Hi. I'm looking for a solution to store passwords for systems and services within our platform. This is for a secure password repository and not related to password reset type solutions.We use a shared servicenow instance across the whole of the the ...
i am writing a client script which will give a alert when same email id is present already in the table. But when I am submitting the form it is allowing the user to submit.I want to prevent the submission of form if same email id is present?I am wri...
i am trying to test an forward type inbound action having condition in the script:createRequest();function createRequest() {if(email.to.toString().toLowerCase().indexOf("ssc-atp@test.com") > -1){But i am not sure how to test this as i am forwarding m...
Scripting isn't my strong suit and I'm sure it's an easy fix but I can't get it. I need to crate a record on the cmdb_ci_server table from within a workflow. I can get the record to create but it's not inputting the values from the variables. Instea...
I have table which has three columns and I'm using a form OnChange event to trigger a client script to look for one record, then pull data from another field from the same record and place it on the form.The code is:function onChange(control, oldValu...
CAN WE CHANGE THE STATUS OF RITM through background script?
We are in the process of transitioning from Remedy 8.1 to ServiceNow, and are very excited.One thing I'm working to get my arms around is targeting incident volume reduction.As reporting in Remedy is poor, I've thought to baseline incident volume on ...
I have a Change Request of which i need pdf for some purpose.Whenever I tried to Export to PDF that change form my instance stops responding.No exception comes out.The change form which i am trying to Export in PDF is having a large number of activit...
HI all,I have a requirement where I have to make certain fields mandatory when clicked on closed complete or closed incomplete buttons on a catalog task.I have written the following client script on the variable set:Tyoe : onSubmitfunction onSubmit()...
At my company there is an ask to create our knowledge bases locked down for teams. Most of the content in these knowledge bases is only relevant to the team who owns the knowledge base. Every now and then though there is a user outside of the team wh...
Hi guys!We added a few new change types using this guideline: Add a new change type This works just fine until we want to create a change from an incident.I would like to make a new UI action for each new change type (so it can be used/clicked from t...
Once I have consumed a consumable item and assigned to a user, assuming the item is returned or decommissioned, how do I remove the assignment? I see no obvious way to do this.
I am trying to archive all of our incidents and the archive rules will not allow me to do so because we had to restore all of them because we forgot a crucial step in our archiving process. I was able to restore all of the records through a script,...
We had a question posed to us regarding emails send from a record.Is it possible for Servicenow to adjust header so all emails sent are withing the same thread?Here's the wording used."Please add threading headers to the IM update e-mails. These ar...
I am trying to edit the out of box banner on the service portal but I cannot find where I can edit this. Any ideas?
