Resolved! Making Articles Searchable after the Valid To Date
I have a client who would like knowledge articles to still appear in search results even if the Valid To date is in the past. Is this possible?
Forum Posts
How to Configure Workspaces
Hi All,I want to configure below in workspaces, I have created the workspace experience for scoped app using app engine studio1) In platform view the form sections shows side by side, in workspace it shows vertically. Can we do same in workspace as p...
Resolved! Reports and dashboard
basically, we would like to check if there is a way we can have this graphs in range for this ex: 1-2 3-5 6-9 more than 9 etc or similar something like this when you do group by Opened (or Created field)
Recent and popular items widget is showing catalog items from other portals.
In my organization we are using Employees Center portal as the main IT service portal. On the portal home page, I have “Recent and Popular” item widget which is OOTB. But recently I'm noticing that this widget is showing catalog items from other port...
How can we edit a variable value if a catalog is already requested and currently in approval state
Hi All, Is it possible to change a variable value after request has been raised and currently in 'requested for approval ' state and a few groups are already approved the request ? Thank You
trigger approval from form, OR from catalog item - need help getting the flow to look at the table
i've got a need to trigger a flow from either the CMDB_CI_APPL form, or from a catalog item form, but preferably the first. Basically, we want to trigger an approval flow that goes to the department head assigned to a department that an application ...
Email not getting triggered
Hi , The user is not receiving email notifications when an email is triggered. Upon checking the logs, the email state is showing as "ignored" and the type is displayed as "send ignored" (refer to the attached screenshot for reference). Requesting yo...
what are ITSM, ITOM and ITBM?
Tell me about ITSM, ITOM and ITBM?
Need to create new native record from widget HTML button
Hi Team, Here, I am sharing the widget code including HTML,Client and Server script. I am not able to create a record in a scoped table, when click on submit button.Please find below the widget configuration and its pictorial repressentation. Body ...
Resolved! Best way to add security-related questions to CHG form without adding custom fields
Hello, we have a business requirement to add 5 security-related questions to the CHG form, similar to the 'Planning' tab but they would like a new tab called 'Security' that would house these 5 questions. Obviously, this would be very easy to do whil...
Troubleshooting with drop down choices?
Hi! I have a question: From a support perspective, is it possible in servicenow to have troubleshooting in the form of responding to questions and having various options in the form of dropdown menus? Like a troubleshooting flow.Not as a knowledge ar...
Can we create a Change Request from a RITM
If we receive a RITM from a customer, is there a way to create a Change Request directly from that RITM?
Exception calling "ShouldContinue" with "2" argument(s): error while executing the powershell
Hi @all, Can someone please help me on the below error, i have used PowerShell step in the integration hub to run the PowerShell code via mid server while executing i am facing this error. Exception calling "ShouldContinue" with "2" argument(s): "Win...
Parallel Approvals with Flow when group names & number of groups is dynamic
Hi Community, I wanted to share an interesting use case I recently worked on involving parallel approvals in ServiceNow, where the number of approval groups is dynamic and determined at runtime. Business Context In many processes—like Change Manageme...
Using BR need to trigger the Flow.
Hi All,I am try to create RITM using the Cart API using BR.I add the condition is item name.once the item is submitted using the below script the RITM is need to be create.Note : Now the BR is triggered multiple times and creating Multiple RITMs.can ...
