Hide a variable on record producer based on role of logged in user
Hi I have a field on record producer which is in customer service scope. that field should only visible to user with role ' sn_customerservice.customer_admin'. How do I achieve this?
Forum Posts
How to restart a workflow from UI action
Hi, Could you please tell me how to restart a workflow from UI action? Have used below script: UI Action Table:sc_req_item new Workflow().restartWorkflow(current, true); current.state = '1';current.update();action.setRedirectURL(current); This scri...
How to check the value of a cell in a multi-row variable set in a workflow ?
Hi All, Request to kindly help me with a scenario where I want to check the value of a cell in a multi-row variable set. The multi-row variable set has 4 columns. Number of rows is not restricted. In the first column I have a reference field where us...
Resolved! Best way to change the state field if any update on the record
Hi, I've a custom table and with nearly 20 fields. There is a "state" field with values 1 to 5. when ever any field changes on the form except "State" field and "description(type: string field)"field the state should set the value to 1. This can be a...
Resolved! How to make variable editable in SC task
Hi All, Could you suggest How to make variable editable in SC task. I have created UI Police and made all variable read-only but still i am not able to edit variables in SC task.
Resolved! Redirecting to Request Item
I'm about to clone my SC Catalog Item (widget-sc-cat-item-widget-v2) just so I can bypass the sc_request page and table after sc_cat_items are submitted. I plan to send people to the sc_req_item page and table, because no one wants to see sc_request,...
Resolved! Hide the Submit button on a record producer until a certain condition is met
Hello! I'm trying to hide the submit button for just one record producer (creates an incident), but I only want to hide it temporarily. There are going to be a bunch of choice options, and the next field won't appear if the wrong choice is selected...
Resolved! ITIL users unable to see Completed Risk Assessments
Hi, Currently, I have a customer with ITIL users who are unable to view completed risk assessments. Only admins are able to view the completed risk assessments. Has anyone dealt with this matter? If so, what's the best way to solve this? Here's a scr...
Resolved! How to send a report link in scheduled email execution report
Hi Folks, need to send a report link in scheduled report execution report. can someone please help me on this. we are sending a report to user on sla breached. in scheduled message need to include report link too. Thanks,
Resolved! Source field on Field map entry not showing up and unable to select from dropdown
I have a transform map to edit. The data source is defined and CSV file is used as a data source. The new file contains some additional columns which are not present in the previous data source file. When I loaded this new file and run transform, the...
How to send a meeting invite through Notification ?
How to send a meeting invite through Notification ?
Resolved! How to access UI Action(form link)using ATF
HI All, I have created Test on change request table. Before going to Approval it is asking to fill form(survey) by clicking UI Action in Form Link. After clicking that, it is asking Multiple choice questions, after submitting this form(survey) Risk ...
Send email reminder notification to HR case ticket via SLA workfow.
Hello Guys, I need to send a reminder notification on HR case ticket . For example: If I was assigned a case on Monday 1st June and the State is “Ready “or “Work in Progress” . I would receive a reminder on the 5th business day after it’s been opened...
Resolved! About Guest user
In Service-Now if we have to create ticket from inbound email for guest user, do we need to create the guest user explicitly in the system as I don't see any guest user in the user list. Please advice. Thanks in Advance
Resolved! Get the role of the user who requested a catalog item inside the script of a workflow
Hello all, I would like to know how I could get the user's role inside the following script. For example, a user with role "snc_internal" requests a catalog item. I want in the following script to check if the user's role is snc_internal or snc_exte...
