Service Mapping Error

[Vini]

Hi,

We have Web applications in scope to complete Service Mapping and getting following error for all applications.

looks like it tried to discover mask IP instead actual IP.

Error Massage#

Service Mapping triggered the horizontal discovery to find the host 23.99.xxx.xxx, because this host was not in the CMDB. The horizontal discovery failed. No credential found for type [BASIC_AUTH] Port 443 is

Can you suggest to resolve this issue?

Regards,

Vinil.

[SiD2]

Hi @Vini 

The error is pretty straightforward, you need to work with your admin team to first get the Horizontal discovery to get it successful with proper credential.

Service Mapping would require the Horizontal discovery to be completed and CI available in CMDB in order to discover in the map, as it couldn't find that it triggered a horizontal discovery on that IP.

Not sure if IP was masked for display purpose, however you can get the cred setup for that host and then this should work straight forward.

[Vini]

Hi @SiD2 ,

Thank you for your reply.

All our infrastructure is in Azure cloud so CI's are available in Virtual Machine table.

Do we still need to discover them in servers table before Service Mapping?

Regards,

Vinil.

[SiD2]

Hi @Vini 

Yes, of course per your business need it is looking for a server in CMDB with that IP while trying to discover the service map.

Probably your service comprises of that server with that IP, so during service map discovery it tries to find a server from CMDB and hence it triggers horizontal discovery.

[Rahul Priyadars]

Virtual Machine Table entry and Host Class CI entry are two different aspects of CIs.

For Service Mapping you need Host entry in OS Flavored CLasses like Windows,Linux, Solaris ...on which actually Application Runs. 

As per error - You need to do IP/Horizontal Discovery and Credentials is missing for same.

Regards

RP