Resolved! Do we have restrictions on third-party outbound calls?
like per hour / day we can only make 10k calls or 1L calls etc?
Forum Posts
user concern on Catalog view cannot find request for few catalog items in portal
by selecting language preference as Chinese simplified and then search below catalog item titleRequest Prohibited Software ExceptionService Not Listedcannot find request catalog item. When a user searches for a term in English, but their preferred l...
Custom search functionality in service portal using only two tables
Hello, My requirement is to show search results on the service portal from two OOB tables i.e. Product Model & Case.I am using OOB widget 'Typeahead Search' and I have done few changes to portal search application.Please see below screen shots. 1. Se...
Access to add work notes on published knowledge articles
Once knowledge article published then work notes on knowledge article is hidden. I would like to give access to add work notes for specific roles/users after knowledge article is published.
Resolved! Require indeapth explaination for Run script, Source script and Transform script
I have gone through multiple use cases for Transform scripts, Source script and Run script, But unable to understand that which script we use for which requirement or use case. So can any one help me in this.....
Resolved! Arrange variables in a container in Service catalog
Hi All, We have a requirement to create a catalog item with variables arranged in a manner explained below Let us say we have variables a, b, c, d, e, f and g and all these variables should be in a collapsible container. We need to have variables a...
Triggering a system message to show on a pop-up in UI Action
Hello ServiceNow Devs,I'm trying to get a message into Workspace Client script of UI Action as in the screen shot below to show in a pop-up in SOW but I'm getting the key instead if the message when I change the language, if I try to trigger again I'...
Resolved! Metrics not working
Hi All, I have created Metric definition on my incident table for incident state field it is working fine and calculated duration in Metrics(incident related list and metric definition) But in my custom table it is not working i have created same but...
Ui action in knowledge article
Hi Team, Can anyone help meI have created custom ui action on knowledge table. But is getting knowledge record not found.iam trying to redirect to workspace.function CopyKnowWorkspace() { var number = g_form.getValue('number'); var instance = "...
apart from incident metrics table and sys audit is there another way for priority change report
apart from incident metrics table and sys audit is there another way for priority change report or for Field change
Data load without impacting system performance
Hi Team,I have a requirement to load huge data (more than 5 lakhs)I can load it using Integration or manually via excel, I would like to know what would be the best approach to load without impacting system performance.I know regading switching off '...
Resolved! SC_Tasks only appear to our users within the time portal once a time card is created from the form view
SC_Tasks only appear to our users within the time portal once a time card is created from the form view - they don't appear under searchable tasks even when assigned to them. They also aren't appearing under Group Tasks when assigned to the user's gr...
ITSM service catalog
In the catalog item, the question choices are displayed in the correct order in the portal view but not in the ITIL view. Can anyone please tell me why i am not able to see the order in ITIL view and how to fix it.
Unable to see few stories in Agile Sprint Tracking board
When a new sprint is started, all the stories which belong to current sprint is displayed in Sprint Tracking page in Agile board. But there are few particular stories which are not seen in Agile board even though its tagged to Sprint. I did an invest...
issue with script include scripting
Hi Team,My requirement is on the incident in related list vendor whenever the vendor is selected as 1 value then it should update 2 values. 1. when Vendor value is ABC then my logic should work like to "query the related incident number and from that...
