How many ServiceNow sys admins do you have?

marymulv
Kilo Contributor

How many system administrators (FTE) do you have supporting your instances? and how many process users?

 

We will have about 550 ITIL process users on one production instance, supporting a large customer base at a major university.

 

Thank you,

~ Mary

5 REPLIES 5

jbrunsell
Kilo Contributor

We have two people that do development and admin for 400 process users. I can say it is not enough, we have enough work to support two more but we are trying to build out several new functions.