I was wondering if anyone can push me to the right direction for this scenario that we have in the Change Request module. We have a standard change request for building a new server installation. So basically the Configuration Item that needs to be ...
Hi Team, Im having some trouble around the blackout and maintenance schedules. I understand you can set up the source as a CI class and reference a CI to have changes be done within that time frame for maintenance schedules. My question is, is there...
Need help for to create email client template on change record need to get related list field "approver" in to the conditions along with below conditions.This template will appear on Change Record email function When the below Change Request condit...
Hello Everyone,Requirement: if condition is matched then task 1 should be generate and after 24 Hrs of time task2 should be generate no matter task1 is closed or not. For this in workflow i am using timer activity. Task1 is creating it waiting for ti...
Hello, Is anyone out there using ServiceNow to track Business Relationship Management (BRM) engagements? If so, please describe your process and what module you're using. Best Regards, Dan WrightBusiness Relationship SpecialistInformation and Educati...
Hello all,I am trying to add "change request " to the list of options. I can't find the option:
Hi everyone,I have one requirement where if the worknotes contains "confidential" then that assigned to person alone should able to see that comment not everyone, please help me to resolve it
I am trying to create a report that will bring back any Incidents that were Resolved/Closed and then reopened by an end user. There a way to pull report to show Reopen tickets.Has anyone else done this? Any thoughts/suggestions?
We want copy the chat transcript from the interaction record to comments field of the related incident . We have written an After BR on interaction table Condition : Transcript is not empty (function executeRule(current, previous /*null when async*/ ...
There is catalog task, the variables on the catalog task form do not show all variables. I want to add some variab;es to this formIf the catalog task is created on workflow or flow designer I know we can go that specific activity or flow action and a...
Hi , We have requirement to modify the existing knowledge approval workflow.requirements is, when knowledge is in review we have to send initial approvals to the groups which has been specially for current knowledge base on knowledge form. we have ar...
I am trying to add a "Flag article" button that is opened from the "related search results" in Incident. What is the preferred way to do this.In the attached images, I would like to add "Flag article" button next to "This helped" button.Please let me...
Hi,I have created email notification with HTML. When user is replying the email the comments are getting updated in the ticket and LOGO is also attached to the ticket as a attachment. How to remove those LOGO when user is replying the email.
Hello all, I have a user asking that the wording be updated to say something more of the lines of: "Recertification of template" instead of "approval for task" in the work notes. These logs are being added by the 'Ask For Approval' action in Fl...
Hi all, Need your help in displaying the description with the line breaks on the approval form.Since we dont have option of displaying the description on the approval form, we cloned OOB Approval widget and added the below lines in the body HTML tem...
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