Hi all,I’m seeing duplicate SLAs on sc_req_item due to priority being updated after insert.ScenarioTable: sc_req_item Default priority = P2 (Dictionary Override)Catalog item has Urgent checkbox variableBackend logic (Flow/BR) sets Priority = P1 if Ur...
By default, ServiceNow provides the Assignment Group metric definition to track the current assignment group value of a record. However, this out-of-the-box (OOB) metric only records the present value and does not capture both the old and new values ...
Hi,What is difference between After and Async Business Rules please explain with real time scenario.Please let me know with the Example. Thanks,
Hello Forum,I am evaluating the potential of Test Management 2.0 within Service Now and was wondering if the module is covering the following bullet points: Manual test steps: expected result, multi-line step descriptionsTest plans and test cases: ad...
I've installed the Service Level Management PA Dashboard plugin on multiple instances now, and it never includes the actual dashboard. When I check the Upgrade Details for the plugin, it lists records in all of the underlying tables (indicators, brea...
Hi Experts,We are trying to build a report that includes Record Producer variables.When we add 3–5 variables, the report loads fine.But when we include around 25 variables, the report takes extremely long to load (basically hangs).Has anyone faced th...
Hi Everyone, Below is the requirement: Requesting ability to report on Turn Around Time between Milestones on a Project. The ideal design would be to run by Project and calculate duration between any and all Milestones that exist. For example, if a P...
Good afternoon.Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.1) I tried using Client Script, but it worked only on F...
When clicking the "Create Knowledge" UI Action from an Incident record within Service Operations Workspace, the system behavior deviates from the expected standard workflow. Instead of opening a modal/pop-up to select a Knowledge Template within the ...
Hi,I have a variable type attachment on my catalog form. Post submission of request I want to attach that attachment to the requested item so that it shows on the top of the ritm, user doesn't need to scroll down and see for variable attachmentThis i...
Currently, ServiceNow Community is showing only text (questions and answers), and images are not visible.Can someone please guide me on how to enable or view images in the Community posts?
Hello, I have a requirement to make attachments to a form as public or private. I have added a checkbox on attachement form named "Is Private file".At the time of attachement if I check the check box, this attachement is private and should be visibl...
When editing an existing Requested Item (RITM) in the Native UI, catalog variables (example: Choose option : A, B,C) do not persist after saving.However, when the same RITM is edited and saved from Service Operations Workspace (SOW), the variable va...
I'm using the Before Insert and Update BR to calculate the RITM total duration for Closed Complete RITMs, but the scripts below work only for RITMs with approvals, not for those without. The RITM, which has a duration of 55 seconds, has the approval ...
Hi, I'm using the script below, which is not working. Can anyone help me with the script to trigger the notification for the belowA notification has to be triggered 1 workday after the planned end date of a change is reached, and the Change Type is N...