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Change delete confirmation message

Hi,I want to be able to change the delete confirmation message when deleting records.       I was able to do it in the form by changing the text from the messages table.   But for the list choice "Delete", it still displays the default message "Delet...

mcarriedo by Kilo Contributor
  • 2533 Views
  • 6 replies
  • 0 helpfuls

Resolved! How do we add Not equal to condition to REST API url

hi We are on Helsinki. Can someone please help and show me how to add Not Equal to condition to REST API url? Please see the url below. And I want to filter out sys_class_name = Hyper-V Server from the result set. (i.e. sys_class_name =! 'Hyper-V Ser...

Rajanmehta by Mega Guru
  • 4613 Views
  • 8 replies
  • 3 helpfuls

Resolved! Trigger an SLA based on when incident was created

I want to configure two SLAs for target response time (The time from when an incident was created and is first responded to by a tech.)One for when the incident is created during business hours (8-5M/F) and another for outside of business hours.For e...

System updating cmn_notif_message, turning send_email to true

We had the system update a bunch of notification preferences for two groups of users.   These two groups have the "Incident - Assigned to my group" notification set to not send on their personal preferences.   This is intended.   Last Wednesday, the ...

Preventing Duplicate Data being created by Update or Insert

Hi GuysIm currently working on a config issue with duplicate ci's, to prevent this issue we are trying to create a business rule so that before updates or inserts we check the name hasnt been updated (current.name.changes()), and then that the same C...

cbegl by Kilo Explorer
  • 4913 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to display all close notes to end users ?

Hello, My instance is configured in a way where Requesters without role are only able to see "close notes" field when the Incident is resolved.Close notes contain information added by the consultant at the time of resolving the incident.If a Requeste...

close notes.png
nehamendon by Kilo Contributor
  • 3617 Views
  • 5 replies
  • 2 helpfuls

Dot walking not works for dependant fields ?

Hi all, Working on a Helsinki instance.I have an issue on dependant field, set on a choice list :My choice list is a custom field on alm_hardware, which contains status. These status depends on the type of another OOB reference field, stockroom.Let's...

bourhoud by Kilo Expert
  • 2009 Views
  • 10 replies
  • 2 helpfuls

how to configure SLA based on Assignee Group time zone. The SLA timer should run based on Assignee Group time zone. In remedy we can achieve this using Business Entity.

how to configure SLA based on Assignee Group time zone. The SLA timer should run based on Assignee Group time zone. Also it needs to be dynamic as Assignee Group for an Incident may change hence SLA timer should also adjust according to new timezone....

kapilscs by Kilo Contributor
  • 1645 Views
  • 2 replies
  • 0 helpfuls

Merging User Records

Good afternoon folks,       I am doing maintenance on our users, and I am finding we have 2 records for the same user, with incidents attached to each.   I was advised by our previous admin to merge the records by updating the incidents of the dupli...

Adding multiple configuration items when opening incident?

In previous versions of ServiceNow there was the option of adding multiple configuration items into the Configuration Item field when opening an incident using a delimiter   (Example Screenshot Attached). Is this still possible in Istanbul? If so, ho...

tfinley by Kilo Explorer
  • 2460 Views
  • 1 replies
  • 0 helpfuls