Whenever our service desk assigns a ticket to our queue in Service Now, they sometimes have very obscure/generic "short descriptions". I would like to edit those sometimes to reflect the actual item being requested in the short description field so...
Hello, I am working on a custom integration with SCCM and Casper.I noticed that the SCCM Plugin (which we are not using) populates the Sys Object Source table and stores the correlation ID for each imported record.I'm not doing this for my version of...
I currently have a select box and for the default value I have it as "-- Please Select --" but I also need this field to be mandatory field. When testing the red asterisk is there but if the field is left blank and the person submits the form anyway ...
I have created a Change and it got approved. and again i have Changed the planned start date and end dates. But now its not going to approval again ? Please share your ideas to resolve this.
I have a glideAjax on UI action (List Choice). Lets say, addInfoMessage is added from the server-side, its gone when I referesh the list, irrespective of before or after the ajax call. If I return the message to ajax call, g_list doesnt have addInfoM...
Hi Community, we had a data import during our Asset implementation that created the Asset records without creating the corresponding CI's. This was related to bad mapping on the model information and has since been corrected so all new imports work a...
Hello,I'm looking to better understand how the SLA's elapsed time is so continuously and effeciently updated in the system. Our customer wants to have another field on the SLA update and so I would like to leverage similar functionality.Customer ask:...
So I have some tables on my Catalog Item Description, and when you put in tables on the Edit Catalog Item page it shows up as having dotted lines as the table border. Normally these go away when you Try It or look at it from the Service Portal. Howev...
Hi,I am confused with Global vs private application scope..Why these scopes are really meant for???.. Can we create a global scoped application from STUDIO??...When I am creating a application from STUDIO it is automatically creating Private applicat...
To all experts,I have looked into the wiki and community posts about Service catalog variable type of Lookup Select Box.I followed along with the Product Document to implement a variable, Time Zone.But I could not get it to work.I want to get the act...
If the user click ok, I want the change to update the state to cancel and active to false. IF they click cancel, it goes back to the change with no updates. This is the script that I have for the cancel UI action but it is not working. Nothing is get...
In the service portal there is a widget out of the box that is Planned maintenance under the systems status tab.I was expecting this to be linked to the change scheduled planned start date and the impacted service CI, but it appears that nothing show...
I am new to ServiceNow, so please forgive me if I am using the wrong terminology.My aim is to do the following:Create a report that shows that users who are responsible for approving each step of a change as it goes through the approval process.Is th...
We have duplicate test record in model names and we need to delete on that, but not able to doing thisBelow error we get itDelete of Test record not allowed because of a reference in record 5czczb within the Base Configuration Item fileDelete of T...
Added macro with label to a record producer. Email option not available out of box. Anyone know how to add? Need to distinguish users with the same name from each other.
