I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...
How to show the data in dotted line in below image
When I open the change record in native UI and if conflict status = "conflict". it shows : "MessageScheduling conflict detected. Use the Scheduling Assistant to avoid conflicts." If I open the same conditional record in service operation workspace (S...
Hello @Everyone,I recently came across the option “Create an OAuth API endpoint for external clients” under Application Registry and wanted to understand it better.In my earlier integrations, I have used “Connect to a third-party OAuth Provider”, whe...
When testing the email being sent in the flow of a catalog item, they are showing the sys_id instead of the names of the users in both the subject and body. They are reference variables. EDIT: Once I removed the variables, saved, and then added them ...
I am creating an order guide for new hardware request that contains our 5 different types of hardware. I have created 2 variable sets, one for new user information and one for working location/shipping information. I have these variable sets assigned...
How can the Variable Editor Formatter (VEditor) in a Change Request be configured so that the variables entered in the Service Catalog (Requested Item) are automatically transferred to and displayed within the Change Request, making them available fo...
Hi everyone I need to configure a corporate email account (e.g., incident@mycompany.com) to process incoming emails using inbound email actions and generate alerts and incidents. Currently, we have restrictions on using IMAP or POP3. Can I configure ...
We want to establish a one to many relationship in sn_cim_register table. We have this requirement in which we want to relate CIM record A to CIM records B and C. However the relationship firstly establishes between CIM-A and CIM-B and then when we w...
HiI have implemented two dropdown fields in UI Builder where the second dropdown is dependent on the first. Based on the value selected in the first dropdown, the related values are dynamically displayed in the second dropdown. If the first dropdown ...
Hello, community! I am analyzing the Coaching feature on the platform.I noticed that it is included in the ITSM Workforce Optimization module. Does anyone know if it's possible to purchase the coaching license separately from the WFO? Also, If anyone...
My requirement is i need to create one system user and also whenever system closes any incident the closed by should be the system user i created.My question is what all basic minimum roles the system user should have also where all i need to update ...
Can anyone tell me what I'm doing wrong? Because I keep getting this error when trying to complete the last Task of this course:"Please validate you have created a Catalog Item named Workshop Setup in the Consulting Practices catalog. Review the Proc...
Hi,Once the kb article is published, who is eligible to retire the kb article (who can retire the kb article) I see there are couple of community posts which are having different opinions. Can someone help me with the correct answer Thanks in advan...
I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...