Hi all, Our client asked us to provide them with a "Decision Tree" for Idea, Demand, Project, Request & Change.Find attached an example that includes Problem and Incident given by them. Do we have something similar produced by ServiceNow for the topi...
Hello Experts, I am tring to the load the data of cost using transform map in tco module, but cost value is empty. Cost field type is fx currency. Could you help in this case.
Hi Everyone ,I am trying to close some old cases through a Fix script without triggering Notifications to Opened for, Subject Person and Approvers with the below script.var hrc = new GlideRecord('sn_hr_core_case');hrc.addQuery('number', 'HRC0044626')...
Hello,I have an archive rule set up on RITM(sc_req_item) and i'm able to archive related records as well like (SLA. sysapproval_approver....) but not able to archive sysapproval_group approval records, is their any process available whenever RITM arc...
I know DOM Manipulation is not recommended by servicenow but we need a solution whenever a link is clicked we need to validate if it is already clicked or not? Requirement: There is a link which if it is not clicked then we need to show an alert and ...
Hello Team,I have an existing Catalog Item which is having a variable set added to it & it opens a new form within this catalog item:1.Test1 (Reference Field)2.Test 2 (Reference Field)3.Test 3 (Reference Field)4.Test 4 (Reference Field)5.Test 5 (Refe...
I was attempting to do some research on how to optimize a GlideRecord query. ChatGPT said that when I run:grIncident.query(); while (grIncident.next()) {}then all of the record fields are returned in the query and all of those data points are loaded...
Just did a clone down from Prod to Test instance and the banner colors on the Test instance changed to the Prod instance.I changed the sys properties Basic Configuration UI16 and the CSS files, but nothing is changing. Is there a step I am missing. ...
Hi ServiceNow Team,I have a requirement to create a report on sysapproval_approver table for only RITM's(sc_req_item) records where I can be able to see the request variable information as well, like if we have one request for "Request for ServiceNow...
Hi All, When i configure the Create Issue action and save my flow, i get this little forbidden error on the bottom right. What could be the issue. It seems specific to this action. Other actions do not prevent saving the flow. Please advise if you ha...
Hi As CI only have 3 Statuses, Non Operational, Operational and Retired, if an Asset is in a the State of In Stock, Sub Cat of Available, what would should be the CI State be, Non Operational or Operational ? In Service Now does the Asset Status au...
Hello team,I’d like to share an observation identified during a recent review of requested items in the development environment:When a request is submitted by the snc_internal user, the associated workflow does not attach if the "Requested For" user’...
As per the requirement, we need to add the filter condition in the form. There is a field which has type 'Condition' and it acts as filter condition on the form, by using this filter condition some filtered records will be populated in the related l...
I am following the steps in the Guided Setup for Walk-up Experience. When I get to the step to create a Appointment Booking Service Configuration record, I am faced with the 'Catalog item' field showing no results being returned even though there sho...
I have a custom date/time field "First action date by assigned to". when a sc_task record is assigned to a user, then the first update made by this assigned_to user should be populated in the custom date/time field.I tried it by using BR script But i...