Hi, Is it possible to create case record from virtual agent in csm portal (Ex: create incident)?If yes, can anyone please provide guidence. It will be useful. I have created a topic called general questions and answers so once we click on yes as per ...
Introduction In today’s digital age, an effective IT Service Management (ITSM) system is critical for organizations aiming to deliver seamless IT services. As businesses evolve, so must their ITSM capabilities to ensure they meet growing demands and ...
How to add custom Dashboard to Service Now Home Page to specific user
Hello, We are trying to set specific username for comments and worknotes. For that we are using setJournalEntry() function. It is working fine in native view but not in workspace.Please help.
Hi Team,There is a requirement that whenever the Service Offering.business_Criticality is 3 then Priority shouldn't be Critical and if it's Critical then user shouldn't be able to submit/save the incident form. Which is the Best way to do this? BR or...
Hello Community,I am trying to create a report based on the User Preference[sys_user_preference] Table, but I am unable to pull the table into the report. Could anyone please guide me on how to create a report from the User Preference Table?Thank you...
Guys , Its urgent please help me how can I assign role to Create an OAuth API endpoint for external clients SERVICE ACCOUNT As I don't have an option to create a OAUTH PROFILE User here see screenshot
Hi Community, We are pulling data from snowflake to servicenow. While pulling the data we are facing issue with the date format. In source data, we have the below format: In servicenow response body, we are getting below response: We have a schedul...
ServiceNow has recommended us not use DOM manipulation techniques in our health scans however they have not mentioned the alternatives for these methods. Are there any alternatives for using "$", gel, getElementById(), getElementsByClassName() in cli...
We are having LDAP authentication issue while External user trying login, We know the issue but we want to give access to the user Without LDAP authentication, Is there any such way ?any help highly appreciated.
How do we get the display value of reference fields in the multi-row variable set? i.e instead of displaying the sys_id. I tried getDisplayValue() but it is giving as undefined.
We have a complaint from our Knowledge team that when performing an AQI it's going to the author of the article. It appears the AQI should go to the revised_by value but this value doesn't seem to update when the article is checked out and edits are ...
Hello,How to give write access to 1 role for a custom attribute when state of knowledge article is published. I have tried with ACL but nothing works.Can someone please help with this?Thanks,Priyanka
Getting only 1000 records from the Intune API when i try to pull the intune data from the below url , i am getting only 1000 records, Please let me know how can we get more data https://graph.microsoft.com/v1.0/deviceManagement/managedDevices
Hi experts! How can i add Short Description into the Change Schedule view? Thanks all for the help!
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