problem record
my requirement is InActive problem ticket , i am not able to link the incident , problem and change management, how to doing thiis?
Forum Posts
Importing DL from a web service
Hi all, I have a web service and my requirement is to bring out the DL from that. I am new to this webservice and my TL also gave a power shell script. I have no idea where to start and where to end it. Please I need ur guidance on doing this.
caller information
how to configure this one in dev instance?WhatColleagues logging tickets against affected CIs should be notified by the tech bot that a major incident is underway, and the bot should complete the ticket on their behalf. WhyNeeded by service desk due ...
Reorder the widgets in my team and my team work in service operation workspace
Hello Community! I need to rearrange the widgets in my team and my team work in service operation workspace. How to do this? Please help!
Surveys
Hi,I created a survey definition with Assessment duration to 14 days and schedule period Only once. In the trigger conditions, I gave repeat interval as "0".Once the conditions of the survey are triggered, I could see that the instance is getting cre...
Retain a record of the initial after-hours engagement even if a ticket is later downgraded
Hello, I am trying to create a report a high incident report to retain a record of the initial after-hours engagement even if a ticket is later downgraded, so that we maintain accurate accountability and reporting of after-hours interventions. I hav...
Solved - Can you apply a Catalog Item Template to an Existing Catalog Item
I am creating a "Catalog Item Creator" request form in ServiceNow that automatically creates a catalog item and sends the user an email to start building the questions for the catalog item. I would like to pre-apply a Catalog Item template to the ne...
Change flows - using Ask for Approval (for manual approvers) and Apply Change Approval Policy
Hi all, I am in the process of moving our change process over a workflow through to flows like in a baseline instance.The flow for the asses stage is working fine, however, I can't get the flow for the Authorize stage to do what needs to be done.REQU...
Problem Best Practices module - Managing "Risk Accepted" Problem Records
We currently have the Problem Best Practices module enabled in our environment here at Duke Health Technology Solutions (DHTS). This module manages Problem Records through Workflows, New> Asses> Root Cause Analysis> Fix in Progress> Resolved> and Clo...
how to modify additional comments field on sctask ?
I've got a requirement where need to modify/add text to field "Additional comments" on Sctask. I have tried changing the dictionary, but it is affecting the RITM additional comments "Change to be done ''Additional comments (customer visible)" need to...
Resolved! Question on Order Guides
I am building an order guide for new or transferred employees for application access and/or hardware requests While I was able to build it with the rules (individual catalog items) even if they don't select an item on one of the tabs, it automaticall...
Resolved! On hold reasons
how to configure this scenario , What-Review the current on hold reason but only have awaiting caller state to stop the SLA clockWhy-to provide accurate SLA stats. awaiting caller should be the only state to stop the clock. the colleague doesn't care...
Creating a New Change Model Using the Normal Change Workflows
In ServiceNow, change models help standardise and streamline the change management process by defining specific workflows and state transitions. In this guide, I will walk you through creating a new "Urgent" Change Model that follows the Normal Chang...
How to add attachments in Email content.
I have a requirement where I need to send multiple fillable documents to end users based on the location during onboarding flow.I have created a Life cycle event for the complete process.In one specific step I need to send out different documents for...
Unable to retrieve the number value from JSON response
Hi,I am trying to load the data into a table by getting Response body from another instance. Anyhow i am able to get the response, but unable to retrieve the valve. its getting undefined. response is : {"result":[{"number":"CHG0030779"}]} script usin...
| User | Count |
|---|---|
| 31 | |
| 14 | |
| 10 | |
| 10 | |
| 10 |
