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Resolved! Schedule button missing in SOW for new change model

I have created a new change model which has the following states: New, Scheduled, Implement, Review, Closed, Canceled. I have a state transition for "New to Scheduled." I have also created a type = Model, when the change model is selected, the type v...

Jessica18 by Tera Expert
  • 899 Views
  • 1 replies
  • 0 helpfuls

change management

Duplicate  CTASK is being created in change request not able to find please guide.

Using script include in SLA

I am creating an SLA with a Stop condition that checks if the "Updated by" field of an incident is set to the same person who it is assigned to. Best practice seems to be to create a Script Include and reference it in the SLA Condition field (Class N...

ToreS by Tera Contributor
  • 1463 Views
  • 5 replies
  • 1 helpfuls

Catalog Item Stuck at Draft State

Hi All, I have a catalog item that refuses to publish and is stuck in the Draft state when I try to publish it from Catalog Builder. I published it then I needed to make changes and went through troubleshooting steps with a coworker. We ended up clic...

vanessagrat by Tera Contributor
  • 792 Views
  • 3 replies
  • 0 helpfuls

Resolved! Customizing CAB Workbench drop down items

 I have a requirement to customize the agenda items drop down list in the CAB Workbench meeting to include items my organization would like to review during CAB meetings. The out of the box items include "All agenda items," "Pending agenda items," "A...

Erica Rosa by Tera Contributor
  • 853 Views
  • 1 replies
  • 0 helpfuls

Flow Designer maximum actions and performance

Hi All, I have couple of questions regarding flow designer after reading the following in a snow article "By default, flows can have no more than 50 actions. To change the default behavior, increase the value of the sn_flow_designer.max_actions syste...

ShAn21 by Tera Guru
  • 6852 Views
  • 4 replies
  • 5 helpfuls

iManage Spoke - Upload document action

Hi Does anyone know how to use "Upload document to folder" iManage spoke action. Please refer the below screenshots for more clarity.What inputs I need to give in Attachment, Name & Extension fields? I tried giving the sysID of attachement in the att...

asrsharma07_0-1714044918634.png asrsharma07_1-1714045052201.png
asrsharma07 by Tera Contributor
  • 879 Views
  • 2 replies
  • 0 helpfuls