how to know the outbound email addresses in servicenow
Hi Community, How can we know all the outbound email address in ServiceNow instance. Regards,Tulasi
Forum Posts
Resolved! Disable auditing for catalog item variable
Hello community. One of the fields present in a catalog item contains sensitive information and the client wants us to remove it from audit history. Is there a way to disable auditing for catalog item variables? I found the 'no_audit' attribute solut...
Ui action button to assign Incident
Hi,I want to create a UI Action button on the Incident table named “Assign to Me.”When a user clicks this button, there should be a pop-up that needs to come and ask form confirmation if user clicks on ok , then the incident should be assigned to the...
Date picker is not working on catalog forms or its broken
Hi All,There is a issue which we are facing now days on portal is Date picker on Date/Time type fields is not showing the calendar once we try to select the Date/Time on service Portal we have to refresh the page once then its allowing.When we raise ...
Orchestration - verify usage
We're using orchestration, but how can we measure its usage and identify integrations in our instances?Thanks,David
Resolved! Normal user cannot see CMDB reference variable values in catalog item – best practice?
Hi All,In a ServiceNow catalog item, I have reference variables pointing to:cmdb_ci_computercmdb_ci_servicesys_userI observed that a normal user (no roles): Cannot see values for cmdb_ci_computer and cmdb_ci_service Can see values for sys_userAfter ...
Change Risk Assessment – How to modify evaluation colors
Hello community,I have configured a Change Risk Assessment and it is working correctly. However, I would like to change the colors displayed in this evaluation.Does anyone know where this configuration can be modified?I would really appreciate any gu...
How chane color of percent complete field ?
Good day everyone, How to change percent complete field type depending upon the condition. If Required SLA is greater then Total achieved then Total achieved field's progress bar should be Red and Not Blue else It should be Green. Thanks Kevin
Addtional container in Service Catalog.
Hi all,I am trying to get 3 containers in Service Catalog for widgets in my organization instance to be added as shown in PDI OOB below. My organization instance currently has 2 'Add Here' containers, how do I make it the same as PDI? Below is my org...
Service Bridge - Assignment group is not syncing to consumer instance
We have implemented a Service Bridge Integration between two ServiceNow instances. When the incident created from the provider instance (instance1-provider) , the incident got created in consumer instance (instance2-consumer) but the Assignment group...
Resolved! Catalog Item takes time to load
Hi Everyone,I encountered a problem with a specific catalog item. This catalog item has 30 LookUp SelectBox fields. The issue is that when you load the catalog item on the service portal, it takes a long time to finish, approximately 30-33 seconds. S...
Incident to major incident proposal
While proposing the incident to major incident. We get one Popup, I want to add some other fields to the popup. How can I do that Below is the popup which appears when we click on propose to major incident
Converting CSV data into JSON with Data Source
Use Case OverviewCSV uploads via Catalog Items are common for bulk onboarding and integrations. Instead of manually parsing CSV files, this solution automates the entire process.When a Catalog Item is submitted with a CSV attachment, a Flow is trigge...
Issue with appending fields
Hi, The Work Note Type should be appended to the Case Work Note (HTML filed) and made visible in the Activity section. Additionally, the Case Work Note text should be bold and set to 14pt font size.Note: Case worknote which is mapped to the worknotes...
Resolved! Assignment Group Members not reflecting in catalog task
Hi Team, I have imported a group from prod to dev instance. group was added in the dev, but group members were not added. Now, i have added the group members data manually and assign this group to workflow. when raising the REQ,task is getting create...