Resolved! Fix script
ServiceNow fix script to close an SCTASK and ensure the associated RITM is updated accordingly using
Forum Posts
How to allow a report to be viewed without giving the user the catalog_admin role
How can the user be allowed to view the report without the catalog_admin role? The report is viewable only if the user has the catalog_admin role. The user is not an admin and should not have this role. The user is able to view other reports share...
Who Owns Your Major Incidents?
We are in the planning stage of implementing Major Incident and are curious to know who owns your major incidents? When you promote/create a MI, does your MIM team own the MI through the life of it, or do you reassign it to a resolving group? If your...
How can users to create, view, and share reports only in the Workplace Service Delivery scope
Without the report_admin role, users cannot create, view, and share reports in the Workplace Service Delivery. The report_admin role is allowing all reports to be seen by the users that work only in the Workplace Service Deliver scope. These users ...
Resolved! ACL Security Testing
Hi Community, I have a servicenow instance where I have been tasks with implementing new ACLs to segregate data. I have a requirement to security test these ACLs. Some of the team have suggested that a pen test will cover this but I am not sure, in m...
Resolved! Show workflow stage as a variable in RITM form
I'd like to show the stages of a requested item on the RITM. Since I only want this to only show for this particular catalog item, I created a variable "item_stage". Whenever the stage changes, I want the RITM variable to be updated. What I tried to ...
I want to customize the $pwd_new page related to password reset
Hi Experts, I want to customize the $pwd_new page, I want to remove"Maximum 100 charactersWe'll also check these requirements once you submitNo repetitions more than 3 character(s)No sequence more than 3 character(s)No user data like first name, last...
How to relate Server to Rack
Hi. We are populating our CMDB from a scripted rest api (not using discovery) utilizing the InR in said rest api. We are in the process of pushing our Servers into the CMDB, and we have a problem since we would like to create a relation to an existin...
How to change the default source code in the html boxes
We would like to change the default source code in our html boxes from unordered lists and ordered lists having a style tag that sets the position to "inside".This is the default now: <ul style="list-style-position: inside;"></ul> and <ol style="list...
How to change bold font in most viewed in esc portal
How to change bold font in most viewed in esc portal article header as bold font.
Unable to change the categorization from the RITM record
Unable to change the categorization from the RITM record – these categories / sub categories is should allow reclassification. Also Catalog type values are missing.
Get active user count from location
Hello all, i have below requirement,Add a field to use in reporting, list, and form views that holds the current number of users in the current location and child locations.Table: cmn_locationAs i understand we need to get the active users from locat...
Resolved! licenses
We are recommending ServiceNow for our customer, can someone help us out on how to procure licenses?
How do I edit the primary navigation?
How do I edit the primary navigation bar on the left? I want to modify the "All" menu but despite having done so several times, I'm completely blanking on what it's called and how to get to the editor. Thank you! Edit: It's the attached menu, I want ...
Resolved! How to set this Email inbound action request?
Good afternoon.I am new to Inbound email action, and please help me with this requirement.Requirement: @Ankur Bawiskar @Dr Atul - LNG @Viraj Hudlikar
