In our weekly release process, we do the review via a Confluence page where teams create their technical support notes and had it reviewed for approval if no concerns. We are exploring the automated creation of Change tickets from these technical not...
Hi,While testing roles, I accidentally removed sn_hr_core.admin from admin role as admin.Please find the below screen shot admin role with sn_hr_core.adminNow, when I try to add the sn_hr_core.admin as admin, I do not find the role name in the availa...
Hi all, It is possible to manually define the state of the vendor in the company table (e.g. Selected, Terminated and so on). When a Vendor Manager uses the VMW, the state of the Vendor is Operational?The other states have to be manually updated beca...
Want to create a report that gives statistics on DTS usage for below Incident / cases / task notes Catalog & Record producer)Knowledge Live chat
Has anyone had an issue in SOW 6.1.4 where you cannot amend the destination URL even as an admin and I'm in the right Application Scope, the field just remains greyed out, been through the usual rules and policies etc but can't see any reason why. W...
(function calculatedFieldValue(current) {try {if (!current.sys_created_on)return '';var created = new GlideDateTime(current.sys_created_on); // creation timevar now = new GlideDateTime(); // current time// Determine the start of the current week (Mon...
Hi Support Sales Team,I recently signed up and filled out the form to explore your ITSM system. However, after logging in, I’m seeing a message prompting me to contact sales.I was hoping to explore the platform using the free version, if available. C...
Where are the timeframe conditions for sending anSLA breach warning notification defined?A. SLA definition recordB. Default SLA flowC. SLA Properties applicationD. SLA trigger conditions
Hi , Can anyone please explain me the detailed process of "incident to incident integration". @Ankur Bawiskar Thanks,Spandana.
Currently we have ITSM professional license subscription. Can some one help me to understand what is the cost associated with Microsoft Intune spoke or is it free to install from app store.we are trying to integrate Intune with ServiceNow CMDB.
Hi, We have a requirement to create a report based on users viewing a KB article who did NOT create an Incident within 24 hours of viewing the article. I believe that for this, we have an OOB solution using Success Dashboard and Deflection Metrics. I...
Hello Everyone, I have created the standard change from the incident. but the parent field on the change form is not populated with incident sys id. I know there is an OOB UI action that calls OOB script include for standard change StdChangeUtils().g...
Hi Team,Can we achieve the below functionality on the service catalog form, it should show the user's photo and other details as well. Please help here. Thanks,Sakshi
Hi All, The same email script and email template is used in about 7 to 8 Notifications that's why I am using system properties except hard coding . I have mentioned the Email scripts used in notification and email layout of email template for your r...
