Hello,I'm trying to set a workflow to get the value of a requested item variable.I tried to get these information using the GlideRecord sc_item_option_mtom but the request sys_id never match the the request_item .Do you have an idea why ?Thanks in ad...
I need to create Scheduled Jobs following a script we created that initiates a Catalog Item, and the Scheduled Job needs to run daily and exclude weekends but I don't see how to select Daily excluding weekends. Any suggestions/direction would be appr...
Hello Team, I have field called fee, which should contain numbers and $,could you help on this, as it should take special character like $ var regexp = /^[+]?\d*$/; if(!regexp.test(newValue)){ alert('Please enter numeric value'); g_form.setValue('u_e...
Hello, I have a catalog item where I have created a reference variable called "Requested by". If this field is the same user that the approval is going to I want the approval skipped. How do I accomplish this? Thank you in advance! Joe
Hi All, I am trying to ITIL role from user who hasn't been logged in for 30days. But the thing here is user has got this role inherited from the ITIL group. So I need to remove only role, but not want to remove him from group. Is it possible? Thanks
Ok, I really thought this would be simple. I've setup our service catalog. I've added the categories I want seen. But why can't I add icons to the category widgets on the service catalog page? Why is my only choice to "upload" new images? When I setu...
Hi, We are seeing some unnecessary debug logs in Service Now production environment. I would like to disable them. Is there any property which we can use to disable them Thanks, vimal
Hi All, I am populating Manager of user in opened_by field using script include and Glide Ajax. The opened_by field has logged in user by default. So I want it to work on both onLoad and onChange. The thing here is, for suppose user in opened_by fiel...
Hi All, As per the OOB functionality, If the knowledge article is 'checked out' and the new version is published. If the users sends the knowledge feedback from Service portal to the knowledge article.. the notifications are getting triggered to user...
Hi All, As shown in screenshot, how can hide the options label on platform and in portal. I can create a custom label to replace the options, but if I hide the custom label all check boxes will be hidden. Thanks!
#itsmI need a pdf view of the RITM but through printer friendly version few variable fields are not visible in pdf. I need to find the source of the "printer friendly versions" script or a way to get those fields in pdf which are visible on RITM.Can ...
We have a peculiar issue of some RITMS's are in closed complete state but Active is still true. When the associated SCTAsk is closed using UI action Close Task and comment is added at the same time Requested Item is getting closed but Active is stil...
how to save the form using ui action in client script,i have one button when i click that button how the form is save?
Hi, Below is a Ui action where INC when promoted to Major Inc, vendor filed should auto-populate. it is working fine except the else part has some issue when Manulife Internal is already present in the vendor filed it should not add it twice. Can so...
I am having issue in ACL.I want a checkbox field in user table to be edited only by the user who's profile it is. Nobody else has the right to edit that field. For eg. I can make check/uncheck that field in my user profile. Nobody else can do.I have ...
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