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how to call ritm variables in email notification

Hi All,I am having a requirement to call variables details in notification when we are sending it to requester.Please let me know how I can call the variables in notification. Sample:Hi <requested for>Based on selection, these are the below details t...

Renu9 by Tera Contributor
  • 1074 Views
  • 7 replies
  • 1 helpfuls

Creating a new conflict status

Dear Experts,  We are creating a new conflict state in the conflict table stating " In the Maintenance Window*.  Not sure whether someone has tried to create this as a custom state OR as a conflict entry... I tried creating a property and putting thi...

Nilanjan1 by Mega Sage
  • 493 Views
  • 2 replies
  • 1 helpfuls

What is Knowledge Management KCS Capabilities all about?

What is Knowledge Management KCS Capabilities plugin all about?(com.snc.knowledge_kcs_capabilities) What is its use? What benefits do I get? Is there any video/webinar that explains it? I simply want to get details on - with KCS and without KCS plugi...

Suggy by Giga Sage
  • 2290 Views
  • 7 replies
  • 4 helpfuls

How to apply ACL for field restrictions

How to Create a role ABC and assign the role to a user who will only be able to edit short description on form view of an incident and other fields will be read only?

SATYAJEETJ by Tera Contributor
  • 727 Views
  • 8 replies
  • 0 helpfuls

Flow designer issues

I have a catalog item with variable lookup select box type, pointing to a certain table and it is showing a particular column. Based on user's selection of the value in this variable, I need to set due date on request, ritm and sctask. I tried using ...

LP0838628 by Giga Contributor
  • 530 Views
  • 3 replies
  • 0 helpfuls

Updated By Field should show Name instead of ID

Hello Everyone, I want to update the "First name Last name" in the Updated By field (sys_updated_by OOTB) instead of ID.I tried creating a Onbefore Business rule which is not working properly. (function executeRule(current, previous /* previous */ ) ...

Rakesh40 by Tera Contributor
  • 306 Views
  • 1 replies
  • 0 helpfuls

Resolved! Knowledge article

In knowledge article when we publish the knowledge article will go to review state and sends the approval to publish the article. when we reject the approval from list view it should not reject and when we fill the comments from the list view and rej...

Reddy39 by Tera Expert
  • 534 Views
  • 2 replies
  • 2 helpfuls

Redirection to two different portals based on role or company

I have two seperate portals configured in Servicenow.  One internal using Single Sign on with AD users. With these users they are split into ITIL or non ITIL users Internal Non itil role users are redirected directly to /sp portal when entering our i...

mattmm by Kilo Sage
  • 2649 Views
  • 5 replies
  • 0 helpfuls

Issue with the not showing the reports in dashboard

Hi,We have changed the servicenow url, 'abc.service-now.com’ to 'xyz.service-now.com’ but in dashboard we are not founding the reports which already created.It is showing the error like abc.service-now.com's server IP address could not be found.Can a...

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mania by Tera Contributor
  • 474 Views
  • 6 replies
  • 0 helpfuls