Hi all Please help me solve this For SCTASK list view, in default view, as a admin, I want to add request.requested_for field So, I went to configure list layout and added the dot walking field as shown below hBut when I impersonate few users, th...
Hello, I'm creating the flow for my service catalog. I associate it with the catalog item, and when I run a test, the request is always created with the status "Not Yet Requested" in the "Approval" field. Until, for example, I manually change the fie...
Hi,,I have a requirement in Transfer order, in which I need to autopopulate assignment group from table "alm_transfer_order" variable "From Stockroom" assignment group should be copied to "alm_transfer_order_line" assignment group.Do anyone have idea...
Workflow showing duplicate approvers for the group approvals in Parallel.
Hi Community, I'm trying to restrict access to a custom view called "edit" on a specific table. The requirement is: Only show the "edit" view to users who: Have the role "xyz"ORBelong to the group "abc" If the user does not meet either of these con...
Error updating record: null when trying to set Life Cycle Status Status on cmdb_ci_server table in flow designer.
Hey All!Our organization has just begun the transition to a new ServiceNow instance which includes quite a number of changes compared to our previous instance. One of these key changes is the move away from custom separate location fields for Site, B...
Is there a way to create ONE report with both Requests and Incidents in the same report? Our teams work on requests/incidents and projects. Managing them on multiple reports is very difficult. The closest thing we have is a dashboard that has both...
I have around 10 choices which is inside the requested type , those choices are inside the first option (NEW).I need to create 10 catalog task with different description and short description. Should i use If, Switch or branch. and then where script ...
Hello all, Is it possible to change the wording for when related approval records are related to a record that needs approving?Thank you.
Hi everyone,I've added a user_image field to a form on the dmn_demand table (field name: u_new_field_1) in the Classic UI. After uploading an image, it shows up as a small thumbnail — but I want it to:Appear larger (e.g., 300x300), andBe clickable to...
Hello I am trying to route assignment rule to a specific group if the physical location selected is not associated with a group with a class of "CFP". These groups are in the sys_user_group table. Is there a way to check this table and to only rout t...
Hi,In production environment some of the changes are facing issue with risk assessment calculation. When the change is on new state and complete the assess risk prior to the request approval. It is still showing the error as "Risk assessment should b...
Is it considered a best practice to make the 'Request' field on a RITM (Requested Item) form read-only or greyed out in ServiceNow? What could be the potential impacts of doing so, and are there any best practices or recommendations around this?"
We have Integrated Slack with ServiceNow for overtime requests from users where the emails from Slack get forwarded to ServiceNow with Recipients as "callouts@xxxx.com". We have created global Inbound workflow with decision tables so that it creates ...
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