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Catalog item

1. Type : Check box , Question : Market < Provide Market trends 2.Type : Check box , Question : Lining for sold<Team support activities3.Type : Check box , Question : Need Some data based user<Includes user recruitment If user select one check box ne...

Skipping First Approval on Item Order in ServiceNow

Hi Community,I'm experiencing an issue in ServiceNow where the first approval step is skipped when I order an item. Here’s a brief overview of the setup: Scenario: When an item is ordered from the Service Catalog, it's supposed to go through a series...

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Resolved! Itsm

1)Can we import Word documents into the knowledge base?2)Which of the below mentioned action requires itil_admin role?Delete IncidentResolveArchiveUpdate

[i] How to evaluate the maturity state of ITSM application?

We need to evaluate the maturity state of ITSM products for a customer like how well they have adopted the products, current maturity state, what best practices they have deviated from, capabilities adoption assessment etcThis is kind of the 'IMPACT'...

Suggy by Giga Sage
  • 789 Views
  • 11 replies
  • 4 helpfuls

Incident submission issue

I want to submit incident when dialogue box shows up and after clicking on OK from dialogue box it must continue submit. and it should work for New as well as existing incident records.I have written onsubmit client script.function onSubmit() { i...

Snow214 by Tera Contributor
  • 263 Views
  • 1 replies
  • 0 helpfuls

State changes to approval

Hi Team , Need some help in scripting part , Requirement is Set below fields to read-only after approval is requestedcmdb_CI,cat,subcat,shortdescription,descriptionI tried with UI Policy , but looks like it doesn't work .

pramn by Tera Guru
  • 628 Views
  • 12 replies
  • 2 helpfuls

ACL for Catalog Item Category Condition Not Working as Expected

Hello Community,I’m working on a custom ACL in ServiceNow to restrict access to request items based on a catalog item category condition. The requirement is to allow access only to request items that are part of a specific category containing "Operat...

Asha Ganipi by Tera Contributor
  • 478 Views
  • 3 replies
  • 1 helpfuls

Resolved! Can we open Problem Dashboard in ATF?

Hello, Can we open a problem dashboard in ATF?  I would like to be able to view graphical representation of PM reports in the Problem Overview dashboard so that I can have a good overview of the performance of Problem Management at any time. Regards ...

Display message on portal based on condition

Hello Everyone,I have a requirement when I open an activity record on portal then a form is opened and under that there are multiple sections/tabs in which I have to show a message (added screenshot) . Actual requirement - When activity is in Plannin...

Resolved! Dynamic filter in related list

Hi Community, I have 2 tables one is the combined table which has same fields as other tables and the other is a related list table which i joined using user name field which is a reference field on the table. I want to filter related list data if th...