ServiceNow has made several changes to how incidents integrate with CSDM. This lays the foundations for Service Portfolio Management, Digital Portfolio Management, and ability to tie Events to Business Services. Ensuring first line agents capture a...
Often we have uses cases to pull in multiple people from a group or the entire group itself when starting a conference call. We might also want to leverage On-call product by trying to run up an escalation to ensure the correct Rota Member is engaged...
Hi All, I have seen people post queries on retrieve values from HTML table from an email in an Inbound Action. I have tried to work on and get the desired output. Usually we try to get the Value from plane text where we get the Name/Value pair as be...
One of the biggest complaints from our fulfillers is the expanded annotations in the Variables section of Catalog Tasks. Since we pack the annotations with non-technical, customer-facing information on how to submit the form correctly, and because t...
Problem Management (PM) is one of the components in the ITIL Service Operations area. The primary focus of PM is to identify causes of service issues and commission corrective work to prevent recurrences. PM processes are both reactive and proactive ...
Custom ServiceNow to Slack Integration for Change Request Approvals This guide will walk you through setting up a custom integration between ServiceNow and Slack. The integration will: Send a Slack message when a Normal Change Request is created in...
50 ITSM Requirements and Solutions, see below for more details.Topics Covered :● Scheduled Script,● Business Rules● Email Script● Client scripts● UI Macro, UI Action● Notification - Event - Scheduled Script● Data source- onBefore Transform Map Script...
Welcome to the Digital Portfolio Management (DPM) Community series! CHECK OUT OUR LATEST ARTICLE THAT GIVES STEP BY STEP GUIDANCE ON IMPLEMENTING DPM AND MATURITY MODEL HERE - Digital Portfolio Management - Adoption Playbook DPM Overview: Di...
The variable Auto-Populate feature, introduced with the Utah release, has been for me the most exciting new functionality in the Service Catalog space since the introduction of the multi-row variable set. Now that I have had a chance to use it, and ...
Hi Team Sharing with you all a quick way of sending or triggering email notification based on user's preferred language. Things are kept OOB stated from scratch itself. Eg If the End User's Preferred Language is French then Trigger French Translated...
Generate PDF from UI action Sample code : You can use the below code in your UI action to generate a PDF. function generatePDF(){ var sysparm_table = g_form.getTableName(); var sysparm_sys_id = g_form.getUniqueValue().toString(); var link='h...
Hello Community, I had client asking me to add Google reCaptcha on their Record Producer on the Service Portal and allowing anonymous users to submit Incidents. However, they wanted to disable the Submit button on the page if they are NOT verified by...
Outcomes: Learn how to enable and start using Knowledge Generation for Now Assist for ITSM. Required Applications, Plugins, and Versions Knowledge Generation was first released in 2Q24 and requires: Washington DC Patch 3 or aboveNow Assist for ITSM...
We can utilize the Service catalog API to raise catalog requests from external applications when integrating third-party applications with ServiceNow. We'll need two important APIs to submit the request > Add Item To Cart (POST) > Submit Order (POST...
I have realized that with San Diego, in the baseline configuration, import logs are not created when you import something using the transform maps. In order to enable the import logs again, you have to create this property and set it to true: glide.i...
ServiceNow CIM app provides a structured and systematic way to collect improvement initiative across different applications on ServiceNow platforms. This helps in breaking silos across different processes when it comes down to improvement related ini...
Hello Everyone, In this Article we will have a look on few scenarios in MRVS. 1) How to restrict the user cannot enter more than N rows? Lets say for example we need to restrict the user to enter only 3 rows in MRVS. So, We can add this logic in Vari...
Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. To be prepared for the workshop, we've provided guides that outline what resources -- people and content -- to have p...
Automatic INCIDENT generation via email. If we want to create an incident after triggering email to ServiceNow instance we have to use the module called Inbound Email action, by using this mod...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
