Good Afternoon, I am hoping to pick the brains of the collective. We would like to add a field on our knowledge article templates called "Internal Handling". Its a field that teams can use to put instructions for our Technical teams and Service Desk...
Hello Team Can someone please give me script create req, ritm , task for a particular catalog item via inbound action Thanks,Sriram
We were in Vancouver Version and Flow were working fine. But after upgrade to Yokohama Version flow designer is giving error, "Cannot display all inputs for this action. Action exceeds 40 inputs." Also we have tried with attached system properties bu...
As listed in the title, we’re running into consistent challenges recovering IT assets from remote and hybrid employees during offboarding. We’re using ServiceNow for our offboarding workflows, but there seem to be some gaps when it comes to physical...
Good morning.!Incidents that are once "Closed", are getting automatically re-opened multiple times, through Sentinel Integration. We need to stop this from happening, because Incidents can only be re-opened, if the Incident's State is "Resolved", and...
Draft request is showing inconsistent variables after save as draft button is click to save the request Some variable have cleared out some are mandatory
Hi, I search for a slide deck which explains the basic servicenow features, the basic ITSM modules and CSDM/ CMDB, roles and groups, flow manager, and similar things from the service now fundamelntals training. Every help is very much appreciated!
I have an email that is being sent out to the Change Request Opened By and couple of email addresses in the CC which are mailboxes and group. I see in the instance emails are in sent state but users are not receiving them. I checked their email rules...
Hi, I am looking to hide Display filter. any help? Thank you, Arkesh
Hello All,I have a requirement where I should merge 2 PDF files : one is the document attached by the requester on the RITM and the other is the approval trail that I generate at the end of the approval process (containing information about the appro...
Hi Team - in my org DEV environment i am not able to view the SLA. Under the SLA (in the bottom of the page) it shows there is SLA attached but its not visible.I clicked on 'All' or remove the conditions but still it shows blank.Under 'Related link' ...
our changes go on users calendars. I want to use a global calender to show all changes. Then I want to turn off the chagnes going to the individual calendars. Is there a way to do these?
Hello can anyone help me for build this survey satisfaction trigger. (I would like to send an email survey to the requester after the closing of a RITM to assess the quality of the work. And check that a survey is sent 30 days after closing).i know t...
Hi All, onsubmit client script is not working function onSubmit() { var gr = g_form.getValue('action'); if (gr === 'sharing') { alert('Chandan Patra'); return false; // Prevents form submission } return true; // Allows form submi...
We already installed Azure Apps and Authorized Notify Connector to enable 'Start Teams Chat' under collaborate in Service Operations Workspace. We only want to enable the opening of Teams chat directly in Collaborate, but it should still redirect to ...
