ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Service Portal - Search Return

Under Service Portal Any Item a search returns 0 results. then The Request form should be presented with the following text "Hmmm looks like we haven't got that item in our catalog. Please submit this form in the meantime"  As of now we are getting a...

Vasuki by Tera Contributor
  • 1003 Views
  • 8 replies
  • 3 helpfuls

return false; not working in on change Client script

function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } if (g_scratchpad.x == '5 year') { var answer = confirm(" are you sure to change long term holding "); ...

Ganesh K_ by Kilo Contributor
  • 2032 Views
  • 6 replies
  • 3 helpfuls

Emails are getting set to send-ignored.

Hi Experts, We have a notification when a KB article gets a rating and comment through the service portal, and the notification is sent to one particular email address, which is not a group or user in ServiceNow. The notification is generated but not...

Mohammed20 by Tera Contributor
  • 4074 Views
  • 18 replies
  • 0 helpfuls

Resolved! How would I limit a UI action to a certain group

How would I limit a UI action to a certain group? We have a group in ServiceNow and want UI action tabs should be visible for these groups members only and below condition already in placed. Now want to add one more condition for limit the access to ...

Abhishek64 by Kilo Contributor
  • 2491 Views
  • 12 replies
  • 1 helpfuls

Transform Map run script syntax won't work in onAfter/onBefore ?

The syntax --> target.city = source.u_city + "(" + source.u_state + ")"; works in run script of a transform map but when I try to run the same syntax through onBefore or onAfter it doesn't work.  My question is, is the syntax a bit different in Trans...

Nolan4 by Tera Contributor
  • 1755 Views
  • 5 replies
  • 1 helpfuls

Is there a way to create a catalog item that will create an RITM and then automatically assign a separate catalog task to every member of an assignment group?

We are looking to create a catalog item that we can use to create an RITM that then automatically assigns separate catalog tasks to every member of a specific assignment group. Then, the RITM does not close until all catalog tasks have been completed...

Jeremy F_ by Giga Expert
  • 2255 Views
  • 3 replies
  • 1 helpfuls

Resolved! workflow catalog task script

hi guys, i need script for workflow catalog task when selects any application in i need to automatically  assign to application support group   pls help me guys. Thanks in advance.  

suresh51 by Tera Contributor
  • 1087 Views
  • 7 replies
  • 0 helpfuls

Resolved! How to Cancel the workflow execution through UI Action

Hi All, I have written the below code but nothing is working. Please suggest. Please note that the UI Action is on my custom table. function withdraw(){ if(confirm('Are you sure you want to cancel this request?')){ //Call the UI Action ...

Suzy by Tera Contributor
  • 1078 Views
  • 7 replies
  • 2 helpfuls

Resolved! Is there a role for template admin?

Hi all, in setting up roles for template gmgt (e.g Incident Templates), there are 3 roles I can find: However, we require an additional role which would be something like "template_editor_admin", which would allow a user to manage and edit all templ...

find_real_file.png