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Microsoft teams integration with Incident module

Hello All,i want to integrate Microsoft teams with incident table without virtual agent and Provides agents the ability to initiate a Microsoft Teams chat with an employee from a ticket and then import the chat transcript back to the ticket as a comm...

checkbox

I have above requirement, Field is: Does one or more of the following functions best describe the AI system? (Select all that apply)Below are choices, that choices should be checkbox.How to make choices to checkbox?  

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vallabha180 by Tera Contributor
  • 245 Views
  • 1 replies
  • 0 helpfuls

Unable to generate vtb from sprint planning

Hi all,  I am in the process of testing Agile Development 2.0 on our development environment running Xanadu.  Everything works up unit I click "Start Sprint" at this point I am taken to the sprint tracking page and nothing is generated vtb wise.  All...

Dan74 by Tera Contributor
  • 309 Views
  • 1 replies
  • 0 helpfuls

Disable dark theme on html field in TinyMCE

We are implementing SNow ITSM, and we have noticed that editing KB articles in Dark Mode is suboptimal. I can see how to remove the theme toggle, but is there a way to lock that field into light mode for editing, including the tinyMCE toolbar?

hopkins-lut by Tera Contributor
  • 364 Views
  • 3 replies
  • 0 helpfuls

How to check which scripts is running

Hi, I am having a record producer, when I submit it, incident record gets created and the assignment group is getting set automatically. There is no configuration or script I found in record producer.  There might be some BR which is responsible for ...

anvitha ash by Tera Contributor
  • 754 Views
  • 5 replies
  • 0 helpfuls

Visual Task Boards with Projects (agile, waterfall, hybrid, etc.)

I'm looking for ServiceNow documentation on using Visual Task Boards (VTBs) with waterfall, agile, and hybrid projects. Are there any resources on managing projects, tracking time, and handling tasks in both VTBs and the project task module? I’ve fou...

nebula by Tera Guru
  • 360 Views
  • 1 replies
  • 0 helpfuls

Self- Service Analytics Dashboard

Hi, I have few queries on implementing Self- Service Analytics Dashboard. 1. How to achieve a dashboard for Self-Service Analytics. I have gone through the below documentation but didn't find any OOB dashboard available."https://www.servicenow.com/do...

sreekeerthi by Tera Contributor
  • 647 Views
  • 1 replies
  • 0 helpfuls

How to delay the event in ServiceNow

Hi All,How to delay the event in ServiceNowI have identified gs.sleep() method but my lead is not interested use this functionI have used gs.eventQueueScheduled("event_name",current,'','',time);This is not working as expected, Am I doing any mistakeI...

Shantharao by Kilo Sage
  • 377 Views
  • 2 replies
  • 0 helpfuls