how to see the workflow of an existing process
Hello All, Abit new to this, but how do i see the configured workflow in a module, EG incident module?
Forum Posts
Auto Forwarding from Shared Mailbox to ServiceNow
Hey all, We have shared mailboxes and any emails to them is redirected to ServiceNow and cases have been created. Now, we suddenly, stop receiving these kind emails. I have checked all email accounts and connections, logs everything looks perfect fro...
How to add custom state choices for an extended table
Hi All,I have an custom scoped table extended from task table. I would like to add custom choices for state field, what is the best practice to add custom state choices and their values. Also, how would I define close states and WIP states? Thanks!
Resolved! Decision Table API works in business rule but not in an onChange client script
Business Rule:This BR runs fine, but I would like this to run in an onChange client script. Client Script:This client script does send the sys id to the script include. Script Include:The script include receives the location sys id, but never returns...
how to get the sys id of a reference field on report of custom table in ServiceNow
We have a custom table called certificates and there is reference field on the certificates form called Business application. We have a requirement to create a report on certificates table where they want to get the sys id of the business application...
How to set an approver for a knowledge article?
I'm creating a new knowledge article. I do select knowledge as the knowledge database. I don't want everyone in the knowledge database to be an approver. I want to an individual as the approver for an article. How do I go about ?
Resolved! Change Enablement - Discrepency between, Conflict last run field VS Conflicts Tab / Last checked
Is this a Known issue? Is this Out of the Box? Anyone else is getting this discrepency?
Resolved! On a Catalog Form, there is a Reference variable. But it gives poor search accuracy. What to do?
Good afternoon.On a Catalog Form, there is a Reference type variable. But it gives poor search accuracy. What can be done for this?Example, there is a choice option called Digital Marketing. To search this, we need to type left to right.But if I type...
In Service catalog, how we can add multiple fields like embedded list
In Service catalog, how we can add multiple fields like embedded list example : When we select a an option from drop down, need to displace embedded list of records (multiple records)
Resolved! How to copy of worknotes from related child incidents to parent case?
Hi,1.I have done with the copy of worknotes from case to related child incidents with the below code.Business rule:Insert/After and update:(function executeRule(current, previous /*null when async*/ ) { // Add your code here if (current.u_add_w...
ATF - How to Add Attachment to Variable Section in Catalog Task?
Hi Community,I'm currently working with Automated Test Framework (ATF) in ServiceNow and facing an issue.On a Catalog Task, under the variable section, I need to add an attachment. I couldn't find a direct way to do this using ATF test steps.Is it po...
Scheduled dates are not sending to Target instance when using sn_chg_rest api
Hello,I am using change management api sn_chg_rest for integrating with another instance. When i am creating a source record in source instance and record is inserting in target instance but dates are not filling up and showing empty. I am sending da...
Resolved! Email script throughing an unexpected error that it's giving same day for all records
Hi All,I have a notification which is triggered by a event and that event is triggered by a scheduled job. And also have email script in that notification. If you see the below email script :- Suppose 10 records falls under this notification , now ...
How can we get the access Token for OAuth2.0 as grant type of client credentials
Hi , I have a requirement like I created a OAuth provider as a Grant type of "Client credentials". How can we get the Access token and refresh token for every 15 minutes to make the connection active. I had referred few posts as a grant type of Reso...
UI action and table
Hello everyone, I have a confirmation project, please help me. Is there a way to save the required items in the table without filling them out? I now have a request to build a temporary save button, which can save the required items without filling t...