Can anybody explain about "workaround" field in Problem Management?
Can anybody explain about "workaround" field in Problem Management?
Forum Posts
Determining who is subscribed to notification
Is there a way to determine who is subscribed to a notification? We are in the process of cleaning up our notifications list, and want to determine what is actually in use.
Resolved! Problems with watch list user permissions out of the box
While running some tests in preparation to roll out ServiceNow to our users next month, I noticed that when an end user is added to the watch list of an incident, they can open the incident in a read only state, which makes sense.However, they are al...
Password history
Hi,A client of ours requests to be able to verify the newly defined password against the previous 10 passwords that were used for that user. Passwords and historic passwords should be readable for no one, not even the user. Does anyone have any sugge...
Oracle OVM Discovery
Has anyone attempted to inventory Oracle OVM via Discovery? I'm afraid that we'll need to create our own Probes/Sensors for this. Thanks!
Auto generate warranty field based on purchase date
Hi All,I'm looking for the best way to go about auto generating information in a date field.When enter new assets, we would input the date of purchase for the laptop. What we need to do then is have that populate the warranty expiration field based...
License on Extended table
Hi All,If we extend task table and creating some application.Please let me know if end user access extended table and insert or update some data in extended tableit is required ITIL role or not.also let me know for this application we need itil licen...
Resolved! adding a hyperlink in microsoft word to open servicenow catalog item can it be done? :)
wondering if i can add a hypherlink in a word document that wil redirect me to a service catalog page/item request. i have tried insert regular hyper-link and goes to servicenow log-in page logs me in put then it is blank any ideas? thanks
Resolved! Request Number: Can we make it a link?
After creating a request we are sent to the Order Status page. Within that page, you are given the REQ number. You have to copy and paste it into the search to pull it up. Is there a way to make the number link to the ticket?
Resolved! Task ticket type=ticket (prefix 'TKT"), what is this for? How SN uses this type of ticket?
Good morning guys,I'm tasked to research this task ticket type='ticket' with prefix 'TKT'. Is anybody here can help me figure out what is this for and how SN originally use it for? I appreciate all your inputs. Have a great day!Thanks,Enrique
Resolved! Service catalogue - examples before you implement
Hi,I have developed a couple of service catalogues in the past, but starting afresh for another organisation in reconfiguring the existing service catalogue.This being a basic excel sheet holding everything software related and hardware related.What ...
Best practice for loaner equipment
What's the best service-now practie to implement a hardware (Asset) loaner program? Does one create a CI for (let's say) a projector and associate to a Request? Just seraching for ideas.
Resolved! Set the Default List View that appears in a Reference field
How can I set the Default List View that will appear when a reference field is opened up? The Reference List view is currently the default, which I do not want to modify since that will affect all other applications. I am building a scoped applicatio...
Single Signon, Two ID's, How to Switch Between Them?
Is there an easy way to switch between two user ID's when you're using single sign-on?At the moment the only way I see around this is to actually log off our windows session and re-login with the administrator ID and then launch service now. We don...
Hiding modules based on Roles
How can I hide modules in the navigation based on Roles?e.g. I have one module which is available to all users who do not have any roles but that module should not be displayed to specific Role . Create NewAllMy Open ItemsMy Close ItemsIf these are t...
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