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Resolved! The workflow_state of knowledge article mismatch with the listview

Hi All,I have an issue. I have brought the "Scheduled for Publish" field onto the KB Article, so that when that is selected, on that date the KB article can be auto published. When the article is approved, the stage of the article moves to schedule f...

Raahul2 by Tera Contributor
  • 1136 Views
  • 3 replies
  • 0 helpfuls

Resolved! Regarding Multi Row Variable Set

Hi,Can Anyone explain how we can add a serial number for each rows? The serial number should be dynamically change when a row is inserted or deleted on the MRVS. Like in the attachment, the Row number should be auto populated with respect to the rows...

SayoojN by Tera Contributor
  • 1604 Views
  • 2 replies
  • 2 helpfuls

WSD - Browse near a person

In servicenow wsd , while reserving a desk using the "Browse Near a Person" option in ServiceNow, I want the ability to make recurring reservations near a selected colleague so that , l don't have to manualy book the same desk every day.

SandeshD by Tera Contributor
  • 747 Views
  • 2 replies
  • 0 helpfuls

Resolved! Custom PDF Generation - Landscape

Hello, I've created a script include and snippet from the widget which pulls through the data on a service portal page.This works all well and good but I cant for the life of me get it to generate in Landscape not portrait? Any ideas welcome.  //SP S...

Community Alums by Community Alums  
  • 1222 Views
  • 2 replies
  • 1 helpfuls

Knowledge Feedback

Hello, Does anyone know how the kb feedback (kb_feedback) records are generated? We want to Remove excessive flagging rules on knowledge articles. Currently, all knowledge feedbacks are being auto flagged including for ratings, comments, and 'not hel...

Tezazu by Tera Contributor
  • 870 Views
  • 2 replies
  • 0 helpfuls

Resolved! Alert suppression during change window or change outage window

Dear Members, I came across a query recently and would really need your help to know how alert suppression works for change. Is it like alert turned off for all the affected CI of change during planned change window? What if change has outage records...

SaswatiC by Tera Contributor
  • 1997 Views
  • 2 replies
  • 2 helpfuls