ACL for sc_task Additional Comments

[Daniel O_Connor]

Hi all,

Would anyone happen to know the ACL that governs sc_task.additional comments (or is this sc_task.comments)

Generally the team only have work notes which is fine, but there are some Catalog Tasks I've created where I want comments to be available. The team post customer facing comments, which I have a business rule that replicates into the REQ, which then shows in the activity thread through our portal.

One of the team flagged today that he has never seen Additional Comments available for use. 

I can see it on my login (admin) but impersonated the team and they cannot. So figure it's an ACL thing(I have the layout correct) so just wondering if anyone knew the ACL handy. Tried a few I thought it would be, but not working.

Thanks. 

[Ankur Bawiskar]

Hi Daniel,

As an admin you can debug security rules from left nav.

Then impersonate with that user and check which ACL is blocking the access

Did you check that field is present in the view being shown to itil users

Did you upgrade recently? please check below link

ITIL role users cannot access Additional comments on Requested Item 'sc_req_item' form after upgrade...

Regards
Ankur

[Daniel O_Connor · Accepted solution]

Only been using debugging recently so still trying to figure out alot of the time how it works.

I can see the below?

But then I see these two errors

So task.comments was the ACL, where it has some code to allow only the opened by user to see and write additional comments.

But what concerns me is that is not sc_task, its TASK. A lot of my custom apps extend from the Task table.

It's working for me now, but I may need to look at behavior in other custom apps. Might need to create some new ACL's to manage this 

Thanks for the help though 

[Ankur Bawiskar]

@Daniel O'Connor 

Great!  It looks like you marked your own response as the correct answer, which may be confusing to others that read this later.

if you think there is any response that helps you please mark that helpful or accepted.

Regards
Ankur

[Daniel O_Connor]

Yeah marked your guys responses as helpful, but I found the specific ACL that looks OOB that was causing this. So guess is anyone comes across this with the same issue they can see the specific ACL in my response 🙂 

[Ankur Bawiskar]

No worries Daniel.

Have a nice day..

Regards
Ankur