Use PDIs? Take our 5-minute survey to help shape the PDI roadmap.

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Track Assignment Group Changes with Metric Definition

By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...

Praveenapatel_1-1758045950573.png Praveenapatel_0-1758045870128.png

Digging into Test Management 2.0

Hello Forum,I am evaluating the potential of Test Management 2.0 within Service Now and was wondering if the module is covering the following bullet points: Manual test steps: expected result, multi-line step descriptionsTest plans and test cases: ad...

YasnielE by Tera Contributor
  • 3536 Views
  • 3 replies
  • 2 helpfuls

Resolved! Reporting on Catalog variables

Hi Experts,We are trying to build a report that includes Record Producer variables.When we add 3–5 variables, the report loads fine.But when we include around 25 variables, the report takes extremely long to load (basically hangs).Has anyone faced th...

VadlaSrimaan_0-1769695479690.png

Resolved! Create Knowledge using Now Assist

When clicking the "Create Knowledge" UI Action from an Incident record within Service Operations Workspace, the system behavior deviates from the expected standard workflow. Instead of opening a modal/pop-up to select a Knowledge Template within the ...

shivanisutar_2-1769679379612.png shivanisutar_0-1769678962272.png shivanisutar_1-1769678994191.png
shivanisutar by Tera Contributor
  • 1730 Views
  • 3 replies
  • 1 helpfuls

Copy of attachment from variable to record

Hi,I have a variable type attachment on my catalog form. Post submission of request I want to attach that attachment to the requested item so that it shows on the top of the ritm, user doesn't need to scroll down and see for variable attachmentThis i...

Tanya10 by Tera Contributor
  • 2537 Views
  • 4 replies
  • 1 helpfuls

How to make Attachements Private or Public.

Hello,  I have a requirement to make attachments to a form as public or private. I have added a checkbox on attachement form named "Is Private file".At the time of attachement if I check the check box, this attachement is private and should be visibl...

RITM total duration calculation

I'm using the Before Insert and Update BR to calculate the RITM total duration for Closed Complete RITMs, but the scripts below work only for RITMs with approvals, not for those without. The RITM, which has a duration of 55 seconds, has the approval ...

GBS_0-1769658325953.png GBS_1-1769658371775.png GBS_2-1769658558319.png
GBS by Tera Contributor
  • 1143 Views
  • 7 replies
  • 0 helpfuls

Scheduled JOB Script for the Change Request

Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...

GBS by Tera Contributor
  • 2225 Views
  • 10 replies
  • 0 helpfuls