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What all required for ITSM process workshop

 Hi Folks, We are about to begin the ITSM implementation for one of our clients. Before moving forward, we plan to conduct an ITSM process workshop.Could you please help us with the following:1. Key Considerations:What essential aspects should we tak...

How to arrange the order of variables on catalog form

Hi Community, I would like to re-arrange the position of Catalog item variable on catalog form, I understand this can be done through order, however i am not able to re-arrange the position of catalog item variable. As mentioned below i would like ch...

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Naresh_5120 by Tera Contributor
  • 1267 Views
  • 7 replies
  • 0 helpfuls

Blackout Schedule in Change

Hi Team, I was working on blackout schedules and was wondering if any one knows what the source "Change request" means in the below window. I assume we need CI for using black out schedules (correct me if wrong).We don't use CIs in our environment, s...

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JohnnySnow by Kilo Sage
  • 2139 Views
  • 10 replies
  • 1 helpfuls

Resolved! Error: java.net.UnknownHostException:

I am using REST API in postman, its working fine there. when i am trying to test the inputs throught the service-now its throwing the following error  "error": "Request not sent to uri= https://shore.adapter.prod.us.walmart.net/state-machines/104349/...

Raffi by Mega Expert
  • 11685 Views
  • 8 replies
  • 9 helpfuls

Resolved! customer Survey satisfaction

Hello! Can anyone know where to change the button label in the Satisfaction Survey in ServiceNow please ? 

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ahmed-24 by Tera Contributor
  • 1450 Views
  • 11 replies
  • 4 helpfuls

Resolved! Task communication management license

We are using ITSM professional License , do we need to purchase separate license for Task communication management module?This module is not available out-of-the-box (OOB) in the ServiceNow PDI.  It requires activation of a plugin to become accessibl...

pruthvi01pa by Tera Contributor
  • 563 Views
  • 1 replies
  • 1 helpfuls

Resolved! Microsoft sharepoint integration with servicenow

Hello Team, Any lead for Microsoft sharepoint integration with servicenow. Need detail steps. Goal is to upload daily extract of reports to particular share point. Kindly help with detail steps of integration

Resolved! Variable sets not displaying on RITM

HiI have 2 variable sets defined on a catalog. On submission, in the service portal the details from both the variable set is displayed, which to me tells me that the data is getting transferred.However, in the default view in the native UI, only the...

Sooriya3 by Giga Guru
  • 1448 Views
  • 7 replies
  • 1 helpfuls