Hello everyone,I'm currently having troubles with problem management. I'm using the Table API to update problems. While I didn't have any issue to change the state from New to Assess, I am now stuck trying to move it from the Assess state. I tried PU...
I've create a new table which doesn't extend from another table. The table and associated fields have now been created with the exception of Work Notes & Additional Comments. I've since found these are not available as my custom table doesn't extend ...
Hi Is there a way to run a business rule when the work notes or customer notes are updated on an incident
I am developing a software store catalog where each software item is created as a separate catalog entry using the new interface. The process leverages the out-of-the-box "step-based request fulfillment" flow, which retrieves assignment and approval ...
Hi All, I have below requirement...how to add table in resolution notes. Thanks & RegardsKP
This organization is just discovering the advantages of having standard changes. Could anyone provide some examples of the standard changes they've set up at their site?
Hi All,We have few users having only snc_internal role.We have one requirement that we want to give read access(All the fields read only on form) to the Case[sn_customerservice_case] table.Any and all help greatly appreciated!
I have a requirement to send a page long set of instructions to the person opening a certain catalog item once the RITM is created. I must also use a predefined company mandated Email Layout. I assumed I needed to set up an email template and use the...
Is it possible to schedule a report to automatically update and run on a weekly basis? We manually change the date on the report every Monday so that the "closed" is "between" "10/01/2024 (start of the fiscal year) and 10/11/2024". "My team provid...
Send emails batch wise, send 500 mails then give 1 hour break then send another 500 users. I have tried with fix script gs.sleep it was impacting the system performance. The output of all emails i have stored in Array. I am tried with flow designer b...
Hi Team, I have created a new knowledge article template which has 3 fields. I have set the field styles for each of this fields as "font-size:12px; font-family:Courier New;" but when a user creates a new article and manually changes the font style s...
Hello, everyone.I want to create skills and skill rules that will route incidents created through the service portal based on the user's skill.I created skills and determination rules, as well as business rules, but they are not operating as expecte...
I have a requirement to hide categories and subcategories on incident form when users having particular email id who logged in. I have tried the below Script include and on load Client script, please correct it its wrong and a solution would be helpf...
I have a few cases where users are assigning incidents to a problem when they shouldn't. Short of going directly to the tables, is there a way that I can remove an incident from a problem? Thanks for any ideas. John
So I am having difficulty in trying to define where we would document the root cause of an issue when it is discovered as part of the investigation into an incident.The issue being that I want to be able to make sure we have a consistent approach to ...
