Requirement : Trigger different approvals based on the choice selected in the choice list variable. The approval data information is stored in custom data table which is easy to modify and maintain. Solution : One common workflow has to be built wh...
ITSM Pro Assist Series Attendee: Phase 4 - Optimization Session: Vendor Management Workspace Please use this space to ask questions and share information related to the ITSM Pro Assist Series Optimization Phase, Vendor Management Workspace, February ...
A question I get a lot is how to filter a list collector variable - either on initial form load based on some complex criteria, or when a variable changes. I'll start with a basic example and build from there. Scenario 1: You have a reference variab...
Check the Current Logged in Users Role from Client and Server Side We always come across with concept of Roles available to the user or the Roles assigned to the User. as a system administrator we have the authority from ServiceNow to perform any dev...
In this article we will outline steps on how you can use Change Success Score to auto approve change Create a 'Change Approval Policy' with a Policy Input of type 'String' that will capture the success score of assignment group. In our case this is ...
1. "failed to create meeting - no application access policy found for this app" This error is quite common and can be easily solved. Lets understand why do we get this error in the first place. Microsoft has mandated that every user that intends...
This is a handy little script that allows you to prevent a parent record (such as an incident or a problem) from being closed if there are still open child tasks. First, add a client callable script includes with the name childTasks var childTasks = ...
Foundation Videos Webinars Featured Content Service Operations Workspace for ITSMIncident Management OverviewMajor Incident Management Overview Service Operations Workspace: Adoption Series Session 1: Art of the Possible Incident Management Pro...
ServiceNow is starting EOL process for Service desk call plugin. As you know, it is a 3 release process as shown in below image - - Similarly the "Service desk call" deprecation planned with Orlando can be deprecated completely in Quebec Although sta...
Sharing some Incident Management Best Practices... Resolution The team\group that resolved the incident owns resolution. Regardless of if they do not directly manage the technology or service. If you fixed it you own it. Resolution is not about bla...
var dupRecords = []; var gaDupCheck1 = new GlideAggregate('incident'); gaDupCheck1.addQuery('active','true'); gaDupCheck1.addAggregate('COUNT', 'short_description'); gaDupCheck1.groupBy('short_description'); gaDupCheck1.addHaving('COUNT', '>', 1); ga...
Introduction Have you ever wanted to know how to process and Excel file without using import sets, keep reading.. this article is going to rock your ServiceNow world. Business Use Case One of my customers wanted an easy way to load CIs in the Impa...
The first step is to set up a 'Processor' record to handle the export. & UI action to call the processor. There are 2 ways to set up the processor & Ui action. 1. You can try importing the attached update set file through retrieved update sets into y...
Request Management: Provide AI-powered self-service for employees and customers. Make it easy to request products, services, and answers—anytime, on any device. To learn more about request management review these resources: ServiceNow ITSM Overvie...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Continual Improveme...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Digital Portfolio M...
Hello All, While exploring this Continual Improvement Management module, I have created the below template for my reference. It might help you while configuring yours. CIM Lifecycle State: New When an Improvement initiative is first created, it is...
How to optimize work assignment over time in ServiceNow with 6 out-of-box capabilities Deflection of customer calls toward self-service, IVR (Interactive Voice Response) and chatbots is a sound investment to improve the efficiency of your IT Servic...
Step 1: Configure Below After Business Rule : Table : sys_attachment When : After and Insert Filter condition : Table Name is sc_task Script : (function executeRule(current, previous /*null when async*/) { //GlideSysAttachment.copy('sc_task'...
You can create or edit a catalog item (catalog item or record producer) using a visual and guided experience along with specified restrictions. The catalog builder experience enables you to delegate the creation and maintenance of the catalog. See ...
seanflack
Dan Bruhn
ServiceNow
Lindsey G-Prada
LisaLatour
Steph Morillo
