Hello, I just learned that the Checklist Formatter does not show on the task in Agent Workspace. Here is ServiceNow's response: Details. The 'Checklist' is not showing on Agent Workspace view is because the 'checklist' is a UI-Macro and Agent Work...
Global Search functionality not working properly when searching on CSM Portal. When searching for cases related to "unable" and "mobiliti" in Global search on Home page of CSM Portal, no cases are returned on CSM Portal but when searched for in their...
Hello Developers! I am trying to get only managers in reference field on incident table. I have tried with manager is not empty condition in reference qualifier, it shows users those have managers. But I need to get only managers in field. Please any...
Hey there, I tried creating a Standard Change Request by Creating a Run script in Workflow and invoking Standard Change template. The CR is getting created with the defined values of the Template, however the type is getting set as Normal rather than...
How Add tables with rows and columns in the catalog item.I am having catalog item as shown in below image.By the click of an add button want to add rows and columns.
Currently, we send notifications out via SMS,email, voice mail. Is there anyway with ServiceNow to send a notification via a phone call? (phone rings)
Hi All, I need to validate a single line text field with only comma separated values. Case 1 : With one input it should return true, example: Abel Case 2 : With multiple input it should return true, example: Abel tuter, Sys Admin Case 3: Any special ...
I want to make a little space at the top of the Service Portal container as shown in the image below. How can I make it?
Hello Team, Is it possible to add Multi row variable set values and pass those value on to a separate field present on task table.
Hi All, I may be overthinking this but would like some input. I have a scenario where on a catalog item, I have a reference variable to the sys_user table. Based off of the user that gets selected, i'd like it to display in a Multi Line Box (or maybe...
How do you change closure codes on change tasks to be different? Is this a customiziation to the system?
Hi All, How to show a choice list option only to one group and for rest groups remove that option. I did tried by using display BR and client script still getting result, let me know if anything wrong in my script display business rule:- Table= sc_...
We have a client catalog script in a variable set attached to multiple record produces. The script works without issue. What I would like to know is if there is a better way of doing this. When I run diagnostics on anything containing the script I ...
I've got some out of the box workflows for change requests that fire when a certain type of change is raised i.e. Standard, Normal and Emergency. I needed to modify the Standard Change workflow to remove a step, so I copied the workflow, made the e...
Hi All, during dataload , we want to ignore insert record if the same record already existing in table , which way can we ignore inserting record ?can we update reject in choice action or need to write transform script?
