Hello, your insights would be helpful in resolving an issue with interaction pleaseUser case: Inbound action is creating record on interaction table. By default, incident gets created and linked to the interaction.Issue: When an email is send with at...
Hi all,My requirement is to store MRVS Row data in below Sample object format in SCTask'su_stp_payload field, MRVS has multiple rows and multiple tasks are getting created based on MRVS data. Sample Object :{ "RequesterUserId": current...
Hello Community! I have a need to send notification to the incident assignee when all the incident tasks are closed. I have searched for some solution and I found this: https://community.servicenow.com/community?id=community_question&sys_id=094c8b6...
I created a pivot format report to show duration of RITM in each state. It shows the duration along with (1970-01-01) format. ow to fix it?
Hello, For POC, I want to implement inbound email actions in my PDI.Just wanted to check if it is possible to configure an Email Account in PDI or not.I found one link here: Sending emails from PDI TIA for any help on this.
When we click on the paperclip icon on the incident form it opens the attachment UI page.I want to add message for the users to let them know the maximum allowed size in the ui page itself.But I am unable to understand where to put the message and ho...
Hello community members, Has anyone come across issue where emailid gets truncated even after correction? There are few users in our system who have very long name , as a result there userid(which consist) of email is getting truncated , both email ...
I have a custom URL that directs to instance for all users. I have created a business rule to check the user role and direct them to Service portal if the user does not have ITIL role but it's not working. Is there a better way to redirect non-ITIL r...
I currently have a report which is an average MTTR per assignment group. What I would like to do is break this out per priority (Critical, High, etc) and include a line graph showing the duration for that application SLA definition (e.g. priority 1 r...
I want to build functionality "Copy Problem" Like Copy Incident in easy way. I did it in following way -UI Action -UI Action Script -Script Include - This Functionality is working with this code. But in this UI action code i send all the details in ...
we have created change in service now and after the approval the change enablement ready is showing true after reset to new showing change enablement is true but os should be false is there any solution?
Hello, I am new to ServiceNow with little coding experience. I have put my query into CoPilot and also looked through community posts, but don't see my specific situation. I have a form called Service Desk Request. This request form is currently us...
Hi, I have requirement if incident assignment group is "XYZ" security checkbox is true. Then only part of the assignment group member incident ticket should visible. Other team should not have access to view these tickets. Thanks in advance.
I am trying to create a pivot table report that shows me how many tickets each of my techs closed per week. It would include RITM (sc_req_item), INC (incident), and CHG *change_request) Any advice? Thank you, James
Dear experts,Since upgrading to Xanadu, the tab "Knowledge base's cannot be loaded" is not appearing. If anyone knows how to make it appear or why it is not appearing, please let me know.I would be happy if you could teach me various things.