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Resolved! How to make a field multiline text field on incident form?

I want to create a field called "Problem statement" and it should be multiline text field.. how can i do that? should i use String UTF-8 type? or what else? because there is no direct option of a multiline text available.  

Ritu22 by Kilo Contributor
  • 4611 Views
  • 4 replies
  • 7 helpfuls

Resolved! add day to a date field

I have two field "MI service restore(u_time_when_the_resolved_notif) and MI action due date(u_mi_action_due_date). I want to add 7 days to MI service restore and display in MI action due date. I have written Business rule for this but it's not  displ...

Sowmya20 by Tera Contributor
  • 12276 Views
  • 22 replies
  • 3 helpfuls

GlideappVariablePoolQuestionSet

We have a catalog item "Hardware Request". The catalog item on the portal asks for Address and Phone number. However,  we have notification triggered to manager to approve if the laptop is non standard. We do not want manager to see employees phone n...

Simran321 by Tera Expert
  • 2225 Views
  • 2 replies
  • 3 helpfuls

Virtual agent topic Keywords not searching

Hi, I activated a OOB virtual agent topic 'open IT Ticket', but i am facing this weird issue that, when i am searching with few of the Keywords in chat it's not showing the topic. For example there is a key word 'issue' for 'open IT Ticket' topic but...

Resolved! Approval is not required

Hello, My name is dialy gningue,i hope you will find a solution to my problem. we’re working  on  sub-prod instances (dev and QA) and we are currently working on change management application, and for some reasons that are still unknown, on changes a...

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Dialy by Mega Contributor
  • 3843 Views
  • 16 replies
  • 1 helpfuls

Resolved! Documentation for "Manage IT Skills"

I'm looking for the documentation for the new module in the Skills application called "Manage IT Skills". It points to a page $ng_skills.do. Even though we've been making some small use of the skills module to assign skills to engineers, this page re...

Ui actions to send an email

Hello community,I have an requirement in which i have to create an button using ui actions which is visible only when an particular sub-category is selected and on clicking the button an email should be sent to the client. Please provide me with some...

nehas by Kilo Contributor
  • 8833 Views
  • 18 replies
  • 2 helpfuls

Resolved! How to disable Attachment document in incident form

Hi Team, Can someone help me on how to hide attachments from incident form. I have seen many post related to hiding attachment icon(paper clip). My requirement was to hide the document itself from form based on view. Any help is appreciated. Regards,...

Preethi5 by Tera Expert
  • 3565 Views
  • 10 replies
  • 3 helpfuls

Resolved! Stop SLA when additional comment entered

Hey folks,  So I have been working on creating an SLA for a specified group that closes out when a user enters an additional comment on the work notes. I am not allowed to create new fields on the incident table (so creating a true/false field then h...

Chris77 by Kilo Guru
  • 4097 Views
  • 8 replies
  • 2 helpfuls

Resolved! Require Video Conferencing (CMDB CI class ) Table Details

Hi All, We have requirement to load "Video Conferencing" data into Servicenow (through data source excel sheet). But I'm not able to find any table with name "Video Conferencing". So now I'm looking for any alternative table to load "Video Conferenci...

patSnow by Tera Contributor
  • 3800 Views
  • 5 replies
  • 3 helpfuls

Checking a List Collector for a Value?

Hi All,Need some help with scripting please.I have a list collector with a long list of left bucket values. I also have a workflow in which I want to check for a chosen rightbucket option. If there's one particular option in the list of options chose...