Dear All, I have a straight forward requirement i.e. when users type/clicks in below linkhttps://<instance_name>.servcie-now.com I need users to redirect to https://<instance_name>.service-now.com/login_with_sso.do?glide_sso_id=<sys_id of Azure Iden...
In flow designer I want to perform same actions for two conditions, like if condition 1 satifies i want to perform action A and if condition 2 satisfies also i want to perform action A. Is there any join like condition present in flow designer where ...
I have created 4 different Jira webhooks on four different tables, should I create 4 different policies and registries or can it be handled within a single registry and policy.Also, the webhooks are similar just create on four different tables, can i...
i enabled the attribute to enable Enable barcode scanner but it is not working and set it as a string but nothing happens when i used it on the iphone
Hi,I'm working on a customization in the Portal where we want to make knowledge article links(Permalinks) smart enough to automatically load the article in viewer's preferred language, if available.- An agent shares a Knowledge article permalink to s...
Hello, your insights would be helpful in resolving an issue with interaction pleaseUser case: Inbound action is creating record on interaction table. By default, incident gets created and linked to the interaction.Issue: When an email is send with at...
Hi all,My requirement is to store MRVS Row data in below Sample object format in SCTask'su_stp_payload field, MRVS has multiple rows and multiple tasks are getting created based on MRVS data. Sample Object :{ "RequesterUserId": current...
I have created a Microsoft Form and integrated it with Power Automate to automatically create a request ticket in ServiceNow when a user submits the form. In Power Automate, I’m using the Create Record action to send form responses to ServiceNow via ...
Hello Community! I have a need to send notification to the incident assignee when all the incident tasks are closed. I have searched for some solution and I found this: https://community.servicenow.com/community?id=community_question&sys_id=094c8b6...
I created a pivot format report to show duration of RITM in each state. It shows the duration along with (1970-01-01) format. ow to fix it?
Hello, For POC, I want to implement inbound email actions in my PDI.Just wanted to check if it is possible to configure an Email Account in PDI or not.I found one link here: Sending emails from PDI TIA for any help on this.
When we click on the paperclip icon on the incident form it opens the attachment UI page.I want to add message for the users to let them know the maximum allowed size in the ui page itself.But I am unable to understand where to put the message and ho...
In a catalog item there is a single row variable set which has couple of variables. Inside the variable set there is an ui policy which is setting 2 variables form the variable set mandatory and visible based on the condition zone is A and have an ac...
Hello community members, Has anyone come across issue where emailid gets truncated even after correction? There are few users in our system who have very long name , as a result there userid(which consist) of email is getting truncated , both email ...
I have a custom URL that directs to instance for all users. I have created a business rule to check the user role and direct them to Service portal if the user does not have ITIL role but it's not working. Is there a better way to redirect non-ITIL r...
