I thought I'd share my solution to passing variables from interaction records to record producers in agent workspace as I struggled to find any solutions that worked for my requirements. I have been tasked with configuring agent workspace to pass var...
While we prefer to initiate API calls to external systems from our ServiceNow instance when we're automating Request Item or Catalog Task execution, that is not always possible. Sometimes our partners want to pull this data from ServiceNow. That's ...
Hi All, The goal of this article is to provide detailed steps to show the reference field's values based on the drop down field value. Use Case: In the catalog item, There are 2 fields: 1. 'Environment' of type select box with choices(Dev and Prod) ...
Welcome to the Digital Portfolio Management (DPM) Community series! This article will share information about all the upcoming and past events hosted by the Digital Portfolio Management PM Team. Checkout the new DPM community hub and ask you...
We always come across a common requirement for catalog items to add a table to record more than one value in a spreadsheet format. We usually go through a lot of trouble trying to build an UI page/macro from scratch and the process to paste all the...
1. Update the Standard Change Properties to set the default risk value on templates as Low. 2. Risk should be a mandatory field when proposing or modifying a template. 3. Users should not be able edit risk manually when a Standard change is created ...
Many of our customers ask us where to start their ITSM and ITOM Transformation and how to realize increasing value as they progress along it. To guide customers along that journey, we’ve created a one-page recommended implementation sequence for o...
Task -1 Form Customizations: Create an application called “NeedIT” it should be visible to ITIL users.The application should have a table call “NeedIT” custom tableFields are as follows: - Number String - impact same as the incident - urgency same as...
Hi Community Users, To make data lookup more easier while working with Catalog Items, I would like to share the below zero code method to do lookup data like fetching requester details. Go to Data Lookup and Click on New Select Catalog Data Lookup...
I recently had a customer that wanted to make sure that PII data like SSN and Acct number was masked or more specifically removed from the Incident Description field in ServiceNow. I looked at using "Field Normalization > Transformations" rules to ...
Hi All, In this article, we will go through one of the ways of creating multiple records from a record producer based on selected week days. Use Case: There is a record producer having 2 'date/time' type field named 'Actual Start Date' and 'Act...
ServiceNow is doing great work in enabling enterprise digital transformation. To make sure that the work gets done 'the right way', approvals are required. In ServiceNow, we have the opportunity to not only digitize the approval process but also auto...
Just posting this, as I work to get an understanding of data modeling on the platform. Feel free to add, correct, etc.. Understanding data modeling in ServiceNow is crucial for designing scalable, efficient applications that meet business requiremen...
Many of my customers admins and developers reached out to understand how we pass referenced variables using OOB API's provided by ServiceNow. Most of them have been finding it difficult to pass the values to a catalog item. When they pass a payload w...
Hi All, In this article, we will go through one of the ways of creating multiple records from a record producer based on certain condition. Use Case: There is a record producer having 2 'date/time' type field named 'Actual Start Date' and 'Act...
Outcomes: Learn how to enable and start using Resolution Notes Generation for Now Assist for ITSM. Required Applications, Plugins, and Versions Now Assist for ITSMService Operations Workspace (version 3.1 or later) Install and configure Resolutio...
Welcome to the Digital Portfolio Management (DPM) Community series! Over the past family and store releases, we've introduced multiple enhancements for Digital Portfolio Management to help our customers get a holistic view of their services and ap...
We often come across a common business requirement that is to make the attachments available from one table to another. For eg. Attachments from RITM (sc_req_item) table to Approval (sysapproval_approver) or Catalog Task (sc_task) table. We all are q...
There have been instances where we have been asked to control the display of fields on popup of reference type fields.Like in below snapshot if we wnt to display the related list or the additional fields which are not visible on the reference field...
Hi all, With the impending advent of Flow Designer becoming the new De Facto Tool for Workflows in ServiceNow I decided to utilise the tool for use with my customers Service Catalog. But was hit by a roadbloack: How do I access Variables from a Multi...
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madhurig_pac
ServiceNow
LisaLatour
Steph Morillo
