In the list view New Button is not showing for users In Reports List
Hi Team, In the list view New Button is not showing for users In Reports List. As a admin I am able to view that, but users are not able to view
Forum Posts
Resolved! Standard Change Record creating duplicates
I have an issue where some Change Managers are creating a duplicate Standard Change Form/Record when they create a new Standard Change via the SC Catalog Template.This doesn't happen for all users.He's what we're doing 1. Navigate to [Standard Change...
Resolved! Integrate a Calendar Report (used to show changes) to Outlook
Hi, I've created a report (calendar type) that shows all the upcoming changes which is currently available to managers via a tab on a Dashboard. I'm being asked if it's possible for this to be integrated / visible as a calendar within outlook in real...
How to build a report 1st handled the ticket user when incident is created
Hi Community, I need to build a report for the ServiceDesk team that identifies, for each incident, which team member first responded by making an update—such as changing the ticket state or modifying the assignment group. I know we can track changes...
Email incident threading
Hi everyone, I have an issue with a client's requirement, we have a flow that triggers when an incident is resolved and a notification is sent every 24 hours to the caller, however the client wants the 2nd, 3rd, 4th and 5th notifications to be thread...
Using Markdown as a Standard Authoring Language for Knowledge Articles
Hi everyone,We’re currently exploring whether anyone has successfully implemented Markdown as a standard authoring format for Knowledge Articles in ServiceNow, and I wanted to check what the community has seen work in the real world or if there is a ...
Resolved! OnChange - Manager Name script
HiIm getting a Java Script error on this and getting stuckHere is the scenarioOn our Request forms we have the following Variable Set - User Informationthe set contains the following1. Customer Name - customer_name2. Managers Name - manager3. Busines...
ATF Set Variable Values (SP) step failing after adding AI Search on select box variable
Question:I am facing an ATF issue after implementing AI Search on a Service Portal catalog item. I have a select box variable called Problem Type. Earlier, ATF was able to set this value using the Set Variable Values (SP) step without any problem. Re...
Resolved! Auditing missing from sys_user table
I was planning to enable auditing on sys_user.name and sys_user.email, but the Audit checkbox doesn’t appear in our ServiceNow instances. I’ve already elevated to security_admin and confirmed the field isn’t hidden—the Audit field is present on the f...
Decision record with name "fulfillment Table delta" already exists
Hi All I am receiving below alert and decision table is keep on loading when I tried to input the data by clicking on 'create draft' option on decision table.Alert: Decision record with name "fulfillment Table delta" already exists Could you please s...
Resolved! sc_req_item stage not showing for input action on subflow
Hello, I have created a new value for the stage field on the sc_req_item table. The new value is "Awaiting Delivery"However, when I go to the subflow in flow designer, the new stage is not available to select. I have verified that the field is active...
Resolved! How to enforce a 48-hour hold before closing a Change based on Planned End Date/Time?
Hi Team,I’m working on a requirement to enforce a 48-hour closure hold on Change Requests and would appreciate guidance on the best-practice approach in ServiceNow.Requirement details:Users must not be able to move a Change to the “Closed” state unti...
Resolved! View Rule Not Applied To New Records
Hello, I have issues with custom View Rules. What I want to achieve is to apply a custom view for Emergency Changes - both existing records and when creating new records. First, I tried with one view rule (see the screenshot), but no luck - the rul...
Script for Round Robin
Created a Business rule script for Round Robin availability for a certain assignment group on the HR payroll cases. Also, made the Round Robin active for the users in the group, But when creating a case and updating the case the Round Robin rule is n...
ServiceNow Integrations – Complete Guide (with Jira Example)
Servicenow Integration-Complete Guide (mostly Rest) 1.What is Integration?Integration is the process of connecting ServiceNow with external systems (such as Jira, SAP, monitoring tools, or HR systems) so that data can be exchanged automatically and p...
