Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. To be prepared for the workshop, we've provided guides that outline what resources -- people and content -- to have p...
Automatic INCIDENT generation via email. If we want to create an incident after triggering email to ServiceNow instance we have to use the module called Inbound Email action, by using this mod...
You'd think that displaying a Requested Item Variables in a read-only format would be easy, right? We'll unfortunately it's not, especially in Service Portal (if it is then the solution is well hidden!). I must have read a dozen different posts ask...
Problem Statement- We had a requirement to get all the currently logged-in users in the instance. So after doing some research we found the table Logged in Users (v_user_session) can be used for this. However, after some time, we came to know that, t...
As ITSM Now Create users would of noticed the process diagrams in the Process Guides and Workshop presentations are embedded images. To make life easier the diagrams for the following are released on Now Create as zipped Visio files Incident, Change,...
Earlier this year, the Digital Portfolio Management team conducted a program called Launch and Learn. The Launch and Learn is a series of calls hosted by ITSM Product Management where in each session we focus on a different pillar of the product with...
Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. Listed here are process workshop guides you can use to run workshops if you are self-implementing or to prepare if yo...
Hello Everyone ! I am explaining ACL. It's very important topic in ServiceNow. ACL(Access Control List): An instance uses access control list (ACL) rules, also called access control rules, to control what data users can access and how they can acc...
A common request on the community is the ability to make an item on an order guide mandatory so end users are unable to toggle it off. I'm surprised ServiceNow still hasn't included this as a capability and I do hope, with the new UI around the corne...
So usually when you are pulling data from a data source, unless there is an attribute that specifically calls out whether a record is active or inactive, data sources will usually only return active records and inactive records will simply "drop-off"...
Service Level Agreement (SLA) : It is an agreement between Service provider and the Customer. If XYZ bank takes IT related services from an ABC IT company. Then there will be an SLA between XYZ and ABC. That SLA will include the services provided b...
How to use postman to create an incident? ImageDescription 01.type your instance https://<instance>.service-now.com/api/now/table/incident 02. Authorization type username/password 03. Header key: Content-Type value: application/json 04. Body ...
Use Case: The coalesce function establishes a unique identifier within the field mapping and aids in determining whether to create or update a record. Multiple coalesce functions can be utilized to support an 'AND' condition, facilitating validation....
Scenario If a user account is terminated, we want to make sure the roles/groups that user belong to get removed too. There are couple of ways this can be achieved, 1 - Run using Business Rule when account changes inactive run script and remove roles ...
Your Service Catalog drives self-service capability by giving your users everything needed to request products or services and receive streamlined request fulfillment - all from a user-friendly interface. As a new administrator, you may ask, "What is...
Use Case: We frequently discuss the checklist when initiating the program, as well as the ticket life cycle, among other topics. Is there a possibility to utilize the feature from the out-of-the-box table by default? Description: The checklist cons...
Hi Community, In recent times I had a requirement to restart/retrigger a flow designer, the use case was to cancel the existing flow when the date field gets modified(there was a wait for condition on that date field). So when the date gets updated b...
CMDB How to import data? Como importar dados? The Configuration Management Database (CMDB) is one of the most crucial components of the ServiceNow platform, as it provides a centralized view of IT assets and their interrelationships. Properly loadi...
Use Case: What methods can be utilized to facilitate the integration of attachments from the Target system to ServiceNow while leveraging low-code capabilities? Description: Integration is a complex endeavor, characterized by various dependencies ...
Use Case: Copy the attachment from one internal table to another within ServiceNow, specifically from REQ to RITM and subsequently to Task request attachment management. Description: I have observed numerous inquiries within the community regarding...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
Lisa Latour
Steph Morillo
