Hi Community Members, I am facing issue on change form, Right now we are using custom form fields and custom workflow on change form.we are using custom state field, but now we have a requirement to change custom field to OOB state field(which is o...
Hi team, We have a requirement to set default KM HTML editor fonts as described below: Is there any method available to implement this feature.? Main font - Arial 12H1 font - Arial 18 boldH2 font - Arial 14 boldH3 font - Arial 12 bold Regards,Sarany...
Hi, I am facing some issue here.I have a scenario here, when someone replies by email, the reply text + inline images + attachments are added to the correct case automatically. But here the issue is when i reply from the email the body is mapping to ...
Can I integrate with Copilot with an ITSM Pro license?for example,Knowledge Search and Copilot in ITSM Pro license?
Hi Team, We have received recommendation from servicenow that Calculated Fields should not call GlideRecord or GlideAggregate Steps to resolve issue: Consider using a business rule to replace the calculation. The business rule can perform the calcula...
Hello, we are in the process of setting up the Password Reset module to allow the Service Desk to reset users' Active Directory passwords. When running the Service Desk password reset process that has been set up, it returns a general error message. ...
Hello Team,Is there any issue ongoing in the Platform Analytics Dashboard?Whenever I click on the Dashboard The dashboard becomes white. Please find the screenshot
Hi all, I have created an sla attached below -one for resolution here in the first picture, I have added the duration for 3 days but in the original breach time it is showing me 9 days from now as seen.and in the 2nd picture as well it showing me th...
I need to create a report where it should contain all the incidents which downgraded from P1 to P2 , repeat incidents, and resolution actions
Hi Community,Can we change the 'Order Now' button on the native catalog item to 'Submit' instead?
Hi All, I have a date field on a form . When user select past date other than current date or upcoming date , the date field shouldn't take the value and will show a error message that "The due date should be current or future date". Can we do it bot...
Hi Experts,Good Day !Can someone please let me know what is the use of this.getParameter('') does in script include with an example, if possible ?I am trying to explore GlideAjax but not able to get the use of this.getParameter('') in script include ...
Hi, We are facing an issue in Score reports. We have created a report which should count the total number of HR Cases created for different assignment groups for the particular month. The report shows a number but when we click on the number, the dat...
Hi All, Has any one implemented video guided tour in Service Portal.We have a requirement where we want to provide a video tour to our users ,about all the steps.What is the best approach to achieve this. Thanks,
We’re looking to track when an analyst begins working on a problem case. I noticed the "Expected Start Date" field exists in the Problem table, but I have a few questions:Is there any out-of-the-box (OOTB) logic tied to the "Expected Start Date" fiel...
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