Hi All, We have a catalog item which is to remove user from all groups and for that we need to user Flow Designer, am new to Flow designer, please help me with this. we have Reference Variable with that we can select user.
Not getting new instance for Xanadu version
I have requirement where a catalog item 'After hours support' form should be only visible outside of working hours i.e. It should be only visible between 5pm EST and 8 am EST. After 8am link should not be visible on portal till 5pm. Can you suggest h...
We are planning to configure Instance Data Replication between prod and two lower instances to syncronize user data from prod to lower instances.Please confirm on below questions:-1 . Instance Data Replication is applicable to sys_user table ?2. is I...
Hi Everyone,Requirement:When a Catalog Item is submitted, an approval is triggered and after the approval is approved, a Notification should be sent to the Requestor.I have created a flow and defined the approval. Now how should I trigger the Notific...
In Agent Workspace when we click Create Change Request, we would like to be brought to the Change Request Interceptor. This is the UI Action I have but nothing happens when I click Create Change Request from that menu. What do I need to change to...
If I want to include the date/time that an INC was changed to a state of On Hold in a report, in what table would I find that field? Or better yet, is there an OOTB metric for length of time on hold by assigned to person? I looked at wf_activity bu...
Hi, I'm creating a dashboard that will list tickets created for a specific problem, these tickets have an external reference field. I want to be able to list new tickets for that day, but, also to only show ones where the external reference field is ...
Hey folks, I’m writing this in the hope that it might help others. We're currently experiencing an issue with the brand-new auto-rollback feature in the auto-update process of the following version: mid-linux-container-recipe.xanadu-07-02-2024__patch...
Hello Team,I have a requirement regarding inbound email updation/creation, so pls check the below requirement:"As a user, want to ensure no records are created when inbound email is received, however updates are okay, Inbound actions, including flow ...
Hi , I created a report on database view with duration fields are displayed in reports as 05 days 11 hours as an example but once exported to an excel sheet, they get displayed as integers representing the number of seconds instead of 05 days 11 hou...
I want to add the Begin and End information from the Outage window to the CHANGE form layout so that an user can see the outage window from the CHANGE ticket itself. The highlighted information above needs to appear here - What is the best way I ca...
Hi Guys, My requirement: I need to update the incident records to close state from the created date with filter conditions as I have used in below fix script and I am getting the below error "Javascript compiler exception: missing ) after argument l...
Hi Everyone, i am trying to move few changes in inicdent from my dev environment to test environment. all the changes which are created are working fine in dev environment but while updateing in the test environment. o am getting these errors : ther...
I have setup a REST API integration between two ServiceNow demo instances using OAuth2.0 integration. Below is the screenshot of the application registry from the target instance. Below mentioned is the screenshot of application registry from the sou...
