HiWe have had to update some groups in our instance and marked the old ones as deprecated.for egcompany_SD(deprecated) is the old one and company_SD is the new one. The old one is marked active=false. And members to the groups have been added. The ch...
I have a look up select box variable on my record producer called subcategory which is depend on another variable category.Now i have created a look up select box variable and used the referecnce qualifier below still its sorting alphabetically not b...
Is it possible to apply a dictionary override to a field on task to set the 'Unique' checkbox? Use case, I want problems to have unique short descriptions to improve differentiation between problems. Thanks
Hi,I have set up an integration between Service Now and Slack for sending notifications to slack whenever there is a request created in Service Now, i'm successful in sending the notifications, but can't decorate the notifications message using HTM...
Can anyone help, why is there only 1 catalog task that gets created when approved? It clearly shows 3
Hi, who is review the PIR(Post implementation review)?
We have a requirement to export multiple sheets of excel data using a single transform map. The transform map should load all of the data from different sheets. I've added an attachment for reference. In this excel sheet we have 3 sheets. All 3 sheet...
Hi, I am new to scripting. I am trying to create a client script where if the user tries to select Begin and End date/time of an Outage outside the Change window will get an on-screen alert. Is there a simple way of achieving this without using Scrip...
Hi All, I have created custom action in the flow designer we are passing input(password) in the custom action but we are not getting the plain text password we are getting the password2 output while running the test connection but we are not getting...
Hi All,I need some help here.Use Case- Restrict attachment insertion for more than 25 MB on knowledge table but this restriction should not be applied for view HR(custom view). Also the warning which is added on attachment UI Page should not be visib...
Hi everyone I am dealing with a scenario when I create a UI policy to make two field not mandatory for some specific states, but it is not working, the fields are still mandatory. Fields: Work notes and Additional comments.
Hi All,I am using a on change client script on priority field (incident) in workspace to show few fields using modal. Once all fields are filled and clicked ok, the information is passed to a script include to send few notifications. But the form is ...
Create Report catalog items that have not been used in the last 18 months
Hi, We have encountered an issue when forwarding emails to an existing case with attachments or images. While the image appears in the System Log - Emails, it does not show up in the Case Work Notes, and the attachments from the email are not being a...
Hi all, I am looking for a way to produce an email to show agents when an incident hasn't been updated for 2hours? Inactivity Monitor should exist with the following conditions:Priority is "1-Critical" and State is Not Resolved or Closed, wait for 2 ...
