Network AP's being discovered with no IP's populating on CI form

Nikhil kumar ma
Tera Contributor

‎02-29-2024 11:51 PM

Hi Community,

 

We are facing an issue all the network access points created after January are being discovered with no IP's address in ServiceNow. When we check the payload, we are able to see the IP address of APs.

Also, SNMP OID of APs is already present in the ServiceNow.

 

Please suggest some troubleshooting steps to fix this issue.

 

Thanks and regards,

Nikhil

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AJ-TechTrek
Giga Sage
Giga Sage

‎03-01-2024 05:44 AM

Hi @Nikhil kumar ma ,

 

Refer the below article, which may help you.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0687602

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0695986

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998264

 

Please appreciate the efforts of community contributors by marking appropriate response as Mark my Answer Helpful or Accept Solution this may help other community users to follow correct solution in future.

 

Thanks

AJ

Linkedin Profile:- https://www.linkedin.com/in/ajay-kumar-66a91385/

ServiceNow Community Rising Star 2024

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