Hi Community,If a comment is added on the RITM, it should be reflected only on the active task’s comments. If a comment is added on a task, it should also be reflected on the RITM. However, if a comment is added on the task and it reflects on the RIT...
Hi Everyone. I have a requirement. we have 1 parent table and 1 child table. in Parent table we have related, from where we are allowing to create child records.Requirement is New button should get disable or Hide after 7 child records got created fo...
I need to pull a report of users with no roles and no groups.
Hi Community, I have build the service catalog form, which as has 3 checkbox variables mentioned below 1. Legal Transfer2. Location Transfer3. Department transfer Based on selection of these, it shows the questions below Example if Legal transfer is ...
I have an inbound email that is coming with data in separate line, As is email actions are not creating and updating the fields. How can I parse this? Type:Test TypeDate:02-03-2025Any idea how to get this working?
Hello Experts, i want to create a relationship for requested item table which displays the change request created from the requested item. Similarly i want to do it for change request which displays the RITM from which it has been created. Please hel...
I'm trying to edit the fields that are depicted on the header section of the esc portal when a user selects My Requests, then selects one of the incidents, as per the attached image. Simply adding the fields to the Service Portal view have no effect...
Hi Team, Can someone help me with the requirement where : I have created a relation between two tables both are extended from task, if I am creating a new record from related list New button the field should auto populate.
HiWe like to insert a link to a Catalog Item in a "regular" list.I know there is a field type "URL" and another type "HTML".Unfortunately, the HTML field type only works fine on the form itself and the URL field type does not allow setting an display...
Hi All, I have create 1 custom table in witch there are 2 approvals, now my requirement is I want to create request in 2 catalog item once 2nd approval will approve the form. kindly let me know how to do it. Thanks & RegardsJP
Hi,I have an issue where RITM is initially assigned to the right group, but then system reassigng it to the wrong one. The issue is observed in production instance, but in UAT everything is working fine. I have verified that nobody messed with the bu...
Hello all, I am looking to use a UI Policy to dynamically show or hide a field based on another fields value in the same form. The basic process I envision is that when a boolean field is checked, then another field appears. Can this be done w...
I am getting an error when I run gliderecord query to syslog table from scoped-app in San Diego Security restricted: When targeting a global resource, only ServiceNow authored scopes are allowed as sources Couldn't decipher the stack trace resulting ...
Hi,in CSM Workspace, next to the ‘details’ tab, we do have customer information tab. just to beside that we require a partner information tab which should give the partner related reports -we have field called “partner” in case table which is a refer...
I used a Script Include + Reference Qualifier approach:Used GlideRecord on has role table to find all users with ITIL role.Retrieved current user’s department.Returned a custom query using sysIDs IN and department in the Script Include.var refrence_...
