configuration item
Filter Retired Configuration Items from IncidentAlready there is an existing reference qualifier with script include then how to do modification
Forum Posts
End user is not able to download attachments from a catalog item.
Hi , We have a few catalog items on which we have attachments like ppt, excel.We moved all these items to test environment with update sets.Attachments were also present on the items after movement. When we moved these items to test environment ,end ...
how to hide 'Actions and Selected rows'
Hi,I have a requirement to hide 'Actions and Selected rows' on the change list view for ITIL users.None of the users should be able to see this except Admin users. Please tell me how to achieve this functionality.Thanks!Raj
Resolved! UI action Condition
Hi Team, I want to put a condition on Cancel Request UI Action, this button should only be available/visible on RITMs whose Item belongs to the Service Catalog. How write a condition on this Requirement. Regards,Abhilasha G T
Configuration item
Already there is an existing reference qualifier with script include then how to do modification
Using Business Rule
How to write the BR for this query? For Normal/Emergency changes I want approvers not to be the person who raised the change or is assigned theTo prevent self approvals "marking their own homework"..
Modifying Work Notes to Reflect Accurate Assignment Process in Incident using AWA feature
Hello Community,I’m seeking guidance on an issue related to incident assignment in ServiceNow using the Advanced Work Assignment (AWA) feature. Currently, when an incident is assigned to a user via AWA, a message is appended to the work notes suggest...
🚀 ServiceNow Yokohama Update: Standard Change Proposal Now Uses Flow Designer!
In previous ServiceNow versions, the Standard Change Proposal process was managed using Workflows. However, with the latest Yokohama release, this process has been modernised and is now powered by Flow Designer! What's the Impac...
Resolved! AWA
Hi Experts,We are trying to implement Advanced work assignment for HR agent workspace and I need to do a POC.Where should I start.What are the use cases for this AWA concept.What are things that should be noted while we implement thisPlease guide me ...
How to add underline to the survey in portal ?
How to add underline to the assessment as shown in image and remove underline for below related record?
"Action on selected Rows" > "Remove Tag" not working??
If I do the "Action on selected Rows" and "Add tag" and add a tag, it works perfect. But if I do it in reverse and use the "Remove Tag" option, the screen refreshes but the tag is NOT removed. I've done it 100 times from various filters/search screen...
Resolved! How to attach Excel as attachment in Notification
I have a requirement to send an email with an excel attachment containing the records based on a query in a custom table. Detailed Explanation:1) Email should be triggered to Department head after 35 days when users in that department doesn't made re...
Show incidents to users selected in variable.
We have hidden incidents from all users and made only visible to "Desktop support" group members.Now , We have requirement to make incidents visible to the user selected in "Requested For" variable on record producer.
Resolved! Show Worknotes for a particular group
"Work notes on incident forms where the assignment group is 'Desktop support' should be visible only to members of the 'Desktop support' group."Can we restrict Create and Read access of Incidents to only 'Desktop support' group members?
How to get audit records using form layout
Hi,I have a table "u_comp_test" where i have created a tab section (Test1) and added fields reference of a different table "u_comp_test1". When a field update is made for the fields of "u_comp_test1". I need the audit records of "u_comp_test1" within...
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