I have a requirement that incidents whose category is software need to display those details on portal.Please guide me how can I achieve this . Also I have created a button on portal called incident details. When i click on that button it should disp...
After adding approvers manually for RITM, and after approving the approval record the RITM state/stage should be updated.By using flow designer it's not working, please help me in creating the BR for this requirement.below was the script BR on RITM ...
Hi All, How can we find out workflow attached in a Record producer in which target table is requested item table ? Also you can refer to attachment in which workflow is not empty filter is mentioned. @Ankur Bawiskar@Community Alums
I got a requirement to make parent_incident field Read only when a form is saved on resolved stateFor this I wrote a onload script but not workedScript:-If(g_form.getValue('state')==6){g_form.setReadonly('parent_incident', true)}
Hi I'm trying to limit the sc_catagori widget, forcing it to only show a single Service Catalog category. I've already cloned the OOTB one to a custom one. All the different community posts I've found show examples with code but appears to be for ...
How to add a new assessment in BCM workspace like RTO and RPO assessment available in BIA, also how to create or add new fields in that assessment or in any other module of BCM workspace.
Hi Everyone,I have a requirement regarding the incident form. When a user changes the state to "Resolved," the close notes information will be auto populated with the default format below. Users need to update the information after the colon in this...
Hi Everyone,I have a requirement regarding the incident form. When a user changes the state to "Resolved," the close notes information will be auto populated with the default format below. Users need to update the information after the colon in this ...
I would like to modify the out-of-the-box reference qualifier for the model field on the alm_asset table. There is a column on the model_name table (status) where you indicate if the model is "In Production", "Retired", or "Sold". I only want use...
Hi all, still learning Servicenow. I am getting the following error message when trying to open the Applications table: Syntax Error or Access Rule Violation detected by database (Unknown column 'sys_package8.sys_tags' in 'field list')I was ...
I have a flow with concludes with the Send an Email action. I'd like to include an image as part of the signature in the email but there doesn't appear to be a simple solution to include one. What's the optimal way to achieve this?
Hi All, I have a requirement to hide widget based on RITM stage in service portal. I have server script as below Server script (function() { // Get table & sys_id data.table = input.table || $sp.getParameter("table"); data.sys_id = input.sys_id |...
Is there a simple solution to getting the display value from a data pill rather than the sys_id? I'm sending an email via a workflow and would like to show the actual names of the users select in a members list rather than their sys_ids.
I created a new field on the kb_knowledge_base table called u_type that I want to be able to use within Service Portal to limit knowledge search results depending on which portal page I'm on. For the purposes of this post, I am specifically wonderi...
Hi, On a customer's instance I have 5 standard change templates that are being created as normal changes.They used to work, but not anymore. I dont know why - but I think it could be related to an instance version upgrade, which was implemented recen...
