Hi Folks, We are about to begin the ITSM implementation for one of our clients. Before moving forward, we plan to conduct an ITSM process workshop.Could you please help us with the following:1. Key Considerations:What essential aspects should we tak...
Hello, In the Employee Center portal the upper left navigation icon can be interacted with in two ways. - You can click on it normally to bring you back to the main page. - You can center mouse click on it and it will open a new page in a new tab. ...
Hi Community, I would like to re-arrange the position of Catalog item variable on catalog form, I understand this can be done through order, however i am not able to re-arrange the position of catalog item variable. As mentioned below i would like ch...
Hi Team, I was working on blackout schedules and was wondering if any one knows what the source "Change request" means in the below window. I assume we need CI for using black out schedules (correct me if wrong).We don't use CIs in our environment, s...
I am using REST API in postman, its working fine there. when i am trying to test the inputs throught the service-now its throwing the following error "error": "Request not sent to uri= https://shore.adapter.prod.us.walmart.net/state-machines/104349/...
Hello! Can anyone know where to change the button label in the Satisfaction Survey in ServiceNow please ?
We are using ITSM professional License , do we need to purchase separate license for Task communication management module?This module is not available out-of-the-box (OOB) in the ServiceNow PDI. It requires activation of a plugin to become accessibl...
Hello Team, Any lead for Microsoft sharepoint integration with servicenow. Need detail steps. Goal is to upload daily extract of reports to particular share point. Kindly help with detail steps of integration
Hi everyone! Good day! It's my 1st time to create a flow design from scratch and I need help cause I can't execute the logic. I need to create a flow that will trigger the deactivation tasks for (2) department. Each dept has their own deactivation ta...
Hi guys, on our catalog form, I created 3 new fields 1. Select user2. Department3. Email Address All fields are reference type and reference to sys_user table. For the Department and Email address field, I used the functionality "Auto-Populate" and ...
Hi everyone, We’re currently evaluating an idea to integrate an external third-party knowledge source into our ServiceNow Knowledge Base. Our goal is to either:Pull specific articles or content from an external vendor’s site via API, orHave the vendo...
Also as onchange client scripts are not working on RITM, I tried to achieve my requirement which is to clear assigned to on clearing of assignment group, even not suggesting assigned to in mid of clearing , I partially achieved through ui policy , bu...
I have been asked the question Can a bunch of incidents be automatically linked - parent to child - when email alerts are sent in to servicenowi can see ways to do it if the parent already exist and coding the sys_id in to the inbound action but i ca...
Hi All.the logged-in user is a member of any group name contains "Nxt". If they are, then allow them to assign tickets to the following groupsAP-NTT-PS-Support , SAP-T-APO-Support , SAP-N-MII-SupportHow can we achieve this trough ACL.Please provide t...
HiI have 2 variable sets defined on a catalog. On submission, in the service portal the details from both the variable set is displayed, which to me tells me that the data is getting transferred.However, in the default view in the native UI, only the...
