Hi, My question is how this is calculated? How does Servicenow determine the response time? Where the values come from. If for critical incidents I have 4 hours for SLA response and 2 hour for SLA resolution. Regards
Hello All, Request your help, I have created a form but I would like to hide a few fields and only make it visible when selecting a certain selection, can this be done through a UI policy, If yes, how? Regards
Field mapping showing value as <<UNKNOWN>> via event rules. How do I map value for custom field ? I have created a field named as Business Unit in both event and alert table. I want to map this value from event to alert table field but value is appe...
Hi Team, I am doing a windows server discovery in which getting the hostname different in discovery (CMDB) but in Actual (on Host) is different. Hostname In discovery (Under Device tab) or CMDB is --- ip-172-xx-xx-xxx Hostname in Actual (On serve...
Hi team, We have received a task of migrating probe to pattern. Looking for some guidance and videos. Any help is appreciated.
we are getting the message for a network device discovery (for an IP switch) as Unsupported shell, 'IOS.sh'', and probe parameter 'allow_unsupported_shells' is set to 'false'. Supported shells are [tcsh, csh, ksh, sh, bash] how do we enforce the...
Could somebody explain, or point me to the right direction in the documentation, how and on what criteria the "Absent" state is set by Discovery? I suspect it to be a counter whichs add-up every time a succesfull discovery is launched to a specific C...
I am trying to install MID server in windows 16 host machine with Newyork release. I have launched installer & entered required details. Then clicked on "Start MID Server" & proceeded for validation of MID server record in servicenow. On clicking 'Va...
Hello, I am reading up on running a remediation of duplicaties in CMDB here https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/configuration-management/task/reconcile-dup-task.html#reconcile-dup-task and references the need t...
While running SM discovery , I am getting below error The system failed to create an inclusion connection from the CI (type: cmdb_ci_app_server_tomcat). There is a containment rule for this CI type and a pattern which is associated with the contained...
Is there an out of box table in servicenow CMDB for maintaining AWS Workspaces? Also, I would like to understand on the purpose of the table AWS Resource Name Endpoint (cmdb_ci_endpoint_arn), what does this maintain from AWS ?
I am trying to run a quick discovery for a firewall device, I am getting " SNMP probe timed out. Target is either unreachable or there are no valid credentials for it. ", I tried checking the SNMP v3 test credentials and its getting validated , now I...
I created CI and mentioned operational status to NON- Operational. When Service-Now discovered successfully, this status should be change to Operational. so i can consider discover is working. i want to do this setup ..so please help
Linux discoveries fail on the Ref/Rel Linux Serial step (4.1.23 in my discovery steps). Image of step configuration is attached below.Here are the log entries: Mid Server agent.log entry: 12/06/18 12:41:02 (011) Worker-Interactive:HorizontalDiscovery...
During race condition, when same Rest API is concurrently called, we are facing issue which ends by with same response. If more then one request of same API with same parameters comes to ServiceNow at same time we want to process one after other. So ...
