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Resolved! Reject Change if not approved by planned start date

I need to create a business rule to reject the change if it it not approved by the planned start date/time. I have written the following business rule but it isn't working. I'm new to scripting any help would be great. Thank you!When to run: After Up...

SLA Canceling when pause condition met

Hi All,For P1 incidents ,I have a choice field 'rca_status'   which is set to a value from 4 choices based on if a specific attachment file is added to the Incident at the time it is resolved.The script to set the choice field to the value based on a...

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JJ1 by Kilo Guru
  • 3400 Views
  • 3 replies
  • 2 helpfuls

Reference Icon click open in new window

Hi,does anyone know how to make the reference icon open record in a new window when it is clicked on? Currently when hovered over, it pops up the record, and when clicked on opens the record in the same window. Unfortunately this loses the record the...

by  
  • 5355 Views
  • 6 replies
  • 2 helpfuls

Resolved! How to Configuring Permissions on a Newly Created m2m List

Hello Community,I have just created a m2m list that references other change requests, requests, and requests items to the change_request table.I am able to add CR records in the many-to-many list on the chagne_request table as adminbut when i try to ...

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Resolved! null in encoded query

I am trying to check if the field is null in an encoded query, tried using =NULL and ="" and doesn't seem to be working.gr.addEncodedQuery('owner_group=wintel^state=6^assigned_to=""^EQ');Any ideas?Thanks

samadam by Kilo Sage
  • 4477 Views
  • 4 replies
  • 1 helpfuls

Get parameters from the URL in the Service Catalog record producer

Hello everybody. This is my first post here so apologies if I am doing anything stupid. So, I am trying to create a service catalog record producer to take some inputs from the user (obviously) but I also need to get a parameter from the URL. I have ...

wilson18 by Kilo Contributor
  • 7954 Views
  • 5 replies
  • 9 helpfuls

Resolved! Choice list reference to table's column field

I would like to create a new choice field using the Form Design. For the choice list inside this newly created choice field, I want it to be able to reference to a table's column field. Let's say the "u_place_holder" table with the "department" field...

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ericwtng by Mega Contributor
  • 5463 Views
  • 4 replies
  • 0 helpfuls

Adding days to date field in client script

Hi GuysI have the following Client script, but I want to add 2 days to the one variable called 'today'. Any ideas?function onChange(control, oldValue, newValue, isLoading, isTemplate) {             if (isLoading || newValue == '') {                ...

Rudi2 by Tera Guru
  • 7663 Views
  • 3 replies
  • 0 helpfuls

How should I use cmdb_ci_computer_room field?

Hi,I want   to understand exactly what is the purpose for cmdb_ci_computer_room field?I want to be able to organize the maintenance plan for some especific rooms for videoconference, meeting, trainning, etc.. Can I use this field for this?In   the su...

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henrique3 by Kilo Contributor
  • 2252 Views
  • 5 replies
  • 0 helpfuls

Change schedule not showing conflicts

Hi everyone,I might be missing something. I'm looking at my change schedule module (the calendar) and it's not showing items that are outside of my maintenance window in red/maroon.The maintenance window is set up correctly and when I hit the conflic...

e_wilber by Tera Guru
  • 2371 Views
  • 3 replies
  • 0 helpfuls

Metric definition for sys_updated_by

I can't figure out why the metric does not create an instance if I am "watching" sys_updated_by or sys_mod_count. Has anyone else had a problem like that?  I have one metric definition that is a script calculation and another setup as a field value d...

ddhaene by Kilo Contributor
  • 6840 Views
  • 12 replies
  • 0 helpfuls