Hello All I just created a scoped application in studio. As part of the requirement, I created two reports. I also created a dashboard by navigating to platform analytics --> Library --> Dashboards and selecting "Create new dashboard". The idea I had...
Step 1: Create a User in Instance 1Navigate to User Administration > Users and create a new user (e.g., User ID: harshil) with a secure password.Enable the "Web service access only" checkbox. This restricts the user from logging into the instance via...
We are unable set parameters in request Body.error message:logs are printing fine. value of body input_data={"request":{"subject":"Product Notice: The status of MOTORCYCLEACCIDENT.COM has changed.","description":"Product Notice: The status of MOTORC...
Hello I'm trying to figure out what regex values must be used in order to validate a field to a value like this:Ex. 100,000.0050,000.00 1,000,000.00I have a regex validation but it accepts numbers without decimal places. ^(?!0\.00)\d{1,3}(,\d{3})*(\....
We're working on integrating UPS SNMP traps into ServiceNow Event Management (Yokohama release). The traps are coming in via MID Server and show up as events with Source = “Trap from Enterprise 318” and Resource = “APC.”We’ve created a Transform and ...
Hi. For a few weeks now we have been stumped technically with a requirement. We are using universal requests to serve up a catalog item on the portal. The problem is that we want to get hold of the record number in order to use it in an onLoad catalo...
Hi Everyone.I have a requirement where i need to add groups of one variable to other variable in a catalog item. We have one variable called AD group, and other variable Company groups. This company groups is a list collector variable it has referenc...
I created an Order Guide using rule-based conditions. When submitting it, I select a value in the quantity variable, but the summary page shows the number of items added instead of the selected quantity for each catalog item. How can I fix this so th...
Hi,1. As per ServiceNow Data Changes are not captured in Update Sets. My confusion is what are Data Changes ? and can someone please provide me with example. 2. Will Simple, Advanced, Dynamic reference qualifiers capture in update sets?3. Will Dictio...
Hi, We are currently facing an issue with our record producer used for submitting incident records. The form contains around 19 variables that users are required to fill out before submission.After submission, under the incident ticket, there is a se...
Hi, I have a client who wishes to implement ServiceNow-JIRA Integrations and need help on different approaches I can use to implement the below requirement please- 2 way integration with Jira for incidents and service requests.Tickets will NOT be cre...
I have a catalog item that triggers subsequent catalog tasks if the user selects the options.We’d like to add inbound email as a trigger for this catalog item. What’s the easiest way to parse the email and create an RITM?My Email sample:Subject: Onbo...
Hi, I have a nine platform analytics reports in HR agent workspace dashboard. Here i want to excluding two repots and show remining seven reports to "software" group users.How to retrict those reports based on group in platform analytics and can anyo...
In the 'Coaching' application, according to ServiceNow it should be possible to manually assign training material to a trainee. However, I can't find the 'Assigned course items' related list for this. I checked under Configure → Related Lists, but th...
Hi, I have added ITIL Role for Start Work Button and Complete Button UI Actions in the Problem task. And ITIL users can view start button in the form but not complete button. Can someone help me why ITIL users cannot see Complete button in the Proble...
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