I am trying to get the last comments on approval from workflow notification and using the following. It is showing empty. Any idea? var gr1 = new GlideRecord("sysapproval_approver");gr1.addQuery("sysapproval", current.sys_id);gr1.query();if (gr1.next...
Hi everyone We have an issue where attachments are missing on RITM tickets if users responded via email. Is there a way to ensure that when a user responded to an email and add attachments, the attachment will be added on the RITM tickets?
Hi all, we are working on setting up Twilio/Notify for ServiceNow's password reset verification method. We have Twilio configured and test texts are coming through as expected. When trying to verify a phone number for the password reset SMS verifica...
Hi all, I am trying to create a report as bar chart to show the top 5 categories with the highest number of incidents occurring in the past 30 days.However, it only allows you to select the minimum of top 10 (via "No. of group" field). Does anyone kn...
I have a requirement to grant security_admin role to one of our admins.I elevated myself and added the role, but the admin does see the option to elevate their role.
Hi All, Does anyone know of a way to disable the Upload a file dialog box in agent workspace when you click on browse? We do not want users to be able to rename the file they are uploading.
Hi , I have a requirement like when a P1 incident got created I need to send SMS from Twilo to static users. I had installed the Twilio spoke and configure the flow, but in the flow when i configure the send SMS action it only accepts one mobile numb...
Hello ,I am trying to work in flow designer where I have set a trigger condition as shown below : when I am testing the flow it is working correctly but on activating the flow the trigger condition is not getting triggered.The table being called her...
Hey there all, What I am trying to do is have a Knowledge Base article created by the fields in a table. Once the record is put into a certain status, it kicks off a Flow which sends it for approval and once approved, it creates a new Knowledge Base ...
Hi Team, I would like to know the charges that incurs for installing below plugins in Sub-PROD instances.1. Automation Discovery2.ITSM success Dashboard Indicators. Thank youUttam
I have seen this "window.GlideWebAnalytics.trackEvent("Service Catalog", "Widget Name", "Widget Description")" is being used in the some of the Widgets. I want to know what or why is it being used ? IF I convert this into "$window.GlideWebAnalytic...
Hi Everyone,when an Excel sheet is attached in an Attachment Variable with the provided template in a Record Producer, I need to parse the Excel and create the records in a custom table.so I wrote an After insert BR and parsed the Excel through Glide...
I want to configure change management using modern change for normal change type:what and all i need to configure?what should be the process and how should i do it?
i created a widget page and make use of the following : i hard coded that when the user check in using scanning badge code or user id selection it will create an interaction using the code below . Some one made a change and now it is creating intera...
Hi Everyone,I have Jira where I have to do a scheduled job to cancel requested items stuck in approval for more than 30 days.I have executed the following script in background script it is running (the given ritm is getting rejected). When I executed...
