Creating an aging report.
Hi, Trying to create an incident aging report. using incident table and of type Pivot table, I was able to create below. Is there a way to easily change columns to reflect 0-30, 31-60, 61-90, 91+ Thank you
Forum Posts
Resolved! Service Mapping F5 Big IP Connections - Authentication for TMSH - Specify the Management IP Address
I've managed to get auditor credentials for our F5s. To test authentication, I am able to ssh using my new credentials then run the TMSH check command in the connections part of the F5 Pattern. show /sys version| grep Version To do this, I have to SS...
While replying to the email received from servicenow to my gmail account, it's not being delivered
While replying to the email received from servicenow from my gmail account, it's not being delivered back to servicenow. It's saying address not found.I have configured both smtp and pop3 correctly and pop is enabled in my gmail aswell.Can someone he...
Resolved! ServiceNow ITOM Discovery: A Guide for Implementers and Engineers
This article delves into the powerful capabilities of ServiceNow ITOM Discovery, specifically crafted for implementers and engineers tasked with managing and optimizing IT infrastructure. As IT ecosystems become more complex, gaining complete visibil...
Target retirement date update in BA level when changes are done in AS
Given I'm a configuration manager (TLCM) If one of the Application Service is moved to 'Operational', then the target retirement date field on business application layer should be mandatory and we should get the data of the target retirement date wh...
Activate plugin Error activating Orchestration - PowerShell
Activate plugin - Error activating Orchestration - PowerShell
Delinea Credential Cache for SecretServer credential storage of Discovery credentials
Has anyone out there successfully configured the Delinea Credential Cache for use with the Delinea Credential Resolver plugin for external credential storage of discovery credentials? I have not been able to find much useful information with basic we...
Auto-discovery of AKS Clusters
Hi all, I am currently having problems with the AKS technology when we are trying to discover all the objects running in the AKS. Diving in the ITOM articles I found an article very well explained about an example of EKS https://www.servicenow.com/co...
IP Switch discover as Ip Router?
Hi Experts, IP Switch & IP Routers are in scope of discovery. we scheduled N/W discovery onevery weekend. Some IP Switch are rediscovering as IP Routers, Please advice on this issue. Thanks & Regards, Vinil.
Azure - App registration client secrets expiry warning
We have a number of Azure app registrations configured with a client secret, which will eventually expire and need updating. Is ServiceNow able to discover and report on client secrets in Azure app registrations, so we can be alerted when one is goin...
Filter on populated CI's using the SGC for Intune (or Defender)
When I enable the SGC for Intune and my CMDB is populated with Computer accounts, there seems to be no possibility to filter the incoming accounts. So it will populate all the Computer accounts as CI's that our found in Intune. What is a way to filte...
Certificate Inventory and Management and Request "types" (Manual/Automatic)
Hi everyone, Our Certificate Inventory and Management system offers two distinct request "types": one for automatic certificate issuance and another for manual issuance. My question is: Why the separation, and how can we simplify this for our end-use...
‘Access denied. Script returned status 3 using account user null.’ error message
Getting "Access denied. Script returned status 3 using account user null.’ error message for AD activities for orchestration for Azure groups. In credentials Applies to is selected as a specific mid server, and the mid server is also selected as spec...
What is the sync between state, install state and operational status?
What is the expected out-of-box synchronization behavior between the state, install_status, and operational_status fields in CMDB (especially for VMs discovered via Service Graph Connectors)?
Exclude CI's from Insertion During Discovery
Good Afternoon, I am attempting to exclude CI's from being imported into our CMDB when the discovery schedules run. We want to filter this based on conditions such as "name contains ___" or "Manufacturer is ____". We attempted this with a before inse...
