Hi Everyone - I have created a scripted rest api and provided it to our network admin to query our CMDB with a mac address and send a response back as valid CI or Invalid CI. When he tried to connect to ServiceNow via. the endpoint he's getting an er...
Hello, Using standard Record Producer we have the ability to script the assignment group for records created. How do we acheive this when using Catalog Builder and Record Producers? Using Catalog Builder Record Producer I can define a Destination for...
Hi Team I’m facing an issue where SLAs are not getting attached to HR cases that are created through a Record Producer.When the HR case is created from the Record Producer, no SLA is attached initially — even though the record meets all the SLA condi...
Hello Connection, Please Give me information about Performance Analytics with example
We're considering automating the transition from scheduled to the implement phase of change based on the planned start date / start of the change window. In addition, we're also considering preventing that transition to implement outside of/prior to...
We're currently assessing a shift from a sequential to parallel approval model whereby change approval requests would be directed to multiple groups, in parallel, as opposed to our existing sequential (x layers) implementation. I'm conscious that thi...
Hi.We want to know how to customize Order Confirmation dialog in Service Catalog.The requirement is:1. Can the requesting user be made uneditable and can be made read-only?2. Can the delivery information (optional) be hidden?3. Can special instructio...
Hello, Use case - we created a custom Problem task type called Continuous Improvement, and in order to make it consistent with General and RCA ones, we had to configure a new action assignment to make 'Complete' button appear on those tasks in SOW. E...
Good eveningWe have a requirement to create a Dashboard, but before that, we need to pull data from Nexthink to ServiceNow.We have got a documentation link to implement this. Will you please check what is the estimated time to implement this? Dashboa...
Hello, I wanted to commit an update set that has about 200 customer updates, but it's been displaying committing since last Friday. Please I need help to resolve this because I haven't experienced it before. What could cause this problem and how do I...
Hi Team,please suggest on below requirement Reminder mail to be triggered to Approver for change request once in a day after next day onwards.
Hi Experts, i have an requirement to add/ remove an user from group from the catalog item.This should be done in 2 instances. the one which the item is submitted and same action should perform in another instance as well.So we are using a flow design...
Hi,The overview carrousel is not diplaying in the workspace, and is showing the following:For admin users is showing correctly.Thank you and best regards.
Hi everyone, I need some help with a notification issue.I have a group of users with the “partner” role, and I want them to receive only three specific notifications — the ones whose names contain “Partner” (name in notification table )— and no other...
Hi All,I created the below attached catalog and category . But can't see the category on catalog home page to add .And also I have added a catalog item to that catalog and category ,Visible elsewhere is true for the catalog item .please suggest me if...
