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Resolved! Make hidden variables visible in back end

Hi All! I have created a number of variables on a catalog item that I've hidden. I want them to not show on the client facing form to submit the request (front end portal), but I want them available to itil users in the back end.Does anyone know how ...

Cat by Mega Guru
  • 1972 Views
  • 5 replies
  • 1 helpfuls

Resolved! Business rule doesnt work while data import

We have a business rule that automatically generates asset tags for assets.When adding an asset through the form, the numbers generate correctly. However, when bulk-loading assets using an Excel sheet, the business rule sometimes doesn’t trigger, or ...

mankali_kal by Tera Contributor
  • 1758 Views
  • 9 replies
  • 0 helpfuls

Mass update CI in change management

Hi Team, I need to understand the Mass Update CI use case and its benefit in the context of change management. Is there any documentation or video which can provide a sort of demo. I need to know how its beneficial and why a customer should use it in...

yogeshkaush by Tera Contributor
  • 519 Views
  • 1 replies
  • 0 helpfuls

Order guide

Hi Team,In Order guide there is a one variable called 'Type of device' and there is a dropdown values for this tab, mobile ,Systemwhen we chose Type of device = Tab and then select next in down that will go to choose option that is configured through...

Reddy39 by Tera Expert
  • 748 Views
  • 3 replies
  • 0 helpfuls

attach pdf to HR Case

Hi experts,We have record producers on our HR portal and we need to configure HR document templates. How can we attach this PDF to the case while user submits the case [question answer should be included in the PDF document] TIA

si21 by Tera Guru
  • 435 Views
  • 2 replies
  • 0 helpfuls

Resolved! Doubts about Itil and Approver role

Are users who have the role itil able to approve RITMs even if they do not have the role of approver? The biggest difference between the roles would be that the approver ensures that the user can approve only the service portal view screen, while the...

How to trigger each surveys notification to multiple groups

Hi,I have two surveys (Demo1 and Demo2) configured to trigger based on different assignment groups (abc and xyz). While the survey notifications are sent correctly, the survey link in the email preview is referencing the same record (HRC00...) even f...

mania_0-1744217083063.png mania_1-1744217501472.png
mania by Tera Contributor
  • 493 Views
  • 3 replies
  • 0 helpfuls