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Resolved! Populating Variables on RITM using Transform Map

I have a requirement to create Requested Items using data in Excel. This file will also contain the variables that are required to create the RITM if created using service catalog. But here the data will be fetched using an excel file. So I want to k...

Swati Mishra by Tera Contributor
  • 2907 Views
  • 7 replies
  • 3 helpfuls

Configuration Item not displaying data on incident form

Hi Team,   when I am creating a new incident I have a field called Configuration Item. after clicking on the reference icon I am getting all records under the cmdb_ci table in that reference field.   However, I have not given the configuration item v...

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Gopal14 by Tera Contributor
  • 2884 Views
  • 10 replies
  • 0 helpfuls

Resolved! Multiple Form Views in Agent Workspace

Is there a way to setup multiple views for the same table form in agent workspace? We have a mobility team that has certain fields on the RITM form that they need to use and i'm looking to duplicate it for them so they're able to use the new workspac...

Resolved! My assignment rule is not getting applied to catalog task.

I have a catalog item with a few fields. One of which is a select box called 'Problem Category'. I want to populate the assignment group of the task based on the problem category I select while creating the request.This is my assignment rule.   This ...

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Resolved! How to Insert a record in scoped application from global scope

Hi Team, I want to insert a record in scoped application from global scope. but it is not allowing to insert due to cross scope. can please some one help me on this. I have return this BR on sys_email table. while met some conditions i want to inser...

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GANESH23 by Tera Contributor
  • 3294 Views
  • 7 replies
  • 0 helpfuls

Closing Incident Tasks

We are beginning to utilize the incident task feature and I get that closing an incident will close the incident tasks. 1) Is there a way to close each incident task as it is completed. I see the closure information tab on the incident task, but no c...

Steve41 by Tera Contributor
  • 2054 Views
  • 6 replies
  • 0 helpfuls

Standard Change proposal Approval to be modified in the Workflow

Hi All, I want to modify the Standard change proposal workflow as below. Right now, approvals are being triggered to one particular group. but I want to modify it. If the Assignment group is filled in the standard change proposal as below then approv...

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taqdeer by Tera Contributor
  • 3456 Views
  • 1 replies
  • 0 helpfuls

Resolved! Show variable help text based on the condition

Hello, I want to show help text based value selected in a previous variable. Variable1 -> Yes/No Variable2. If Variable1 is set as YES then the help text of Varible2 should be "Test 1". If Variable1 is set as NO then the help text Variable2 should be...

ramwons by Kilo Expert
  • 5785 Views
  • 5 replies
  • 4 helpfuls