Watch the latest Live on ServiceNow: ITSM webinars! Here you can watch all the LOSN recordings ranging from topics like Get Started with Now Assist & AI Agents in ITSM, Unlocking the Power of ServiceNow Yokohama Release: What's New...
Measuring success in your ITSM deployment and how Success Dashboards can help Performance measurement and analytics is a key part in ensuring your business is operating effectively and efficiently. There are four simple recommendations to conside...
Refer to the attachment for information about basic and advanced configurations in Service Operations Workspace.
It always helps to understand how ServiceNow products work foundationally and how they are connected to other products, which is the purpose of the following product architectures. ITSM Product Architecture Blueprint Digital Portfolio Managemen...
Service Level Agreement (SLA) : It is an agreement between Service provider and the Customer. If XYZ bank takes IT related services from an ABC IT company. Then there will be an SLA between XYZ and ABC. That SLA will include the services provided...
https://quizlet.com/280777053/servicenow-itsm-certification-exam-2018-flash-cards/ https://quizlet.com/283949555/servicenow-itsm-implementation-certification-exam-march-2018-flash-cards/ https://quizlet.com/288200386/servicenow-itsm-implementation-...
We are able to move OOB configurations using update sets by XML or remote connection or team dashboard. However when we create a custom application. In that custom scope update set, if we capture some configurations. But when we try to move this up...
Automating Knowledge Base Article Creation and Versioning for Application CIs in ServiceNow: A Practical Approach for Disaster Recovery Teams Introduction In many organizations, maintaining up-to-date Disaster Recovery (DR) documentation is critical...
ServiceNow Query ACLs – A Must-Have for Granular Data Security. Have you ever thought that read access to a field in ServiceNow might still leave it vulnerable to blind query attacks? Let’s talk about a powerful security enhancement: Query ACLs s...
Hi All - Just in case it is of any use to you. I have found a way to create templates for 'Normal Change Requests' without amending our workflows and keeping everything tidy. Background:- In our organisation we have a 'Standard Change' template catal...
Hello Everyone, I would like to share one of my work that might helpful to my fellow ServiceNow colleagues i.e. auto populate of 'Assignment group' in 'Incident Form' for all CI's in ServiceNow CMDB. This can be extended to problem management and cha...
Step by Step complete guide for learning ServiceNow from scratch
Use case: When we bulk import multiple software models into ServiceNow SAM Pro module, we might end up a case where we need to bulk respective software product logo/icon images too. But, through oob excel import we can't import the images. So, how do...
Outcomes: Learn how to enable and start using Incident Summarization for Now Assist for ITSM. Required Applications, Plugins, and Versions Now Assist for ITSMService Operations Workspace (version 3.1 or later) Install and configure Incident Summa...
Hi there, I recently passed my certification of CIS-ITSM and I want to share with you my journey. The following steps are the prerequisites and have enabled me to prepare for the examination. It is assumed that you have already passed your CSA certif...
Hello Everyone, I was trying to set dynamic [Due date] with [Date type] as relative on [Ask For Approval] action in flow designer based on some condition. I tried to search online on how can I achieve this requirement but had no luck. So, I started w...
Requirement gathering during the kickoff meeting is and will always be a crucial step. Since it’s a stepping-stone for any implementation, it’s crucial that it should not be messed up and it must go in a smooth way. I am attaching the business requ...
When implementing Change Management you're always going to need to calculate Lead Time for a Change to be implemented. Lead Time means how much time (in terms of days) are in advance before a Change can be implemented. Key factors are Planned Start D...
This article will help to setup the push notifications for Agent App. Follow below steps. 1. Create applet on the mobile studio under ITSM Mobile Agent or your scoped application. After creation of applet get the sysid of applet go the sys_sg_scree...
This guide outlines the default templates and their corresponding GenAI variables used to compose email content recommendations for Major Incident Management (MIM) communication. Default Templates & GenAI Variable Mapping Template NameSectionGenAI ...
seanflack
Dan Bruhn
Lindsey G-Prada
ServiceNow
LisaLatour
Steph Morillo
