Resolved! How to insert Hyperlink into Resolution notes under Incident Form
Hi, knowing that Additional comments & Worknotes are support HTML to insert Hyperlink but how about Resolution Notes/Closed notes add hyperlink, possible? and How?
Forum Posts
Blank variables are not visible in catalog task for Now Agent app
Hi, Has anyone encountered this scenario where empty/blank variables are not visible in catalog task in Now Agent app. We are encountering this issue as variable is mandatory in catalog task however its not visible in Now Agent so it got skipped. I ...
How to find a field which is inherited on hundreds of tables
Hi All, I have one filed which was inherited on 400+ tables, so now instead of hard code deactivating on all tables I need to find this field parent table so if I deactivated there than it takes down on all 400+ tables please tell me the best approac...
Working/ Testing without Admin role on QA/PROD
Hi All, I want my testers to Test in QA environment and cross verify the things in PROD after code movement but i don't want to give them Admin Role on PROD and QA as well. Can you please suggest the best strategy or what role apart from sn_read_on...
snc_internal can t see reference field in service portal
Hi, I encountered this problem. i have a catalog item that is not available for snc_external. all looks good with itil and admin user. But with snc_internal user they got empty list for a reference variable that reference a personalized table.Could y...
Resolved! Coaching Assessment
Hi everyone, We are testing the Coaching portion of ServiceNow Currently we are only going to use it through manual creation from the sn_coaching_assessment table. It's mostly an OOTB experience, except for some changes to the form layout. We've ad...
Function of glide.import.error_message.generic property and steps to test it
There is a requirement to turn off verbose sql messages in servicenow which can be done by enabling the property glide.import.error_message.generic to true. What is the impact of this?Additionally, what are the steps to unit test if this property is ...
How Do I Bypass the Requirement for Any Change Request Approvals in my PDI?
SpoilerHello. I need to disable any need for Change Request approvals in my PDI instance. I am working on a POC that uses an automation software and Ansible ITSM. For simplicity reasons, I need to be able to jump between the CR states (New, Assess, A...
Unable to remove Unique constraint from custom field on OOTB table (cmn_location)
Hi everyone,I have a custom field on the OOTB table cmn_location that was earlier set to Unique = true (FYI, this is currently the only unique field on the Location table).Now I need to change the field to Unique = false, but I am unable to do so. Th...
Workflow stuck at Update Record "Requested item" action
Hi Community,The user has raised the following concern:I have raised two requests previously; however, the approver is missing, which is causing the workflow to be stuck and unable to proceed to the next step. Kindly advise on how to resolve this iss...
Resolved! How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table?
Good afternoon.!How to avoid Multi-Factor Authentication (MFA) for a user profile in sys_user table? Requirement: I created a user profile (Service Account) in Test instance and now, we do not want MFA for it?How can we achieve it? Please help. This ...
Unable to get sys_created_on date from UI Policy Script
We have a record producer that contains a variable "year_end" which has a UI Policy on Target Records only that controls the visibility based on if the request was created in Q4. The purpose of the field is for our users to access historical requests...
On-Call workflow is not triggering through csm portal when a case is raised
Hi All, The requirement is On- call workflow is not triggering through portal when user submits the S2 case but in native ui when user submits the s2 case then the on- call notify workflow is triggering. This S2 notify on call workflow will trigger...
Resolved! How to hide "Most Recent Tasks" from knowledge articles.
Remove "Most Recent Tasks" visibility from KB articles.
