Change approvals are not getting attached
Hi , We have custom workflow created for change module. Post upgrade from Washington to Yokohama, our approvals are not working. Records are not getting created into approvals. Please suggest. Regards,Divya
Forum Posts
worknotes not visible in list view for few records
Hi Can you please assist for below issue'Work notes' are not visible for few incident records in list view but it is visible for most of the incident records. Thank you,Anusha
query_range on data-driven ACLs
Hi all, We're experiencing some woes due to query_range ACLs. I'm still trying to get up to speed with these so I thought I'd ask the community how they are tackling issues like these. In advance, I have to apologize for my vague example here, but ne...
Visual task board not showing incident
Hi All, We are having visual task board configured on our instance where the filter says that "Active is true" and "assingment group is something" or assingment group is something.Running that filter on incident table shows 30 records but the VTB sho...
Change Management Training for Yokohama
Does ServiceNow have a training link for Yokohama Change Management training?
Resolved! Change Request qquivalent to script include "IncidentState"
Hello, is there an equivalent to the IncidentState script include for change management? When updating incident state values (e.g. in a business rule), it is recommended to use "IncidentState.CLOSED" instead of '7'. Within change management I couldnt...
Resolved! Knowledge - Linking Imported Translations
Hello We use Machine Translation to translate every article into Welsh. This means that the articles are linked and it is possible to 'toggle' between them from either the English or Welsh version of the article. However, we are receiving some reques...
Embed a platform analytics dashboard into a scheduled email as a PNG
How can I embed a platform analytics dashboard into a scheduled email as a PNG? Instead of sharing the dashboard as an email attachment, is there a way to embed the dashboard as a PNG to the email body? Thank!
PDI - Automatically Redirecting to Appstudio instead default page
My PDI instance is Automatically Redirecting to Appstudio instead default page. Does someone how to fix this. Its Yokohama release
Fields missing in Preview and Prepare in ETL
Good morningI have been looking at this for hours and overcome a lot of upgrade issues to get here but i am stuck so hoping someone has an easy answer my tired brain isn't thinking of We are using the absolute API to pull data into service nowPre upg...
Failed to submit mobile publishing request "Submission failed due to an unspecified error
Hello all,I'm wondering if anyone working with #mobile publishing come across this issue? Issue When attempting to submit a new app request, the error message 'Failed to submit request: Submission failed due to an unspecified error. Please refresh y...
Empty email content for some users after the triggered notification while fine for other users
For a notification(email invitation) when triggers the email content is blank for some recipients while for others it is coming fine. Is there any known issue or any reason why this is happening.
Resolved! How to replace <br/> in a filed value and print in new line in widget script
Hi all, there is a html field and the filed value we are showing on portal. When printing the new lines are replaced with <br/> and I want to replace with new line in widget as well, but it is not working. But in when i troubleshoot in background scr...
Resolved! Relationship among Tables
Hi Everyone,I have Three Tables A,B and C. Table B has a field referring to Table A , and Table C has a field referring to Table B. Now I want the list of Matching Records from Table C as a Related List in Table A. I have created a Relationship Recor...
Why attachment is getting stored on ZZ_YYsc_cart_item not on ZZ_YYsc_req_item.
Why attachment is getting stored on ZZ_YYsc_cart_item not on ZZ_YYsc_req_item.Why attachemtn type variable is storing attachment on ZZ_YYsc_cart_item how to get it solve set to ZZ_YYsc_req_item table.
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