Variables getting hidden
Hi Team,Some variables are getting hidden after submitting the request. I am not sure why ?Can you please help me out. It is urgent. Thanks in advance. Regards,Abhisek Chattaraj.
Forum Posts
Single row variable set
In a catalog item there is a single row variable set which has couple of variables. Inside the variable set there is an ui policy which is setting 2 variables form the variable set mandatory and visible based on the condition zone is A and have an ac...
Resolved! flow designer for auto resolving on hold awaiting customer incidents after if no update after 15 day
Hello All,I want to Resolve all the incidents which are on hold awaiting customer incidents after 15 working days.I have created one flow with trigger as schedules and next i have used look up records where incident state is on hold and hold reason i...
Resolved! Issue with Cross-Scope Error While Creating Data Source
Hello Team,I am encountering the following error while creating a data source in the Global scope:“Access to API 'setValue(sys_data_source.data_loader)' from scope 'sn_gcp_integ' has been refused due to the API's cross-scope access policy.”However, t...
Resolved! Next Button Missing When Accessing Order Guide from Portal Search
Hi team,I have created an Order Guide. When I navigate through Service Catalog → Category and select the Order Guide, I can see the Next button without any issue.However, when I perform a global search on the Service Portal and try to open the same O...
Resolved! How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article
How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article Steps to reproduce. 1. Navigate to https://dev*****.service-now.com/kb 2. Open any of the article 3. Click on Helpful as "NO". Popup appear 4. How to make "Det...
Metric Result - trigger id field value
Hi Team, We created report on metric result table but while exporting data trigger id field values are not coming through report and this issue is happening for ITIL user. As admin export the data from same report, trigger id field values are showing...
Resolved! Creating a "Previous Assigned Groups History Field" in Incident View
Hi There! I'm new to servicenow and trying to learn. I would like to create a "Previous Assigned Groups" field in Incident View so that it can have a one look clear cut of all the assigned groups which was assigned before in the Incident View. This ...
Help me in background script filling the empty variable in catalog task
Help me in background script filling the empty variable in catalog task user faced issue in closing the task Because this is a mandatory field. check the screenshot for your reference like company name is empty please write the script for filling thi...
How can we parse nested JSON
Hi All, How can we parse nested JSON? I tried it as below, it shows '[object Object],[object Object]' var request = new sn_ws.RESTMessageV2(restMessage, restMethod); for (var p in params) { if (p == "returnObj"){ req...
How to make OOB attachment for the cases public/private based on user's selection
A user who is a fulfiller for a particular case, when adds an attachment, there should be a capability of choosing the attachment public/private. If Public, then attachment should be visible to all who all have the access for that case. If Private, t...
Resolved! tables for facilities
hi, i have a use case to create a catalog item where user can submit request/complaint for facilities in the organizations (such as aircond, fan, desk, chairs, etc.) 1. is there an ootb table that i can leverage to store this inventory?2. would it be...
Approval Groups in Workflow
Dear Experts, We have a requirement to find out the In which workflows specific groups are used as approvals. Is there any short cut to find out the details of the groups in ServiceNow?
Change Management for non-prod environments
Have your organization implemented or used changed management to manage changes for non-prod environments? I have never implemented ITSM lean for non-prod environments before. We are assessing if change management is a good fit or is there a better...
Database view not returning records
Hi all. Dbase Newbie here. I am trying to create the below view. I need to retrieve every user with an assigned group and what roles the groups have. I will also need data such as the department and other. I intended to further granulate my d...
