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Resolved! How to configure feedback option on catalog items

We have a requirement to configure feedback option on service catalogs similar to options on knowledge articlesLike Feedback capture; helpful yes/no button; ratings.Please help me if anybody has an idea about this. Thanks in advance

bhargavi9 by Tera Contributor
  • 752 Views
  • 4 replies
  • 1 helpfuls

Resolved! Is it possible to have a feedback option for catalog items?

Hi, Is it possible to have a feedback option on the individual service request forms so that end users can provide feedback on the exact catalog item rather than providing feedback on the portal as a whole.  Something similar as to how feedback works...

Jar by Tera Expert
  • 1779 Views
  • 4 replies
  • 5 helpfuls

Walkup Queue Limit

Hi, Is there a way to limit the number of the queue in Walkup? We do not currently use appointments, only login via check-ins. At busy periods we'd like to restrict the number of check-ins to around 30. Thanks 

Abort on catalog request submission

Hi, I need to abort a submission of a request. The submission must be aborted if a variable List collector contains a substring I added a catalog Client Scripts - printscreen in attachment. Issue:even if the list collector contains "CyberArk", the re...

Resolved! Can a Decision Table be used in a List Collector Variable

Hello,I have a use case where a user would need to select from a list of applications in a list collector variable on a catalog Item.  We would like to refine the list of applications based on their department. I was thinking about defining this logi...

Tyler38 by Tera Expert
  • 797 Views
  • 4 replies
  • 0 helpfuls

Request item variable view

When we use List Collector fields, In RTIM and SCTASK variable showing below field option. Filter, Available & Selected. Is it possible to keep showing only selected field? We don't want to show available and Filter option to ITIL users. its more con...

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surajsukuma by Tera Contributor
  • 232 Views
  • 1 replies
  • 0 helpfuls

Issue in approval

Hi Team, I am sending two approval's parallel to request item by using the flow designer(Do the fallowing parallel). Now I approved one approval, automatically second one going to the no longer required how to fix this kind of issueAdvance thanks Tea...

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Not able to access Published report

Hi Experts,I created a report and published it. Then I copied the published URL and tried to open it in the new browser. But I am unable to view the report and it is showing 'Access to this content denied based on report_view ACLs'.'.Basically this U...

NarendraK14 by Tera Contributor
  • 485 Views
  • 3 replies
  • 1 helpfuls

how to establish relationship between two ritms

Hello Community, I have two catalog items one is order mobile and other one is order laptop and my expectation is I want to tag laptop ritm to the mobile ritm parent field once laptop ritm is closed then mobile ritm state should be changed to work in...

Nagesh5 by Tera Contributor
  • 339 Views
  • 3 replies
  • 0 helpfuls