Aruba devices
Do we aruba device support for discovery. I checked for Aruba device snmp oids and I coundn't find any
Forum Posts
Can anyone provide me the description of tables installed with plugin CMDB Radio Category (com.snc.cmdb.radio.category) and CMDB Telecom Category (com.snc.cmdb.telecom.category)
Can anyone provide me the description of tables installed with plugin CMDB Radio Category (com.snc.cmdb.radio.category) and CMDB Telecom Category (com.snc.cmdb.telecom.category)
Is there any logic that populates the 'Affected Locations' section of the Major Incident Workbench or is it purely manual entry
Is there any logic that populates the 'Affected Locations' section of the Major Incident Workbench or is it purely manual entry
Resolved! Business Rule duplicating comments
Hi all, several of my technicians have requested a feature that would allow them to set a signature that would appear automatically when they update Incidents. We had this functionality in our old ticketing system and our people like to have a friend...
Alert correlation - Primary and secondary Alerts
Have 3 queries - PLEASE HELP !! 1. We have created Alert correlation rule for classifying Primary and secondary alerts.But in our case, Both Primary and Secondary alerts are fetched from the monitoring tool at the same time. So even before incident i...
Approval Chains
we have a requirement to gather approvals for all managers up to a certain point.I have tried creating an IF -> Approval User loop in the workflow, but I've noticed two things. 1) the if statement isn't working after the first check, and 2) the appro...
Resolved! Discovery Patterns: Where and how to set "onLoad" Temporary variables
Hi All, I recently reviewed the OOB "Network Switch" infrastructure pattern to get some inspiration for how I might expand some of my companies custom network appliance patterns. When exploring this pattern I noticed that there are a number of tempor...
Do you how to do discovery for a Juniper stacked swtiches since the member switches have dynamic IPs?
Do you how to do discovery for a Juniper stacked switches since the member switches have dynamic IPs?
Additional Comments vs Work Notes
How are these fields best utilised? I notice on the Self Service side, only the AC field is present, so am assuming best practice is for this field to be used by the User, and the Work Notes field to be used by IT. Anyone use these differently? I not...
Resolved! Is there a way to backup the sys_user table before a mass update
Hello, Is there a way to backup the sys_user table before a mass update? We can clone the instance but if we need to restore the instance we lose incident data that was created. Any ideas are welcome.
Populate support group from discovery
We are trying to populate support group field from ServiceNow discovery. We have a sheet with IP subnets, location, BU & support group. We need to populate location(I know that we can use location attribute in discovery schedule), BU(custom attribute...
Failed Exploring CI Pattern, Pattern name: Linux Server, To Check Pattern Log Press Here
we are facing issue with pattern do any one face similar issue logs discovery : Failed Exploring CI Pattern, Pattern name: Linux Server, To Check Pattern Log Press Here where Ecc gets :Found duplicate records in table [cmdb_ci_nas_file_system] using...
How do people model SAAS in the CMDB?
How do you model your organizations Office 365 instance, or other Software As A Service applications in the Enterprise CMDB?The default fields on the CMDB_CI_APPL table don't really seem to let you show the differences between and report on applicati...
Cisco Stacked switches?
We're currently trying to quickly populate our asset records through discovery and we hit a snag when it comes to Cisco stacked switches; discovery only finds the primary switch but we'd like to discover all members of the stack.I found on share the ...
What is the use of SNMP OID Classifications if discovery discoveres manufacturer and model?
What is the use of SNMP OID Classifications if discovery discoveres manufacturer and model? Can anyone please let me know about this? @Onkar Pandav @Dave Hertel @Andrew Westervelt
