Hello,I've been trying to create a BR that creates a new request and linked requested item - I've been doing this with Gliderecord() and Insert(). Thing is, the designated workflow won't start nor even link to the RITM. I've tried adding: var wf = ne...
Please provide steps on how to create dashboard for scheduled weekly report for problem management
I was trying to create a report in servicenow linke below 20/10 refers to week : 20th Oct 00:00:00 - 26th Oct 23:59:59 1. No of incidents created in that week (79)2. No if incidents are resolved in that week, irrespective of whenever they are create...
Hi Everyone,We Ideally receive email notification for ServiceNow outage and Maintainance, Patch update e.t.c.However a sudden unplanned issue can emerge at any point of time for an example1) ServiceCatalog flow stops triggering due to this task are n...
Hi all, We have a security group, and they want to ensure that if any other users view the security group's tickets, they should not be able to see the attachments and work notes on the form. Can we use a Display Business Rule to achieve this requir...
Hi all, Is there a way to add a new button to the popup modal for reference fields in the CSM/FSM configurable workspace?The specific requirement is to be able to create a new contact and associate it to the case without navigating away from the case...
Hello, I'm trying to change the border radius and CSS for the Typeahead Search Input Container that also implements AI Search. I've tried the suggestions in Theming for AI Search in ServiceNow but it still isn't overriding the default values. I know ...
Hi, When emailing out of a ticket the subject etc is automatically populated based on the short description of the ticket. We have a need to add some fields of the ticket into the body of the email automatically. How can we achieve this!
Hi All, We have a notification which is sent to Users/Groups in fields: assignment_group, assigned_to. The requirement is to send the notification to assigned_to user, and only IF assigned_to is empty, send it to the assignment_group, so that no dup...
How To Rename "UPDATE" button with "SAVE" in all the forms (INC, CHG, PRB, CHG TASK)
Hi,I need to create a Performance Analytics widget that shows:Total Incident CountClosed Incident CountPercentage of Closed IncidentsI believe this can be achieved using PA indicators and formula indicators. Could someone guide me on:How to create th...
Hello all, We are integrating Jira server and ServiceNow using Jira Spoke. We are using Mid server for connection. I Am able to create issue using JIRA spoke only by username + Password, If I give API token in password place it giving error as 'Unexp...
Can someone explain what the solid red circle with the horizontal white line it represents in UI builder. This is at the top left side of the UI builder page when you want to select a page to work with. All I know is that I have add components to t...
I created a couple of knowledge base articles linked to a certain configuration item. When I now open this CI in the CMDB, I would expect that the linked KB articles are shown somewhere here...but I cannot find them. Does anybody know how to see the...
We have a UI Action in incident form , to generate a request from incident. While field mapping catalog item flow overrides our BR values. We have used async BR and also used setworkflow(false). but still it is triggering the flow . we have success...