When implementing Change Management you're always going to need to calculate Lead Time for a Change to be implemented. Lead Time means how much time (in terms of days) are in advance before a Change can be implemented. Key factors are Planned Start D...
This article will help to setup the push notifications for Agent App. Follow below steps. 1. Create applet on the mobile studio under ITSM Mobile Agent or your scoped application. After creation of applet get the sysid of applet go the sys_sg_scree...
This guide outlines the default templates and their corresponding GenAI variables used to compose email content recommendations for Major Incident Management (MIM) communication. Default Templates & GenAI Variable Mapping Template NameSectionGenAI ...
We have seen some requirements on re-ordering the UI actions Present in the SOW . Let's learn how to meet the expectionations, for this Article am going to use Indident Record, but the configurations remains the same for all the records ( Change,Requ...
Please delete, thank you.
Hi All, In case you are wondering how do I upload an attachment by clicking on a Button in a form please follow below steps: 1. Create UI Action: Navigate to System Defination -> Click on UI Action Module -> Click on Create New 2. Fill all the de...
Hi Friends, Few Days back I had posted an article related to ServiceNow Implementation Certification which included the study materials which I had followed to clear the Implementation Certification in ITSM.I am creating this article to attach the sa...
To add all the attachments in the Email Client Template please follow the below procedure: Create a Business Rule on the sys_email table with conditions before insert. Script : var att = new GlideRecord('sys_attachment'); att.addQuery('table_s...
Create a Business Rule on the sys_attachmnet table and add the below code in the business rule. function copyAttachment(table_name, table_sys_id) { var att = new GlideRecord('sys_attachment'); att.initialize(); att.file_name ...
Introduction Are you starting off with ServiceNow Incident Management and wondering how to get going or had it for a little while and wondering if you have ticked all the right boxes? It can be hard understanding what is necessary and what sequence o...
How to Access parent/other variables from MVRS ? As we all know that on click of an add button in MVRS we can access variables only which is in MVRS and there are many scenarios we would need some value from the parent/main form. So here is a trick t...
In this article we will see how to build a topic to display "Incidents" and "Requests" on the virtual agent. 1. Clone the OOB Check IT Ticket Status topic and deactivate it. 2. Replace the syntax of the script action utility "Check Incidents & Re...
This article is around deny ACLs released in X Release. If you’re scratching your head, wondering what that means - let’s break it down in a way that makes sense.What’s the Big Deal with Deny ACLs?So, first off, what exactly is an ACL? Well, ACL stan...
Generic troubleshooting steps to resolve issues encountered in the Suggested steps generation skill feature Product documentation reference: Cluster incidents for the Suggested steps generation skill. As an admin, if the Suggested steps generation sk...
Last time our vendor post an article "Easy Import does not allow inserts to the [alm_asset] or [alm_hardware] tables when Excel or CSV file contains Model or Model category attributes are in Excel files", and said not able to import Model or Model ca...
Hello, I had a requirement to provide Export to PDF option in Incident form in agent workspace with excluding few fields and related lists. Though export option is available in native UI without modification but export option itself was not available...
Hello, This series of articles will help you understand what in Service Portal and how the pages and widgets are related to the Service Portal. What does a Widget mean in Service Portal ? Widgets are reusable components which make up the functionalit...
Welcome to the Digital Portfolio Management (DPM) Community series! CHECK OUT OUR LATEST ARTICLE THAT GIVES STEP BY STEP GUIDANCE ON IMPLEMENTING DPM AND MATURITY MODEL HERE - Digital Portfolio Management - Adoption Playbook Are you ready to ...
This article is basically to configure domain separation for Service Portal. Till date ServiceNow hasn't provided solution for Domain Separation for Service Portal. Which mean: Your instance is domain separated and you have two or more than 2 domains...
Use Case:- We all know that Agent workspace provides next experience to all agents. When i am configuring Agent workspace i found there is no Add button for Affected CI’s Related Lists in Outage Table Record. But we can find the edit button in Affe...
seanflack
Dan Bruhn
ServiceNow
Lindsey G-Prada
LisaLatour
Steph Morillo
