On-Call Scheduling question
Has anyone setup an On-call roster to send an email to a group or send a teams message to group instead of the primary user that is on-call. Is this possible without custom code/workflow?
Forum Posts
Unable to click on certain donut filters on Service Operations Workspace landing page
Hello. We are in the middle of a Service Operations Workspace implementation for a customer and currently looking at the landing page. Our problem is that when clicking on the donut filters, the list below doesn't change. Clicking 'View all' is not a...
Resolved! Report recoverd
Team,Is there any way for me to recover the SNow reports I created under my Group?I was the part of this project and created the reports , however i left the project and for some reasons again I back to the same project and my ID got disabled, now I ...
Resolved! Missing filter / funnel icon on related tasks UI Macro popup - New UI Only
Perhaps this is a quirk of the new Polaris UI... We have a "Related Incidents" UI Macro associated with our configuration item field. In UI16, when we click the related incidents button, this modal pops up: Note the funnel icon that allows you to m...
How to resolve MIME type issue after adding the extension under glide.attachment.extensions property?
I have recently added the file extensions (cbl, cob, wsdl, ccp, cpy, raml) under glide.attachment.extensions property to enable user add those files in the ServiceNow as a valid attachment. However, after adding them the file extensions cbl, cob, wsd...
Resolved! Creation of related record in task_outage table
Hi Team , can somebody be assist me with the script , When a record is created in the cmdb_ci_outage table, it should automatically create a related record in the task_outage table
Resolved! When to use state model and when to use state flow
Hi, I am building a scoped application and defining a table extending the task table within the same. I want to define custom states and state transitions for the same. For defining state transitions, should I use state flow or state model. Kindly su...
Remove choice field when a specific value selected in a reference field.
Hi All,When service field in change form is selected as "SAP Enterprise Services" remove choice "low" from Risk field except this addback the choice "low" to the Risk field for other values of service field. I have tried the below onchange clientscri...
External user should create record
Hi All, I have requirement in which external users whether their account available in service now instance or not, they should be able to create incident in service now. A link will be shared to external users and after clicking on Link form should ...
Resolved! Send attachment in email
Hi, I have an attachment field in the record producer. After closing the record, an email will be sent with the attachment as a link. I'm trying to do this using the "Send Email" action in the flow. How can I do this?
In the flow design, how to exclude one person from approving the request?
Hi, I have a requirement where, in the flow design, in the "ask for approval", I've added a group for approval process, but I need to exclude one person from approving the request who is the part of that group.How can I achieve it? Thanks in advance!
Resolved! Order Guide Two Step Checked, but not Working
I have created this Order Guide and selected Two Step, but it is not removing the Summary tab. How can I enforce a Two Step Order Guide? This is our first and only order guide if that matters.
UI Configuration for the Service Operation Workspace
Good day to all, I am hoping that I can get some help with a configuration of the SOW that I am trying to do. I have attached 2 images to this post in hopes that I could get some assistance with this. Here is what I want to do. One of the ima...
SLA definition fornchange request
Hello I want to set SLA Definition for change requestWhen change request is scheduled,Plann start date > 1 secondSLA is active and start calculate How to config this? I already check but still not found at plan start date
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