How can I create custom emergency change form which looks & works similar to OOTB emergency form??

Outlook actionable message not working

Hi all, We have implemented Outlook actionable message but its not working, Is there any restriction to use other domain in email address other than 'service-now.com'. I found in one KB like notification received by the user from the email field shou...

Reference Qualifere is not working from the catalog variable

Hello Community,I'm facing an issue with the reference qualifier of the catalog variable.Requirement- For that, we have two variables: - 1. Former Associate's Name [associate_name] type - Reference (sys_user)2. Manager's Name [contact_name] type - Re...

How to Display 'My Defects' and 'My Enhancements' in Service Portal Menu?

We have set up record producers on the Service Portal to allow staff to log Enhancements (rm_enhancement) and Defects (rm_defect). Additionally, we have configured menu items so that staff can view All Defects and All Enhancements raised, giving them...

Report on Incident assignment group - empty vs not empty

Hi I would like to make a report in incident table to show % of incident assigned to one of support groups vs not assigned to any group. How to do it?  Best regards 

How can we change the background color of the row of an email template from script based on conditio

Hi Everyone,I have configured the email template where I have created table with the subject and all other required fields. Now I want to alter the background color row which contains subject based on the task type of communication .I have an email s...

Getting cross scope access error even when the cross scope access was granted

When I load the employee center I'm seeing below error messagesBut I already verified the cross-scope access is already "allowed"Can anyone tell me whats wrong here?

How to remove line breakers from from multi line text field

below code is not working to remove line breakers on Description field. could someone help me to find out the issue. On Description field is updated with -  xcgfchfg\r\n\r\ngdfhgfjfhj\r\n\r\n\r\nfdhfkghjkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkk\r\ndhgdh\r\...

SLA definitions is not working after meet start and stop conditions

I have modified start and stop conditions to a SLA definition by adding group in the conditions. Afterwards, SLA not triggering. Can you please suggest solution for thisEx: Initial start conditionAssignment group is Xyz andAssigned to is not emptyMod...

Restrict submit if there are no attachments attached on the form depending on certain conditions

In the form: If the url value is empty it should check if there are any attachments attached. if attachment is there it should submit otherwise it should not submit instead throw an error message.In the below script that I am writing:g_form.getUnique...

Few of the variables values are missing on the request item form, when submitting the catalog item.

Customers are using instance#1 service portal(employeeportal) and submitting the catalog. This is internally re-directing to another instance #2 but different serviceportal page is used. Here customers are facing issue, user provided inputs on catalo...