Hello all,We are planning to implement the Standard Change Catalog in our Helsinki instance and I'm looking for some ideas/suggestions on how to allow users to create templates for change tasks within the change proposal. Our organization has very sp...
Hello. I get the above error when trying to run the query below. I don't understand the message because there is no "Where" in the query. The original query is in black below, and it runs fine without my red adjustments:SELECT v_GS_COMPUTER_SYS...
sla template?
I'm looking to discover windows server through WMI access, and I have googled to get most out of it, even though I lack some data from the discovery viz., File System, Disk space Info, netstat.I gave WMI Security access at Root level for the user and...
Does anyone allow users to send Change Request back to draft at will? So, rather than sending it back to Draft only based on a rejection, allow a user to click a 'reset' button or somehow manually send it back to Draft?
Hi all,I've run into something that might be a bug, but I'd like some feedback from the community. My instance is about 20 months old; we started on Eureka, upgraded to Fuji and now we are on Geneva Patch 5.I'm working on the Change Request table thr...
Out of the box Service-Now does not have a notification generated when someone updates a variable in a request item. Our technicians have requested that I look into adding this functionality into our instance as we have many workflows where we hold...
Hi Team,I am trying to upload bulk assets in servicenow and its working as well. I have downloaded the hardware asset excel template(alm_hardware.xls) for asset import. But I dont see "Model","Model Category" in the column list of the downloaded te...
We run the Helsinki version of ITSM that adds these blue banners to indicate a certain procedure is to be followed for a specific customer.They were yellow in the previous versionUnfortunately these procedures are applicable only under certain circum...
Hi, If I have a related list called action and a field in a form called action no. Is it possible to just hide the action related list and no other related list tabs? Thanks
HiI am exploring the oncall scheduling to reflect the below shift patterns - however I am unable to enter a shift which has an overlapping:Shift Pattern:1:7am-3pm2pm-11pm10pm-7amWeekend On call standby2:12 hours shift7am-7pm7pm-7am4 days working, 3 d...
I have a simple workflow that includes a timer activity. I'm simply setting the answer to a value of 10 just for simple testing purposes. The problem is that the time just sits there and hangs. It never moves onto the next activity. The odd thing i...
Anyone have the roles and definitions for the Problem Management module in SNow? I have the ITIL roles and need to compare and contrast.
Hello Experts,I want to rollback in change management but the event is table driven not workflow driven. I mean - at any time if someone recalculate the risk, client want to rollback to initial state immediately.To accomplish we have a flag field and...
We are trying to create direct links to our ServiceNow ess_portal from an external site. We are using SSO.I can use the Deep Link Generator found here Deep Link Generator | John Andersen to generate the deep links. The user is redirected to the...
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