Hello,We have noticed that in the Calgary release if we try and attach a Knowledge article to an Incident before submitting it, we receive the error: Invalid action: Record needs to be saved firstIs there a way around this error? I believe this worke...
how to show the help text for choice value in service catalog variable
Hi all, I am want to send incident ticket from SNOW to HP service management. HPSM is installed in Vmware and i have also installed and configured the Mid server in same Vmware. and checked in servicenow mid server status is up and validated, there ...
Hi , when i click a button "Cancelled RITM" then RITM was going to be cancelled . Script: var appr=new GlideRecord('sysapproval_approver');appr.addQuery('sysapproval', current.sys_id);appr.query();while(appr.next()){appr.state='rejected';appr.updat...
Hi , I want to create incident ticket automatically , when there is a new record entry in event table(em_event). I have used the event collection via cURL shell script to detect tomcat service stop event as below. https://docs.servicenow.com/bundle/g...
Hi Friends, Hope you all are good. I had a question that if we use Glide Record in Client script is there any performance issue when the number of records existing at the prod instance is high . I saw the usage of GLide Record in client scri...
Hello,Today on Incident when we type something on Short Description, the related knowledge articles gets displayed below on the Knowledge Search results, this functionality we need to bring up on the catalog form. i.e. on a particular catalog form, w...
Hello community, May i ask you how to extract all tickets handled by a user, because when i do a research with Keywords of the user's name, it shows me only tickets with a comment inserted, but a user : - can add an attachment, without a comment - re...
I want to set up a new field that will be on the incident form. I want to be able to edit the field in list view by double clicking on it. How do I configure that?
Is it possible to reschedule servicenow change request? If yes please share the instructions. My change is planned to go yesterday but was postponed for some reasons, it need to be rescheduled for today?
How to query Group Members if I have the group's sys_id and how to query Group info when I have the user's sys_id?
I would like to hide or set the help text we have on variable on a form. The variable is part of a Variable Set which is used throughout our catalog. However, some items are not IT related and I would like to hide or set the Help Text if a specific c...
Hi, I tried the update the incident state to 'resolved', after click on 'Withdrawal' button by customer. if (input && input.action) { var action = input.action; // If Incident table if (data.table == 'incident') { if (action == 'withdrawal') { // Wi...
Hi, How to create Box lines around STATE , CREATED IN Approval fields in Widget Approval Info
We have a need to provide the ability to create Incident Tasks for our Applications Team, as they often divide up work when addressing an incident. As discussed in many other incident task discussions, we've taken the advice given and extended th...