Servicenow has restricted a few data types like Attachment, Container start, etc in the multi-row variable set. If you really want to use those data types in your multi-row variable set please modify the below business rule based on your condition an...
Introduction: I have read lot of questions on community regarding the integrations for custom REST API. May this article will helps you to gain knowledge on the scripted REST API and you can build some custom APIs on your own. Using the scripted REST...
Using the Notify Provider Selector As a part of the Notify framework, one has the option to configure multiple conference providers. This can be challenging as there could be complex use cases which need to be considered for allowing a specific pr...
What is Glide Form and usage (g_form): The Glide Form is client-side API, mainly used to change default behavior of the current record. Glide Form methods are only running on the client side (Browser). The global object g_form is used to access Glide...
When talking about user experience, it is important to have a personalized and consistent branding to company communications. Let's face it - email remains one of the best ways to communicate to end users. As such, when users receive ServiceNow email...
ServiceNow has made several changes to how incidents integrate with CSDM. This lays the foundations for Service Portfolio Management, Digital Portfolio Management, and ability to tie Events to Business Services. Ensuring first line agents capture a...
Often we have uses cases to pull in multiple people from a group or the entire group itself when starting a conference call. We might also want to leverage On-call product by trying to run up an escalation to ensure the correct Rota Member is engaged...
Hi All, I have seen people post queries on retrieve values from HTML table from an email in an Inbound Action. I have tried to work on and get the desired output. Usually we try to get the Value from plane text where we get the Name/Value pair as be...
One of the biggest complaints from our fulfillers is the expanded annotations in the Variables section of Catalog Tasks. Since we pack the annotations with non-technical, customer-facing information on how to submit the form correctly, and because t...
Problem Management (PM) is one of the components in the ITIL Service Operations area. The primary focus of PM is to identify causes of service issues and commission corrective work to prevent recurrences. PM processes are both reactive and proactive ...
Custom ServiceNow to Slack Integration for Change Request Approvals This guide will walk you through setting up a custom integration between ServiceNow and Slack. The integration will: Send a Slack message when a Normal Change Request is created in...
50 ITSM Requirements and Solutions, see below for more details.Topics Covered :● Scheduled Script,● Business Rules● Email Script● Client scripts● UI Macro, UI Action● Notification - Event - Scheduled Script● Data source- onBefore Transform Map Script...
Welcome to the Digital Portfolio Management (DPM) Community series! CHECK OUT OUR LATEST ARTICLE THAT GIVES STEP BY STEP GUIDANCE ON IMPLEMENTING DPM AND MATURITY MODEL HERE - Digital Portfolio Management - Adoption Playbook DPM Overview: Di...
The variable Auto-Populate feature, introduced with the Utah release, has been for me the most exciting new functionality in the Service Catalog space since the introduction of the multi-row variable set. Now that I have had a chance to use it, and ...
Hi Team Sharing with you all a quick way of sending or triggering email notification based on user's preferred language. Things are kept OOB stated from scratch itself. Eg If the End User's Preferred Language is French then Trigger French Translated...
Generate PDF from UI action Sample code : You can use the below code in your UI action to generate a PDF. function generatePDF(){ var sysparm_table = g_form.getTableName(); var sysparm_sys_id = g_form.getUniqueValue().toString(); var link='h...
Hello Community, I had client asking me to add Google reCaptcha on their Record Producer on the Service Portal and allowing anonymous users to submit Incidents. However, they wanted to disable the Submit button on the page if they are NOT verified by...
Outcomes: Learn how to enable and start using Knowledge Generation for Now Assist for ITSM. Required Applications, Plugins, and Versions Knowledge Generation was first released in 2Q24 and requires: Washington DC Patch 3 or aboveNow Assist for ITSM...
We can utilize the Service catalog API to raise catalog requests from external applications when integrating third-party applications with ServiceNow. We'll need two important APIs to submit the request > Add Item To Cart (POST) > Submit Order (POST...
Outcomes: Learn how to enable and start using Chat Summarization for Now Assist for ITSM. Required Applications, Plugins, and Versions Now Assist for ITSM (version 2.0.2 or later)Service Operations Workspace (version 3.1 or later)Advanced Work Assi...
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Dan Bruhn
Lindsey G-Prada
ServiceNow
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