Script Include for the same. But I don't know how to use Mid Server Script File code in Mid Server Script Include. Can a...
For some background: Since we are now working on an overall SN Enhancement effort, we are looking into how tags can better assist our Service Mapping efforts. Selfishly, I am also interested in how using tags can better assist our operational teams' ...
Hello, Has anyone implemented JEA for Discovery its new from Orlando but if please let me know the steps to be performed.I was going through this link but if anyone has proper step by step procedure what from servicenow has to be done and what an win...
Serial numbers are missing for below model type switches during discovery: 1. QLogic virtual connect 4Gb FC Module 2. HP virtual connect flex 3. Cisco Catalyst 29xxStack 4. HP 1/10Gb-F virtual connect Ethernet module 5. HP Onboard Administrator Cou...
Hi, We are in the process of installing the Service Graph Connector for SCCM for the purpose of updating laptop inventory but we want the Windows Servers ONLY to be updated by Discovery. Is this possible using reconciliation rules or any setting in...
Hi all A customer of mine would like to use WinRM for windows server discovery which is ok so far. But for authentication they want to disable Basic Authentication and instead use "Client Certificate-based Authentication". Based on the documentation ...
Hello,We have an instance going live on Monday morning and would like to prevent all users from logging on from Thursday evening until we go-live. I don't obviously want to remove the accounts from Service-Now nor do I want to have to deactivate ther...
Hi Everyone, I have a situation where multiple incidents are being created for the same CI from 3rd party monitoring tool, with exact same information in the tickets except a little change in description. Instead of multiple tickets on the same CI,...
Hi,I have set up my SSH credentials for a specific Linux IP address for my Discovery. When I click on "Test credential", I get the error message "Authentication failed". User and password are 100% correct.I have enabled mid.ssh.debug to true and m...
Hi everyone, I am new learner of service mapping. I am trying to do the boundary mark of extra CI in my service map. After right click on CI then it showing me boundary mark option but if i am trying to click on boundary mark, its not working again s...
