From my limited understanding of the On-Call module, the user listed as a manager has the access rights to create and edit their groups On-call rotations. Unfortunately, not all of our groups managers want to manage this and we are looking for a way ...
Hi, Does anyone know the reason that the catalog builder does not allow you to modify pc_software_cat_items so that they can utilise the step based fulfilment flow? Thanks, Jack
Hi, please see below our customer question: "Wanted to ask if we have such enhancement- the option to answer a specific chat message (same we have on Whatsapp /Teams) in our current AWA chat feature on ServiceNow?" Can you please assist with supplyin...
Hello Community!What we want to achieve is to condition the visibility of the "New" button in change schedules, but we're having trouble figuring out what is the actual object that handles this. This is not a UI Action or a formatter I was able to fi...
Hi, The Initiate Deployment button is currently visible to Release coordinator, but now there is a condition needed where it should be also visible to Development Team (We have to get development team group name from Feature record). I have given ...
Logic to Disbale Implementation button till planned start date window arrives.I have written below on load client script but it is not working function onLoad() { // Get the planned start date var plannedStartDate = g_form.getValue('planned_start_...
Hello ServiceNow Experts,I need to track the total time a Vulnerability spends in the Deferred state and store this value in a custom field (u_time_in_deferred).Requirements:When a Vulnerability enters the Deferred state, capture the timestamp.When i...
Hi,My requirement is to send daily report data in .csv to EDH team. For this I created Rest message in which I created 3 http methods :Method 1 : used for generating token.Method 2: used to generate token and also take method 1 token as a bearer toke...
Situation: Catalog Item to request general work from our IT department that is not covered under other catalog items. This generates a RITM & SCTASK assigned to our Intake team to review. The Intake team will determine if the work is a demand that ne...
Hi community.We are working with a client who has a servicedesk within their own infrastructure, with no internet access. They want to consume the REST API to create and modify incidents from their servicedesk to ServiceNow. We recommended using a VP...
Hello!i am trying to make the date in due date column in red colour for my custom workspace i have tried in sys_ui_style by adding colour after doing that i can see the changes in classic but in workspace it is not reflecting can any one assist me ho...
Hi Team,I want to know that is there any way to find a original change request from the copy change request.Once we copy a normal change req from a closed change req and if we dont know the original change then how to find the original change associa...
Deleted backout update set from production instance. And commited the new update set to the production. So, now 3 version are there, one is where source is detected, second one is default and third is current update set. Is there any issue with the d...
Hi,I am learning on the HRSD module.I have installed com.sn_hr_core, com.sn_hr_lifecycle_events, sn_hr_casecard, sn_hr_agent_ws in my PDI.I got OOB record under HR cases.1.Table sn_hr_core_case_list.2.When i open any OOB recoord from sn_hr_core_case_...
Hi All, I am inserting the a record in two separate table using robust transform map, but facing one issue of Reference field. eg:- Table A has a reference field which is refer to table B. I want to set the sysId of record created in table B to the r...
