Have you ever wanted to automatically close tasks in ServiceNow only after a specific number of business days, based on your organization’s working hours and holiday schedule? In this blog post, I’ll walk you through a real-world script I built to au...
I have a report running on the Task table trying to show a holistic view of tickets (i.e., INC, CHG, PRJTASK, etc.) that are non-closed and assigned to a particular group. This report is broken down by assignee. What we find is that some INC ticket...
Hi team,In the catalog item, I have an MRVS variable set that includes a variable called engagement partner. Outside of this set, there is another variable of type list collector. After submitting the item, I am able to print the engagement partner f...
Hi All, I have created response and resolution sla based on our requirement herestart condition for my response SLA when state is in pending and stop condition is state is in work in progress,& as per the req pause condition for my resolution SLA is ...
Hi Community,I’m currently creating a dashboard using Data Visualization → Single Score to display the number of accepted records for the current fiscal year (from April 1, 2024 to April 1, 2025).I'm using the following filter in my report: However,...
Hi, Not able to make a particular URL type field read-only or editable based on role or group validation. here is the script: Business Rule (Display) (function executeRule(current, previous /*null when async*/ ) { g_scratchpad.userRole = gs.ha...
Hi Everyone, When business service is cisco and channel is alert and alert severity is major, assignment group should be changed from servicedesk to netwrok team. So i have written a on change change of business service field client script. function ...
Hi All,In a order guide i have 3 catalog items, and each item is having multi row variable set. When order guide is created, i have copy all these multi row variable set to 1 multi row variable set.Script i used is copying only 1 multi row variable s...
HI, I am not able to see my favorite's only order guide items are not displaying in my favorite's. find the attachment.
Hi SNC,How do I create an Instance With Table on a Service Portal Page instead of a "simple" Instance? By default, when I am in a Service Portal Page and I click to Create a New Instance, it always create a Instance. How do I create a Instance With T...
We would like to have the emails sent from the tasks and incidents to show in the Service Operations Workspace Activity Stream. When I click the filter in SOW emails are not even an option. Whereas if I view tasks or incidents outside of SOW I am abl...
I've been working with our sailpoint(SP) team to build a catalog item that will handle several api calls to SP, deal with the data retrieved, and submit an access change request (both add and remove). All of this live and dynamic in the service port...
Good eveningWe recently had an incident where once it got Closed, ..... 4 days later, the SLA got Stopped. It can be seen under Stop time column.Do you know why this could have happened? I even checked the SLA definition, but nothing found. You can s...
I have to trim the incoming email data and remove signatures & logos. I have created an Email Reply separator to filter out everything after "Regards" but it is not working. I am attaching screenshot of the separator I have created. Please guide what...
Do service accounts(IE. users specified as web service only/non-interactive) that have been granted the 'itil' role consume a fulfiller license? Thanks.
