Foundation Videos Webinars Featured Content IT Service Management (ITSM) OverviewChange Management Overview Change Management: CAB Workbench WebinarChange Management: How to Get Up and Running QuicklyITSM Guides: Change Management: CAB Workbench...
Harnessing the Power of Knowledge Management in ServiceNow In the world of ServiceNow, Knowledge Management emerges as a fundamental pillar, crucial for boosting organizational efficiency, productivity, and customer satisfaction. This comprehensive g...
UI::. How can i show sys_id in my list view? 01. Navigate to System UI > List 2. Select the record for the Table what you woould like to see the sys_id and view you want to modify 3. Clique in New 4. In the List Elements related list, add sys_...
var grUser = new GlideRecord('sys_user'); grUser.get(gs.getUserID()); var instanceUrl=gs.getProperty('glide.servlet.uri') +"nav_to.do?uri=" gs.print(instanceUrl); Output *** Script: https://dev90375.service-now.com/nav_to.do?uri= 1. Using GlideSubs...
Requirement gathering during the kickoff meeting is and will always be a crucial step. Since it’s a stepping-stone for any implementation, it’s crucial that it should not be messed up and it must go in a smooth way. Part 1 for Incident Management Pa...
Hi All, I just completed my ServiceNow Implementation Specialist Certification in ITSM, and just like others I found it really tough to find study materials for this exam both in Community and elsewhere.So, I got some documents for preparation of the...
Mandatory configurations before migrating from Service Portal (SP) to Employee Service Centre (ESC) Employee Centre (ESC) portal is the trending portal these days because of its unique features. Many of the customers opt to migrate from the tradition...
Converting DateTime field to another time zone- Use function convertTimeZone();- ***************** var expectedTimezoneDateTime=new GlideScheduleDateTime().convertTimeZone("CET","GMT"); //You can provide a hardcoded value as well in the function Glid...
The upgrade process moves your instance to a new ServiceNow release version. For each target release, we provide detailed instructions on how to plan and conduct an upgrade, as well as application-specific tasks that must be performed before and afte...
To improve the performance of the Service Operations Workspace (SOW), the following improvements have been made in the Washington DC release: Reduced the time taken to load the SOW home page with a medium dataset to load by almost 50%. To achieve thi...
I've come across multiple queries regarding Release Calendar or Release Schedule in ServiceNow, but haven't seen any conclusive responses. So, here's what we came up with for one of the customers. You can utilize Timeline Visualization feature in Ser...
Summary On June 25, 2019, Amazon Web Services announced the general availability of AWS Security Hub, a solution that provides visibility into high-priority security vulnerabilities and threats that could impact users’ AWS environments and complia...
Service-Now – Microsoft Teams Follow below steps to integrate Snow with Teams for popup chat : Add team icon image to images. Now we must call UI macros on Caller ID field: Add popup_chat in Caller ID field attribute as shown below: No...
Often we have scenarios where we need to start a conference call when a Trigger condition is met and we don't want to wait for someone to start a conference call manually. The use case could be as simple as starting a conference call and inviting ...
We have a global utility called GlobalServiceCatalogUtil in ServiceNow to retrieve information related to Catalog items, one of the interesting functions is getVariablesForTask It retrieves all the variables associated with SCTASK in JSON format. Han...
Hi, Recently I came across an issue related to Order Guide Attachments. One of our clients had a requirement that the items present in Service Catalog should have mandatory Attachments, but based on some conditions. The OOB checkbox 'Mandator...
Here are some frequently asked questions related to ITSM Virtual Agent, answered by ServiceNow Product Managers. If you don't see your question, feel free to let us know and we will work to incorporate more frequently asked questions with our nex...
Introducing the newly launched Digital Portfolio Management (DPM) Academy - a video series dedicated to providing information and insights into the DPM product. The goal is to equip you with the knowledge and resources you need to get started with an...
ServiceNow® IT Service Management Define and measure success by identifying clear business outcomes and key performance indicators. Introduction Many organizations want to modernize IT Service Management (ITSM). However, to translate this strategic ...
How to get instance name var instanceName = gs.getProperty('instance_name'); gs.info(instanceName); gs.print(instanceName); gs.log(instanceName); When we are working with ServiceNow, the instance name is an important piece of information that can...
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Dan Bruhn
ServiceNow
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