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Sending SMS to ststic users when a P1 incident created

Hi , I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users. I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile numb...

ashokbodaga by Tera Contributor
  • 402 Views
  • 3 replies
  • 2 helpfuls

Resolved! Using Image Variable Type to Put In Image Into Knowledge Base Article

Hey there all, What I am trying to do is have a Knowledge Base article created by the fields in a table. Once the record is put into a certain status, it kicks off a Flow which sends it for approval and once approved, it creates a new Knowledge Base ...

IDewar by Tera Expert
  • 436 Views
  • 1 replies
  • 0 helpfuls

Pricing details of Plugins

Hi Team, I would like to know the charges that incurs for installing below plugins in Sub-PROD instances.1. Automation Discovery2.ITSM success Dashboard Indicators. Thank youUttam

UttamSai by Kilo Contributor
  • 633 Views
  • 5 replies
  • 0 helpfuls

what is window.GlideWebAnalytics.trackEvent() method ?

I have seen this  "window.GlideWebAnalytics.trackEvent("Service Catalog", "Widget Name", "Widget Description")" is being used in the some of the Widgets.  I want to know what or why is it being used ? IF I convert this into  "$window.GlideWebAnalytic...

Ram118 by Mega Guru
  • 1767 Views
  • 4 replies
  • 2 helpfuls

Resolved! Parse the Excel sheet and create records in Table

Hi Everyone,when an Excel sheet is attached in an Attachment Variable with the provided template in a Record Producer, I need to parse the Excel and create the records in a custom table.so I wrote an After insert BR and parsed the Excel through Glide...

Madhan007 by Tera Contributor
  • 1210 Views
  • 6 replies
  • 0 helpfuls

walkup up: reason for visit

i created a widget page and make use of the following :  i hard coded that when the user check in using scanning badge code or user id selection it will create an interaction using the code below . Some one made a change and now it is creating intera...

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chercm by Mega Sage
  • 561 Views
  • 2 replies
  • 0 helpfuls

Resolved! Cancel RITM using Servicenow Scheduled Job

Hi Everyone,I have Jira where I have to do a scheduled job to cancel requested items stuck in approval for more than 30 days.I have executed the following script in background script it is running (the given ritm is getting rejected). When I executed...

Raji15 by Tera Contributor
  • 1057 Views
  • 11 replies
  • 1 helpfuls

Custom view for reference field

Hi Team, I have a requirement where I want to show custom view when we click on the reference field magnifying glass.As of now it is showing the view "sys_ref_list" but I want to replace with my custom view. I was using that reference field in the ca...

Transform maps

Create Transform map and load the data like in the excel sheet there are 10 rows data 1 to 5 Mandatory & 6 to 10 Non - mandatory. Any idea how to build the sample transform map script , exact code ?

Ram012 by Tera Contributor
  • 680 Views
  • 3 replies
  • 0 helpfuls

old notification url dynamic

I have developed a notification and scenario is I submitting a demand request 1 for 5 space. Once demand request get fulfilled now, I need trigger a notification. In that notification i need to pass space count from allocation table. example,in alloc...

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RITM state is set to Closed Complete

Hi All, I have created a new stage and added in the workflow in a catalog task but the issue is when the RITM comes to the point where the catalog task activity is running, RITM state is being set to closed complete but the stage is working fine. No ...

Nagashree5 by Tera Contributor
  • 314 Views
  • 1 replies
  • 0 helpfuls