Email to incident cannot populate description with Email body in inbound action
Hi, cannot get email body by either of the two current.desription = email.body_html;current.desription = email.body_text; thanks
Forum Posts
"Turning off" Service Commitment for SLA Definitions - consequences?
Hi all, my client has installed Service Portfolio Mgmt, and set up a number of SLA Definitions as type "Service Commitment", meaning that they only produce Task SLAs for incidents where the Service Offering is in the list for the corresponding Servic...
Custom Table feidl related option are not visible to the non -itil Role user
Hello Everyone, in catalog item having one variable Real and Dupe .Real options are depend on the Dupe optionfor the Real variable options I have created one custom table and in that table create one field Real and check the option show options with ...
Resolved! How to remove "Percentage of people found this helpful" that appears below the articles.
Is there any way to remove the percentage calculation to the right of this widget?I have enable the entire helpful Yes/No by using a property "glide.knowman.show_yn_rating". I still do want the Yes/No buttons but i only want the calculation text to b...
Show survey responses for new questions
I have a survey in ServiceNow. Earlier, it used to have 3 questions. To report on the survey response, the team clicks on the related link "View responses in Rows", and it shows the questions in columns and responses in rows in a different table star...
Resolved! Issue with Flow Stages Skipping in Approval Flow Configuration
Hi Experts,We are trying to configure flow stages correctly in our environment and facing an issue with stage behavior.Current Flow Configuration:For RITM, first check if the user is VIP or not.If the user is VIP → Approval goes to Line Manager.If th...
Email Parsing -Based on subject content
Hell Everyone,I have the problem in email parsing .as per the below image record is not getting update after finding the incident existing
Resolved! install plugin for the Miro integration :Software Asset Management - SaaS License Management
Hi All, I need to install the Software Asset Management - SaaS License Management plugin to perform the Miro integration, along with enabling the Miro Spoke checkbox. However, after installing the SaaS License Management plugin, I’m unable to see the...
Unable to Send Email from ServiceNow PDI to Outlook
Hi Community,I’m trying to send emails from my ServiceNow Personal Developer Instance (PDI) to Outlook, but I’m running into issues.Configuration Details: Attached SSWhat Works:Sending emails to Gmail works fine.What Fails:Sending emails to Outlook r...
Resolved! How to find how many users are using the Now Agent App in the production instance?
Hi Team,We would like to identify how many users are actively using the Now Agent App in our production instance.Is there a recommended method or report to check the number of unique users who have logged in through the Now Agent mobile applicationI ...
Change flows - using Ask for Approval (for manual approvers) and Apply Change Approval Policy
Hi all, I am in the process of moving our change process over a workflow through to flows like in a baseline instance.The flow for the asses stage is working fine, however, I can't get the flow for the Authorize stage to do what needs to be done.REQU...
Need to setup Authentication for Scripted REST API
Hi Everyone,I am new to integration, I have created a scripted REST API(GET) to send some CMDB field details in JSON format, It is working fine when tested using REST API Explorer, Now the next we need to setup authentication. Client have provided se...
Pulling Recipient mail address from Incident.
Hi All, I have to pull the Recipient's email address when of the tickets that are created by inbound email action. For example, we can see the recipient's email address in worknotes. Thanks in advance.
Resolved! Authentication Error While Deactivating Jira User via REST API
Hi Team,I’m currently working on integrating ServiceNow with Jira. I have a requirement to deactivate a user in Jira once they leave the organization. As per Atlassian’s documentation : The Jira Cloud platform REST API I’m following the mentioned ste...
on submit client script
Hi All, if some tries to resolve (using an Ui action) the problem record and if there are open problem task records, I want to restrict that and keep the state in fix in progress state only. I am trying this using on submit client script and not busi...