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Resolved! Role needed for Update set

Hello All,Can anyone please let me know what Role is needed to create and export/import update set? Does it has to be Admin?Thanks,Rajan Mehta

Rajanmehta by Mega Guru
  • 3529 Views
  • 2 replies
  • 1 helpfuls

Resolved! Prevent List Editor on certain fields

While doing some research on the current buildout we have I discovered that our users can edit the columns that show up on a list to include ones that are not typically displayed to them on the incident because of our UI Policies.   When these column...

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squillis by Kilo Expert
  • 4313 Views
  • 2 replies
  • 0 helpfuls

Check Conflicts Customization

I am trying to get my conflict checker to check against already scheduled changes. I know there is an option but since the Planned Start/End Dates are set to Date/Time, a change has to be at the same EXACT time to throw a conflict. Here is what I'm a...

Matt Franki by Tera Contributor
  • 2435 Views
  • 8 replies
  • 1 helpfuls

Best practices for Maintenance Schedules

As it is now, our shop is using one schedule for all of our IT maintenance.   Regardless of whether the maintenance is on a critical business service or a single cluster node, we have to use the same time blocks to perform the maintenance.   The way ...

how to validate if the Field value set/modified by Template.

Templates are applying using Apply Template option. I could see an message showing that Field modified by Template   for the fields which are modified by Template . I want track those Fields. I was able to get the Template name which has applied but ...

Rajesh T by Giga Expert
  • 1820 Views
  • 6 replies
  • 0 helpfuls

what is the best way to migrate data from remedy to service now?

I am working on integration part and i have to migrate data from remedy to service now.Could someone please guide me what is the best practice to migrate the data.what all challenges will i be facing while migration will take place.As i am new to thi...

himangi1 by Kilo Contributor
  • 3286 Views
  • 2 replies
  • 0 helpfuls

Reset/Restart SLA's based on conditions

Hi AllBeen reading up about the new SLA condition rules functionality, has anyone done much on this?We have an OLA that is created on Incident create, this waits for someone to assign the ticket to a person, once this is met this fires another OLA wi...

dave_m13 by Kilo Contributor
  • 4966 Views
  • 4 replies
  • 0 helpfuls

Asset Managment - Email Notifications

Hi,I am currently in the process of setting up our Assets within Service-now, I have set it up so that the as required the Asset will have a warranty expiration date. I am looking at setting up email notifications when the expiry is in the next 30 da...

How to find non active ITIL users

Hi,In order to better manage the ITIL licenses, I need to find those ITIL users who have not performed any activity in the system.Is there an easy way to find this?

hemant10 by Kilo Contributor
  • 2035 Views
  • 5 replies
  • 3 helpfuls