I am receiving alert/event priority/severity from alerting tool under description and name. What is the best way to set the incident priority based on that? Do you suggest to create a custom BR for setting the priority of the incident or is there any...
I'm working on a workflow and the first part is a manager's approval. However, if there is no manager specified for the user's Profit Center (Cost Center), we notify the user and wait 5 days for the data to be fixed in ServiceNow. There is a Business...
Hi,i have one doubt where i have to install midserver either in my machine or clients machine to run discovery on client network??
I've setup a SSH Private Key in the credential table, with a username, passphrase and SSH Private key. But when I save the record, it populates the password field as well. When I got to test the credential against a unix/linux machine it fails, as it...
Receiving and error: IO Error: The Network Adapter could not establish the connection when I try to test load 20 records for an import set connection to JDBC Oracle Data Source.
Hi All,I am trying to discover my test server using servicenow discovery.For that I need to assign discovery_admin role to the user running MID server. I am using serviecnow demo instance.But I am not able to assign the discovery_admin role to the us...
Hi, I need some suggestions here with Discovery. I have a CI (its an appliance running on Linux Kernel) getting discovered as a Router. I want it to be discovered as an Appliance (there is no Class for Appliances , however, I can create one under Ser...
Hi,would anyone know what the parameters are that can be used with reflistOpen()?cheers
I created a CI Identifier rule and it is working as expected. However in the identifier entry I am unable to add few fields due to the below error. 'Reference or invalid attributes have been skipped for identifier entry on cmdb_ci_server !' The con...
Hi All, I am working on Service Mapping as of now and have little knowledge while working.I just want to increase my knowledge on how to troubleshoot and find information on my own.I have been given a HOST name only by team say "Dq-puma.erga.xyz.corp...
Hello all,We are integrating SCOM 2016 with event management and have the following error:Connection test failed: Error running SCOM client:Unhandled Exception: System.BadImageFormatException: Could not load file or assembly 'Microsoft.EnterpriseMana...
Version : London Hi Experts, I am trying to discover the linux system in the environment. I am not getting the serial number for the machine. When i tried with the putty , access as username & password. I am able to run the command "dmidecode -t sys...
In the CI Class Manager, I have established the CI Identification Rule for independent classes and created an Inclusion Rule (Advanced) that restricts the scope to our list of "managed" classes. The evaluation of duplicates works as expected. The "n...
Hi There I recently started discovering our AWS cloud. We applied IAM policy which is attached here. After the discovery, i can see only the Databases in the discovered data center (only 1 data center shows these DB resources) and it does not discove...
Hi, has anyone seen the above error before when Discovery is ran for windows desktop?
