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Configuring ATF Input Variables as drop down choices not working

Hi Everyone, I am trying make a custom Step configuration to make it easier for testers to use ATF. The issue I am having is that I am trying to create an input variable which I want to be a drop list of valid values when used in a test.  As an examp...

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chaddie1 by Kilo Expert
  • 1452 Views
  • 2 replies
  • 1 helpfuls

Resolved! create relationship between assigned group and business service

I need to create a dependency between the business service and assigned group fields, this in order that only certain groups can be assigned to certain incidents with a certain business service, for example. Business service 1> group 1, group 2 busin...

not able to map fields in catalog item

i created a category in catalog > created a catalog item  i have a drop down in catalog item wherein user can select any person he is raising that request for, however the problem is that there is no map to option in catalog item, so not able to map ...

SLA exclude holidays

Hi All, I have set an SLA to use callers timezone as 'source', schedule '8-5 weekdays excluding holidays': Within the schedule i have set the time zone to 'floating' to use the callers timezone as they may be different.   This has schedule entries ...

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JDickson by Kilo Expert
  • 4341 Views
  • 4 replies
  • 0 helpfuls

Resolved! Update the parent RITM work notes.

Hi All For our on-boarding process we receive email from the HR with new employee details to ServiceNow; ServiceNow then creates a request to the helpdesk. From the RITM form, Helpdesk uses the UI action to create the new user in AD. By clicking the ...

achacko by Kilo Guru
  • 1855 Views
  • 4 replies
  • 1 helpfuls

Resolved! Hiding Knowledge Categories

Hello, Is it possible to hide knowledge categories? For example, a top-level category called IT, with sub-categories, such as, Firewall, Policies & Procedures, Routing, and so forth. Hiding this entire knowledge thread from end user view would help e...

AlaynaC by Kilo Contributor
  • 2111 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to pass parameter from client controller to server controller

Hi all.Am working on service portal,trying to pass values from client side to server side. Tried the following code but am getting nothing on console log. Client side:   function() { /* widget controller */ var c = this; c.data.val='abcdefg'; c.upda...

Sin by Giga Expert
  • 3953 Views
  • 7 replies
  • 6 helpfuls

Update set batching

Hi All, I am trying to batch my update sets however when I select the parent in the child update set, nothing happens. It finds the parent, but it doesn't complete the batch. Anyone run into this issue?

How to print array and object in jelly Script ???

Hi Experts,   I am trying to print  request and related requested item. Its printing all the request number but not requested item. Can you please go through the code , and check what is incorrect?? <?xml version="1.0" encoding="utf-8" ?><j:jelly tri...

khanshaheen by Kilo Explorer
  • 1939 Views
  • 3 replies
  • 0 helpfuls

Resolved! Requested Item view filtering to the related Task level

Looking for a way I could set up a list view in the Requested Items table or do this via Report that would show if related tasks are present.  Particularly, I'm hoping for a way to filter to see RITMs that have one or more tasks associated with them ...

Ben Wilcox1 by Kilo Contributor
  • 1592 Views
  • 3 replies
  • 2 helpfuls

Service Catalog Variables Order Issue

Hi, I created a new service catalog with 7 variables and 3 variable sets. I have given the order value to all variables and also went into each 'variable set' and given the order for the variables under that variable set. But am running into the issu...

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