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Has anyone used PI on inbound emails?

I got a requirement to triage inbound emails which doesn't have enough information for a ticket to be logged. As an example, simple one liner emails like "My Share Drive access is not working", "Please provide access to my project repository" or "For...

durgesh7 by Tera Contributor
  • 810 Views
  • 4 replies
  • 0 helpfuls

Resolved! Hide a Role

Hello All,We no longer want to use the HRSD module. Initially, our requirement was to uninstall the HRSD module, but since uninstalling is not possible, we have deactivated the all HRSD module. Now, we also want to hide all HRSD roles from the roles ...

Resolved! Variable attribute for reference type of variable for cmdb_rel_ci table

I have created a reference type of variable for a catalog item.Here are the type specifications.want to show the values of the field 'child' based on the filter conditions in the dropdown of this variable.OOB it is showing as like this in portal.when...

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Thej1 by Tera Expert
  • 955 Views
  • 11 replies
  • 3 helpfuls

CATALOG ITEM MIGGARATION ISSUE

Hello All, We have recently move all the hardware catalog class items to new instance from old instance through update sets. Once done while we are verifying the functionality after submitting the request it shows the blank page instant of request nu...

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SravyaA by Tera Contributor
  • 448 Views
  • 5 replies
  • 1 helpfuls

Want to apply a removable filter on the sys_popup view

We have created a custom field  Active on the Location(cmn_location) table. It holds the value true or false.The requirement is when we access the  reference field location from IM/CM/PM module, user can see the  active True records, but they can rem...

Akanksha35 by Tera Contributor
  • 974 Views
  • 9 replies
  • 0 helpfuls

Can we Cancel a change while it's on Hold?

Hello, I have some doubts when it comes to OOTB behaviour for Change records where 'On hold' = true.Should I be able to cancel a change while it's on hold as per OOTB logic?SN documentation says 2 things which i find in conflict: https://www.servicen...

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Doroteya RS by Tera Contributor
  • 420 Views
  • 3 replies
  • 0 helpfuls

restrict the task state based on assigned to field

we are making task state editable on below conditions only on top of we need add assigned to is current logged in user then only can edit the state field action:   tried wit run script  in true section not working and assigned to dynamic (me) as well...

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vinnus by Tera Contributor
  • 260 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to show a message in the catalog item form

Hi everybody,I have to show a message in my catalog items form. This message has to be in html format because is a bit log and the customer wants to see Underline and break-line. I created the following catalog client script, but it doesn't work.    ...

marabin by Kilo Contributor
  • 10439 Views
  • 10 replies
  • 2 helpfuls