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User is unable to see resolved tickets within his SNOW user porta

Hi team , could you please help me to fix this ?When tickets are closed/resolved that were opened under his name, he is unable to see any tickets that were closed, and are therefore unable to see any notes within the actual SNOW requests from his sid...

pramn by Tera Guru
  • 510 Views
  • 4 replies
  • 0 helpfuls

Redirection for my ooo compose email ui action

Hi everyoneim using an OOO compose email ui action and it renders a client email template and generates the mail, so once i hit send email it is supposed to redirect me to the record but it stays in the same send email ui where email is generated and...

Its_Azar by Tera Guru
  • 395 Views
  • 2 replies
  • 0 helpfuls

autopopulate

when selecting rc category as messaging , rc sub category as storage then rc details should set to none available and rc category as network , rc sub category as software then rc detail field should set to none available without script

Bhavani1995 by Tera Contributor
  • 363 Views
  • 3 replies
  • 0 helpfuls

Resolved! Read only access - whats required

Hello Community, I apologize is this is something for my account rep. My question is I have a group of people at my company who want read only access to request. My question is do I have to have then ITIL licensed in able to pull this off? 

Resolved! Workflow script error - Catalog Form

Good evening.I have a Catalog Form "New Colleague", where we enter user details and emails are triggered.For new colleagues, condition should be that, created on today, start date should be 3 days ago in the past or start date should be 28 days in th...

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Resolved! Static Message Not an Announcement

Hi Is there a way of putting a temporary static message on the User Portal just above the  Welcome to our Portal, (Name) That is NOT an Announcement ? We want to put a temporary message up but not at the top as it can get lost in the announcements