We have a catalog item to request access to jump servers. As part of this, the requester needs to also tell them if they need access to a database(s) and what those are.We have another catalog item that is to request access just to 2 specific datab...
New to SN. Using IstanbulIs there a preferred method for allowing individuals who do not have the itil role the ability to read/edit catalog tasks that are assigned to a specific group? We would like people on the business side to get an assignme...
Hello,I'm having a businddess rule on Task table,which gets executed when the Script Include which is given in the condition field evaluates to true.But, in my SCript Include, i'm passing the params from the business rule condition itself.When the ...
Hi Friends, On implementation of Snow we leveraged AD as our user provisioning and now planning on switching to an Identity governance app SailPoint to create users within the tool instead....need a way to cleanup the inherited mess we obtained from...
On Istanbul for 4 months.I have created a Catalog Item with variables for entering the Department ID and Accounting Unit values. I am being asked to auto-populate these two variables based on the person submitting the request. I am able to do so wi...
I made a change in our dev instance under an update set accidentally deleted an application. How can I take any changes from that update set and roll them back?
Hi,Does anybody know if is it possible to link a service offering to multiple business services? I can not see a way to have multiple parents for a service offering, and seems crazy (from a CMDB persepctive )to duplicate service offerings to achieve ...
Hello SN Comm,Looking for some scripting help (suggestions on which to use).I was thinking either using the Calculated script within the third field OR I believe I have read that a Business Rule would be best.Here is the story:I need to create calcul...
hello,Generally we have an option to send the approval task to the manager or to the higher levels by dot walking. (sys_user.manager.manager.manager). But my requirement is to approval has to dot walk till the higher level of manager has a VIP tag or...
Dear Friends,I have Self Service, Default, Metrics, Password and Mobile Views for my Incident form and i have choice to select any of these Views to open the incident form. Out of these choices, I want to remove "Metrics" View so that user can not us...
Hi All,Is that possible to display a drop-down variable (with few values in it) in a pop-up window once a button is clicked?Please share your ideas.Thanks & Regards,Ram Prakash
I'm hoping someone can point me to documentation on how to do more complex types of reports. I'm out of the SQL Server world and need to be able to produce reports where the query might look something like this:SELECT a.FieldA, SUM(a.FieldB) TotalB...
Hi I have to add time to date field. Please help me on how to achieve thisExample, I have below two fields:( Date Type field ) EventDate : 09/11/2017(Time Field) EventTime : 13:00:00Now I have to calculated the StartDateTime and EndDateTime Values:St...
I am looking for a way to run a report that searches word/excel/etc. attachments that are added to tickets (Tasks mainly) by keyword. Also need a report that searches the Worknotes of a ticket by keyword.Is this possible?Thanks,Brian
Fields are made invisible using UI policy on form. But when try to open the popup from list view using reference icon these fields are still visible. Is it a bug?Attached screen shot. After mouse hover the popup opens and the field outage planned dur...
