I am planning to upgrade my live instance from Helsinki to Kingston. However, i did the first test upgrade in Dev Instance and i found out that the logic below do not work again in forms1. When i pick no from the option button it will hide the contai...
Hi Experts,I am trying to copy the OOB incident number value from instance 1 to a custom field called u_incident_number on instance 2.I have written below source script but when checked found that it is returning undefined value as you can see in bel...
Hello SN Comm,I was wondering if anyone out there uses HR Case Management - and if so, has anyone added Case Resolution features to their form? I am looking for ideas!Currently within our Production instance, I have an Accept/Reject Email Notificatio...
Hi, I have a script include I have used to filter the task list eg. sys_id is javascript:assignedIsGroupManager() Can I use this same filter on an SLA stop condition? I have tried it by entering the same on the SLA definition but it is not having t...
Dear all,Last night, I found myself reaching a point where I am writing two business rules that get triggered when 2 different fields change. But within each BR, the script will go and edit the other BR's field.More clearly:BR1: When Field1 changes ....
Hello,I have a requirement where there are 15 'A' fields A1 A2 A3 .....A15in the Same way 15 'B' fields B1 B2 B3 ...B15All these fields rely on same form, user needs to enter these fields and all are String fields which holds some numbersA Fields mus...
I have an incident where someone added a comment, but we cannot determine who. The Notes show that an email was received for the incident. I'm assuming that it came as a reply to a notice to the Assignment Group because there is a watermark at th...
Occasionally we will assign an Incident, Problem, Change to the Assigned To prior to choosing an Assignment Group. Once the Assigned To is populated I would like to filter the Assignment Group list to include only Groups that the Assigned To is a m...
So I am trying to create an addon for one of my widgets and I am trying to target the names of the items from the Business Applications Table and pull them to a drop-down list. I'm sure I'd have to put a ng-options directive and make a server-side fu...
We would like to sent reminder to the assigned to person 15 minutes prior to each change request planned start time. Eg.Change request planned start date/time is 02-06-2018 08:00 PMWe would like to sent reminder to the assigned to person at 02-06-201...
Dear All,I am trying to increase the field length to some 3000 characters for a field.Will it affect the Database storage space ?If for some records, there is no values mentioned (Empty value in that field) will it occupy the same space in database ?...
Hi everyone!I use a demo instance to customaze it a bit for my own demonstration purposes.I just removed all Incidents from the table and started creating my own ones. What I noticed - there is something wrong with date and time in fields like Opened...
How to hide or remove quantity field from service catalog for specific catalog items?
How to edit and save the code of service portal via service portal configuration widget editor
Following UI action not working on list view. Need help with that............it gives just alert true then no effects on records.Message was edited by: Abhishek GardadeMessage was edited by: Abhishek Gardade
