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Roles needed to work Requested Items?

I have several categories in our Service Catalog.  How can I restrict an employee so that they can only see one particular category in our Service Catalog?  Would I need to create a role and if so, which roles would be needed to see and work on only ...

dlively by Giga Expert
  • 4128 Views
  • 4 replies
  • 0 helpfuls

Default sorting for Gliderecord output

We have the below code in our Business Rule to set the 'assigned to' field : current.assigned_to = "";   var getgrpUsers = new GlideRecord('sys_user_grmember');   getgrpUsers.addQuery('group',current.assignment_group);   getgrpUsers.addQuery('user.ti...

Vibhuti4 by Tera Contributor
  • 2971 Views
  • 5 replies
  • 2 helpfuls

Can OAuth be used in Scripted REST Api ?

I was looking for options to change the authentication type of Scripted REST API, I couldn't find any for OAuth in security tab.  Is this possible, If yes , where can I set it up. Also is OAuth linked to a user account ? or it is a totally separate c...

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quiksilver by Mega Guru
  • 4434 Views
  • 4 replies
  • 1 helpfuls

How to Clone a full Service Portal Site

Hello Exists any way to clone a Service Portal Site? similar to the button "Copy" for the content management sites I have been looking for a way to achieve this, and don't see a similar function for Service Portal Thanks! Jesus

jleon by Tera Contributor
  • 4396 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to do record validation for requests submitted through ATF?

I'm trying to work with ATF to automate catalog testing tasks, and I'm wondering how I would go about validating record information based on requests generated through ATF. Basically, I'm adding a handful of catalog items to my cart and checking out ...

Moe Murphy by Mega Contributor
  • 4509 Views
  • 1 replies
  • 2 helpfuls

Multiple dependent Values

Hi Friends,   I have below incident form which are all dependent values. Up to "Place" field , I have defined Choice as per dependent value , but now same "Types of services" are present in different places with different "Service Identifier" , I mee...

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Samarendra2 by Kilo Explorer
  • 5225 Views
  • 5 replies
  • 0 helpfuls

Resolved! Filter out changes from My Approvals widget

Dear Service-Now'ers, I'm trying to achieve to filter out Changes from the My Approvals widget used on the Service Portal. Currently Changes are also shown in the My Approvals widget, but these are managed by the CAB. Meaning all the CAB members see ...

Quinten1 by Mega Contributor
  • 2399 Views
  • 4 replies
  • 2 helpfuls

How to redirect email to other email address?

I have a requirement,if sender's email contains 'xyz' or 'abc' create a ticket else redirect that email to email@company.com.How to achieve this?i have created inbound email action for 1st part but looking for help for redirection to other email addr...

Madhavi5 by Giga Contributor
  • 3093 Views
  • 3 replies
  • 0 helpfuls

Check for Attachments on Service Portal

We have a onsubmit script for CMS that worked fine but this is not working on Service Portal.function onSubmit() {     //Type appropriate comment here, and begin script below       var sys_id=gel('sysparm_item_guid').value;     var gr = new GlideReco...

mattrom1 by Giga Expert
  • 8752 Views
  • 5 replies
  • 2 helpfuls