How to delete the record in asmt_metric table
Hi,I am not able to delete the record in asmt_metric table.Do we need to do with any ACL's if yes please let me know.Can anyone please help on this, It will be gratefullOOB ACL's:Thanks!
Forum Posts
Resolved! Best way to cleanup inactive Catalog items and its associated records.
We need to remove catalog items that have been inactive for more than 6 months. This cleanup will include deleting associated variables, client scripts, UI policies, and UI policy actions.Is there an out-of-the-box (OOB) solution to handle this clean...
Resolved! PagerDuty Spoke Flows and Actions for On-Call Scheduling
I’m seeking guidance on overcoming a challenge related to on-call scheduling within our Service Management implementation. Our organization uses PagerDuty for on-call scheduling and escalation management. We have both the PagerDuty Platform for Real-...
Resolved! costs and savings associated with change tasks and CRs
To run reports on net costs or savings from implementing change, has anyone added currency fields associated with a specific Change Task or CR?
Resolved! What can the incident_manager role actually do that ITIL can't?
Components installed with Incident Management - Major Incident Management details that the incident_manager role has the following abilities, emphasis mine:Manages incident properties and major incident trigger rules.Can create and edit Communication...
Separate catalog items or unique catalog item for different operations related to a common topic
Hello,Let's take a use case (or actually a set of use cases) where users should be able to request different operations related to a given item. Let's say for instance operations such as installing, moving or disposing a server. Knowing that these us...
Resolved! In Employee portal once i click on Reopen button a popup with additional comments should appear
Hello All,In Esc portal we have action called "Reopen" this shows to the resolved incidents and when clicked on it it directly makes the incident to in progress state.What i want to achieve is when clicked on it i want to show a popup with additional...
Service Bridge: Remote Choice Dependency Configuration Help Needed
In Service Bridge, how can we use Remote Choice Dependent On at the field level in a Remote Record Producer where the field is Remote Choice–enabled?I have Field 1, which is linked to a Remote Choice Definition, and Field 2, which is also linked to a...
Resolved! How to deactivate the oob readonly dashboard on sow
Hi,I want to deactivate the oob dashboard under service operation workspace so here i cant able to deactivate due to readonly.Can anyone please help on how to deactivate the oob dashboard. Thanks!
GlideImportSetLoader and GlideImportSetTransformer in ServiceNow
In complex ServiceNow implementations, bulk data loads from external sources are a common requirement — whether for configuration data, CMDB population, or integrations. Generally, we use UI buttons to load and transform the data into the ServiceNow ...
How to create break glass acoount and enforce mfa for break glass accounts
Hello Everyone,I want to create a break glass account and enforce mfa.i know from Yokohama release onwards mfa is enforced.as break glass accounts will login using local logins i want to enforce mfa for them.How i should achieve that also what all pr...
Interview Scenario – ServiceNow ITSM Integration
Problem StatementHR team maintains employee data in Excel / Google Spreadsheet.This data must be fetched every Monday and stored in a ServiceNow custom table for further processing. SolutionUse ServiceNow REST Message (Outbound Integration) with a...
Set the field values from url on a form
I have a UI Action which when clicked redirects to a new form and now I want to set the values from the url to the fields for that I have written the UI action script for redirect and setting the url and one client script for setting values from url ...
Resolved! HyperLInk in field label
Hi All, I have having one req where I want to add a choice field "Has the demand been reviewed and is it in-line with tech standards and architecture principal?" where " tech standards" & "architecture principal" are hyperlink in the field display na...
Resolved! Incident Line of Business Displays Backend Value When Created from Specific Catalog Item
Hi All,There is a Service Catalog item that is used to create an Incident. The catalog item includes a Line of Business field, and upon submission, the selected Line of Business value is mapped to the corresponding Line of Business choice field on th...