What is difference between After and Async Business Rules please explain with real time scenario
Hi,What is difference between After and Async Business Rules please explain with real time scenario.Please let me know with the Example. Thanks,
Forum Posts
Digging into Test Management 2.0
Hello Forum,I am evaluating the potential of Test Management 2.0 within Service Now and was wondering if the module is covering the following bullet points: Manual test steps: expected result, multi-line step descriptionsTest plans and test cases: ad...
Resolved! SLM PA Dashboard (com.snc.pa.sla.overview) plugin doesn't include dashboard
I've installed the Service Level Management PA Dashboard plugin on multiple instances now, and it never includes the actual dashboard. When I check the Upgrade Details for the plugin, it lists records in all of the underlying tables (indicators, brea...
Resolved! Reporting on Catalog variables
Hi Experts,We are trying to build a report that includes Record Producer variables.When we add 3–5 variables, the report loads fine.But when we include around 25 variables, the report takes extremely long to load (basically hangs).Has anyone faced th...
Calculating the duration between specific project milestones in a standard report
Hi Everyone, Below is the requirement: Requesting ability to report on Turn Around Time between Milestones on a Project. The ideal design would be to run by Project and calculate duration between any and all Milestones that exist. For example, if a P...
Resolved! On PTASK table, when Assignment Group changes, automatically it should set back the State to "New"
Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...
Resolved! Create Knowledge using Now Assist
When clicking the "Create Knowledge" UI Action from an Incident record within Service Operations Workspace, the system behavior deviates from the expected standard workflow. Instead of opening a modal/pop-up to select a Knowledge Template within the ...
Copy of attachment from variable to record
Hi,I have a variable type attachment on my catalog form. Post submission of request I want to attach that attachment to the requested item so that it shows on the top of the ritm, user doesn't need to scroll down and see for variable attachmentThis i...
ServiceNow Community not showing images – only text
Currently, ServiceNow Community is showing only text (questions and answers), and images are not visible.Can someone please guide me on how to enable or view images in the Community posts?
How to make Attachements Private or Public.
Hello, I have a requirement to make attachments to a form as public or private. I have added a checkbox on attachement form named "Is Private file".At the time of attachement if I check the check box, this attachement is private and should be visibl...
RITM Variable Not Saved in Native View but Saved in Workspace (sc_item_option Not Updated)
When editing an existing Requested Item (RITM) in the Native UI, catalog variables (example: Choose option : A, B,C) do not persist after saving.However, when the same RITM is edited and saved from Service Operations Workspace (SOW), the variable va...
RITM total duration calculation
I'm using the Before Insert and Update BR to calculate the RITM total duration for Closed Complete RITMs, but the scripts below work only for RITMs with approvals, not for those without. The RITM, which has a duration of 55 seconds, has the approval ...
Scheduled JOB Script for the Change Request
Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...
Table data export
Hello Team, we have one table (hr_mapping) there are 80k + records in prod instance we want export & import this records into our lower instance can anyone suggest the best way to achieve this any schedule job script..? kindly help me in the script ...
Business Rule
I am using current.setAbortAction(true) in a Before Business Rule and displaying a custom message using gs.addErrorMessage().While my custom message displays correctly, ServiceNow also shows a system-generated message “Invalid update”.Is there any wa...