How to create csat report for incident
Hi all, How to create csat report for incidents ?
Forum Posts
join() and get.Value instead of push and toString()
Hello all, in the following script: function testing { var sysIDkey = []; var GRfilter = new GlideRecord('incident'); GRfilter.addEncodedQuery('category='hardware'); GRfilter.query(); while (GRfilter.next()) { sysIDk...
Same Workflow is initiating twice for RITM and duplicate tasks are getting created
Hello All We are facing an issue, that same workflow is getting attached for an RITM, which is creating a duplicate tasks under the RITM. As per the design for one request two RITM's will be created and for RITM 1 and for RITM 2 workflow should trigg...
Resolved! If condition to check if manager is null not working
Hello, I'm trying to create a workflow if condition to check if the requested_for.manager field is empty. I used the following script, but it's not working: answer = ifScript(); function ifScript() { if (current.requested_for.mana...
Resolved! How to trigger a notification when due date is approaching? using flow designer
In a table I had a field "Due Date" now suppose -> When due is approaching in 30 days I need to trigger a notification... -> and when due date is approaching in 15 days again need to trigger a notification.. Is it possible...
Resolved! Schedule report on demand
Hello, We need to send a report on demand to its requestor. The idea is to have a catalog item requesting a specific report. Once the request is submitted we can use the dedicated schedule job created for that report and run:SncTriggerSynchronizer.e...
Resolved! How to popup static HTML table content with 8 columns of fields in service portal
Hi, I am née for service portal. My requirement is to when onclick of a button popup a static HTML table with some content. If any one has done like this requirement earlier can provide me code or what needs to be config?
How to use onUserchangeValue(function fn) { } ?
Hi , Please can you give me the scenario for the use of this script: onUserChangeValue(Function fn) this function how to use and where var handler = function(fieldname, originalValue, newValue) { console.log('The field ('+ fieldname + ') has a ne...
Why am I getting 'No Preview available'?
Hi Community, Reference Icon not showing preview We have a requirement where we need to populate other fields with the correct data when clicking on selected location.For this I have writtenscript include and on change client script, It is working ...
How to change field display value on a reference field.
On the Change Request form I have a reference field that points to 'cab_meeting' table. When the user selects this field a list of upcoming cab meetings are displayed. They are displayed by name with start date as an additional column. When the user ...
Inbound Email actions and email properties
We have configured our environment so we only have active new and reply inbound email actions. No active forward actions. We also set glide.email.forward_from_prefix = '' and glide.email.forward_subject_prefix = ''. Instead we moved all forward prefi...
Resolved! GlideSecurityManager and Service Portal
Does anyone have any experience working with the GlideSecurityManager API? I'm looking to update a user's roles dynamically without the need for them to sign out and then sign back in and came across some really interesting posts on the GlideSecurity...
Solution - Communication/Data Circuits in CMDb
Our Network and Telephony teams wanted a way to manage their circuits in the CMDB and be able to use them for things like Incident/Problem/Change Management. The existing circuit table in CMDB is for power circuits (contains fields like phase, max a...
Resolved! API to get SCTASK variables
Hi, I have a requirement to get SCTASK catalog variables. Can this be achieved?
Resolved! Glide list data type
I need to print the latitude and longitude of list type reference field. Kindly help on the script. var list = gr.u_impacted_locations.toString(); var array = list.split(","); for (var i=0; i < array.length; i++) { var location = array[i]; gs.log(l...
