For Standard Change proposal, the ask was to have 2 level of approval.1. Change Manager group approval2. Department head approval.Second level of approval is triggered once the change manager approval is approved.Once any user approves from the chang...
Hello I would like to know why I can't test my flow with the records in the flow designer. It doesnt show any records to be tested
1st:function onSubmit() { //Type appropriate comment here, and begin script below var getJoiningDate=g_form.getValue('u_joining_date'); //get the value of the Joining Date var todayDate= new Date(); // Create a Date object for today's date ...
can we create tickets using mobile communication channel- scanning or QR?If yes, Does ITSM module has the ability to achieve this?
Hi Everyone, We have a ServiceNow group with 40k+ users to provide basic roles like filter_group, report_group. Want to redesign this approach so to avoid issues around incident assignment to this group or notifications Is there any standard way in...
1st:function onSubmit() { //Type appropriate comment here, and begin script below var getJoiningDate=g_form.getValue('u_joining_date'); //get the value of the Joining Date var todayDate= new Date(); // Create a Date object for today's date ...
Hi,I have created a read ACL on 'u_test' table with 'test_read' with Admin Overrides unchecked. Also validating in the script that users only with 'test_read' role can read the 'u_test' table records.But Admins without 'test_read' role can still read...
I have created My Approval in header menu but its not working properly its showing only name not approved or rejected.but i tried in PDI its working fine, can any one help me out.I need same functionality in my dev.
I want to add a image in the knowledge article template as header and footer .How can i do it
Hi every one,Where can we find this standard template which is used to create an article.. and change its sample text
We're going ahead with this implementation.Great documentation in NowCreate -- Power point- Starter stories- Will be including the ATF tests, but ran manually However, not able to find a 'project' asset to import.Does anyone know where I could find ...
Hi, I have a catalog item one all the flow is completed I need call another flow I am giving if condition as task is complete then start the flow How can I add the flow ? Any suggestions! Thanks in Advance!!
I am trying to create a BR to do the following however can't get this to work, I have tried both before and after insert (see script below), all I am trying to do is: When a change task is created from a change request the following fields on the cha...
In live agent chat once a conversation has been initiated after a period of inactivity (150 seconds) the end user gets he following message:"The conversation is timing out, are you still there?"if no further response ( a further 240 seconds) the ch...
Hi we currently have maximum wait time set to 2 minutes 30 but we don't really want this to time out so quickly and as such we are thinking of changing this setting to a longer period.Is it possible for the end user to receive messages every 90 secon...
