In live agent chat once a conversation has been initiated after a period of inactivity (150 seconds) the end user gets he following message:"The conversation is timing out, are you still there?"if no further response ( a further 240 seconds) the ch...
Hi we currently have maximum wait time set to 2 minutes 30 but we don't really want this to time out so quickly and as such we are thinking of changing this setting to a longer period.Is it possible for the end user to receive messages every 90 secon...
Hi have a requirement while creating the known error article from the problem, author name and category is not populated ,how to solve this @shloke04 @Sandeep Dutta
Occasionally, when writing long comments, a line—usually the one where the cursor is placed at the time of saving—gets unintentionally moved to the end of the comment block. This appears to happen especially when the comment spans multiple lines and ...
What role would a ITIL user need to share a report they created without granting them the report_admin role?
How to remove subscribe button from knowledge article in KB portal
Hi, I am facing an issue as below. there's a form. it has two sections . Inofrmation sectionClosure information So, I need to hide this closure information section only when record creation. but when existing record opens closure information section ...
How can i view the knowledge base's list of subscribers?
Hey Experts! I have created a new custom table (let's call it myCustomTable). By default, the system created 4 basic ACLs, as expected. Also, a role was created : 'myCustomTable_user' The requirement is: Business should have the ability to create rep...
Hi, We have a requirement to add URL to a virtual agent bot in ServiceNow instance. I used the web client link but it is redirecting to the default Virtual agent chat. Can we redirect it to a custom chat which is created using Agent Chat. Else do we ...
Hello everyone,I would like to ask for your help—would it be possible to compute the duration of a ticket from the time it was created up to when it was reassigned to the second assignment group?I'm considering using the incident_metric table, but I'...
As shown in the dashboard chart below, the chart is organized by 3 colors (#77b27b, #e9b86f, #C83C36) according to the three incident grades. However, the color of the bar chart changes randomly after a certain period of time, different from the init...
I had written before insert business rule on attachment table. In attachment table sys_id of the case that is going to be created. Business rule is working correctly as how I expected but the major problem is that this is running for all the forms in...
I have a requirement that asks for three group approvals at assess stage of a change request. these approvals should be in sequential order. But as I am using the change approval policy, all three are getting fired together in parallel because the co...
Hi TeamI'm trying to make attachments mandatory on a SC task and Form . I used a catalog client script but it is not working as expected. Can Some one help me Please?function onSubmit() { if ((g_form.getValue('test') == 'Yes') && (document.getElemen...
