In the Incident module, the State = On Hold has an integer value of 3. In the base Task table, 3 = Closed Complete. Because of this, when the user does metrics on the Task table, Incidents that are On Hold are showing in the Closed Complete bucke...
Good morning ServiceNow enthusiasts Could somebody explain to me the actual reason why the tasks defined within a standard change template are created and assigned PRIOR to the implementation phase? I do understand they are pre-approved changes, but ...
the Oncall workflows are controlled by trigger rules. we have a trigger rule for when an assignment group is null. When the incident is assigned it no longer meets this criteria and is looking for a rule that matches the assignment group. This is wo...
Hello all,I have added "Interaction realated record >task" related record in the incident form but its not visible still on the related records if i go to inteaction and click on icreate incident and if one incident gets created then this related rec...
Hello,We have a requirement in the Survey and Assessment module where we need multiple users to fill out a single survey instance.I understand that in ServiceNow, each survey instance is typically assigned to a single user, and only that user can com...
Have some random accounts that are getting the message "Invalid Requested Resource Path" when trying to Start a Microsoft Teams Chat from any record within ServiceNow, either from SOW or Default View. Have gone through the steps mentioned in the arti...
As the CSA exam is currently being taken on Yokohama, how come the CSA course is only available on Xanadu or am I missing something?
I need to make the API connection with DeepL to start using dynamic translations in ServiceNow forms.I am new to ServiceNow Integration, and this is my first task for client.Can anyone please help me out by explaining how it works or please provide m...
In ServiceNow Trigger rules fire only if the assigned_to and assignment_group fields are not populated on a record. My requirement is to trigger paging even if incident created with assignment group.I tried to create BR for this but it doesnot start ...
Hi all, In the ESC portal , tour section how to use employee centre link is not working .above three links are working fine by clicking the how to use the employee center , I am receiving Can you help me how to resolve this issue. Thanks and ...
Hello Team, on change request table there is field called "adhoc approval" type glide list which reference to assignment groups table, in which we can select multiple groups. This is like an additional approval triggered on change request if we add a...
Hello Everyone,Myself Manikanta, I am new for Service Now and Enthusiast to learn. What is the correct approach to learn the complete course of ServiceNow.Can anyone have an idea please share. Thankyou.
var countofrec = Class.create();countofrec.prototype = { initialize: function() { }, reco: function (xyz,desc) { var gr = new GlideRecord("xyz"); gs.addInfoMessage("Inside Script Include"); gr.addQuery('short_description...
Hello everyone, We want our customers to see knowledge articles before they submit a ticket from the Service Portal (SP and CSM). It seems like I can set up contextual search, based on short description. Is this is a widget available in the service ...
Hi,I've few variables in a catalog Item as below -Requested ByManagerSecondary ManagerGroup NameList of Users My requirement is to show the List Control variable (List of Users), if the logged in user is the Manager of current group (Group Name). For...
