Role needed to share reports
What role would a ITIL user need to share a report they created without granting them the report_admin role?
Forum Posts
Resolved! How to remove subscribe button from knowledge article in KB portal
How to remove subscribe button from knowledge article in KB portal
Resolved! How to hide form section only on create form
Hi, I am facing an issue as below. there's a form. it has two sections . Inofrmation sectionClosure information So, I need to hide this closure information section only when record creation. but when existing record opens closure information section ...
How can i view the knowledge base's list of subscribers?
How can i view the knowledge base's list of subscribers?
Grant access of table to users
Hey Experts! I have created a new custom table (let's call it myCustomTable). By default, the system created 4 basic ACLs, as expected. Also, a role was created : 'myCustomTable_user' The requirement is: Business should have the ability to create rep...
Set up Virtual Agent web client
Hi, We have a requirement to add URL to a virtual agent bot in ServiceNow instance. I used the web client link but it is redirecting to the default Virtual agent chat. Can we redirect it to a custom chat which is created using Agent Chat. Else do we ...
Compute the duration from ticket creation to the time it was reassigned to the 2nd assignment group
Hello everyone,I would like to ask for your help—would it be possible to compute the duration of a ticket from the time it was created up to when it was reassigned to the second assignment group?I'm considering using the incident_metric table, but I'...
Resolved! I want to configure the chart with the intended colors on the dashboard.
As shown in the dashboard chart below, the chart is organized by 3 colors (#77b27b, #e9b86f, #C83C36) according to the three incident grades. However, the color of the bar chart changes randomly after a certain period of time, different from the init...
Validating the attachment type and size
I had written before insert business rule on attachment table. In attachment table sys_id of the case that is going to be created. Business rule is working correctly as how I expected but the major problem is that this is running for all the forms in...
Change Approval Policy - Sequential
I have a requirement that asks for three group approvals at assess stage of a change request. these approvals should be in sequential order. But as I am using the change approval policy, all three are getting fired together in parallel because the co...
Resolved! Attachment mandatory on task and RITM based on Yes/No Variable
Hi TeamI'm trying to make attachments mandatory on a SC task and Form . I used a catalog client script but it is not working as expected. Can Some one help me Please?function onSubmit() { if ((g_form.getValue('test') == 'Yes') && (document.getElemen...
Envio de Arquivos - GLPI
Pessoal, boa tarde! Estou com um problema para enviar anexos da plataforma ServiceNow para a plataforma GLPI. Pelo POSTMAN tudo funciona as mil maracilhas, mas quando tento fazer de forma interna no ServiceNow, o arquivo até chega do outro lado, mas,...
Telecom billing in ServiceNow
I'm interested to know if anyone is doing telecom billing in ServiceNow - particularly having replaced Pinnacle or MySoft.
Error "Unable to save the fulfillment step" in Catalog Builder
Hello All,I'd like to see if anyone has seem this issue. I am using catalog builder to build a cat item and there's an error occurring when trying to save the fulfillment step "Unable to save the fulfillment step"I've included a snippet of the erro...
ACL on flow designer
I want to make the sys_hub_flow table (flow designer) editable to only applied filtered records (Application is xyz) to the specific users and not other records that users able to edit
