Resolved! Edit access on a field for only particular role
Hi,I have created a Check Box field in incident form. I want that field to be made true or false only by the incident manager role I created. Please help.
Forum Posts
Flow designer creating 2 tasks one after other but the other flow is closing the RITM.
Hi, We have a catalog item which has a flow to create 2 tasks one after the other which is working as expected from flow. the challenge here is we have a flow in flow designer which will run on the SCTASK for all the items to see if there are inactiv...
Contextual Search Configuration for searching knowledge article.
I have configured contextual search for the catalog items' Short description field by creating entry in Record producer configuration. But instead of searching the entered keywords in Short description of knowledge article, it is searching the keywor...
Resolved! How to create duplicate relatedlist in any form
Hi All, Can we duplicate the related lists on the same form.? If yes, how to do it. I am having feature and release tables , where in feature record, there is a reference field of release table with field name parent. So, it created a related list on...
Resolved! Business Rule issue - triggers twice when comment is updated via email
Dear Team, We have business rule : Jira_Webhook_Commentsupdate. This rule should ideally gets triggered when someone updates the comment on Incident, and the Jira_ref_id field is not empty i.e. have value. In regular scenarios i.e.: when someone upda...
Resolved! Highlight VIP caller in client script
Highlight VIP caller in client script
Resolved! Hide UI actions for RITMs raised from a specific catalog item
Hello, we have one TSC which generates RITMs containing sensitive information. Most of the fields/variables in those RITMs are now hidden with the help of ACLs and catalog UI policy, if users dont have the required role. I'm however struggling with t...
Resolved! How to fix View by user role
Hi, experts. I would like to fix View by user role. I have created one user and one role and assigned that role to that user. I would like to do the following. 1. I would like to create a view that only that user can use. 2. If that user is in contro...
Resolved! Document Viewer's workable in service portal view?
Reference: https://docs.servicenow.com/bundle/sandiego-platform-user-interface/page/use/using-forms/concept/Documentviewer.html I am curious. If I create a service catalog with attached WORD file to hyperlink, when I open this service catalog in "s...
Resolved! Can we override "--None--" value for a dependent choice list?
Hi All,I have been attempting to override the "--None--" value of a dependent choice list to "--", but unable to do so. I have tried to implement the same by using Choice List table(through NULL_OVERRIDE) and onChange Client Script (through addOption...
How to create Dynamic Subject of email client Template?
I want to set the subject of my email client template:- I created an email script and used:- email.setSubject(''); and called the email script with tag ${mail_script:'name od email script'} in the body of the template. But the value of the subject is...
Dynamic Recipients in Email Notifications
Hi Guys, Need a quick help. How to add users in email notifications recipient list from Watchlist? Can we add them in the CC list?
How to grant access to extended task table?
I created a custom table that extends to a task table. I have a workflow attached that creates tasks. I'm trying to figure out how to grant access to the tasks that are created for the custom table. I did a debug security session and I am thinking...
Resolved! Icons for Service catalogue items
Dear Community We are looking for a place where we can buy icons and images for the catalogue items we create(mostly SAP, Workspace, network, Microsoft, Information technology items etc). We are are ready to subscribe, we nomial cost.
Impersonate User in Service Portal
Hi, I have created a new custom service portal, Can anyone help me to insert the option of 'Impersonate user' and 'End Impersonate' in user menu of service portal. Note: There is already OOB 'Impersonate user' but unable to insert in User menu. Th...
