We are attempting to build a POC for incident synchronization between ServiceNow (SNOW) and Jira Service Management (JSM). This involves using the Opsgenie application (installed from the SNOW Store) in the SNOW instance to trigger JSM incidents when...
I have created a variable type date field on catalog task table but on the list the date field shows emptyeven after filling the date on the form of the RITM How can I display that on the list viewcan anyone help me on this
We added a watchlist in the sc_req_item ticket_configuration. We wanted that only the logged in user will be the available choice. It works for admin users but for a specific user it doesn't. User has a write access for the watchlist field.adminnon-a...
flow is trigger is each unique change in the record but I want to know my current update has any attachments
Hello All,i want to integrate Microsoft teams with incident table without virtual agent and Provides agents the ability to initiate a Microsoft Teams chat with an employee from a ticket and then import the chat transcript back to the ticket as a comm...
I have above requirement, Field is: Does one or more of the following functions best describe the AI system? (Select all that apply)Below are choices, that choices should be checkbox.How to make choices to checkbox?
I want to make description and short description read only in change request and make editable by only some of the assignment groups in Implement state.What is the best way to implement it ?
Hi team, Can Someone help me pleaseUsers can only select a date that is in the future and 3 to 6 weeks after the submission date.Past dates (before today) and the date of submission itself are not allowed.
Hi all, I am in the process of testing Agile Development 2.0 on our development environment running Xanadu. Everything works up unit I click "Start Sprint" at this point I am taken to the sprint tracking page and nothing is generated vtb wise. All...
For anyone else out there who has started moving into Office 365, you are probably already familiar with the "M365 Service Health Notifications" or "365 Sercice Alerts" that go out on a daily basis. These alerts outline aspects of the Office 365 serv...
We are implementing SNow ITSM, and we have noticed that editing KB articles in Dark Mode is suboptimal. I can see how to remove the theme toggle, but is there a way to lock that field into light mode for editing, including the tinyMCE toolbar?
Hi, I am having a record producer, when I submit it, incident record gets created and the assignment group is getting set automatically. There is no configuration or script I found in record producer. There might be some BR which is responsible for ...
I want to set a default value for date field which is on the current record of the task table Basically I want to display the date value on the list view of the task table can some know how can I achieve this?
Hi All,Requirement:Disable attachment read permission in ServiceNow Mobile App. I have disable the image upload from Activity Stream configured in Record Screen as mentioned in the documentation. But I don't think this would make sense for attachment...
hi guys! We created this widget in portal to display all the SCTASK for each user so they will have visibility on their tickets.However, only ITIL user have the ability to post Additional Comments on the SCTASK tickets.How can we enable the same func...
