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Discovery creating the CI bypassing the mandatory fields.

Hi, We have make some fields mandatory for the Server Table at the dictionary level. Now the thing is after running the discovery it is creating the CI although the mandatory fields are blank. I already checked the system property glide.required.attr...

Insomaniac by Kilo Expert
  • 4023 Views
  • 8 replies
  • 2 helpfuls

Discovery is not working

Hi,I am using service now jakarta version and I am mostly using Service now instance for my cloud needs. I have configured service account and cloud account and I have configured discovery schedules for them. Recently I observed that one of my discov...

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How to know the version of UI in the servicenow instance?

Hello all,I could Navigate to System Diagnostics > Stats > Stats.but where exactly to find the version of UII found in the below link to locate the Build name, Build date, and Build tag which contain with dates but not versions.Upgrades Best Practice...

sridharan by Giga Contributor
  • 8152 Views
  • 6 replies
  • 3 helpfuls

MID Server timeout when testing JDBCProbes

Good morning, I'm having issues with our SCCM integration with the CMDB. I'm testing the jdbc connection and getting a timeout error. I can't find where I might increase the timeout value or if that would even resolved the issue. Any suggestions woul...

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Kevin50 by Kilo Contributor
  • 5411 Views
  • 3 replies
  • 0 helpfuls

Resolved! Default CI Binding not working as expected

Hi all, All our event rules use the default CI Binding (ie. none have the Override default binding checked). However I'm finding around 10% aren't binding as expected. The node on the event record is being set correctly with either the fully qualifie...

Bryan Graham by Mega Contributor
  • 3136 Views
  • 2 replies
  • 0 helpfuls

Resolved! SeviceNow Discovery SaaS

Does SeviceNow Discovery SaaS?  If so, how would it be done?  Any documentation would be helpful.  Thank you.

SteveJoe by Kilo Expert
  • 3330 Views
  • 3 replies
  • 2 helpfuls

Resolved! Priliveged Command not working?

I am testing Discovery on a Unix host.  I am getting the following warning message with my Discovery Scan.    Sorry, user xxx-xxxx is not allowed to execute '/usr/sbin/lsof -iTCP -n -P -F pcnfT' as root on UnixHost.site.corpation.com. - Exit status...

SteveJoe by Kilo Expert
  • 2859 Views
  • 2 replies
  • 2 helpfuls

Resolved! Discovering multiple CI's with the same Serial

I have tried to disable the serial identifiers by adding addQuery('cmdb_ci.sys_class_name', '!=', 'cmdb_ci_aix_server');to the 'Serial Number Table & Class Name', 'Serial Number & Class Name' identifiers but those identifiers are still running on my ...

sbolton by Mega Expert
  • 2649 Views
  • 4 replies
  • 2 helpfuls

Discovering Aruba 8320 and 8400 switches.

Hi Guys,I am trying to discover Aruba 8320 and 8400 switches. They are fairly new and the OOB configurations of sNow is not enough to discover them properly.Although there is a pattern called "Network Switch" do I still need to create a new custom pa...

Stefan Popov by Kilo Contributor
  • 2291 Views
  • 2 replies
  • 0 helpfuls