I feel like I must be missing something extremely simple... But I have spent hours trying to get this field to work like I want it to. I need to be able to have a reference field added to our change request form that references a published KB article...
Hi All, I am experiencing a strange error. When i sent an email from xyz@deploy.zip.net i am getting an error "Sender 'xyz@deploy.zip.net' is not trusted, bypassing script"but i have already added this domain "deploy.zip.net" to...
Hello,Whenever myself or someone views a Knowledge Base, instead of seeing categories or topics on the left hand side, we only see "(empty)". I have created a new KB and it is still displaying the same "(empty)" panel.Does anyone know why this is a...
I sent an issue into HI support and they provided a Problem number for an existing known issue.How can I search the Problem database to find this particular problem case? I searched on HI, community and google but can't find where to locate the detai...
I want to use an integer field to store and display a 5-digit number which is a telephone extension.It gets displayed on forms with a thousands separator - extension 55123 becomes "55,123".How/where can I set the diplay of this field to not use a tho...
My understanding is dates and times are stored in UTC and when retrieving dates via SOAP I am getting the date in the expected UTC offset. However, when I update a record with a Date and Time passing UTC, the value is altered (see below). It appears ...
Hi,I'm having an issue correctly modelling our Services in Service Now. Our scenario is that we support both internal and external clients.The scenario we have, which I'm sure isn't that uncommon is:Generic Service (e.g. Web Hosting)Different variant...
Has anyone implemented maintenance window agreements and schedules in ServiceNow?My company would like to put all of our maintenance window aggreements that currently sit on a SharePoint site and put them in ServiceNow. What is the best way to go abo...
I would like to pull a report (list) where I want the incidents where an email was sent or received, Is that possible? If yes then how?Thanks in Advance!
Hi all,I've got a bit of a puzzle on my hands: we are working on tracking when users have recurring issues based on an incident's categorization over a period of time and we would like some sort of report or chart that could be used as a dashboard to...
Hi All,I'm looking for a little guidance - i hope you can help We have a 3rd Party who handle some of our Hardware Service Requests. They just have a basic view where they are able to see Tasks assigned to them. They have just the one custom buil...
I have a requirement to pull the caller's assets as a list and also have the ability to be able to search all assets in case the caller is reporting an issue with an asset not assigned to him. i created a script include to pull the assets for the use...
The Activity Formatter as of today is primarily geared for a text-only discussion, but it is possible to embed small snippets of HTML inside of the activity detail of any given ticket. This can be done by surrounding each HTML snippet with encapsulat...
I recently put extended a solution from Mark Stanger (Crossfuze) on his blog called http://www.servicenowguru.com/system-definition/group-managers-manage-group-members/. The difficulty I came across was that I needed to allow a manager of any parent ...
I am trying to setup SLA's based on CI. I found in the form layout that there is an override where you can override other SLA definitions which would be our default. I also found that you have to turn on Run the 2011 SLA engine asynchronously aft...
