What is a module in Service now ?
Hi guys,I want to learn Servicenow from Begining. Please explain what is a module in Servicenow >
Forum Posts
How do I change the Priority Field
I am working in new SLA definitions based on priority. What we want to do is only allow the tech the ability to see the Priority. I see that the priority does not allow itil user to be changed. It looks like it is based on the impact and urgenc...
Resolved! Viewing related items on a catalog task
Hi guys,Im looking to see if there is a way to view the Request Items from a Service Catalogue Request on the individual Tasks.These can be viewed on the actual 'Request' (printscreen below) but it would be great to be able to view these on the Tasks...
Re-opening Update Set
Hi guys, Is there a way to "re-open" a completed update set? That is, once an Update Set has been completed, can the the State be changed from Completed back to In Progress.
Resolved! length() & trim() function giving error
Hi everyone,I am using length() & trim() in client script, but receiving this error. Please suggest how to work on this.Regards,Lakshmi Patel
CSRF token in REST message
HI, We are trying to retrieve the CSRF token from the REST endpoint in servicenow dublin patch6 release. CSRF token is being sent when we pass the parameter fetch in the POST man by passing the parameter "x-csrf-token" :"Fetch". But I passed the s...
Adding fields to Metric Instance Table
Hi All. Is it safe to add a field to the Metric Instance table? I created a field in the Incident table that is a concatenation of the Assignment Group name and the State of an Incident ticket. Then I created a new Metric Definition against that ...
Resolved! How would I create a pivot table report on opened incidents for the year, sorted by assignment group and months?
I have created a Trend Chart for opened incidents for this year that is sorted by assignment groups and months, but I am having trouble being able to get this information into a Pivot table. Does anyone have any idea on how to do this? I have to ...
Updating closed Change tickets.
Hi,In our existing process and ITSM tool (Remedy), we often have cause to revisit a closed Change ticket when it has been found to have caused issues (it often either takes time for those issues to present themselves or for people to make the associa...
what is linking between service now surf account creation with service now Hi account
what is linking between service now surf account creation with service now Hi account
Is anyone using Service-Now to support external business customers?
HiI'm new to the forum and Service-Now as a product. First impressions are that it looks excellent but also that it is primarily targeted at internal IT Service Desks rather than for deployment in a Service Provider model. Are there many / any orgais...
How to query work notes
Hi Everyone,I am having trouble with some queries. What I am trying to do is query for when one of my employees enters a work note to update an incident but did not create that incident. I have trying querying using the "updated by" field but that ...
Asset Display Name HELP!!!!
I'm not sure how I did this, but I somehow made the Display Name field on the Asset[alm_asset] table start with "Calling Card - ". Here's what I did:1. Opened the dictionary entry for Display Name2. Insert and Stay3. In the new entry: a. Chan...
loading multiple Import sets issue
Hi All,There is a query related to loading multiple Import sets.after loadind data and creating transforming map, when I click on Run transform I have a slush-bucket and a combox have all names of all transform maps but when i choose the names at a t...
Status & Sub Status Definitions
Are there any documented definitions or guidance for the Install Status & Sub Status reasons ?I appreciate not every company sticks with the out of the box (OOB) options and develops their own options or expands on the OOB but looking to see if there...
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