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Resolved! Visibility of the button as per state

Hi,For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How it...

NishaB by Tera Expert
  • 466 Views
  • 4 replies
  • 0 helpfuls

Resolved! Knowledge Base Update Set

Hi Guys, I have moved knowledge Base to Update Set. So Does this record includes Categories added under it or i need to manually add those categories also? Thanks

kushal2 by Kilo Contributor
  • 4312 Views
  • 3 replies
  • 5 helpfuls

ServicePortal how change colors Branding ( washington )

Hi Could someone help me by telling me how I can change the color of that banner and also the color of the titles such as report an Issue and the descriptions of each option?I try to change on service portal conf but I dont found which are the opctio...

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joseromo by Tera Contributor
  • 233 Views
  • 1 replies
  • 0 helpfuls

Getting last comments on Approval record

I am trying to get the last comments on approval from workflow notification and using the following. It is showing empty. Any idea? var gr1 = new GlideRecord("sysapproval_approver");gr1.addQuery("sysapproval", current.sys_id);gr1.query();if (gr1.next...

samadam by Kilo Sage
  • 795 Views
  • 11 replies
  • 0 helpfuls

Password Reset SMS Verification Issues

Hi all, we are working on setting up Twilio/Notify for ServiceNow's password reset verification method.  We have Twilio configured and test texts are coming through as expected. When trying to verify a phone number for the password reset SMS verifica...

DylanB by Tera Guru
  • 588 Views
  • 1 replies
  • 0 helpfuls

Configure report to show only Top 5

Hi all, I am trying to create a report as bar chart to show the top 5 categories with the highest number of incidents occurring in the past 30 days.However, it only allows you to select the minimum of top 10 (via "No. of group" field). Does anyone kn...

mint by Mega Contributor
  • 11323 Views
  • 13 replies
  • 18 helpfuls

Security_Admin Role

I have a requirement to grant security_admin role to one of our admins.I elevated myself and added the role, but the admin does see the option to elevate their role.

John H1 by Tera Guru
  • 555 Views
  • 4 replies
  • 0 helpfuls

Integration Azure DevOps with DevOps Change Velocity

I'm trying to deploy ADO with DevOps Change Velocity, but I'm getting an error saying "The callback cannot be processed because the orchestration tool cannot be notified." implement stage but in ADO the notification never arrives so the stage does no...

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Agent Workspace Attachment dialog window

Hi All, Does anyone know of a way to disable the Upload a file dialog box in agent workspace when you click on browse? We do not want users to be able to rename the file they are uploading. 

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Sending SMS to ststic users when a P1 incident created

Hi , I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users. I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile numb...

ashokbodaga by Tera Contributor
  • 467 Views
  • 3 replies
  • 2 helpfuls

Resolved! Using Image Variable Type to Put In Image Into Knowledge Base Article

Hey there all, What I am trying to do is have a Knowledge Base article created by the fields in a table. Once the record is put into a certain status, it kicks off a Flow which sends it for approval and once approved, it creates a new Knowledge Base ...

IDewar by Tera Expert
  • 495 Views
  • 1 replies
  • 0 helpfuls