Hello,We're looking to move more towards a proper Business Service/Service Offering type of setup. We've come up with the below list of Business Services which I'm 90% happy with. Within each, we've began building out Service Offerings with BSM's...
Please can some one explain/provide information on what glide.maint account is used for? how do i know which applications on my instance created out of plugin and which are custom apps
Hi All,We were using variable editor in the task and request item forms. Recently the variables are not shown in few tasks and request items. All other tasks created before and after these few are having variables in the form. The form layout is havi...
Hi Servicenow community!We are currently investigating the ways in which we can process the decommissioning of our hardware assets and I was interested to see how others are currently utilizing Servicenow to perform this function.In my construction o...
We'd like to send auto replies to users who reply directly to an incident resolve email instead of using the reopen link as well as any replies to incidents that are closed. There's topic I found that goes into some detail how to do this but we'd lik...
I have a user defined filed(u_in_freeze_window) in Change form, which is read only through "Configuration Dict." I tried to get the value of the filed in UI action using "g_form.getValue("u_in_freeze_window");" but it gives Blank Value always. Bu...
On a Catalog Variable you can display a help tag and corresponding help text that the person can view for 'More Information' on the Catalog Item form. Currently this appears to just be a plain text field....is there a way to add formatted text or eve...
Hi community,I'm wondering if there is a way that someone can save a partially completed form and be able to submit at a later time?It's not something we had developed during implementation a couple of months ago, so any assistance would be appreciat...
Hi folks, Just wondering if anyone ever experienced logging out from an active session unexpectedly in ServiceNow, I have received a few clients who have occasionally been kicked out from session within glide.ui.session_timeout time frame (240 mi...
Our customer hasLDAP user data coming from 2 different domain controllers. Hence we have 2 LDAP connections. Problem is, the some of the users LDAP1 has the same user id as user id2. I can not use email id as unique key as all the users do not have e...
anyone there that is familiar? I have activated the plugin for this, and it states that " by default there is a new message and link on the login page to access the reset page.' I am unable to find this link on any login page, and I have verified...
Hello there is this line that I want to change that is just below banner image. And another question is how can I change icons color like favorite's star icon color. i ha tried to tchange this Basic Configuration UI16 but no result.To make it clear I...
Interested in comparing notes/benchmarking around the topic of change window be/change freeze practice, to promote stability, primarily around key activities such as enterprise financial close. Do you implement a change freeze? How many days for mont...
Using SSO, how can I redirect to SSO (IDP) login screen rather than going through ServiceNow login screen?
Hi, we currently have something setup in our dev instance for testing where we can create child tickets for incidents which can then be assigned to other departments to work on. Most of this is setup now.One last problem we are having is that when ...
