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UI action should update 2 times

Hello all, we have UI action(propose resolution) on case form. When we click on it, case state will go to "resolved"now my requirement is when we click on ui-action, intially state should go to "open" after 2/3 seconds state should change to resolved...

Vinay49 by Tera Expert
  • 295 Views
  • 2 replies
  • 0 helpfuls

Send notification as per user language preference.

Hi,I want to configure that when notification triggers to user it should go as per user's language preference.I have tried with translator feature of ServiceNow but it is paid service. But instead of using that is there any way to send notification a...

1_DipikaD by Kilo Sage
  • 425 Views
  • 3 replies
  • 0 helpfuls

Resolved! Retreived updateset

Hello everyone,Can explain tell me about the difference between local update sets and retrieved update sets?

Akhila P by Tera Contributor
  • 1039 Views
  • 5 replies
  • 5 helpfuls

Moving a field from a parent to a child table....

So I have been working on something and it occurred to me after several updates to a process and a table in the system that the design I had was probably not the best.   In reviewing ways I could improve it I decided that maybe the best way would be ...

DrewW by Mega Sage
  • 4563 Views
  • 8 replies
  • 4 helpfuls

Polaris UII Theme

Is there any way to change the Theme on the Polaris UI. I like to have different themes for the different instances (dev., test. prod)?

John H1 by Tera Guru
  • 309 Views
  • 2 replies
  • 0 helpfuls

State Flow Requirement on Incident Form

Hi experts,I have a requirement related to the state flow on the incident form and would appreciate your guidance.When the incident form is opened, the only available state option should be "New".After submitting the form, the state should allow sele...

Display Incident details on potal

I have a requirement that incidents whose category is software need to display those details on portal.Please guide me how can I achieve this . Also I have created a button on portal called incident details. When i click on that button it should disp...

1_DipikaD by Kilo Sage
  • 383 Views
  • 5 replies
  • 0 helpfuls