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Resolved! Array of Sys ID's into Display Value

Hi All, I have requirement to show Display Value of all Sys Id's getting from event parameter. Am using this event in email script of show values in Notification body. Currently all the sys id's are coming but want display value of all the users.

Aaviii by Tera Contributor
  • 384 Views
  • 1 replies
  • 1 helpfuls

Create Catalog Item from configurable workspace

I'm trying to create a service catalog item from a UI action, in the new configurable workspace.I followed the instructions here: https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/service-catalog-management/task/cr...

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isaac wen by Tera Expert
  • 1040 Views
  • 3 replies
  • 1 helpfuls

filter options in glide_list type field on incident form

I want to filter options in glide_list type field incident table. For exampe, u_test ( glide_list Type Field) Have 6 options, so options in the list to display based on category,like if category is software - Option1 and 2 only, for Hoftware - Option...

Vijaysighav by Tera Contributor
  • 796 Views
  • 10 replies
  • 0 helpfuls

REQ vs RITM Best Practices

Hey all,  I understand the answer will always be, 'do whatever works best for your organization' - but I was wondering if anyone has any experience and/or best practices of working with the service catalog at the RITM level vs. the REQ level.  I r...

adamrauh by Kilo Expert
  • 25391 Views
  • 21 replies
  • 8 helpfuls

Resolved! How to change background color for info message

Hi How do i change the background color for info message (Normally we get info message in blue color but in my case i need to get it in different color). Could you please suggest for my approach Regards Aarya

aarya1 by Giga Contributor
  • 7604 Views
  • 8 replies
  • 10 helpfuls

Confirmation box on ui action on list view

Hi All, I have requirement to show pop up message when user clicks on UI action. Confirmation box is working fine on form view. On list view it is not working. Can someone please let me know the code or solutions to populate confirmation pop on list ...

Resolved! RITM - leave site issue

Hi All,Need your help.When i click on the back button of the browser from the RITM level, it throws an error this way.Similaly whwn i make changes to a task within an RITM and when i click on the back button of the browser at the  then it closes with...

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Vasu20 by Tera Contributor
  • 607 Views
  • 4 replies
  • 1 helpfuls

Attachments Deleted in Notifications

Once we migrated notifications from one environment to other environment, existing attachments getting removed. We recently changed some content and migrated via Update set from QA toProdExisting attachments got removed. 

Yogish by Giga Contributor
  • 317 Views
  • 2 replies
  • 0 helpfuls

Resolved! Assess button for problem not working in SOW

Hi,For problem button in SOW, there is a Continue Problem button which redirects the user to classic native view. So the states like assess , root cause analysis can be done in the native view. But can I assess a problem in SOW itself? I have created...

NishaB by Tera Expert
  • 1116 Views
  • 4 replies
  • 0 helpfuls

ITIL Role Usage

How can we determine if all users who have an ITIL role are using all relevant modules?How can we evaluate if they are actively using their ITIL role, and if so, when can we remove their role?How can we find out which reports or tables are available ...