Hi, I would like to show the time zone in a report. Can this be easily done? The example I have is a report showing incidents, which includes the field for when the incident is opened. If the incident occurs 10 AM Eastern Standard Time and I am...
In my script, i'm query'ing the sys_user table with user_name and user_password. this is my query var user_id='username';var pass='password@123'; var target = new GlideRecord('sys_user'); target.addQuery('user_name', user_id); target.add...
In my application i have username and password field and a login button. In the OnClick event of button, im trying to authenticate the credentials from servicenow sys_user table, Is there any way to do that?
Hi Folks, We are trying to capture the time when a ticket is 'New' or 'Unassigned' with a group, until the assigned_to field is not empty. Played around with a few variations of some current metrics in place without much luck, any ideas? Thanks!
I'm trying to create some filters for reporting on workflow stages for request items. We have a stage for certain workflows called "Requester Testing" and this will have the appropriate state included in parentheses, so what you see in the list view ...
In the next few weeks Incident will be implemented. There is a new issue that is causing problems. There are very strict rules regarding Assigned To and Assignment Group. This information is critical to reporting. Some of the programming is now creat...
Hi, I'm looking for an easy way to create a report which will pull various fields from the Incident table. That part, I know how to do. But, I also need to create a field in the report for each incident that list whether the incident's SLA was m...
Is it possible to export the incidents from list view in XML format from the incident table and export all attachments with it?
I am sure this is an easy question for all you SN gurus out there...... Under what circumstances would an SLA get cancelled? We are starting to see instances of incidents with cancelled SLAs, both response and resolution. Sometimes it may be the re...
We recently upgraded to Eureka and now we are having issues with filters on Incidents. When we try to filter based on "Assignment Group" being blank we only get incidents created pre-upgrade. If I filter by doing a show matching on an incident withou...
If an approval is rejected within change management should you then be able to roll it back so that it resets tasks/approvals? Is this best practice & considered alignment to the ITIL framework? I know that yes it can be implemented, as with everyt...
I am currently building maintenance schedules for each of our business services. Each schedule might have multiple time slots for maintenance.I noticed that if I go into the schedule, I can use the UI action to call "show_schedule.do" and it appends ...
If i give the system a list of INC's is there a way to have it check if they are "anything other than 'Closed'" or "closed".
In the SDLC Scrum Process WIKI, it states:SDLC Scrum Process - ServiceNow Wiki"If required, scrum activities can be tied into IT Service Management processes such as Incident, Problem, and Change Management." But I can't find any description of how ...
Hello All! I am trying to help write a report for my manager that looks like the chart below. The idea is to provide a trend chart, by month, of SLAs that have achieved SLA. Using the provided reports in ServiceNow, I haven't quite been able to ...
