Hi .. there is a SLA definition (Attached) at sc_req_item table level. There are not restrictions to which RITM's to associate the SLA. However, the SLA is not getting attached to ALL RITMs. Some catalog items are not getting any SLA's, though RITM g...
We have configured DevOps integration with servicenow. when story is created in SN after few seconds few field values updating to empty. can anyone suggest what will be issue
I'm creating a problem and then I'm adding a incident into it from incident section. I'm getting list of incidents and i wanted to click on any of the checkbox related to any incident. Please tell me how to select record in ATF servicenow by checkbox...
Hello all,I currently have a customer satisfaction report which points the Metric results table. I have most of the fields I require, however, how do I get the comments field added into this report?The below columns is what I have to show me the Task...
Is there an out-of-the-box (OOTB) workflow for ServiceNow catalog items — even a basic one — that I can use as a starting point to customize?I’m looking for something that covers the following flow:A request is submittedA Requested Item (RITM) is aut...
Hi Expert, Question: On the ESC portal, when I search for the catalog item "Deploy DML" while impersonating specific user (e.g., Tony Stark), I’m getting a blank record in the results (refer below image). issue/my findings: When I opened the blank ...
* Team Performance Metrics Report Creation: Develop a 'Team Performance Metrics' report. This report needs to track key performance indicators (KPIs) such as team resolution rates, the number of Vulnerability Investigation Tickets (VITs) closed, and ...
Hi All I want to add 'Notification Preferences' widget in our Employee Center to give the user possibility to manage their notifications, but after add this widget it looks like:I want to find to some source where there will be step by step instructi...
Hi, I have a requirement that a Parent incident should get closed automatically if all the associated child incidents are closed. A solution will be helpful. Thanks in advance
Hello, we have a requirement to change the Knowledge Article template (KCS, Standard, KE) font from Verdana 8pt to Verdana 10pt, we achieved this requirement by modifying the CSS styles in the HTML content of the Templates like (KCS, Standard, KE) ho...
Hi All, I have a requirement where if variables of TASK1 are update then those updates should reflect in TASK2 and TASK3.Please suggest, TIA!!
Hi,I want to popup an alert when an incident is opened and if any of the sla attached of that incident has crossed 50%. PFB CS and script include for the same. Not sure where i am going wrong as it is not working.Incident number field -'number'Incide...
#changemanagement #ITSMI want to move my change request automated when its schedule started.
I have a List Collector catalog variable for Secondary Manager, RITM work notes should updated with the previous and current values when we are trying to add/update/delete the list collector values in catalog form.Work notes should be the below forma...
Hi everyone,I'm working on a use case in my ServiceNow Personal Developer Instance (PDI) where I need to automatically mask sensitive information (like driver license and passport numbers) when a file is attached to the Incident table.Goal:Detect pat...
