Cancel Survey Instance
Can I cancel the survey instance? If so, please advise how. What's the setup steps? By the way, I see some survey instance is cancelled, under which workflow, system cancel the survey instance. Please advise. Thank you.
Forum Posts
Resolved! Incident management cancelled status
As the default OOB behavior when any incident is cancelled in my application , it is set to active = false . I want to change this behavior and i want the incidents to remain in active = true status when incident is cancelled . What is the OOB busin...
Resolved! Can I use the default icon for catalog items?
I want to use the default items used on ServiceNow with icons for catalog items and categories.Where are the existing icons stored?And can I use it?
Resolved! questions about increasing session timeout
Description: What is the effect of increasing the session timeout? Why does the documentation say "Adjust this timeout setting to no more than a few hours, although up to 24 hours is workable"? Does increasing the timeout cause a huge performance hi...
Resolved! Schedule job to send approval reminders
Hello experts, I am trying to send approval emails to approvers if they have not approved yet, this is the scheduled job: ********************************************************************* remindApprovers();function remindApprovers(){//remind eve...
Resolved! How to display the section/tab in incident form ?
Hi Team,I would like to display the section/tab(Security Incident) when the 'Incident Type' is chosen 'Security Incident'.The section/tab(Security Incident) should be hidden when the 'Incident Type' is not chosen 'Security Incident'.Client script : T...
Background script to close Requests when RITM is Closed complete
Hello Community, As the title says; I could need some help writing a background script to close all our Requests when RITM have State Closed complete. We have approximately 130 Requests where RITM is Closed complete, so I believe there is a issue wit...
Resolved! ATF - Test for Catalog Item failing to open
I'm trying to work with ATF to automate some catalog testing for my organization, and one of the things I test for frequently is making sure permissions and entitlements are functioning correctly. For example, I need to test and make sure Jane Doe in...
Resolved! Adding a group to a group (nested groups)
Hello! I am needing to add group to a new group that I am creating. Group A needs to be added to group B. I don't know exactly what related list would deal with this or if there is a better way to get this done without having to use parent group be...
Email - Inbound Action - Incident Closed
Hello, I'm looking for options to manage emails on incident tickets that have been already closed. We had few instances of customers replying to old incidents that are closed long back with a new or related issue, the email is appended to the Closed ...
Resolved! Workflow that auto generates subtasks when a task is created
Hello, I need some functionality setup where - When I create a Task, subtasks auto Generate and have the parent set to the original task. - I also need this task to generate an incident and set the task as the parent. I can get the Subtasks and inc...
How can I restrict a date variable on a catalog item so that users cannot select a date in the past or more than 2 dates in the future?
I have a catalog item that has two date variables, a delivery date and an expiration date. For both variables, I need users to not be able to select a date that is in the past and also not more than business days in the future. The script below help...
How to automatically expand "Show Email Details" in work note?
is there a way to automatically expand the "show email details" in the work notes of an incident?
Resolved! How to check the start date that is 30 days prior
We have a requirement that checks the start date field to see if it is within 30 days prior or less. For example: If user selects 11/9/2019 it would fail, 11/10/2019 is fine and any date after is fine.
Resolved! Cloned Widget Not Showing on Service Portal
Hi, I cloned an existing widget but changes made are not reflecting on the Service Portal (I see the change on the widget itself but not on the Portal). Considering there is a new ID on the cloned widget, I am guessing this might need to be updated s...
| User | Count |
|---|---|
| 30 | |
| 15 | |
| 11 | |
| 8 | |
| 8 |
