How can I have 2 different email subjects in one email notification
Hi All, I have a requirement where based on some conditions I have to show different email subject to different groups. Can you help me with how to acheive this ? Thanks Pranav
Forum Posts
How to show drop down values based on Country
I have created a string field in CMN location with choice values and given the dependency value as Country. I have created one more field on task table with choice data type given cmn_location table as the choice table. On Incident table when I selec...
Resolved! security constraint message while accessing custom table
Hi Expert, Thanks in advance . While accessing the custom table for non admin user security constrain prevent access to requested page gives. Total 33 ACL , no Before query BR .and only 6 acl for read level, Do i need to check anything else? Please ...
Excel sheet data import to MultiRow variable Set
How can we load data from excel sheet to Multirow variable set.
How to check instantly , whether a Scheduled Job is working or not?
How to check instantly , whether a Scheduled Job is working or not?
Resolved! How to I see the service portal variable on the RITM
I'm trying to get what the customer inputs into the service portal form variable "description" into the RITM "Description" string field. See attahcment.
New non-prod environment setup
We've recently acquired another non-prod instance to use and I was looking for some best practices to set this up.Could I confirm If I can simply:1. Request a clone from our prod instance to the new one ?2. Set-up the remaining items e.g. email setti...
Resolved! What are Outage Incidents?
Hi. What are Outage Incidents? And how are they different from Incidents? Please give examples too and not just the definition.
Resolved! Display variables that are references in email notification
Hi, I want to display variables content into a notification Accessing variables doesn't work directly in notification HTML so i've created an email script I can display some variables (e.g. a date variable) but I can't get others like reference to s...
Resolved! Scheduled Job with Task using a template
Hello, I am looking for the best way to scheduled jobs and creating tasks using templates. I need a template that I can assign to different accounts. I have been successful at creating the scheduled job, manually executing it and creating a task. I...
Client script in scoped application is not executing the script include
The requirement is to create the pop up dialog box with all the attachments that the HR case form has when ever the handover checkbox is checked. I have written the on change client script and called the script include using glide ajax. It is showing...
Business StakeHolder in ITSM
Hello Experts, I would like to know what all modules/tables the business_stakeholder can read in ITSM suite? Thanks, Rocky.
Resolved! In the Report , not able to move/go to the 2nd page to view Reports
Hi, I have this report, When I am trying to See all the Records, I see only 1 Page and I am not able to move to the 2nd Page. How can I achieve that? Thanks, Vaishnavi
Resolved! Can demo data be added at a later point of time after installing plugin
Hi, I have installed a plugin, and I forgot to check add demo data. Plugin is installed already. Will I be able to add demo data now? If so, how? Kindly help. Regards Suman P.
Resolved! if Name is already exists then in next new record that name should not accept.
Hii All, On Incident Table create a field called Name (it must be unique), when user enter name in new incident record and if Name is already exists in incident record in name field it should not accept. it shows error message('Please enter a Uni...
