De-duplication task need to show in left pane menu
CMDB De-duplication tasks currently showing in workspace Important actions dashboard area. Is there is any way to show in left pane menu. Kindly help on this..
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Resolved! Add a timestamp to a scheduled report
We have a few scheduled reports that are delivered to our service delivery manager daily, currently the subject / file name is the same everytime. Is there a way to timestamp either the subject line or attachment file name?
Resolved! Cloud discovery AWS - Cloud Service Account AWS Org Assume Role Params
Hi ITOM community,I’m working on configuring the subaccount role in the Cloud Service Account AWS Org Assume Role Params [cloud_service_account_aws_org_assume_role_params] table. I need to update the Access Role name associated with the Cloud Service...
AWS Cloud Resorces discovered
Is there a chart or list of what AWS Cloud Resorces discovered viaCloud DiscoveryCloud Event DiscoveryAWS SGCI have been searching I have found statements that Cloud Discovery discoveries mor Cloud Resources than SGC, but I have been unable to find ...
My script is not working
HI Community, I have a requirement to generate a request when the records in sys certificate table has no valid from and no expires and with tag as valid certificate only for these records the request needs to be generated after 11 months from the cr...
Can't see the serial number in the CI
I can see serial number from the cmdb_serial_number table, but not showing in the CI. When I open the computer's list I can't find the serial number!This is happening only in pre-prod yet I'm doing the same in Dev and works perfectly. The discovery a...
Discovery in Preprod = No serial number populated
Hello, I run into an issue after importing my update set in preprod and run the discovery of SCCM, the serial number and asset tags are marked empty. And in Dev, the discovery was working fine. I can't seem to find any error in sccm instance in prepr...
Need help in Automated Test Framework for Multiple Approvals in RITM
Hi Community,I'm working on automating tests for a flow that includes both sequential and parallel approval steps. I want to validate that:Approvers are triggered in the correct order for sequential approvals.All parallel approvers receive tasks simu...
Azure Arc VMs discovery
We have a requirement to discover Azure Arc VMs, but it seems this is not supported out of the box. Has anyone implemented Azure Arc VM discovery?
Resolved! CI description updated by Discovery
Where is the CI description set when scanning a Win server or SNMP device?OOB the CI description is overwritten.
Increase the alert auto-close interval
Problem: For incidents that are On Hold, the related alerts are closed based on the “alert auto-close interval” property used in the scheduled job and script include.Proposed Solution:Increase the alert auto-close interval (TBD hours).Status:The prob...
To start with building Service Mapping do we need to create a Business Service?
Hi all,I am starting with the Service Mapping implementation of building a service map, I had few queries as follows: 1. Do we need to create a Business Service before building a service map?2. Also how to map Business Service to the Application Serv...
Request needs to be created for certificates which are about to expiry
HI Community, I have a requirement, in sys certificate table we have few certificate records without any valid from and expires details (its empty) so expires in days field is also empty.For these records we have decided, it should generate a request...
Resolved! MS SQL Database instance_name not always set
Hi all, We noticed that during the discovery and creation of our MS SQL Databases the instance_name (link to MS SQL Instance) is not always set. I tried to figure out where setting this value was done, so I could investigate why it is not always work...
Azure Discovery
In Azure Discovery is it good to have all the subscriptions under a single schedule or is it better to have indivicual schedules for individual subscriptions? What are the Pros's and con's in each approach?
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